Upload folder via GUI - src

src/main/java/de/ticketsystem/TicketPlugin.java

@@ -14,6 +14,8 @@ import de.ticketsystem.manager.LanguageManager;
 import de.ticketsystem.manager.TicketManager;
 import de.ticketsystem.model.Ticket;
 import de.ticketsystem.model.TicketPriority;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebServer;
 import org.bukkit.ChatColor;
 import org.bukkit.plugin.java.JavaPlugin;
 
@@ -41,6 +43,8 @@ public class TicketPlugin extends JavaPlugin {
     private DiscordWebhook   discordWebhook;
     private BungeeMessenger  bungeeMessenger;
     private TicketCache      ticketCache;
+    private SessionManager   sessionManager;
+    private WebServer        webServer;
 
     @Override
     public void onEnable() {
@@ -91,7 +95,7 @@ public class TicketPlugin extends JavaPlugin {
 
         // Versionsprüfung der config.yml
         String configVersion   = getConfig().getString("version", "");
-        String expectedVersion = "2.2";
+        String expectedVersion = "2.4";
         if (!expectedVersion.equals(configVersion)) {
             getLogger().warning("[WARNUNG] config.yml-Version (" + configVersion
                     + ") stimmt nicht mit der erwarteten Version (" + expectedVersion + ") überein!");
@@ -149,6 +153,13 @@ public class TicketPlugin extends JavaPlugin {
             }, ticks, ticks);
         }
 
+        // Web-Panel starten
+        if (getConfig().getBoolean("web-panel.enabled", false)) {
+            sessionManager = new SessionManager(this);
+            webServer      = new WebServer(this, sessionManager);
+            webServer.start();
+        }
+
         getLogger().info("TicketSystem v" + getDescription().getVersion() + " erfolgreich gestartet!");
     }
 
@@ -157,6 +168,7 @@ public class TicketPlugin extends JavaPlugin {
         getServer().getMessenger().unregisterOutgoingPluginChannel(this);
         getServer().getMessenger().unregisterIncomingPluginChannel(this);
 
+        if (webServer != null) webServer.stop();
         if (ticketCache != null) ticketCache.clear();
         if (databaseManager != null) databaseManager.disconnect();
         getLogger().info("TicketSystem wurde deaktiviert.");
@@ -286,4 +298,6 @@ public class TicketPlugin extends JavaPlugin {
     public boolean          isDebug()                 { return debug; }
     public String           getServerName()           { return serverName; }
     public boolean          isBungeeCordEnabled()     { return getConfig().getBoolean("bungeecord", false); }
+    public SessionManager   getSessionManager()       { return sessionManager; }
+    public WebServer        getWebServer()            { return webServer; }
 }

src/main/java/de/ticketsystem/commands/TicketCommand.java

@@ -2,6 +2,7 @@ package de.ticketsystem.commands;
 
 import de.ticketsystem.TicketPlugin;
 import de.ticketsystem.model.ConfigCategory;
+import de.ticketsystem.model.FaqCategory;
 import de.ticketsystem.model.FaqEntry;
 import de.ticketsystem.model.Ticket;
 import de.ticketsystem.model.TicketComment;
@@ -56,6 +57,7 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             case "bewerten"                           -> "rate";
             case "priorität", "prioritaet"            -> "setpriority";
             case "hilfe"                              -> "help";
+            case "kategorie"                          -> "category";
             // Englisch + alles andere → unverändert
             default                                   -> input.toLowerCase();
         };
@@ -93,6 +95,7 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             case "rate"        -> handleRate(player, args);
             case "setpriority" -> handleSetPriority(player, args);
             case "faq"         -> handleFaq(player, args);
+            case "category"    -> handleFaqCategory(player, args);
             default            -> plugin.getTicketManager().sendHelpMessage(player);
         }
         return true;
@@ -751,16 +754,39 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
                     player.sendMessage(plugin.lang().get("faq.usage-add"));
                     player.sendMessage(plugin.lang().get("faq.usage-add-example")); return;
                 }
-                String full   = String.join(" ", Arrays.copyOfRange(args, 2, args.length));
+
+                // Prüfen ob args[2] ein bekannter FAQ-Kategorie-Schlüssel ist
+                String faqCatKey = null;
+                int    textStart = 2;
+                if (plugin.getFaqManager().hasCategoriesEnabled()) {
+                    FaqCategory faqCat = plugin.getFaqManager().getCategoryByKey(args[2]);
+                    if (faqCat != null) {
+                        faqCatKey = faqCat.getKey();
+                        textStart = 3;
+                    }
+                }
+
+                if (args.length <= textStart) {
+                    player.sendMessage(plugin.lang().get("faq.usage-add"));
+                    player.sendMessage(plugin.lang().get("faq.usage-add-example")); return;
+                }
+
+                String   full  = String.join(" ", Arrays.copyOfRange(args, textStart, args.length));
                 String[] parts = full.split("\\s*\\|\\s*", 2);
                 if (parts.length < 2 || parts[0].isBlank() || parts[1].isBlank()) {
                     player.sendMessage(plugin.lang().get("faq.separator-missing"));
                     player.sendMessage(plugin.lang().get("faq.separator-example")); return;
                 }
-                FaqEntry created = plugin.getFaqManager().add(parts[0].trim(), parts[1].trim());
+                FaqEntry created = plugin.getFaqManager().add(parts[0].trim(), parts[1].trim(), faqCatKey);
                 player.sendMessage(plugin.lang().format("faq.created",          "{id}",       String.valueOf(created.getId())));
                 player.sendMessage(plugin.lang().format("faq.created-question", "{question}", created.getQuestion()));
                 player.sendMessage(plugin.lang().format("faq.created-answer",   "{answer}",   created.getAnswer()));
+                if (faqCatKey != null) {
+                    FaqCategory cat = plugin.getFaqManager().getCategoryByKey(faqCatKey);
+                    if (cat != null)
+                        player.sendMessage(plugin.lang().format("faq.created-category-info",
+                                "{category}", cat.getColored()));
+                }
             }
 
             case "edit", "bearbeiten" -> {
@@ -837,6 +863,90 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
         }
     }
 
+    // ── /ticket kategorie (category) ─────────────────────────────────────
+    //
+    // /ticket kategorie add <Name> [Farbe] [Beschreibung]
+    //   Farbe optional, z.B. &b  (Standard: &7)
+    //   Beschreibung optional, alles nach der Farbe
+    //
+    // /ticket kategorie delete <Schlüssel>
+    // /ticket kategorie list
+
+    private void handleFaqCategory(Player player, String[] args) {
+        if (!player.hasPermission("ticket.admin")) {
+            plugin.lang().send(player, "general.no-permission"); return;
+        }
+        if (args.length < 2) {
+            player.sendMessage(plugin.lang().get("faqcat.usage")); return;
+        }
+
+        switch (args[1].toLowerCase()) {
+
+            case "add", "hinzufügen", "hinzufuegen" -> {
+                // /ticket kategorie add <Name> [&Farbe] [Beschreibung...]
+                if (args.length < 3) {
+                    player.sendMessage(plugin.lang().get("faqcat.usage-add")); return;
+                }
+                String name  = args[2];
+                String color = "&7";
+                String desc  = "";
+
+                if (args.length >= 4 && args[3].startsWith("&")) {
+                    color = args[3];
+                    if (args.length >= 5)
+                        desc = String.join(" ", Arrays.copyOfRange(args, 4, args.length));
+                } else if (args.length >= 4) {
+                    desc = String.join(" ", Arrays.copyOfRange(args, 3, args.length));
+                }
+
+                FaqCategory created = plugin.getFaqManager().addCategory(
+                        name.toLowerCase().replaceAll("[^a-z0-9_]", "_"), name, color, desc);
+
+                if (created == null) {
+                    player.sendMessage(plugin.lang().format("faqcat.already-exists", "{name}", name));
+                } else {
+                    player.sendMessage(plugin.lang().format("faqcat.created",
+                            "{name}", created.getColored(),
+                            "{key}", created.getKey()));
+                }
+            }
+
+            case "delete", "remove", "löschen", "loeschen" -> {
+                if (args.length < 3) {
+                    player.sendMessage(plugin.lang().get("faqcat.usage-delete")); return;
+                }
+                String key = args[2].toLowerCase();
+                boolean ok = plugin.getFaqManager().deleteCategory(key);
+                player.sendMessage(ok
+                        ? plugin.lang().format("faqcat.deleted", "{key}", key)
+                        : plugin.lang().format("faqcat.not-found", "{key}", key));
+            }
+
+            case "list", "liste" -> {
+                var cats = plugin.getFaqManager().getAllCategories();
+                player.sendMessage(plugin.lang().get("general.separator"));
+                player.sendMessage(plugin.lang().format("faqcat.list-header",
+                        "{count}", String.valueOf(cats.size())));
+                player.sendMessage(plugin.lang().get("general.separator"));
+                if (cats.isEmpty()) {
+                    player.sendMessage(plugin.lang().get("faqcat.list-empty"));
+                } else {
+                    for (FaqCategory cat : cats) {
+                        int count = plugin.getFaqManager().countByCategory(cat.getKey());
+                        player.sendMessage(plugin.lang().format("faqcat.list-entry",
+                                "{key}",   cat.getKey(),
+                                "{name}",  cat.getColored(),
+                                "{count}", String.valueOf(count),
+                                "{desc}",  cat.getDescription().isEmpty() ? "-" : cat.getDescription()));
+                    }
+                }
+                player.sendMessage(plugin.lang().get("general.separator"));
+            }
+
+            default -> player.sendMessage(plugin.lang().get("faqcat.usage"));
+        }
+    }
+
     // ── Hilfsmethoden ─────────────────────────────────────────────────────
 
     private Ticket getCachedOrFetch(int ticketId) {
@@ -858,6 +968,14 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
         };
     }
 
+    private List<String> getFaqCategoryKeysForTab(String input) {
+        String lower = input == null ? "" : input.toLowerCase();
+        List<String> result = new ArrayList<>();
+        for (FaqCategory cat : plugin.getFaqManager().getAllCategories())
+            if (cat.getKey().startsWith(lower)) result.add(cat.getKey());
+        return result;
+    }
+
     private List<String> getPriorityInputsForTab(String input) {
         List<String> options = new ArrayList<>();
         String lowerInput = input == null ? "" : input.toLowerCase();
@@ -910,6 +1028,11 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
                 if (useDe) subs.addAll(List.of("faq"));
             }
 
+            if (player.hasPermission("ticket.admin")) {
+                subs.add("kategorie");
+                if (useEn) subs.add("category");
+            }
+
             if (useEn) subs.add("rate");
             if (useDe) subs.add("bewerten");
 
@@ -928,6 +1051,13 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             for (String s : faqSubs)
                 if (s.startsWith(args[1].toLowerCase())) completions.add(s);
 
+        } else if (args.length == 3 && normalize(args[0]).equals("faq")
+                && (args[1].equalsIgnoreCase("add")          || args[1].equalsIgnoreCase("hinzufügen")
+                 || args[1].equalsIgnoreCase("hinzufuegen"))
+                && player.hasPermission("ticket.admin")) {
+            // /ticket faq add <TAB> → FAQ-Kategorie-Schlüssel vorschlagen
+            completions.addAll(getFaqCategoryKeysForTab(args[2]));
+
         } else if (args.length == 3 && normalize(args[0]).equals("faq")
                 && (args[1].equalsIgnoreCase("edit")       || args[1].equalsIgnoreCase("delete")
                  || args[1].equalsIgnoreCase("bearbeiten") || args[1].equalsIgnoreCase("löschen"))
@@ -935,6 +1065,22 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             for (FaqEntry e : plugin.getFaqManager().getAll())
                 completions.add(String.valueOf(e.getId()));
 
+        } else if (args.length == 2 && (normalize(args[0]).equals("category")
+                || args[0].equalsIgnoreCase("kategorie"))
+                && player.hasPermission("ticket.admin")) {
+            // /ticket kategorie <TAB>
+            if (useEn) completions.addAll(List.of("add", "delete", "list"));
+            if (useDe) completions.addAll(List.of("hinzufügen", "löschen", "liste"));
+            completions.removeIf(s -> !s.startsWith(args[1].toLowerCase()));
+
+        } else if (args.length == 3 && (normalize(args[0]).equals("category")
+                || args[0].equalsIgnoreCase("kategorie"))
+                && (args[1].equalsIgnoreCase("delete") || args[1].equalsIgnoreCase("remove")
+                 || args[1].equalsIgnoreCase("löschen") || args[1].equalsIgnoreCase("loeschen"))
+                && player.hasPermission("ticket.admin")) {
+            // /ticket kategorie delete <TAB> → vorhandene Schlüssel
+            completions.addAll(getFaqCategoryKeysForTab(args[2]));
+
         } else if (args.length == 2 && normalize(args[0]).equals("create")) {
             boolean categoriesOn = plugin.getConfig().getBoolean("categories-enabled", true);
             boolean prioritiesOn = plugin.getConfig().getBoolean("priorities-enabled", true);

src/main/java/de/ticketsystem/gui/FaqGUI.java

@@ -1,6 +1,7 @@
 package de.ticketsystem.gui;
 
 import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.model.FaqCategory;
 import de.ticketsystem.model.FaqEntry;
 import org.bukkit.Bukkit;
 import org.bukkit.Material;
@@ -23,204 +24,287 @@ import java.util.*;
 
 /**
  * FAQ GUI für Spieler (Lesemodus) und Admins (Verwaltungsmodus).
- * Layout, Größe und Slots sind über config.yml steuerbar.
+ *
+ * ── Kategorie-Modus (Kategorien in faqs.yml definiert) ───────────────────────
+ *   openFaqGUI()  → Kategorie-Auswahl-Screen
+ *                   Spieler: Klick → gefilterte FAQ-Liste
+ *                   Admin:   Klick → gefilterte FAQ-Liste  |  Shift+Klick → Kategorie-Aktions-GUI
+ *                 → Zurück-Button → zurück zur Auswahl
+ *
+ * ── Legacy-Modus (keine Kategorien) ─────────────────────────────────────────
+ *   openFaqGUI()  → direkt die komplette FAQ-Liste
+ *
+ * Admins können Kategorien in-game hinzufügen, bearbeiten und löschen.
  */
 public class FaqGUI implements Listener {
 
     // ── Konfigurierbare Felder ────────────────────────────────────────────────
     private int      faqRows;
     private int      faqNavPrev, faqNavNext, faqNavAdd, faqNavPage;
-    
     private Material headMaterial    = Material.PLAYER_HEAD;
-    private String headTexture = "http://textures.minecraft.net/texture/da2fde34d34c8588e58bfd790ce18025f7843399dee2ab4cedc2c0b463fd1e";
+    private String   headTexture     = DEFAULT_SKIN_URL;
+    private Material catHeadMaterial = Material.PLAYER_HEAD;
+    private String   catHeadTexture  = DEFAULT_CAT_SKIN_URL;
     private List<Integer> contentSlots = new ArrayList<>();
+    private Material matNavPrev, matNavNext, matNavPage, matNavAdd;
 
-    // ── System Felder ────────────────────────────────────────────────────────
     private static final String DEFAULT_SKIN_URL =
             "http://textures.minecraft.net/texture/da2fde34d34c8588e58bfd790ce18025f7843399dee2ab4cedc2c0b463fd1e";
+    private static final String DEFAULT_CAT_SKIN_URL =
+            "http://textures.minecraft.net/texture/2867f1d66d76bb2952e7a82f0dcf8eac5ae0e035a646db07a72b2d668df7cff2";
 
     private final TicketPlugin plugin;
 
+    // ── State-Maps ───────────────────────────────────────────────────────────
     private final Map<UUID, Map<Integer, FaqEntry>>    slotMap        = new HashMap<>();
+    private final Map<UUID, Map<Integer, FaqCategory>> catSlotMap     = new HashMap<>();
     private final Map<UUID, Integer>                   faqPage        = new HashMap<>();
     private final Set<UUID>                            adminView      = new HashSet<>();
     private final Map<UUID, FaqEntry>                  actionEntry    = new HashMap<>();
+    private final Map<UUID, String>                    activeCategory = new HashMap<>();
+    /** Kategorie die gerade im Aktions-GUI bearbeitet wird */
+    private final Map<UUID, FaqCategory>               catAction      = new HashMap<>();
 
+    // ── Chat-Flow-Maps ───────────────────────────────────────────────────────
     private final Map<UUID, String> awaitingQuestion  = new HashMap<>();
     private final Map<UUID, String> awaitingAnswer    = new HashMap<>();
+    private final Map<UUID, String> addFlowCategory   = new HashMap<>();
 
-    // Materialien für Navigations-Buttons
+    /**
-    private Material matNavPrev, matNavNext, matNavPage, matNavAdd;
+     * Chat-Flow für Kategorie-Verwaltung.
+     * Zustände: "cat_name", "cat_color:<name>", "cat_desc:<name>:<color>",
+     *           "cat_edit_name:<key>", "cat_edit_color:<key>:<name>", "cat_edit_desc:<key>:<name>:<color>"
+     */
+    private final Map<UUID, String> awaitingCatInput  = new HashMap<>();
 
     public FaqGUI(TicketPlugin plugin) {
         this.plugin = plugin;
         reloadConfig();
     }
 
-    /**
+    // ═══════════════════════════════════════════════════════════════════════
-     * Berechnet die Item-Slots:
+    //  CONFIG
-     * Schachbrett-Muster ohne Glas – passt sich automatisch an jede Größe an:
+    // ═══════════════════════════════════════════════════════════════════════
-     *
+
-     *   Reihe 0 : Glas in geraden Spalten (0,2,4,6,8), Items in ungeraden (1,3,5,7) → 4 Items
-     *   Reihe 1 : Items in geraden Spalten (0,2,4,6,8), leer in ungeraden           → 5 Items
-     *   Reihe 2 : Items in ungeraden Spalten (1,3,5,7), leer in geraden              → 4 Items
-     *   Reihe 3 : Items in geraden Spalten (0,2,4,6,8), leer in ungeraden            → 5 Items
-     *   ...      (Reihe 1+ kein Glas – nur Items und leere Slots wechselnd)
-     *   Letzte Reihe: Navigation (Footer)
-     *
-     * Kapazität:
-     *   4 Reihen → 13 Items  |  5 Reihen → 18 Items  |  6 Reihen → 22 Items
-     */
     private List<Integer> buildPatternSlots(int rows) {
         List<Integer> slots = new ArrayList<>();
-        int contentRows = rows - 1; // Letzte Reihe = Navigation
+        int contentRows = rows - 1;
         for (int row = 0; row < contentRows; row++) {
             int base = row * 9;
             if (row % 2 == 0) {
-                // Gerade Reihen (0,2,4,...): Items in geraden Spalten
+                slots.add(base); slots.add(base + 2); slots.add(base + 4);
-                slots.add(base + 0);
+                slots.add(base + 6); slots.add(base + 8);
-                slots.add(base + 2);
-                slots.add(base + 4);
-                slots.add(base + 6);
-                slots.add(base + 8);
             } else {
-                // Ungerade Reihen (1,3,5,...): Items in ungeraden Spalten
+                slots.add(base + 1); slots.add(base + 3);
-                slots.add(base + 1);
+                slots.add(base + 5); slots.add(base + 7);
-                slots.add(base + 3);
-                slots.add(base + 5);
-                slots.add(base + 7);
             }
         }
         return slots;
     }
 
-    /**
-     * Setzt die Navigations-Slot-Defaults passend zur aktuellen Zeilenanzahl.
-     * Nav-Leiste liegt immer in der letzten Reihe.
-     */
-    /**
-     * Nav-Leiste liegt in der letzten Reihe.
-     * Gerade Spalten werden durch fillNavBar bereits mit Glas gefüllt.
-     * Buttons liegen auf ungerade Spalten – passend zum Content-Muster:
-     *   Slot +1 = Prev  |  Slot +3 = Add  |  Slot +5 = Page  |  Slot +7 = Next
-     */
     private void applyNavDefaults(int rows) {
-        int navBase = (rows - 1) * 9; // Erster Slot der letzten Reihe
+        int navBase  = (rows - 1) * 9;
-        faqNavPrev = navBase + 1;      // 2. Slot (ungerade) – Blättern zurück
+        faqNavPrev   = navBase + 1;
-        faqNavAdd  = navBase + 3;      // 4. Slot (ungerade) – Hinzufügen
+        faqNavAdd    = navBase + 3;
-        faqNavPage = navBase + 5;      // 6. Slot (ungerade) – Seitenanzeige
+        faqNavPage   = navBase + 5;
-        faqNavNext = navBase + 7;      // 8. Slot (ungerade) – Blättern vor
+        faqNavNext   = navBase + 7;
     }
 
-    /**
-     * Lädt die Konfiguration sicher mit Fallback-Werten.
-     */
     public void reloadConfig() {
-        // ── 1. STANDARDWERTE SETZEN (Sicherheit gegen leere Config) ─────────
         faqRows         = 6;
-
         headMaterial    = Material.PLAYER_HEAD;
         headTexture     = DEFAULT_SKIN_URL;
-
+        catHeadMaterial = Material.PLAYER_HEAD;
+        catHeadTexture  = DEFAULT_CAT_SKIN_URL;
         matNavPrev      = Material.ARROW;
         matNavNext      = Material.ARROW;
         matNavPage      = Material.PAPER;
         matNavAdd       = Material.LIME_WOOL;
-
-        // Standard Content-Slots nach Muster: Glasscheiben in Spalte 0, 4, 8
         contentSlots    = buildPatternSlots(faqRows);
         applyNavDefaults(faqRows);
 
-        // ── 2. VERSUCHEN AUS CONFIG ZU LADEN ─────────────────────────────────
+        ConfigurationSection gs = plugin.getConfig().getConfigurationSection("gui-settings");
-        ConfigurationSection guiSettings = plugin.getConfig().getConfigurationSection("gui-settings");
+        if (gs == null) return;
 
-        if (guiSettings != null) {
+        ConfigurationSection fc = gs.getConfigurationSection("faq");
-            ConfigurationSection faqConf = guiSettings.getConfigurationSection("faq");
+        if (fc != null) {
-            if (faqConf != null) {
+            faqRows = Math.max(4, Math.min(6, fc.getInt("rows", 6)));
-                // Rows laden
-                faqRows = faqConf.getInt("rows", 6);
-                if (faqRows < 4) faqRows = 4; // Minimum 4 Reihen
-                if (faqRows > 6) faqRows = 6;
-
-                // Nav-Defaults für die gewählte Zeilenanzahl setzen
             applyNavDefaults(faqRows);
-
+            if (fc.contains("content-slots") && !fc.getIntegerList("content-slots").isEmpty())
-                // Content Slots laden – nur überschreiben wenn explizit in config gesetzt
+                contentSlots = fc.getIntegerList("content-slots");
-                if (faqConf.contains("content-slots") && !faqConf.getIntegerList("content-slots").isEmpty()) {
+            else
-                    contentSlots = faqConf.getIntegerList("content-slots");
-                } else {
-                    // Muster für die konfigurierte Zeilenanzahl neu berechnen
                 contentSlots = buildPatternSlots(faqRows);
+
+            faqNavPrev = getSlot(fc, "nav.prev", faqNavPrev, faqRows);
+            faqNavNext = getSlot(fc, "nav.next", faqNavNext, faqRows);
+            faqNavPage = getSlot(fc, "nav.page", faqNavPage, faqRows);
+            faqNavAdd  = getSlot(fc, "nav.add",  faqNavAdd,  faqRows);
+
+            ConfigurationSection hc = fc.getConfigurationSection("head-item");
+            if (hc != null) {
+                headMaterial = getMat(hc, "material", Material.PLAYER_HEAD);
+                headTexture  = hc.getString("texture", DEFAULT_SKIN_URL);
             }
-
+            ConfigurationSection cc = fc.getConfigurationSection("category-head-item");
-                // Navigation Slots laden (Config überschreibt dynamische Defaults)
+            if (cc != null) {
-                faqNavPrev = getSlot(faqConf, "nav.prev", faqNavPrev, faqRows);
+                catHeadMaterial = getMat(cc, "material", Material.PLAYER_HEAD);
-                faqNavNext = getSlot(faqConf, "nav.next", faqNavNext, faqRows);
+                String tex = cc.getString("texture", "");
-                faqNavPage = getSlot(faqConf, "nav.page", faqNavPage, faqRows);
+                catHeadTexture = tex.isBlank() ? DEFAULT_CAT_SKIN_URL : tex;
-                faqNavAdd  = getSlot(faqConf, "nav.add",  faqNavAdd,  faqRows);
-
-                // Head Config laden
-                ConfigurationSection headConf = faqConf.getConfigurationSection("head-item");
-                if (headConf != null) {
-                    headMaterial = getMaterial(headConf, "material", Material.PLAYER_HEAD);
-                    headTexture = headConf.getString("texture", DEFAULT_SKIN_URL);
             }
         }
 
-            // Materialien laden (Global)
+        ConfigurationSection is = gs.getConfigurationSection("items");
-            ConfigurationSection itemsSettings = guiSettings.getConfigurationSection("items");
+        if (is != null) {
-            if (itemsSettings != null) {
+            matNavPrev = getMat(is, "nav-prev", Material.ARROW);
-                matNavPrev = getMaterial(itemsSettings, "nav-prev", Material.ARROW);
+            matNavNext = getMat(is, "nav-next", Material.ARROW);
-                matNavNext = getMaterial(itemsSettings, "nav-next", Material.ARROW);
+            matNavPage = getMat(is, "nav-page", Material.PAPER);
-                matNavPage = getMaterial(itemsSettings, "nav-page", Material.PAPER);
+            matNavAdd  = getMat(is, "nav-add",  Material.LIME_WOOL);
-                matNavAdd  = getMaterial(itemsSettings, "nav-add", Material.LIME_WOOL);
-            }
         }
     }
 
-    private int getSlot(ConfigurationSection section, String path, int def, int rows) {
+    private int getSlot(ConfigurationSection s, String p, int def, int rows) {
-        int val = section.getInt(path, def);
+        int val = s.getInt(p, def), max = rows * 9;
-        int max = rows * 9;
         if (val >= 0 && val < max) return val;
-        // Slot liegt außerhalb des Inventars → Spalte beibehalten, letzte Reihe verwenden
+        return (rows - 1) * 9 + (val >= 0 ? val : def) % 9;
-        int col = (val >= 0 ? val : def) % 9;
-        return (rows - 1) * 9 + col;
     }
 
-    private Material getMaterial(ConfigurationSection section, String path, Material def) {
+    private Material getMat(ConfigurationSection s, String p, Material def) {
-        try {
+        try { return Material.valueOf(s.getString(p, def.name())); }
-            return Material.valueOf(section.getString(path, def.name()));
+        catch (IllegalArgumentException e) { return def; }
-        } catch (IllegalArgumentException e) {
-            return def;
-        }
     }
 
-    // ── Hilfsmethode für Sprachzugriff ─────────────────────────────────────────
+    // ── Lang ──────────────────────────────────────────────────────────────
-    private String f(String key) {
+    private String f(String key)                        { return plugin.lang().get("gui.faq." + key); }
-        return plugin.lang().get("gui.faq." + key);
+    private String f(String key, String... r)           { return plugin.lang().format("gui.faq." + key, r); }
-    }
-
-    private String f(String key, String... replacements) {
-        return plugin.lang().format("gui.faq." + key, replacements);
-    }
 
     // ═══════════════════════════════════════════════════════════════════════
-    //  PUBLIC OPEN-METHODEN
+    //  EINSTIEGSPUNKT
     // ═══════════════════════════════════════════════════════════════════════
 
     public void openFaqGUI(Player player) {
-        openFaqGUI(player, faqPage.getOrDefault(player.getUniqueId(), 0));
+        if (plugin.getFaqManager().hasCategoriesEnabled())
+            openCategoryScreen(player);
+        else
+            openFaqList(player, null, faqPage.getOrDefault(player.getUniqueId(), 0));
     }
 
-    public void openFaqGUI(Player player, int page) {
+    // ═══════════════════════════════════════════════════════════════════════
+    //  KATEGORIE-AUSWAHL-SCREEN
+    // ═══════════════════════════════════════════════════════════════════════
+
+    public void openCategoryScreen(Player player) {
         boolean isAdmin = player.hasPermission("ticket.admin");
-        String title    = isAdmin ? f("admin-title") : f("title");
+        String  title   = isAdmin ? f("cat-admin-title") : f("cat-title");
 
-        List<FaqEntry> all = plugin.getFaqManager().getAll();
+        List<FaqCategory> cats  = plugin.getFaqManager().getAllCategories();
+        int totalItems = cats.size();
+        int rows       = Math.max(3, Math.min(6, (int) Math.ceil((totalItems + 2) / 9.0) + 1));
+        Inventory inv  = Bukkit.createInventory(null, rows * 9, title);
+
+        Map<Integer, FaqCategory> csm    = new HashMap<>();
+        List<Integer>             cSlots = buildCategorySlots(rows, totalItems);
+
+        for (int i = 0; i < cats.size() && i < cSlots.size(); i++) {
+            FaqCategory cat   = cats.get(i);
+            int         count = plugin.getFaqManager().countByCategory(cat.getKey());
+            inv.setItem(cSlots.get(i), buildCategoryItem(cat, count, isAdmin));
+            csm.put(cSlots.get(i), cat);
+        }
+
+        catSlotMap.put(player.getUniqueId(), csm);
+
+        if (isAdmin) adminView.add(player.getUniqueId());
+        else         adminView.remove(player.getUniqueId());
+
+        fillGlass(inv);
+        player.openInventory(inv);
+    }
+
+    private List<Integer> buildCategorySlots(int rows, int count) {
+        List<Integer> slots = new ArrayList<>();
+        int[] cols = {2, 4, 6};
+        int contentRows = rows - 1;
+        for (int row = 0; row < contentRows && slots.size() < count; row++)
+            for (int col : cols) { if (slots.size() >= count) break; slots.add(row * 9 + col); }
+        return slots;
+    }
+
+    private ItemStack buildCategoryItem(FaqCategory cat, int count, boolean isAdmin) {
+        String       name = cat.getColored() + " §8§l▶";
+        List<String> lore = buildCategoryLore(cat, count, isAdmin);
+        if (catHeadMaterial == Material.PLAYER_HEAD)
+            return buildSkull("CAT_" + cat.getKey(), catHeadTexture, name, lore);
+        ItemStack item = new ItemStack(catHeadMaterial);
+        applyMeta(item, name, lore);
+        return item;
+    }
+
+    private List<String> buildCategoryLore(FaqCategory cat, int count, boolean isAdmin) {
+        List<String> lore = new ArrayList<>();
+        if (!cat.getDescription().isEmpty()) lore.add("§7" + cat.getDescription());
+        lore.add(f("cat-lore-separator"));
+        lore.add(f("cat-lore-count", "{count}", String.valueOf(count)));
+        lore.add(f("cat-lore-separator"));
+        lore.add(f("cat-lore-click"));
+        if (isAdmin) {
+            lore.add(f("cat-lore-admin-hint"));
+            lore.add(f("cat-lore-shift-hint"));
+        }
+        return lore;
+    }
+
+    // ─────────────────────────── Kategorie-Aktions-GUI ─────────────────────
+
+    /**
+     * Admin-GUI für eine bestehende Kategorie: Bearbeiten / Löschen / Zurück.
+     */
+    private void openCategoryActionGUI(Player player, FaqCategory cat) {
+        catAction.put(player.getUniqueId(), cat);
+        Inventory inv = Bukkit.createInventory(null, 27, f("cat-action-title"));
+
+        // Kategorie-Vorschau (Slot 4)
+        inv.setItem(4, buildCategoryItem(cat,
+                plugin.getFaqManager().countByCategory(cat.getKey()), false));
+
+        // Bearbeiten (Slot 10)
+        inv.setItem(10, buildItem(Material.WRITABLE_BOOK,
+                f("cat-edit-button"), List.of(f("cat-edit-lore-1"), f("cat-edit-lore-2"))));
+
+        // Löschen (Slot 12)
+        inv.setItem(12, buildItem(Material.BARRIER,
+                f("cat-delete-button"), List.of(f("cat-delete-lore-1"), f("cat-delete-lore-2"))));
+
+        // Zurück (Slot 16)
+        inv.setItem(16, buildItem(Material.ARROW,
+                f("cat-back-button"), List.of(f("cat-back-lore"))));
+
+        fillGlass(inv);
+        player.openInventory(inv);
+    }
+
+    // ═══════════════════════════════════════════════════════════════════════
+    //  FAQ-LISTE
+    // ═══════════════════════════════════════════════════════════════════════
+
+    public void openFaqList(Player player, String categoryKey, int page) {
+        activeCategory.put(player.getUniqueId(), categoryKey);
+        boolean isAdmin = player.hasPermission("ticket.admin");
+
+        String title;
+        if (categoryKey != null && plugin.getFaqManager().hasCategoriesEnabled()) {
+            FaqCategory cat = plugin.getFaqManager().getCategoryByKey(categoryKey);
+            String catName  = cat != null ? cat.getColored() : "§f" + categoryKey;
+            title = isAdmin ? f("admin-title-cat", "{category}", catName)
+                            : f("title-cat", "{category}", catName);
+        } else {
+            title = isAdmin ? f("admin-title") : f("title");
+        }
+
+        List<FaqEntry> all = (categoryKey != null)
+                ? plugin.getFaqManager().getByCategory(categoryKey)
+                : plugin.getFaqManager().getAll();
 
-        // Sicherheit gegen leere Content-Slots Liste (Division by Zero)
         int pageSize   = contentSlots.isEmpty() ? 45 : contentSlots.size();
-        
         int totalPages = Math.max(1, (int) Math.ceil((double) all.size() / pageSize));
         page = Math.max(0, Math.min(page, totalPages - 1));
         faqPage.put(player.getUniqueId(), page);
@@ -228,31 +312,20 @@ public class FaqGUI implements Listener {
         int invSize = faqRows * 9;
         Inventory inv = Bukkit.createInventory(null, invSize, title);
         Map<Integer, FaqEntry> sm = new HashMap<>();
+        int start = page * pageSize, itemCount = 0;
 
-        int start = page * pageSize;
-        int itemsOnCurrentPage = 0; // Zähler für Items auf dieser Seite
-        
-        // Wir nutzen entweder die konfigurierten Slots oder sequentiell von 0, falls Liste leer
         for (int i = 0; i < pageSize && (start + i) < all.size(); i++) {
             FaqEntry entry = all.get(start + i);
             int      slot  = contentSlots.isEmpty() ? i : contentSlots.get(i);
-            
+            if (slot < invSize) { inv.setItem(slot, buildFaqItem(entry, isAdmin)); sm.put(slot, entry); itemCount++; }
-            if (slot < invSize) {
-                inv.setItem(slot, buildFaqItem(entry, isAdmin));
-                sm.put(slot, entry);
-                itemsOnCurrentPage++;
-            }
         }
 
         slotMap.put(player.getUniqueId(), sm);
-
         if (isAdmin) adminView.add(player.getUniqueId());
         else         adminView.remove(player.getUniqueId());
 
-        // Kein Glas im Content-Bereich – nur Footer (fillNavBar) hat Glasscheiben
+        fillNavBar(inv, page, totalPages, isAdmin, all.isEmpty(), itemCount,
-
+                plugin.getFaqManager().hasCategoriesEnabled());
-        // Übergeben der korrekten Anzahl an die Navigationsleiste
-        fillNavBar(inv, page, totalPages, isAdmin, all.isEmpty(), itemsOnCurrentPage);
         player.openInventory(inv);
     }
 
@@ -265,45 +338,81 @@ public class FaqGUI implements Listener {
         if (!(event.getWhoClicked() instanceof Player player)) return;
         String title = event.getView().getTitle();
 
-        String playerTitle = f("title");
+        boolean isCatScreen    = title.equals(f("cat-title")) || title.equals(f("cat-admin-title"));
-        String adminTitle = f("admin-title");
+        boolean isCatActionGui = title.equals(f("cat-action-title"));
-        String actionTitle = f("action-title");
+        boolean isFaqList      = title.equals(f("title")) || title.equals(f("admin-title"))
+                || startsWithAny(title, f("title-cat-prefix"), f("admin-title-cat-prefix"));
+        boolean isActionGui    = title.equals(f("action-title"));
 
-        if (!title.equals(playerTitle) && !title.equals(adminTitle)
+        if (!isCatScreen && !isCatActionGui && !isFaqList && !isActionGui) return;
-                && !title.equals(actionTitle)) return;
 
         event.setCancelled(true);
         int slot = event.getRawSlot();
         if (slot < 0) return;
 
-        if (title.equals(actionTitle)) {
+        // ── Kategorie-Aktions-GUI ────────────────────────────────────────
+        if (isCatActionGui) {
+            FaqCategory cat = catAction.get(player.getUniqueId());
+            if (cat == null) return;
+            switch (slot) {
+                case 10 -> startCategoryEditFlow(player, cat);
+                case 12 -> deleteCategoryAction(player, cat);
+                case 16 -> openCategoryScreen(player);
+            }
+            return;
+        }
+
+        // ── FAQ-Aktions-GUI ──────────────────────────────────────────────
+        if (isActionGui) {
             FaqEntry entry = actionEntry.get(player.getUniqueId());
             if (entry == null) return;
             switch (slot) {
                 case 10 -> startEditFlow(player, entry);
                 case 12 -> deleteFaq(player, entry);
-                case 16 -> openFaqGUI(player);
+                case 16 -> reopenAfterAction(player);
             }
             return;
         }
 
+        // ── Kategorie-Screen ─────────────────────────────────────────────
+        if (isCatScreen) {
+            Map<Integer, FaqCategory> csm = catSlotMap.get(player.getUniqueId());
+            if (csm == null || !csm.containsKey(slot)) return;
+
+            FaqCategory cat = csm.get(slot);
+            if (cat == null) return;
+
+            boolean isAdmin = adminView.contains(player.getUniqueId());
+            // Admin + Shift-Klick → Aktions-GUI für diese Kategorie
+            if (isAdmin && event.isShiftClick()) {
+                openCategoryActionGUI(player, cat);
+            } else {
+                faqPage.remove(player.getUniqueId());
+                openFaqList(player, cat.getKey(), 0);
+            }
+            return;
+        }
+
+        // ── FAQ-Listen-Screen ─────────────────────────────────────────────
         boolean isAdmin = adminView.contains(player.getUniqueId());
         int     curPage = faqPage.getOrDefault(player.getUniqueId(), 0);
+        String  curCat  = activeCategory.get(player.getUniqueId());
 
-        if (slot == faqNavPrev) { openFaqGUI(player, curPage - 1); return; }
+        if (plugin.getFaqManager().hasCategoriesEnabled() && slot == getBackButtonSlot()) {
-        if (slot == faqNavNext) { openFaqGUI(player, curPage + 1); return; }
+            openCategoryScreen(player);
-        if (slot == faqNavAdd && isAdmin) { startAddFlow(player); return; }
+            return;
+        }
+        if (slot == faqNavPrev) { openFaqList(player, curCat, curPage - 1); return; }
+        if (slot == faqNavNext) { openFaqList(player, curCat, curPage + 1); return; }
+        if (slot == faqNavAdd && isAdmin) { startAddFlow(player, curCat); return; }
 
-        // Check ob Slot in contentSlots ist
         if (contentSlots.contains(slot)) {
             Map<Integer, FaqEntry> sm = slotMap.get(player.getUniqueId());
             if (sm == null) return;
             FaqEntry entry = sm.get(slot);
             if (entry == null) return;
-
+            if (isAdmin) openActionGUI(player, entry);
-            if (isAdmin) {
+            else {
-                openActionGUI(player, entry);
-            } else {
                 player.closeInventory();
                 player.sendMessage(plugin.lang().get("general.separator"));
                 player.sendMessage(plugin.lang().format("faq.list-entry",
@@ -314,37 +423,52 @@ public class FaqGUI implements Listener {
         }
     }
 
-    // ─────────────────────────── Admin-Aktions-GUI ─────────────────────────
+    private boolean startsWithAny(String title, String... prefixes) {
+        for (String p : prefixes) if (p != null && !p.isBlank() && title.startsWith(p)) return true;
+        return false;
+    }
+
+    private int getBackButtonSlot() { return (faqRows - 1) * 9; }
+
+    // ─────────────────────────── FAQ-Aktions-GUI ───────────────────────────
 
     private void openActionGUI(Player player, FaqEntry entry) {
         actionEntry.put(player.getUniqueId(), entry);
         Inventory inv = Bukkit.createInventory(null, 27, f("action-title"));
-
         inv.setItem(4,  buildFaqItem(entry, false));
-        inv.setItem(10, buildItem(Material.WRITABLE_BOOK, f("edit-button"),
+        inv.setItem(10, buildItem(Material.WRITABLE_BOOK, f("edit-button"),   List.of(f("edit-lore-1"),   f("edit-lore-2"))));
-                List.of(f("edit-lore-1"), f("edit-lore-2"))));
+        inv.setItem(12, buildItem(Material.BARRIER,       f("delete-button"), List.of(f("delete-lore-1"), f("delete-lore-2"))));
-        inv.setItem(12, buildItem(Material.BARRIER, f("delete-button"),
+        inv.setItem(16, buildItem(Material.ARROW,         f("back-button"),   List.of(f("back-lore"))));
-                List.of(f("delete-lore-1"), f("delete-lore-2"))));
-        inv.setItem(16, buildItem(Material.ARROW, f("back-button"),
-                List.of(f("back-lore"))));
-
         fillGlass(inv);
         player.openInventory(inv);
     }
 
-    // ─────────────────────────── Chat-Flow: Hinzufügen ─────────────────────
+    private void reopenAfterAction(Player player) {
+        if (plugin.getFaqManager().hasCategoriesEnabled()) {
+            String cat = activeCategory.get(player.getUniqueId());
+            if (cat != null) openFaqList(player, cat, faqPage.getOrDefault(player.getUniqueId(), 0));
+            else             openCategoryScreen(player);
+        } else {
+            openFaqList(player, null, faqPage.getOrDefault(player.getUniqueId(), 0));
+        }
+    }
 
-    private void startAddFlow(Player player) {
+    // ─────────────────────────── Chat-Flow: FAQ ────────────────────────────
+
+    private void startAddFlow(Player player, String categoryKey) {
         player.closeInventory();
+        addFlowCategory.put(player.getUniqueId(), categoryKey != null ? categoryKey : "__none__");
         awaitingQuestion.put(player.getUniqueId(), "new");
         player.sendMessage(plugin.lang().get("general.separator"));
         player.sendMessage(f("chat-create-title"));
+        if (categoryKey != null && plugin.getFaqManager().hasCategoriesEnabled()) {
+            FaqCategory cat = plugin.getFaqManager().getCategoryByKey(categoryKey);
+            if (cat != null) player.sendMessage(f("chat-category-hint", "{category}", cat.getColored()));
+        }
         player.sendMessage(f("chat-question-prompt"));
         player.sendMessage(plugin.lang().get("general.separator"));
     }
 
-    // ─────────────────────────── Chat-Flow: Bearbeiten ─────────────────────
-
     private void startEditFlow(Player player, FaqEntry entry) {
         player.closeInventory();
         awaitingQuestion.put(player.getUniqueId(), "edit:" + entry.getId());
@@ -355,17 +479,40 @@ public class FaqGUI implements Listener {
         player.sendMessage(plugin.lang().get("general.separator"));
     }
 
-    // ─────────────────────────── Löschen ───────────────────────────────────
-
     private void deleteFaq(Player player, FaqEntry entry) {
         player.closeInventory();
-        boolean success = plugin.getFaqManager().delete(entry.getId());
+        boolean ok = plugin.getFaqManager().delete(entry.getId());
-        if (success) {
+        player.sendMessage(ok
-            player.sendMessage(plugin.lang().format("faq.deleted", "{id}", String.valueOf(entry.getId())));
+                ? plugin.lang().format("faq.deleted",   "{id}", String.valueOf(entry.getId()))
-        } else {
+                : f("delete-error", "{id}", String.valueOf(entry.getId())));
-            player.sendMessage(f("delete-error", "{id}", String.valueOf(entry.getId())));
+        reopenAfterAction(player);
     }
-        openFaqGUI(player);
+
+    // ─────────────────────────── Chat-Flow: Kategorie ─────────────────────
+
+    /**
+     * Startet den Chat-Flow zum Bearbeiten einer bestehenden Kategorie.
+     * Schritt 1: Neuen Namen eingeben
+     */
+    private void startCategoryEditFlow(Player player, FaqCategory cat) {
+        player.closeInventory();
+        awaitingCatInput.put(player.getUniqueId(), "cat_edit_name:" + cat.getKey());
+        player.sendMessage(plugin.lang().get("general.separator"));
+        player.sendMessage(f("cat-chat-edit-title", "{name}", cat.getColored()));
+        player.sendMessage(f("cat-chat-current-name",  "{name}",  cat.getName()));
+        player.sendMessage(f("cat-chat-current-color", "{color}", cat.getColor() + cat.getColor()));
+        player.sendMessage(f("cat-chat-current-desc",  "{desc}",  cat.getDescription()));
+        player.sendMessage(f("cat-chat-name-prompt"));
+        player.sendMessage(plugin.lang().get("general.separator"));
+    }
+
+    private void deleteCategoryAction(Player player, FaqCategory cat) {
+        player.closeInventory();
+        boolean ok = plugin.getFaqManager().deleteCategory(cat.getKey());
+        player.sendMessage(ok
+                ? f("cat-deleted", "{name}", cat.getColored())
+                : f("cat-not-found", "{name}", cat.getName()));
+        openCategoryScreen(player);
     }
 
     // ═══════════════════════════════════════════════════════════════════════
@@ -377,13 +524,79 @@ public class FaqGUI implements Listener {
         Player player = event.getPlayer();
         UUID   uuid   = player.getUniqueId();
 
-        // ── Schritt 1: Warte auf Frage ─────────────────────────────────────
+        // ── Kategorie-Chat-Flow ──────────────────────────────────────────
+        if (awaitingCatInput.containsKey(uuid)) {
+            event.setCancelled(true);
+            String state = awaitingCatInput.get(uuid);
+            String input = event.getMessage().trim();
+
+            if (input.equalsIgnoreCase("cancel")) {
+                awaitingCatInput.remove(uuid);
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    player.sendMessage(plugin.lang().get("gui.close-cancelled"));
+                    openCategoryScreen(player);
+                });
+                return;
+            }
+
+            // ── Schritt: Name (bearbeiten) ───────────────────────────────
+            if (state.startsWith("cat_edit_name:")) {
+                String key = state.substring("cat_edit_name:".length());
+                awaitingCatInput.put(uuid, "cat_edit_color:" + key + ":" + input);
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    player.sendMessage(f("cat-chat-name-set", "{name}", input));
+                    player.sendMessage(f("cat-chat-color-prompt"));
+                });
+                return;
+            }
+
+            // ── Schritt: Farbe (bearbeiten) ──────────────────────────────
+            if (state.startsWith("cat_edit_color:")) {
+                String rest = state.substring("cat_edit_color:".length());
+                int    sep  = rest.indexOf(':');
+                String key  = rest.substring(0, sep);
+                String name = rest.substring(sep + 1);
+                awaitingCatInput.put(uuid, "cat_edit_desc:" + key + ":" + name + ":" + input);
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    player.sendMessage(f("cat-chat-color-set",
+                            "{colored}", plugin.lang().color(input + name)));
+                    player.sendMessage(f("cat-chat-desc-prompt"));
+                });
+                return;
+            }
+
+            // ── Schritt: Beschreibung (bearbeiten) – abschließend ────────
+            if (state.startsWith("cat_edit_desc:")) {
+                String rest  = state.substring("cat_edit_desc:".length());
+                String[] p   = rest.split(":", 3);
+                String key   = p[0];
+                String name  = p[1];
+                String color = p[2];
+                String desc  = input.equals("-") ? "" : input;
+                awaitingCatInput.remove(uuid);
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    boolean ok = plugin.getFaqManager().editCategory(key, name, color, desc);
+                    player.sendMessage(ok
+                            ? f("cat-updated", "{name}", plugin.lang().color(color + name))
+                            : f("cat-not-found", "{name}", name));
+                    openCategoryScreen(player);
+                });
+                return;
+            }
+
+            // Unbekannter State → reset
+            awaitingCatInput.remove(uuid);
+            return;
+        }
+
+        // ── FAQ-Frage-Flow ───────────────────────────────────────────────
         if (awaitingQuestion.containsKey(uuid)) {
             event.setCancelled(true);
             String state = awaitingQuestion.remove(uuid);
             String input = event.getMessage().trim();
 
             if (input.equalsIgnoreCase("cancel")) {
+                addFlowCategory.remove(uuid);
                 Bukkit.getScheduler().runTask(plugin, () -> {
                     player.sendMessage(plugin.lang().get("gui.close-cancelled"));
                     openFaqGUI(player);
@@ -392,21 +605,19 @@ public class FaqGUI implements Listener {
             }
 
             awaitingAnswer.put(uuid, state + "\u0000" + input);
-
+            Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(f("question-set", "{question}", input)));
-            Bukkit.getScheduler().runTask(plugin, () -> {
+            Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(f("chat-answer-prompt")));
-                player.sendMessage(f("question-set", "{question}", input));
-                player.sendMessage(f("chat-answer-prompt"));
-            });
             return;
         }
 
-        // ── Schritt 2: Warte auf Antwort ───────────────────────────────────
+        // ── FAQ-Antwort-Flow ─────────────────────────────────────────────
         if (awaitingAnswer.containsKey(uuid)) {
             event.setCancelled(true);
             String stateAndQuestion = awaitingAnswer.remove(uuid);
             String input            = event.getMessage().trim();
 
             if (input.equalsIgnoreCase("cancel")) {
+                addFlowCategory.remove(uuid);
                 Bukkit.getScheduler().runTask(plugin, () -> {
                     player.sendMessage(plugin.lang().get("gui.close-cancelled"));
                     openFaqGUI(player);
@@ -417,25 +628,22 @@ public class FaqGUI implements Listener {
             int    sep      = stateAndQuestion.indexOf("\u0000");
             String state    = stateAndQuestion.substring(0, sep);
             String question = stateAndQuestion.substring(sep + 1);
+            String catKey   = addFlowCategory.remove(uuid);
 
             Bukkit.getScheduler().runTask(plugin, () -> {
                 if (state.equals("new")) {
-                    FaqEntry created = plugin.getFaqManager().add(question, input);
+                    FaqEntry created = plugin.getFaqManager().add(question, input, catKey);
                     player.sendMessage(plugin.lang().format("faq.created", "{id}", String.valueOf(created.getId())));
                 } else {
                     int id;
-                    try {
+                    try { id = Integer.parseInt(state.substring(5)); }
-                        id = Integer.parseInt(state.substring(5));
+                    catch (NumberFormatException e) { player.sendMessage(f("internal-error")); openFaqGUI(player); return; }
-                    } catch (NumberFormatException e) {
-                        player.sendMessage(f("internal-error"));
-                        openFaqGUI(player);
-                        return;
-                    }
                     boolean ok = plugin.getFaqManager().edit(id, question, input);
-                    if (ok) player.sendMessage(plugin.lang().format("faq.updated",   "{id}", String.valueOf(id)));
+                    player.sendMessage(ok
-                    else    player.sendMessage(plugin.lang().format("faq.not-found", "{id}", String.valueOf(id)));
+                            ? plugin.lang().format("faq.updated",   "{id}", String.valueOf(id))
+                            : plugin.lang().format("faq.not-found", "{id}", String.valueOf(id)));
                 }
-                openFaqGUI(player);
+                reopenAfterAction(player);
             });
         }
     }
@@ -445,46 +653,12 @@ public class FaqGUI implements Listener {
     // ═══════════════════════════════════════════════════════════════════════
 
     private ItemStack buildFaqItem(FaqEntry entry, boolean adminHint) {
-        ItemStack item;
+        String       name = "§e§l" + entry.getQuestion();
-        
+        List<String> lore = buildFaqLore(entry, adminHint);
-        if (headMaterial == Material.PLAYER_HEAD) {
+        if (headMaterial == Material.PLAYER_HEAD)
-            try {
+            return buildSkull("FAQ_" + entry.getId(), headTexture, name, lore);
-                item = new ItemStack(Material.PLAYER_HEAD);
+        ItemStack item = new ItemStack(headMaterial);
-                SkullMeta meta = (SkullMeta) item.getItemMeta();
+        applyMeta(item, name, lore);
-                if (meta != null) {
-                    PlayerProfile profile = Bukkit.createPlayerProfile(
-                            UUID.nameUUIDFromBytes(("FAQ_" + entry.getId()).getBytes()), "FAQ_" + entry.getId());
-                    PlayerTextures textures = profile.getTextures();
-                    textures.setSkin(new URL(headTexture));
-                    profile.setTextures(textures);
-                    meta.setOwnerProfile(profile);
-                    meta.setDisplayName("§e§l" + entry.getQuestion());
-                    meta.setLore(buildFaqLore(entry, adminHint));
-                    item.setItemMeta(meta);
-                }
-            } catch (Exception e) {
-                item = buildFallbackItem(entry, adminHint);
-            }
-        } else {
-            item = new ItemStack(headMaterial);
-            ItemMeta meta = item.getItemMeta();
-            if (meta != null) {
-                meta.setDisplayName("§e§l" + entry.getQuestion());
-                meta.setLore(buildFaqLore(entry, adminHint));
-                item.setItemMeta(meta);
-            }
-        }
-        return item;
-    }
-
-    private ItemStack buildFallbackItem(FaqEntry entry, boolean adminHint) {
-        ItemStack item = new ItemStack(Material.BOOK);
-        ItemMeta meta = item.getItemMeta();
-        if (meta != null) {
-            meta.setDisplayName("§e§l" + entry.getQuestion());
-            meta.setLore(buildFaqLore(entry, adminHint));
-            item.setItemMeta(meta);
-        }
         return item;
     }
 
@@ -492,87 +666,105 @@ public class FaqGUI implements Listener {
         List<String> lore = new ArrayList<>();
         lore.add(f("lore-separator"));
         lore.add(f("lore-id", "{id}", String.valueOf(entry.getId())));
+        if (plugin.getFaqManager().hasCategoriesEnabled() && entry.hasCategory()) {
+            FaqCategory cat = plugin.getFaqManager().getCategoryByKey(entry.getCategoryKey());
+            if (cat != null) lore.add(f("lore-category", "{category}", cat.getColored()));
+        }
         lore.add(f("lore-separator"));
-
         String answer = entry.getAnswer();
         int chunkSize = 40;
         for (int i = 0; i < answer.length(); i += chunkSize) {
             int end = Math.min(i + chunkSize, answer.length());
             if (end < answer.length() && answer.charAt(end) != ' ') {
-                int lastSpace = answer.lastIndexOf(' ', end);
+                int ls = answer.lastIndexOf(' ', end);
-                if (lastSpace > i) end = lastSpace;
+                if (ls > i) end = ls;
             }
             lore.add("§f" + answer.substring(i, end).trim());
             i = end - chunkSize;
         }
-
         lore.add(f("lore-separator"));
-        if (adminHint) lore.add(f("click-edit"));
+        lore.add(adminHint ? f("click-edit") : f("click-detail"));
-        else           lore.add(f("click-detail"));
         return lore;
     }
 
-    private ItemStack buildItem(Material material, String displayName, List<String> lore) {
+    private ItemStack buildSkull(String skinId, String textureUrl, String displayName, List<String> lore) {
-        ItemStack item = new ItemStack(material);
+        try {
-        ItemMeta meta  = item.getItemMeta();
+            ItemStack  item = new ItemStack(Material.PLAYER_HEAD);
-        if (meta == null) return item;
+            SkullMeta  meta = (SkullMeta) item.getItemMeta();
+            if (meta == null) return buildFallback(displayName, lore);
+            PlayerProfile  profile  = Bukkit.createPlayerProfile(UUID.nameUUIDFromBytes(skinId.getBytes()), skinId);
+            PlayerTextures textures = profile.getTextures();
+            textures.setSkin(new URL(textureUrl));
+            profile.setTextures(textures);
+            meta.setOwnerProfile(profile);
             meta.setDisplayName(displayName);
             meta.setLore(lore);
             item.setItemMeta(meta);
             return item;
+        } catch (Exception e) {
+            plugin.getLogger().warning("[FaqGUI] Textur-Fehler für '" + skinId + "': " + e.getMessage());
+            return buildFallback(displayName, lore);
+        }
+    }
+
+    private ItemStack buildFallback(String name, List<String> lore) {
+        ItemStack item = new ItemStack(Material.BOOK);
+        applyMeta(item, name, lore);
+        return item;
+    }
+
+    private ItemStack buildItem(Material mat, String name, List<String> lore) {
+        ItemStack item = new ItemStack(mat);
+        applyMeta(item, name, lore);
+        return item;
+    }
+
+    private void applyMeta(ItemStack item, String name, List<String> lore) {
+        ItemMeta meta = item.getItemMeta();
+        if (meta == null) return;
+        meta.setDisplayName(name);
+        meta.setLore(lore);
+        item.setItemMeta(meta);
     }
 
     // ─────────────────────────── Navigationsleiste ─────────────────────────
 
-    private void fillNavBar(Inventory inv, int page, int totalPages, boolean isAdmin, boolean isEmpty, int itemCount) {
+    private void fillNavBar(Inventory inv, int page, int totalPages, boolean isAdmin,
+                            boolean isEmpty, int itemCount, boolean hasCategories) {
         ItemStack glass = makeGlass();
-        // Untere Reihe füllen (Nav-Bar)
         for (int i = inv.getSize() - 9; i < inv.getSize(); i++) inv.setItem(i, glass);
 
-        if (page > 0) {
+        if (page > 0)
-            inv.setItem(faqNavPrev, buildActionItem(matNavPrev,
+            inv.setItem(faqNavPrev, buildItem(matNavPrev, f("nav-prev"),
-                    f("nav-prev"),
+                    List.of(f("nav-prev-lore", "{page}", String.valueOf(page),
-                    List.of(f("nav-prev-lore", "{page}", String.valueOf(page), "{total}", String.valueOf(totalPages)))));
+                            "{total}", String.valueOf(totalPages)))));
-        }
+        if (page < totalPages - 1)
-        if (page < totalPages - 1) {
+            inv.setItem(faqNavNext, buildItem(matNavNext, f("nav-next"),
-            inv.setItem(faqNavNext, buildActionItem(matNavNext,
+                    List.of(f("nav-next-lore", "{page}", String.valueOf(page + 2),
-                    f("nav-next"),
+                            "{total}", String.valueOf(totalPages)))));
-                    List.of(f("nav-next-lore", "{page}", String.valueOf(page + 2), "{total}", String.valueOf(totalPages)))));
-        }
 
-        // itemCount ist jetzt die tatsächliche Anzahl der Items auf der Seite
+        inv.setItem(faqNavPage, buildItem(matNavPage,
-        int displayCount = isEmpty ? 0 : itemCount;
+                f("nav-page", "{page}", String.valueOf(page + 1), "{total}", String.valueOf(totalPages)),
+                List.of(f("nav-page-lore", "{count}", String.valueOf(isEmpty ? 0 : itemCount)))));
 
-        inv.setItem(faqNavPage, buildActionItem(matNavPage, f("nav-page", "{page}", String.valueOf(page + 1), "{total}", String.valueOf(totalPages)),
+        if (isAdmin)
-                List.of(f("nav-page-lore", "{count}", String.valueOf(displayCount)))));
+            inv.setItem(faqNavAdd, buildItem(matNavAdd, f("add-button"),
-
-        if (isAdmin) {
-            inv.setItem(faqNavAdd, buildActionItem(matNavAdd, f("add-button"),
                     List.of(f("add-lore-1"), f("add-lore-2"))));
-        }
+
+        if (hasCategories)
+            inv.setItem(getBackButtonSlot(), buildItem(Material.ARROW,
+                    f("cat-back-button"), List.of(f("cat-back-lore"))));
     }
 
     private void fillGlass(Inventory inv) {
         ItemStack glass = makeGlass();
-        for (int i = 0; i < inv.getSize(); i++) {
+        for (int i = 0; i < inv.getSize(); i++) if (inv.getItem(i) == null) inv.setItem(i, glass);
-            if (inv.getItem(i) == null) inv.setItem(i, glass);
-        }
     }
 
     private ItemStack makeGlass() {
-        ItemStack glass = new ItemStack(Material.GRAY_STAINED_GLASS_PANE);
+        ItemStack g = new ItemStack(Material.GRAY_STAINED_GLASS_PANE);
-        ItemMeta meta   = glass.getItemMeta();
+        ItemMeta  m = g.getItemMeta();
-        if (meta != null) { meta.setDisplayName(" "); glass.setItemMeta(meta); }
+        if (m != null) { m.setDisplayName(" "); g.setItemMeta(m); }
-        return glass;
+        return g;
-    }
-    
-    private ItemStack buildActionItem(Material material, String displayName, List<String> lore) {
-        ItemStack item = new ItemStack(material);
-        ItemMeta meta = item.getItemMeta();
-        if (meta == null) return item;
-        meta.setDisplayName(displayName);
-        meta.setLore(lore);
-        item.setItemMeta(meta);
-        return item;
     }
 }

src/main/java/de/ticketsystem/manager/FaqManager.java

@@ -1,6 +1,7 @@
 package de.ticketsystem.manager;
 
 import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.model.FaqCategory;
 import de.ticketsystem.model.FaqEntry;
 import org.bukkit.configuration.ConfigurationSection;
 import org.bukkit.configuration.file.YamlConfiguration;
@@ -10,27 +11,39 @@ import java.io.IOException;
 import java.util.*;
 
 /**
- * Manages FAQ entries stored in faqs.yml.
+ * Manages FAQ entries and FAQ categories stored in faqs.yml.
  *
- * Admins can add, edit and delete FAQs in-game.
+ * faqs.yml wird beim ersten Start automatisch mit Beispiel-Kategorien und -FAQs generiert.
- * All changes are saved immediately to faqs.yml.
+ * Admins können Kategorien und FAQs direkt in-game verwalten (GUI + Befehle).
  *
- * faqs.yml layout:
+ * faqs.yml Layout:
+ *
+ * categories:
+ *   tickets:
+ *     name: "Tickets"
+ *     color: "&b"
+ *     description: "Fragen zum Ticket-System"
  *
  * faqs:
  *   1:
  *     question: "Wie erstelle ich ein Ticket?"
- *     answer: "Nutze /ticket create [Kategorie] [Beschreibung]."
+ *     answer: "Nutze /ticket create ..."
- *   2:
+ *     category: "tickets"
- *     question: "..."
+ *
- *     answer: "..."
+ * Material und Textur der Kategorie-Items werden NICHT hier gespeichert –
+ * sie werden zentral in config.yml unter gui-settings.faq.category-head-item gesteuert.
  */
 public class FaqManager {
 
+    public static final String UNCATEGORIZED_KEY = "__none__";
+
     private final TicketPlugin plugin;
     private final File         faqFile;
     private YamlConfiguration  faqConfig;
+
     private final List<FaqEntry>                     entries    = new ArrayList<>();
+    private final LinkedHashMap<String, FaqCategory> categories = new LinkedHashMap<>();
+
     private int nextId = 1;
 
     public FaqManager(TicketPlugin plugin) {
@@ -43,6 +56,7 @@ public class FaqManager {
 
     private void load() {
         entries.clear();
+        categories.clear();
         nextId = 1;
 
         if (!faqFile.exists()) {
@@ -59,16 +73,37 @@ public class FaqManager {
         }
 
         faqConfig = YamlConfiguration.loadConfiguration(faqFile);
-        ConfigurationSection section = faqConfig.getConfigurationSection("faqs");
 
-        if (section != null) {
+        // ── 1. Kategorien laden ───────────────────────────────────────────
-            for (String key : section.getKeys(false)) {
+        ConfigurationSection catSection = faqConfig.getConfigurationSection("categories");
+        if (catSection != null && !catSection.getKeys(false).isEmpty()) {
+            for (String key : catSection.getKeys(false)) {
+                ConfigurationSection cat = catSection.getConfigurationSection(key);
+                if (cat == null) continue;
+                String name  = cat.getString("name",        capitalize(key));
+                String color = cat.getString("color",       "&7");
+                String desc  = cat.getString("description", "");
+                categories.put(key.toLowerCase(), new FaqCategory(key, name, color, desc));
+            }
+            if (plugin.isDebug()) {
+                plugin.getLogger().info("[FaqManager] " + categories.size()
+                        + " FAQ-Kategorie(n) geladen: " + String.join(", ", categories.keySet()));
+            }
+        }
+
+        // ── 2. FAQ-Einträge laden ─────────────────────────────────────────
+        ConfigurationSection faqSection = faqConfig.getConfigurationSection("faqs");
+        if (faqSection != null) {
+            for (String key : faqSection.getKeys(false)) {
                 try {
                     int    id       = Integer.parseInt(key);
                     String question = faqConfig.getString("faqs." + key + ".question", "");
                     String answer   = faqConfig.getString("faqs." + key + ".answer",   "");
+                    String category = faqConfig.getString("faqs." + key + ".category", null);
                     if (!question.isBlank() && !answer.isBlank()) {
-                        entries.add(new FaqEntry(id, question, answer));
+                        FaqEntry entry = new FaqEntry(id, question, answer);
+                        entry.setCategoryKey(normalizeCategoryKey(category));
+                        entries.add(entry);
                         if (id >= nextId) nextId = id + 1;
                     }
                 } catch (NumberFormatException ignored) {}
@@ -82,31 +117,56 @@ public class FaqManager {
         }
     }
 
-    /** Writes the example FAQs into a freshly created faqs.yml. */
     private void loadDefaults() {
+        faqConfig.options().header(
+                "FAQ-System – faqs.yml\n" +
+                "Wird automatisch generiert. Kategorien sind optional.\n" +
+                "Material/Textur der Kategorie-Items: config.yml → gui-settings.faq.category-head-item"
+        );
+
+        writeCategory("general",  "Allgemein", "&e", "Allgemeine Fragen zum Server");
+        writeCategory("rules",    "Regeln",    "&c", "Fragen zu den Server-Regeln");
+        writeCategory("gameplay", "Gameplay",  "&a", "Fragen zum Spielgeschehen");
+        writeCategory("tickets",  "Tickets",   "&b", "Fragen zum Ticket-System");
+
+        categories.put("general",  new FaqCategory("general",  "Allgemein", "&e", "Allgemeine Fragen zum Server"));
+        categories.put("rules",    new FaqCategory("rules",    "Regeln",    "&c", "Fragen zu den Server-Regeln"));
+        categories.put("gameplay", new FaqCategory("gameplay", "Gameplay",  "&a", "Fragen zum Spielgeschehen"));
+        categories.put("tickets",  new FaqCategory("tickets",  "Tickets",   "&b", "Fragen zum Ticket-System"));
+
         writeEntry(1, "Wie erstelle ich ein Ticket?",
-                "Nutze den Befehl /ticket create [Kategorie] [Prio][Beschreibung] um ein neues Ticket zu erstellen.");
+                "Nutze den Befehl /ticket create [Kategorie] [Prio] <Beschreibung>.", "tickets");
         writeEntry(2, "Wie lange dauert die Bearbeitung?",
-                "Unser Support-Team bearbeitet Tickets so schnell wie möglich. Bitte habe etwas Geduld.");
+                "Unser Support-Team bearbeitet Tickets so schnell wie möglich.", "tickets");
         writeEntry(3, "Kann ich mein Ticket löschen?",
-                "Ja! Öffne /ticket list und klicke auf dein Ticket, um es aus der Übersicht zu entfernen.");
+                "Ja! Öffne /ticket list und klicke auf dein Ticket.", "tickets");
         writeEntry(4, "Wie kann ich meinen Support bewerten?",
-                "Nach dem Schließen eines Tickets kannst du mit /ticket rate <ID> good/bad eine Bewertung abgeben.");
+                "Mit /ticket rate <ID> good/bad nach dem Schließen.", "tickets");
         nextId = 5;
-        // Sync entries list with what we just wrote – Text muss identisch sein!
+
-        entries.add(new FaqEntry(1, "Wie erstelle ich ein Ticket?",
+        for (int i = 1; i <= 4; i++) {
-                "Nutze den Befehl /ticket create [Kategorie] [Prio][Beschreibung] um ein neues Ticket zu erstellen."));
+            String q = faqConfig.getString("faqs." + i + ".question", "");
-        entries.add(new FaqEntry(2, "Wie lange dauert die Bearbeitung?",
+            String a = faqConfig.getString("faqs." + i + ".answer",   "");
-                "Unser Support-Team bearbeitet Tickets so schnell wie möglich. Bitte habe etwas Geduld."));
+            FaqEntry e = new FaqEntry(i, q, a);
-        entries.add(new FaqEntry(3, "Kann ich mein Ticket löschen?",
+            e.setCategoryKey("tickets");
-                "Ja! Öffne /ticket list und klicke auf dein Ticket, um es aus der Übersicht zu entfernen."));
+            entries.add(e);
-        entries.add(new FaqEntry(4, "Wie kann ich meinen Support bewerten?",
+        }
-                "Nach dem Schließen eines Tickets kannst du mit /ticket rate <ID> good/bad eine Bewertung abgeben."));
     }
 
-    private void writeEntry(int id, String question, String answer) {
+    // ── YAML-Hilfsmethoden ─────────────────────────────────────────────────
+
+    private void writeCategory(String key, String name, String color, String description) {
+        faqConfig.set("categories." + key + ".name",        name);
+        faqConfig.set("categories." + key + ".color",       color);
+        faqConfig.set("categories." + key + ".description", description);
+    }
+
+    private void writeEntry(int id, String question, String answer, String categoryKey) {
         faqConfig.set("faqs." + id + ".question", question);
         faqConfig.set("faqs." + id + ".answer",   answer);
+        if (categoryKey != null && !categoryKey.equals(UNCATEGORIZED_KEY)) {
+            faqConfig.set("faqs." + id + ".category", categoryKey);
+        }
     }
 
     private void save() {
@@ -117,54 +177,130 @@ public class FaqManager {
         }
     }
 
-    // ─────────────────────────── Public API ────────────────────────────────
+    // ─────────────────────────── Public API – Kategorien ───────────────────
 
-    /** Returns an unmodifiable view of all FAQ entries in ID order. */
+    public boolean hasCategoriesEnabled() { return !categories.isEmpty(); }
-    public List<FaqEntry> getAll() {
+
-        return Collections.unmodifiableList(entries);
+    public List<FaqCategory> getAllCategories() {
+        return Collections.unmodifiableList(new ArrayList<>(categories.values()));
     }
 
-    /** Looks up an entry by its numeric ID. Returns null if not found. */
+    public FaqCategory getCategoryByKey(String key) {
-    public FaqEntry getById(int id) {
+        if (key == null) return null;
-        return entries.stream().filter(e -> e.getId() == id).findFirst().orElse(null);
+        return categories.get(key.toLowerCase());
     }
 
     /**
-     * Adds a new FAQ entry and saves immediately.
+     * Fügt eine neue Kategorie hinzu und speichert sofort.
      *
-     * @param question The question text.
+     * @return null wenn der Schlüssel bereits existiert, sonst die neue FaqCategory.
-     * @param answer   The answer text.
-     * @return The newly created {@link FaqEntry}.
      */
-    public FaqEntry add(String question, String answer) {
+    public FaqCategory addCategory(String key, String name, String color, String description) {
-        int id = nextId++;
+        String lowerKey = key.toLowerCase().replaceAll("\\s+", "_");
-        FaqEntry entry = new FaqEntry(id, question, answer);
+        if (categories.containsKey(lowerKey)) return null;
-        entries.add(entry);
+        FaqCategory cat = new FaqCategory(lowerKey, name, color, description);
-        writeEntry(id, question, answer);
+        categories.put(lowerKey, cat);
+        writeCategory(lowerKey, name, color, description);
         save();
-        return entry;
+        return cat;
     }
 
     /**
-     * Edits an existing FAQ entry and saves immediately.
+     * Bearbeitet eine bestehende Kategorie und speichert sofort.
      *
-     * @return true if the entry was found and updated, false otherwise.
+     * @return true wenn gefunden und aktualisiert.
      */
-    public boolean edit(int id, String question, String answer) {
+    public boolean editCategory(String key, String name, String color, String description) {
-        FaqEntry entry = getById(id);
+        String lowerKey = key.toLowerCase();
-        if (entry == null) return false;
+        if (!categories.containsKey(lowerKey)) return false;
-        entry.setQuestion(question);
+        FaqCategory updated = new FaqCategory(lowerKey, name, color, description);
-        entry.setAnswer(answer);
+        categories.put(lowerKey, updated);
-        writeEntry(id, question, answer);
+        writeCategory(lowerKey, name, color, description);
         save();
         return true;
     }
 
     /**
-     * Deletes a FAQ entry and saves immediately.
+     * Löscht eine Kategorie. FAQs dieser Kategorie werden auf UNCATEGORIZED_KEY gesetzt.
      *
-     * @return true if the entry was found and deleted, false otherwise.
+     * @return true wenn gefunden und gelöscht.
      */
+    public boolean deleteCategory(String key) {
+        String lowerKey = key.toLowerCase();
+        if (!categories.containsKey(lowerKey)) return false;
+        categories.remove(lowerKey);
+        faqConfig.set("categories." + lowerKey, null);
+        // FAQs dieser Kategorie auf "keine Kategorie" setzen
+        for (FaqEntry entry : entries) {
+            if (lowerKey.equals(entry.getCategoryKey())) {
+                entry.setCategoryKey(UNCATEGORIZED_KEY);
+                faqConfig.set("faqs." + entry.getId() + ".category", null);
+            }
+        }
+        save();
+        return true;
+    }
+
+    public List<FaqEntry> getByCategory(String categoryKey) {
+        String normalizedKey = normalizeCategoryKey(categoryKey);
+        List<FaqEntry> result = new ArrayList<>();
+        for (FaqEntry e : entries) {
+            if (normalizedKey.equals(e.getCategoryKey())) result.add(e);
+        }
+        return Collections.unmodifiableList(result);
+    }
+
+    public int countByCategory(String categoryKey) {
+        return getByCategory(categoryKey).size();
+    }
+
+    // ─────────────────────────── Public API – Einträge ─────────────────────
+
+    public List<FaqEntry> getAll() { return Collections.unmodifiableList(entries); }
+
+    public FaqEntry getById(int id) {
+        return entries.stream().filter(e -> e.getId() == id).findFirst().orElse(null);
+    }
+
+    public FaqEntry add(String question, String answer, String categoryKey) {
+        int id = nextId++;
+        String normalizedKey = normalizeCategoryKey(categoryKey);
+        FaqEntry entry = new FaqEntry(id, question, answer);
+        entry.setCategoryKey(normalizedKey);
+        entries.add(entry);
+        writeEntry(id, question, answer, normalizedKey);
+        save();
+        return entry;
+    }
+
+    public FaqEntry add(String question, String answer) {
+        return add(question, answer, null);
+    }
+
+    public boolean edit(int id, String question, String answer) {
+        FaqEntry entry = getById(id);
+        if (entry == null) return false;
+        entry.setQuestion(question);
+        entry.setAnswer(answer);
+        writeEntry(id, question, answer, entry.getCategoryKey());
+        save();
+        return true;
+    }
+
+    public boolean setCategory(int id, String categoryKey) {
+        FaqEntry entry = getById(id);
+        if (entry == null) return false;
+        String normalizedKey = normalizeCategoryKey(categoryKey);
+        entry.setCategoryKey(normalizedKey);
+        if (normalizedKey.equals(UNCATEGORIZED_KEY)) {
+            faqConfig.set("faqs." + id + ".category", null);
+        } else {
+            faqConfig.set("faqs." + id + ".category", normalizedKey);
+        }
+        save();
+        return true;
+    }
+
     public boolean delete(int id) {
         FaqEntry entry = getById(id);
         if (entry == null) return false;
@@ -174,8 +310,20 @@ public class FaqManager {
         return true;
     }
 
-    /** Reloads FAQs from faqs.yml without restarting the server. */
+    public void reload() { load(); }
-    public void reload() {
+
-        load();
+    // ─────────────────────────── Hilfsmethoden ─────────────────────────────
+
+    private String normalizeCategoryKey(String key) {
+        if (key == null || key.isBlank()) return UNCATEGORIZED_KEY;
+        String lower = key.toLowerCase();
+        if (lower.equals(UNCATEGORIZED_KEY)) return UNCATEGORIZED_KEY;
+        if (!categories.isEmpty() && !categories.containsKey(lower)) return UNCATEGORIZED_KEY;
+        return lower;
+    }
+
+    private static String capitalize(String s) {
+        if (s == null || s.isEmpty()) return s;
+        return Character.toUpperCase(s.charAt(0)) + s.substring(1).toLowerCase();
     }
 }

src/main/java/de/ticketsystem/model/FaqCategory.java

@@ -0,0 +1,57 @@
+package de.ticketsystem.model;
+
+import org.bukkit.Material;
+
+/**
+ * Eine FAQ-Kategorie, definiert in faqs.yml unter dem Schlüssel "categories".
+ *
+ * Beispiel (faqs.yml):
+ *
+ * categories:
+ *   tickets:
+ *     name: "Tickets"
+ *     color: "&b"
+ *     description: "Fragen zum Ticket-System"
+ *   rules:
+ *     name: "Regeln"
+ *     color: "&c"
+ *     description: "Fragen zu den Server-Regeln"
+ *
+ * Das Material und die Textur aller Kategorie-Items werden zentral in
+ * config.yml unter gui-settings.faq.category-head-item gesteuert –
+ * nicht pro Kategorie einzeln.
+ */
+public class FaqCategory {
+
+    /** Interner Schlüssel (z.B. "rules", "tickets") – immer Kleinbuchstaben */
+    private final String key;
+
+    /** Anzeigename (z.B. "Regeln", "Tickets") */
+    private final String name;
+
+    /** Minecraft-Farbcode für den Anzeigenamen (z.B. "&c") */
+    private final String color;
+
+    /** Kurzbeschreibung für die Item-Lore (optional, kann leer sein) */
+    private final String description;
+
+    public FaqCategory(String key, String name, String color, String description) {
+        this.key         = key.toLowerCase();
+        this.name        = name;
+        this.color       = color;
+        this.description = description != null ? description : "";
+    }
+
+    public String getKey()         { return key; }
+    public String getName()        { return name; }
+    public String getColor()       { return color; }
+    public String getDescription() { return description; }
+
+    /** Farbiger Anzeigename, z.B. "§cRegeln" */
+    public String getColored() {
+        return org.bukkit.ChatColor.translateAlternateColorCodes('&', color + name);
+    }
+
+    @Override
+    public String toString() { return key; }
+}

src/main/java/de/ticketsystem/model/FaqEntry.java

@@ -2,6 +2,9 @@ package de.ticketsystem.model;
 
 /**
  * Represents a single FAQ entry stored in faqs.yml.
+ *
+ * The categoryKey field is optional. If no categories are defined in faqs.yml
+ * it will always be "__none__" and is ignored by the GUI.
  */
 public class FaqEntry {
 
@@ -9,6 +12,13 @@ public class FaqEntry {
     private String question;
     private String answer;
 
+    /**
+     * Optionaler Kategorie-Schlüssel (z.B. "rules", "gameplay").
+     * Standardwert: "__none__"
+     * Wird ignoriert wenn keine FAQ-Kategorien in faqs.yml definiert sind.
+     */
+    private String categoryKey = "__none__";
+
     public FaqEntry(int id, String question, String answer) {
         this.id       = id;
         this.question = question;
@@ -21,9 +31,16 @@ public class FaqEntry {
     public void   setQuestion(String q)      { this.question = q; }
     public String getAnswer()                { return answer; }
     public void   setAnswer(String a)        { this.answer = a; }
+    public String getCategoryKey()           { return categoryKey; }
+    public void   setCategoryKey(String key) { this.categoryKey = key != null ? key : "__none__"; }
+
+    /** Gibt true zurück wenn dieser Eintrag einer Kategorie zugeordnet ist. */
+    public boolean hasCategory() {
+        return categoryKey != null && !categoryKey.equals("__none__");
+    }
 
     @Override
     public String toString() {
-        return "FaqEntry{id=" + id + ", question='" + question + "'}";
+        return "FaqEntry{id=" + id + ", question='" + question + "', category='" + categoryKey + "'}";
     }
 }

src/main/java/de/ticketsystem/web/SessionManager.java

@@ -0,0 +1,169 @@
+package de.ticketsystem.web;
+
+import de.ticketsystem.TicketPlugin;
+import org.bukkit.configuration.ConfigurationSection;
+
+import java.nio.charset.StandardCharsets;
+import java.security.MessageDigest;
+import java.security.NoSuchAlgorithmException;
+import java.security.SecureRandom;
+import java.util.Base64;
+import java.util.Iterator;
+import java.util.Map;
+import java.util.concurrent.ConcurrentHashMap;
+
+/**
+ * Verwaltet Web-Panel-Sessions und Benutzer-Authentifizierung.
+ *
+ * Benutzer werden in config.yml definiert:
+ *
+ * web-panel:
+ *   users:
+ *     admin:
+ *       password-hash: "sha256hex..."
+ *       role: "admin"
+ *     max:
+ *       password-hash: "sha256hex..."
+ *       role: "supporter"
+ *
+ * Passwörter werden als SHA-256-Hex gespeichert.
+ * Beim ersten Start kann man auch ein Plaintext-Passwort unter "password" angeben –
+ * es wird beim Laden automatisch gehasht und in der Config ersetzt.
+ */
+public class SessionManager {
+
+    private final TicketPlugin plugin;
+    private final Map<String, WebSession> sessions = new ConcurrentHashMap<>();
+    private final SecureRandom random = new SecureRandom();
+
+    public SessionManager(TicketPlugin plugin) {
+        this.plugin = plugin;
+        migratePlaintextPasswords();
+    }
+
+    // ─────────────────────────── Login ─────────────────────────────────────
+
+    /**
+     * Prüft Benutzername + Passwort und erstellt bei Erfolg eine Session.
+     *
+     * @return Session-Token oder null bei falschem Login
+     */
+    public String login(String username, String password) {
+        if (username == null || password == null) return null;
+
+        ConfigurationSection users = plugin.getConfig().getConfigurationSection("web-panel.users");
+        if (users == null) return null;
+
+        ConfigurationSection user = users.getConfigurationSection(username.toLowerCase());
+        if (user == null) return null;
+
+        String storedHash = user.getString("password-hash", "");
+        String inputHash  = sha256(password);
+
+        if (!storedHash.equalsIgnoreCase(inputHash)) return null;
+
+        String roleStr = user.getString("role", "supporter").toUpperCase();
+        WebSession.Role role;
+        try {
+            role = WebSession.Role.valueOf(roleStr);
+        } catch (IllegalArgumentException e) {
+            role = WebSession.Role.SUPPORTER;
+        }
+
+        long timeoutMs = plugin.getConfig().getLong("web-panel.session-timeout-minutes", 60) * 60_000L;
+        String token   = generateToken();
+        WebSession session = new WebSession(token, username.toLowerCase(), role, timeoutMs);
+        sessions.put(token, session);
+
+        if (plugin.isDebug()) {
+            plugin.getLogger().info("[WebPanel] Login: " + username + " (" + role + ")");
+        }
+
+        return token;
+    }
+
+    /**
+     * Gibt die Session für ein Token zurück, oder null wenn ungültig/abgelaufen.
+     * Erneuert den lastAccess-Zeitstempel bei gültiger Session.
+     */
+    public WebSession getSession(String token) {
+        if (token == null) return null;
+        WebSession session = sessions.get(token);
+        if (session == null) return null;
+        if (session.isExpired()) {
+            sessions.remove(token);
+            return null;
+        }
+        session.touch();
+        return session;
+    }
+
+    /**
+     * Meldet eine Session ab.
+     */
+    public void logout(String token) {
+        sessions.remove(token);
+    }
+
+    /**
+     * Entfernt alle abgelaufenen Sessions (periodisch aufrufen).
+     */
+    public void evictExpired() {
+        Iterator<Map.Entry<String, WebSession>> it = sessions.entrySet().iterator();
+        while (it.hasNext()) {
+            if (it.next().getValue().isExpired()) it.remove();
+        }
+    }
+
+    public int activeSessionCount() { return sessions.size(); }
+
+    // ─────────────────────────── Passwort-Migration ─────────────────────────
+
+    /**
+     * Wandelt Plaintext-Passwörter ("password") beim ersten Start in Hashes um
+     * und speichert sie als "password-hash" zurück in die config.yml.
+     */
+    private void migratePlaintextPasswords() {
+        ConfigurationSection users = plugin.getConfig().getConfigurationSection("web-panel.users");
+        if (users == null) return;
+
+        boolean changed = false;
+        for (String key : users.getKeys(false)) {
+            ConfigurationSection user = users.getConfigurationSection(key);
+            if (user == null) continue;
+
+            String plain = user.getString("password", null);
+            if (plain != null && !plain.isEmpty()) {
+                String hash = sha256(plain);
+                plugin.getConfig().set("web-panel.users." + key + ".password-hash", hash);
+                plugin.getConfig().set("web-panel.users." + key + ".password", null);
+                plugin.getLogger().info("[WebPanel] Passwort für '" + key + "' wurde gehasht und gespeichert.");
+                changed = true;
+            }
+        }
+
+        if (changed) {
+            plugin.saveConfig();
+        }
+    }
+
+    // ─────────────────────────── Hilfsmethoden ─────────────────────────────
+
+    private String generateToken() {
+        byte[] bytes = new byte[24];
+        random.nextBytes(bytes);
+        return Base64.getUrlEncoder().withoutPadding().encodeToString(bytes);
+    }
+
+    public static String sha256(String input) {
+        try {
+            MessageDigest md = MessageDigest.getInstance("SHA-256");
+            byte[] hash = md.digest(input.getBytes(StandardCharsets.UTF_8));
+            StringBuilder sb = new StringBuilder();
+            for (byte b : hash) sb.append(String.format("%02x", b));
+            return sb.toString();
+        } catch (NoSuchAlgorithmException e) {
+            throw new RuntimeException("SHA-256 nicht verfügbar", e);
+        }
+    }
+}

src/main/java/de/ticketsystem/web/WebServer.java

@@ -0,0 +1,79 @@
+package de.ticketsystem.web;
+
+import com.sun.net.httpserver.HttpServer;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.web.handlers.*;
+
+import java.io.IOException;
+import java.net.InetSocketAddress;
+import java.util.concurrent.Executors;
+
+/**
+ * Startet und verwaltet den eingebetteten HTTP-Server für das Web-Panel.
+ *
+ * Konfiguration in config.yml:
+ *   web-panel:
+ *     enabled: true
+ *     port: 8085
+ *     bind-address: "0.0.0.0"   # optional, Standard: alle Interfaces
+ */
+public class WebServer {
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+    private HttpServer           server;
+
+    public WebServer(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    public void start() {
+        int    port    = plugin.getConfig().getInt("web-panel.port", 8085);
+        String bindStr = plugin.getConfig().getString("web-panel.bind-address", "0.0.0.0");
+
+        try {
+            InetSocketAddress addr = new InetSocketAddress(bindStr, port);
+            server = HttpServer.create(addr, 0);
+
+            // Thread-Pool: max 4 Threads für Web-Requests
+            server.setExecutor(Executors.newFixedThreadPool(4));
+
+            // ── Routes registrieren ──────────────────────────────────────
+            StaticHandler  staticHandler  = new StaticHandler(plugin);
+            LoginHandler   loginHandler   = new LoginHandler(plugin, sessionManager);
+            DashboardHandler dashHandler  = new DashboardHandler(plugin, sessionManager);
+            TicketsHandler ticketsHandler = new TicketsHandler(plugin, sessionManager);
+            FaqHandler     faqHandler     = new FaqHandler(plugin, sessionManager);
+            ApiHandler     apiHandler     = new ApiHandler(plugin, sessionManager);
+
+            server.createContext("/",          loginHandler);
+            server.createContext("/login",     loginHandler);
+            server.createContext("/logout",    loginHandler);
+            server.createContext("/dashboard", dashHandler);
+            server.createContext("/tickets",   ticketsHandler);
+            server.createContext("/ticket",    ticketsHandler);
+            server.createContext("/faq",       faqHandler);
+            server.createContext("/api",       apiHandler);
+            server.createContext("/static",    staticHandler);
+
+            server.start();
+
+            plugin.getLogger().info("[WebPanel] HTTP-Server gestartet auf " + bindStr + ":" + port);
+
+            // Session-Cleanup alle 10 Minuten
+            plugin.getServer().getScheduler().runTaskTimerAsynchronously(plugin,
+                    () -> sessionManager.evictExpired(), 12000L, 12000L);
+
+        } catch (IOException e) {
+            plugin.getLogger().severe("[WebPanel] Konnte HTTP-Server nicht starten: " + e.getMessage());
+        }
+    }
+
+    public void stop() {
+        if (server != null) {
+            server.stop(1);
+            plugin.getLogger().info("[WebPanel] HTTP-Server gestoppt.");
+        }
+    }
+}

src/main/java/de/ticketsystem/web/WebSession.java

@@ -0,0 +1,39 @@
+package de.ticketsystem.web;
+
+/**
+ * Repräsentiert eine aktive Web-Panel-Session.
+ */
+public class WebSession {
+
+    public enum Role {
+        ADMIN,      // Voller Zugriff: Tickets, FAQ, Stats, Blacklist, Reload
+        SUPPORTER   // Tickets anzeigen, claimen, schließen, kommentieren
+    }
+
+    private final String token;
+    private final String username;
+    private final Role   role;
+    private long         lastAccess;
+    private final long   timeoutMs;
+
+    public WebSession(String token, String username, Role role, long timeoutMs) {
+        this.token      = token;
+        this.username   = username;
+        this.role       = role;
+        this.timeoutMs  = timeoutMs;
+        this.lastAccess = System.currentTimeMillis();
+    }
+
+    public boolean isExpired() {
+        return System.currentTimeMillis() - lastAccess > timeoutMs;
+    }
+
+    public void touch() {
+        this.lastAccess = System.currentTimeMillis();
+    }
+
+    public String getToken()    { return token; }
+    public String getUsername() { return username; }
+    public Role   getRole()     { return role; }
+    public boolean isAdmin()    { return role == Role.ADMIN; }
+}

src/main/java/de/ticketsystem/web/handlers/ApiHandler.java

@@ -0,0 +1,332 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.database.DatabaseManager;
+import de.ticketsystem.model.*;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+import org.bukkit.Bukkit;
+import org.bukkit.OfflinePlayer;
+
+import java.io.IOException;
+import java.util.List;
+import java.util.Map;
+import java.util.UUID;
+
+/**
+ * /api/* – JSON-API für AJAX-Aktionen aus dem Web-Panel.
+ *
+ * Alle Responses:
+ *   Erfolg: {"ok":true}
+ *   Fehler:  {"ok":false,"error":"Beschreibung"}
+ *
+ * Endpunkte:
+ *   POST /api/ticket/{id}/claim
+ *   POST /api/ticket/{id}/close       body: {comment?}
+ *   POST /api/ticket/{id}/priority    body: {priority}
+ *   POST /api/ticket/{id}/comment     body: {message}
+ *   POST /api/ticket/{id}/forward     body: {target}  (admin only)
+ *   GET  /api/ticket/{id}/comments
+ *
+ *   GET  /api/faq
+ *   POST /api/faq                     body: {question, answer, category?}  (admin only)
+ *   PUT  /api/faq/{id}                body: {question, answer, category?}  (admin only)
+ *   DELETE /api/faq/{id}              (admin only)
+ */
+public class ApiHandler extends BaseHandler implements HttpHandler {
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+
+    public ApiHandler(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        WebSession session = requireSession(ex, sessionManager);
+        if (session == null) return;
+
+        String path   = ex.getRequestURI().getPath(); // z.B. /api/ticket/5/claim
+        String method = ex.getRequestMethod().toUpperCase();
+
+        try {
+            // ── Ticket-Aktionen ──────────────────────────────────────────
+            if (path.startsWith("/api/ticket/")) {
+                handleTicketApi(ex, session, path, method);
+                return;
+            }
+
+            // ── FAQ-Aktionen ─────────────────────────────────────────────
+            if (path.startsWith("/api/faq")) {
+                handleFaqApi(ex, session, path, method);
+                return;
+            }
+
+            sendJson(ex, 404, "{\"ok\":false,\"error\":\"Unbekannter Endpunkt\"}");
+
+        } catch (Exception e) {
+            plugin.getLogger().warning("[WebPanel/API] Fehler: " + e.getMessage());
+            if (plugin.isDebug()) e.printStackTrace();
+            sendJson(ex, 500, "{\"ok\":false,\"error\":\"Interner Fehler\"}");
+        }
+    }
+
+    // ─────────────────────────── Ticket-API ────────────────────────────────
+
+    private void handleTicketApi(HttpExchange ex, WebSession session, String path, String method) throws IOException {
+        // /api/ticket/{id}/{action}
+        String[] parts = path.split("/"); // ["", "api", "ticket", "5", "claim"]
+        if (parts.length < 5) { sendJson(ex, 400, err("Ungültiger Pfad")); return; }
+
+        int ticketId;
+        try { ticketId = Integer.parseInt(parts[3]); }
+        catch (NumberFormatException e) { sendJson(ex, 400, err("Ungültige Ticket-ID")); return; }
+
+        String action = parts[4]; // claim | close | priority | comment | forward | comments
+        DatabaseManager db = plugin.getDatabaseManager();
+        Ticket ticket = db.getTicketById(ticketId);
+
+        if (ticket == null) { sendJson(ex, 404, err("Ticket nicht gefunden")); return; }
+
+        switch (action) {
+
+            case "claim" -> {
+                if (!method.equals("POST")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                if (ticket.getStatus() != TicketStatus.OPEN) {
+                    sendJson(ex, 400, err("Ticket ist nicht offen")); return;
+                }
+                // UUID des Web-Users → wir nutzen einen Pseudo-UUID aus dem Benutzernamen
+                UUID webUUID = webUserUUID(session.getUsername());
+                boolean ok = db.claimTicket(ticketId, webUUID, "[Web] " + session.getUsername());
+                if (ok) {
+                    ticket.setClaimerName("[Web] " + session.getUsername());
+                    plugin.getTicketManager().notifyCreatorClaimed(ticket);
+                    plugin.getTicketCache().invalidate(ticketId);
+                    sendJson(ex, 200, "{\"ok\":true}");
+                } else {
+                    sendJson(ex, 500, err("Claim fehlgeschlagen"));
+                }
+            }
+
+            case "close" -> {
+                if (!method.equals("POST")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                Map<String, String> body = parseJsonBody(ex);
+                String comment = body.getOrDefault("comment", "");
+                boolean ok = db.closeTicket(ticketId, comment.isEmpty() ? null : comment);
+                if (ok) {
+                    ticket.setStatus(TicketStatus.CLOSED);
+                    ticket.setCloseComment(comment);
+                    plugin.getTicketManager().notifyCreatorClosed(ticket, "[Web] " + session.getUsername());
+                    plugin.getTicketCache().invalidate(ticketId);
+                    sendJson(ex, 200, "{\"ok\":true}");
+                } else {
+                    sendJson(ex, 500, err("Schließen fehlgeschlagen"));
+                }
+            }
+
+            case "priority" -> {
+                if (!method.equals("POST")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                Map<String, String> body = parseJsonBody(ex);
+                String prioStr = body.getOrDefault("priority", "NORMAL");
+                TicketPriority prio = TicketPriority.fromString(prioStr);
+                boolean ok = db.setTicketPriority(ticketId, prio);
+                if (ok) {
+                    plugin.getTicketCache().invalidate(ticketId);
+                    sendJson(ex, 200, "{\"ok\":true}");
+                } else {
+                    sendJson(ex, 500, err("Priorität setzen fehlgeschlagen"));
+                }
+            }
+
+            case "comment" -> {
+                if (!method.equals("POST")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                Map<String, String> body = parseJsonBody(ex);
+                String msg = body.getOrDefault("message", "").trim();
+                if (msg.isEmpty()) { sendJson(ex, 400, err("Nachricht leer")); return; }
+
+                UUID webUUID = webUserUUID(session.getUsername());
+                String authorDisplay = "[Web] " + session.getUsername();
+                TicketComment comment = new TicketComment(ticketId, webUUID, authorDisplay, msg);
+                boolean ok = db.addComment(comment);
+                if (ok) {
+                    // Ersteller benachrichtigen (online oder Pending)
+                    String notifyMsg = plugin.lang().format("comment.notify-online",
+                            "{id}",      String.valueOf(ticketId),
+                            "{player}",  authorDisplay,
+                            "{message}", msg);
+                    Bukkit.getScheduler().runTask(plugin, () -> {
+                        org.bukkit.entity.Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
+                        if (creator != null && creator.isOnline()) {
+                            creator.sendMessage(notifyMsg);
+                        } else {
+                            Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
+                                db.addPendingNotification(ticket.getCreatorUUID(), notifyMsg));
+                        }
+                    });
+                    sendJson(ex, 200, "{\"ok\":true}");
+                } else {
+                    sendJson(ex, 500, err("Kommentar speichern fehlgeschlagen"));
+                }
+            }
+
+            case "forward" -> {
+                if (!method.equals("POST")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                if (!session.isAdmin()) { sendJson(ex, 403, err("Kein Zugriff")); return; }
+                Map<String, String> body = parseJsonBody(ex);
+                String targetName = body.getOrDefault("target", "").trim();
+                if (targetName.isEmpty()) { sendJson(ex, 400, err("Ziel fehlt")); return; }
+
+                // Spieler-UUID ermitteln: erst Online-Spieler, dann Offline-Cache
+                OfflinePlayer target = null;
+                for (var p : Bukkit.getOnlinePlayers()) {
+                    if (p.getName().equalsIgnoreCase(targetName)) { target = p; break; }
+                }
+                if (target == null) {
+                    // getOfflinePlayer lädt ggf. aus dem Usercache – nie null, aber
+                    // hasPlayedBefore() == false bedeutet: unbekannter Spieler
+                    OfflinePlayer op = Bukkit.getOfflinePlayer(targetName);
+                    if (op.hasPlayedBefore()) target = op;
+                }
+                if (target == null) { sendJson(ex, 404, err("Spieler nicht gefunden: " + targetName)); return; }
+
+                boolean ok = db.forwardTicket(ticketId, target.getUniqueId(), target.getName());
+                if (ok) {
+                    ticket.setForwardedToUUID(target.getUniqueId());
+                    ticket.setForwardedToName(target.getName());
+                    plugin.getTicketManager().notifyForwardedTo(ticket, "[Web] " + session.getUsername());
+                    plugin.getTicketManager().notifyCreatorForwarded(ticket);
+                    plugin.getTicketCache().invalidate(ticketId);
+                    sendJson(ex, 200, "{\"ok\":true}");
+                } else {
+                    sendJson(ex, 500, err("Weiterleiten fehlgeschlagen"));
+                }
+            }
+
+            case "comments" -> {
+                if (!method.equals("GET")) { sendJson(ex, 405, err("Method not allowed")); return; }
+                List<TicketComment> comments = db.getComments(ticketId);
+                StringBuilder json = new StringBuilder("[");
+                for (int i = 0; i < comments.size(); i++) {
+                    TicketComment c = comments.get(i);
+                    if (i > 0) json.append(",");
+                    json.append("{\"author\":\"").append(jsonEsc(c.getAuthorName()))
+                        .append("\",\"message\":\"").append(jsonEsc(c.getMessage()))
+                        .append("\",\"time\":\"").append(c.getCreatedAt() != null ? c.getCreatedAt().getTime() : 0)
+                        .append("\"}");
+                }
+                json.append("]");
+                sendJson(ex, 200, json.toString());
+            }
+
+            default -> sendJson(ex, 404, err("Unbekannte Aktion: " + action));
+        }
+    }
+
+    // ─────────────────────────── FAQ-API ───────────────────────────────────
+
+    private void handleFaqApi(HttpExchange ex, WebSession session, String path, String method) throws IOException {
+        // GET /api/faq  – Liste
+        if (path.equals("/api/faq") && method.equals("GET")) {
+            List<de.ticketsystem.model.FaqEntry> entries = plugin.getFaqManager().getAll();
+            StringBuilder json = new StringBuilder("[");
+            for (int i = 0; i < entries.size(); i++) {
+                var e = entries.get(i);
+                if (i > 0) json.append(",");
+                json.append("{\"id\":").append(e.getId())
+                    .append(",\"question\":\"").append(jsonEsc(e.getQuestion()))
+                    .append("\",\"answer\":\"").append(jsonEsc(e.getAnswer()))
+                    .append("\",\"category\":\"").append(jsonEsc(e.getCategoryKey()))
+                    .append("\"}");
+            }
+            json.append("]");
+            sendJson(ex, 200, json.toString());
+            return;
+        }
+
+        // POST /api/faq – Hinzufügen (admin only)
+        if (path.equals("/api/faq") && method.equals("POST")) {
+            if (!session.isAdmin()) { sendJson(ex, 403, err("Kein Zugriff")); return; }
+            Map<String, String> body = parseJsonBody(ex);
+            String q   = body.getOrDefault("question", "").trim();
+            String a   = body.getOrDefault("answer",   "").trim();
+            String cat = body.getOrDefault("category", "");
+            if (q.isEmpty() || a.isEmpty()) { sendJson(ex, 400, err("Frage und Antwort erforderlich")); return; }
+            plugin.getFaqManager().add(q, a, cat.isEmpty() ? null : cat);
+            sendJson(ex, 200, "{\"ok\":true}");
+            return;
+        }
+
+        // PUT /api/faq/{id} – Bearbeiten (admin only)
+        if (path.matches("/api/faq/\\d+") && method.equals("PUT")) {
+            if (!session.isAdmin()) { sendJson(ex, 403, err("Kein Zugriff")); return; }
+            int id = Integer.parseInt(path.substring("/api/faq/".length()));
+            Map<String, String> body = parseJsonBody(ex);
+            String q   = body.getOrDefault("question", "").trim();
+            String a   = body.getOrDefault("answer",   "").trim();
+            String cat = body.getOrDefault("category", "");
+            if (q.isEmpty() || a.isEmpty()) { sendJson(ex, 400, err("Frage und Antwort erforderlich")); return; }
+            boolean ok = plugin.getFaqManager().edit(id, q, a);
+            if (!cat.isEmpty()) plugin.getFaqManager().setCategory(id, cat);
+            sendJson(ex, ok ? 200 : 404, ok ? "{\"ok\":true}" : err("FAQ nicht gefunden"));
+            return;
+        }
+
+        // DELETE /api/faq/{id} – Löschen (admin only)
+        if (path.matches("/api/faq/\\d+") && method.equals("DELETE")) {
+            if (!session.isAdmin()) { sendJson(ex, 403, err("Kein Zugriff")); return; }
+            int id = Integer.parseInt(path.substring("/api/faq/".length()));
+            boolean ok = plugin.getFaqManager().delete(id);
+            sendJson(ex, ok ? 200 : 404, ok ? "{\"ok\":true}" : err("FAQ nicht gefunden"));
+            return;
+        }
+
+        sendJson(ex, 404, err("Unbekannter FAQ-Endpunkt"));
+    }
+
+    // ─────────────────────────── Hilfsmethoden ─────────────────────────────
+
+    /**
+     * Liest einen JSON-Body und parst ihn als flaches Key-Value-Objekt.
+     * Kein externer JSON-Parser – minimale Eigenimplementierung.
+     */
+    private Map<String, String> parseJsonBody(HttpExchange ex) throws IOException {
+        java.io.InputStream is = ex.getRequestBody();
+        String body = new String(is.readAllBytes(), java.nio.charset.StandardCharsets.UTF_8).trim();
+        Map<String, String> result = new java.util.HashMap<>();
+        if (body.startsWith("{") && body.endsWith("}")) {
+            body = body.substring(1, body.length() - 1);
+            // Einfaches Parsing: "key":"value", "key2":"value2"
+            java.util.regex.Matcher m = java.util.regex.Pattern
+                    .compile("\"([^\"]+)\"\\s*:\\s*\"((?:[^\"\\\\]|\\\\.)*)\"")
+                    .matcher(body);
+            while (m.find()) {
+                result.put(m.group(1), m.group(2)
+                        .replace("\\\"", "\"")
+                        .replace("\\\\", "\\")
+                        .replace("\\n", "\n"));
+            }
+        }
+        return result;
+    }
+
+    /**
+     * Erstellt eine deterministische UUID aus einem Web-Benutzernamen.
+     * Damit kann der Web-User als "Autor" in DB-Einträgen gespeichert werden.
+     */
+    private UUID webUserUUID(String username) {
+        return UUID.nameUUIDFromBytes(("webpanel:" + username).getBytes(java.nio.charset.StandardCharsets.UTF_8));
+    }
+
+    private String err(String msg) {
+        return "{\"ok\":false,\"error\":\"" + jsonEsc(msg) + "\"}";
+    }
+
+    private String jsonEsc(String s) {
+        if (s == null) return "";
+        return s.replace("\\", "\\\\").replace("\"", "\\\"").replace("\n", "\\n").replace("\r", "");
+    }
+}

src/main/java/de/ticketsystem/web/handlers/BaseHandler.java

@@ -0,0 +1,336 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+
+import java.io.IOException;
+import java.io.InputStream;
+import java.io.OutputStream;
+import java.net.URLDecoder;
+import java.nio.charset.StandardCharsets;
+import java.util.Base64;
+import java.util.HashMap;
+import java.util.Map;
+
+/**
+ * Gemeinsame Hilfsmethoden für alle HTTP-Handler.
+ *
+ * Neue Methoden für i18n und Favicon:
+ *   wl(plugin, key)          – Liest einen Web-Panel-Text aus der aktiven Sprachdatei (web.{key}).
+ *   buildFaviconHtml(plugin) – Erzeugt das <link rel="icon">-Tag (Logo oder Standard-SVG).
+ *   layout(title, content, session, plugin)   – Layout mit lokalisierten Nav-Texten + Favicon.
+ *   requireAdmin(ex, session, plugin)          – 403-Fehlerseite mit lokalisierten Texten.
+ *   errorPage(title, message, plugin)          – Fehlerseite mit lokalisiertem Zurück-Button.
+ *
+ * Die parameterlos-Varianten von layout(), requireAdmin() und errorPage() bleiben
+ * unverändert erhalten (Rückwärtskompatibilität für StaticHandler o. Ä.).
+ */
+public abstract class BaseHandler {
+
+    // ─────────────────────────── Lang-Hilfsmethode ─────────────────────────
+
+    /**
+     * Liest einen Web-Panel-Text aus der aktiven Sprachdatei (web.{key}).
+     * Kein Minecraft-Farbcode-Parsing – reiner Plaintext für HTML.
+     */
+    protected String wl(TicketPlugin plugin, String key) {
+        return plugin.lang().getRaw("web." + key);
+    }
+
+    // ─────────────────────────── Favicon ───────────────────────────────────
+
+    /**
+     * Erzeugt das {@code <link rel="icon">} HTML-Tag für den {@code <head>}-Bereich.
+     *
+     * Wenn {@code web-panel.logo-file} in der config.yml gesetzt ist, wird das Logo
+     * als Favicon verwendet (wird bereits als /static/{datei} serviert).
+     * Ansonsten wird ein eingebettetes SVG-Icon als Data-URI erzeugt.
+     *
+     * Unterstützte Formate: png, jpg, jpeg, gif, webp, svg, ico.
+     */
+    protected String buildFaviconHtml(TicketPlugin plugin) {
+        String logoFile = plugin.getConfig().getString("web-panel.logo-file", "").trim();
+        if (!logoFile.isEmpty()) {
+            String safe = logoFile.replaceAll("[^a-zA-Z0-9._\\-]", "_");
+            String ext  = safe.contains(".") ? safe.substring(safe.lastIndexOf('.') + 1).toLowerCase() : "png";
+            String mime = switch (ext) {
+                case "svg"         -> "image/svg+xml";
+                case "jpg", "jpeg" -> "image/jpeg";
+                case "gif"         -> "image/gif";
+                case "webp"        -> "image/webp";
+                case "ico"         -> "image/x-icon";
+                default            -> "image/png";
+            };
+            return "<link rel='icon' type='" + mime + "' href='/static/" + escHtml(safe) + "'>";
+        }
+
+        // Standard-SVG als Data-URI (kein externes File nötig)
+        String svg = "<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 48 48'>"
+                   + "<rect width='48' height='48' rx='10' fill='%231d4ed8'/>"
+                   + "<rect x='8' y='14' width='32' height='6' rx='2' fill='white' opacity='.9'/>"
+                   + "<rect x='8' y='23' width='20' height='4' rx='2' fill='white' opacity='.6'/>"
+                   + "<rect x='8' y='30' width='14' height='4' rx='2' fill='white' opacity='.4'/>"
+                   + "<circle cx='37' cy='32' r='6' fill='white' opacity='.15'/>"
+                   + "<path d='M34 32l2 2 4-4' stroke='white' stroke-width='1.8'"
+                   +   " stroke-linecap='round' stroke-linejoin='round'/>"
+                   + "</svg>";
+        String b64 = Base64.getEncoder().encodeToString(svg.getBytes(StandardCharsets.UTF_8));
+        return "<link rel='icon' type='image/svg+xml' href='data:image/svg+xml;base64," + b64 + "'>";
+    }
+
+    // ─────────────────────────── Response ──────────────────────────────────
+
+    protected void sendHtml(HttpExchange ex, int status, String html) throws IOException {
+        byte[] bytes = html.getBytes(StandardCharsets.UTF_8);
+        ex.getResponseHeaders().set("Content-Type", "text/html; charset=UTF-8");
+        ex.sendResponseHeaders(status, bytes.length);
+        try (OutputStream os = ex.getResponseBody()) {
+            os.write(bytes);
+        }
+    }
+
+    protected void sendJson(HttpExchange ex, int status, String json) throws IOException {
+        byte[] bytes = json.getBytes(StandardCharsets.UTF_8);
+        ex.getResponseHeaders().set("Content-Type", "application/json; charset=UTF-8");
+        ex.sendResponseHeaders(status, bytes.length);
+        try (OutputStream os = ex.getResponseBody()) {
+            os.write(bytes);
+        }
+    }
+
+    protected void sendRedirect(HttpExchange ex, String location) throws IOException {
+        ex.getResponseHeaders().set("Location", location);
+        ex.sendResponseHeaders(302, -1);
+        ex.getResponseBody().close();
+    }
+
+    // ─────────────────────────── Request-Parsing ───────────────────────────
+
+    protected Map<String, String> parseQuery(String query) {
+        Map<String, String> map = new HashMap<>();
+        if (query == null || query.isEmpty()) return map;
+        for (String pair : query.split("&")) {
+            String[] kv = pair.split("=", 2);
+            if (kv.length == 2) {
+                map.put(decode(kv[0]), decode(kv[1]));
+            } else if (kv.length == 1) {
+                map.put(decode(kv[0]), "");
+            }
+        }
+        return map;
+    }
+
+    protected Map<String, String> parseBody(HttpExchange ex) throws IOException {
+        try (InputStream is = ex.getRequestBody()) {
+            String body = new String(is.readAllBytes(), StandardCharsets.UTF_8);
+            return parseQuery(body);
+        }
+    }
+
+    protected Map<String, String> parseCookies(HttpExchange ex) {
+        Map<String, String> cookies = new HashMap<>();
+        String header = ex.getRequestHeaders().getFirst("Cookie");
+        if (header == null) return cookies;
+        for (String part : header.split(";")) {
+            String[] kv = part.trim().split("=", 2);
+            if (kv.length == 2) cookies.put(kv[0].trim(), kv[1].trim());
+        }
+        return cookies;
+    }
+
+    protected String getCookieToken(HttpExchange ex) {
+        return parseCookies(ex).get("ts_session");
+    }
+
+    protected void setSessionCookie(HttpExchange ex, String token, long timeoutMinutes) {
+        String cookie = "ts_session=" + token
+                + "; Path=/"
+                + "; HttpOnly"
+                + "; Max-Age=" + (timeoutMinutes * 60);
+        ex.getResponseHeaders().add("Set-Cookie", cookie);
+    }
+
+    protected void clearSessionCookie(HttpExchange ex) {
+        ex.getResponseHeaders().add("Set-Cookie", "ts_session=; Path=/; HttpOnly; Max-Age=0");
+    }
+
+    // ─────────────────────────── Auth ──────────────────────────────────────
+
+    /**
+     * Gibt die aktuelle Session zurück oder null.
+     * Leitet NICHT automatisch um – das macht der Aufrufer.
+     */
+    protected WebSession getSession(HttpExchange ex, SessionManager sessionManager) {
+        String token = getCookieToken(ex);
+        return sessionManager.getSession(token);
+    }
+
+    /**
+     * Prüft ob eine gültige Session vorliegt.
+     * Bei ungültiger Session: Redirect zu /login, gibt null zurück.
+     */
+    protected WebSession requireSession(HttpExchange ex, SessionManager sessionManager) throws IOException {
+        WebSession session = getSession(ex, sessionManager);
+        if (session == null) {
+            sendRedirect(ex, "/login");
+            return null;
+        }
+        return session;
+    }
+
+    /**
+     * Prüft ob Admin-Rolle vorhanden ist (legacy – ohne i18n).
+     * Bei fehlender Rolle: 403-Fehler mit hart kodierten Texten.
+     *
+     * @deprecated Nutze {@link #requireAdmin(HttpExchange, WebSession, TicketPlugin)}.
+     */
+    @Deprecated
+    protected boolean requireAdmin(HttpExchange ex, WebSession session) throws IOException {
+        if (!session.isAdmin()) {
+            sendHtml(ex, 403, errorPage("403 – Kein Zugriff",
+                    "Diese Seite ist nur für Administratoren zugänglich."));
+            return false;
+        }
+        return true;
+    }
+
+    /**
+     * Prüft ob Admin-Rolle vorhanden ist.
+     * Bei fehlender Rolle: 403-Fehler mit lokalisierten Texten aus der Sprachdatei.
+     */
+    protected boolean requireAdmin(HttpExchange ex, WebSession session, TicketPlugin plugin) throws IOException {
+        if (!session.isAdmin()) {
+            sendHtml(ex, 403, errorPage(
+                    wl(plugin, "error-403-title"),
+                    wl(plugin, "error-403-message"),
+                    plugin));
+            return false;
+        }
+        return true;
+    }
+
+    // ─────────────────────────── HTML-Hilfsmethoden ────────────────────────
+
+    /**
+     * Gibt das gemeinsame Seiten-Layout zurück (legacy – ohne i18n).
+     * Nav-Texte und Rollenlabels sind hart kodiert (Deutsch).
+     *
+     * @deprecated Nutze {@link #layout(String, String, WebSession, TicketPlugin)}.
+     */
+    @Deprecated
+    protected String layout(String title, String content, WebSession session) {
+        String username  = session != null ? session.getUsername() : "";
+        String roleLabel = session != null ? (session.isAdmin() ? "Admin" : "Supporter") : "";
+        String roleClass = session != null ? (session.isAdmin() ? "admin" : "supporter") : "supporter";
+        String initial   = username.isEmpty() ? "?" : String.valueOf(username.charAt(0)).toUpperCase();
+        String faqNav    = session != null && session.isAdmin()
+                ? "<a href='/faq' class='nav-link'>FAQ</a>" : "";
+
+        return buildLayoutHtml(title, content, session, username, roleLabel, roleClass, initial, faqNav,
+                "Dashboard", "Tickets", "Abmelden", "");
+    }
+
+    /**
+     * Gibt das gemeinsame Seiten-Layout zurück.
+     * Nav-Texte, Rollenlabels und Favicon werden aus Sprachdatei / Logo-Config gelesen.
+     */
+    protected String layout(String title, String content, WebSession session, TicketPlugin plugin) {
+        String username  = session != null ? session.getUsername() : "";
+        String roleLabel = session != null
+                ? (session.isAdmin() ? wl(plugin, "role-admin") : wl(plugin, "role-supporter"))
+                : "";
+        String roleClass = session != null ? (session.isAdmin() ? "admin" : "supporter") : "supporter";
+        String initial   = username.isEmpty() ? "?" : String.valueOf(username.charAt(0)).toUpperCase();
+        String faqNav    = session != null && session.isAdmin()
+                ? "<a href='/faq' class='nav-link'>" + escHtml(wl(plugin, "nav-faq")) + "</a>" : "";
+
+        return buildLayoutHtml(title, content, session, username, roleLabel, roleClass, initial, faqNav,
+                wl(plugin, "nav-dashboard"),
+                wl(plugin, "nav-tickets"),
+                wl(plugin, "nav-logout"),
+                buildFaviconHtml(plugin));
+    }
+
+    /** Interner Builder – beide layout()-Varianten landen hier. */
+    private String buildLayoutHtml(String title, String content, WebSession session,
+                                   String username, String roleLabel, String roleClass,
+                                   String initial, String faqNav,
+                                   String navDashboard, String navTickets, String navLogout,
+                                   String faviconTag) {
+        return "<!DOCTYPE html>"
+             + "<html lang='de'>"
+             + "<head>"
+             + "<meta charset='UTF-8'>"
+             + "<meta name='viewport' content='width=device-width,initial-scale=1'>"
+             + "<title>" + escHtml(title) + " – TicketSystem Panel</title>"
+             + faviconTag
+             + "<link rel='preconnect' href='https://fonts.googleapis.com'>"
+             + "<link href='https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap' rel='stylesheet'>"
+             + "<link rel='stylesheet' href='/static/style.css'>"
+             + "</head>"
+             + "<body>"
+             + "<nav class='navbar'>"
+             + "<div class='nav-brand'>🎫 TicketSystem</div>"
+             + "<div class='nav-links'>"
+             + "<a href='/dashboard' class='nav-link'>" + escHtml(navDashboard) + "</a>"
+             + "<a href='/tickets' class='nav-link'>"   + escHtml(navTickets)   + "</a>"
+             + faqNav
+             + "</div>"
+             + "<div class='nav-user'>"
+             + "<div class='nav-avatar'>" + escHtml(initial) + "</div>"
+             + "<span class='nav-username'>" + escHtml(username) + "</span>"
+             + "<span class='badge badge-" + roleClass + "'>" + escHtml(roleLabel) + "</span>"
+             + "<a href='/logout' class='btn btn-sm btn-secondary'>" + escHtml(navLogout) + "</a>"
+             + "</div>"
+             + "</nav>"
+             + "<main class='container'>"
+             + content
+             + "</main>"
+             + "<script src='/static/panel.js'></script>"
+             + "</body>"
+             + "</html>";
+    }
+
+    /**
+     * Einfache Fehlerseite (legacy – Zurück-Button auf Deutsch hart kodiert).
+     *
+     * @deprecated Nutze {@link #errorPage(String, String, TicketPlugin)}.
+     */
+    @Deprecated
+    protected String errorPage(String title, String message) {
+        return """
+                <!DOCTYPE html><html lang="de"><head><meta charset="UTF-8">
+                <title>%s</title><link rel="stylesheet" href="/static/style.css"></head>
+                <body><div class="container" style="margin-top:4rem;text-align:center">
+                <h1>%s</h1><p>%s</p><a href="/dashboard" class="btn btn-primary">Zur\u00fcck</a>
+                </div></body></html>
+                """.formatted(title, title, message);
+    }
+
+    /**
+     * Einfache Fehlerseite mit lokalisiertem Zurück-Button.
+     */
+    protected String errorPage(String title, String message, TicketPlugin plugin) {
+        return """
+                <!DOCTYPE html><html lang="de"><head><meta charset="UTF-8">
+                <title>%s</title><link rel="stylesheet" href="/static/style.css"></head>
+                <body><div class="container" style="margin-top:4rem;text-align:center">
+                <h1>%s</h1><p>%s</p><a href="/dashboard" class="btn btn-primary">%s</a>
+                </div></body></html>
+                """.formatted(title, title, message, wl(plugin, "btn-back"));
+    }
+
+    protected String escHtml(String s) {
+        if (s == null) return "";
+        return s.replace("&", "&amp;")
+                .replace("<", "&lt;")
+                .replace(">", "&gt;")
+                .replace("\"", "&quot;");
+    }
+
+    private String decode(String s) {
+        return URLDecoder.decode(s, StandardCharsets.UTF_8);
+    }
+}

src/main/java/de/ticketsystem/web/handlers/DashboardHandler.java

@@ -0,0 +1,164 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.database.DatabaseManager;
+import de.ticketsystem.model.Ticket;
+import de.ticketsystem.model.TicketStatus;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+
+import java.io.IOException;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * /dashboard – Statistiken, offene Tickets Übersicht, Top-Ersteller.
+ */
+public class DashboardHandler extends BaseHandler implements HttpHandler {
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+
+    public DashboardHandler(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        WebSession session = requireSession(ex, sessionManager);
+        if (session == null) return;
+
+        DatabaseManager db    = plugin.getDatabaseManager();
+        DatabaseManager.TicketStats stats = db.getTicketStats();
+        List<Ticket> allOpen  = db.getTicketsByStatus(TicketStatus.OPEN, TicketStatus.CLAIMED, TicketStatus.FORWARDED);
+
+        // Top 5 nach offenen Tickets
+        allOpen.sort((a, b) -> Long.compare(
+                b.getCreatedAt() != null ? b.getCreatedAt().getTime() : 0,
+                a.getCreatedAt() != null ? a.getCreatedAt().getTime() : 0));
+        List<Ticket> recent = allOpen.stream().limit(8).toList();
+
+        String content = buildDashboard(stats, recent, allOpen.size(), session);
+        sendHtml(ex, 200, layout(wl(plugin, "dash-title"), content, session, plugin));
+    }
+
+    private String buildDashboard(DatabaseManager.TicketStats stats, List<Ticket> recent, int openCount, WebSession session) {
+        // Bewertungs-% berechnen
+        int ratingTotal = stats.thumbsUp + stats.thumbsDown;
+        String ratingPct = ratingTotal > 0
+                ? String.format("%.0f%%", (stats.thumbsUp * 100.0 / ratingTotal))
+                : "—";
+
+        StringBuilder sb = new StringBuilder();
+
+        sb.append("<h1 class='page-title'>").append(escHtml(wl(plugin, "dash-title"))).append("</h1>");
+
+        // ── Stats ──
+        sb.append("<div class='stats-grid'>");
+        statCard(sb, String.valueOf(stats.total),    wl(plugin, "dash-stat-total"),     "stat-total");
+        statCard(sb, String.valueOf(openCount),       wl(plugin, "dash-stat-open"),      "stat-open");
+        statCard(sb, String.valueOf(stats.closed),    wl(plugin, "dash-stat-closed"),    "stat-closed");
+        statCard(sb, String.valueOf(stats.thumbsUp),  wl(plugin, "dash-stat-thumbsup"),  "stat-open");
+        statCard(sb, String.valueOf(stats.thumbsDown),wl(plugin, "dash-stat-thumbsdown"),"stat-closed");
+        statCard(sb, ratingPct,                       wl(plugin, "dash-stat-rating"),    "stat-claimed");
+        sb.append("</div>");
+
+        // ── Letzte offene Tickets ──
+        sb.append("<div class='card'>");
+        sb.append("<div class='card-title'>").append(escHtml(wl(plugin, "dash-section-recent"))).append("</div>");
+        sb.append("<table><thead><tr>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-id"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-player"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-category"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-priority"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-status"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "dash-col-created"))).append("</th>")
+          .append("<th></th>")
+          .append("</tr></thead><tbody>");
+
+        for (Ticket t : recent) {
+            String created = t.getCreatedAt() != null
+                    ? new java.text.SimpleDateFormat("dd.MM.yy HH:mm").format(t.getCreatedAt()) : "—";
+            String catName = getCategoryName(t);
+            sb.append("<tr>")
+              .append("<td><strong>#").append(t.getId()).append("</strong></td>")
+              .append("<td>").append(escHtml(t.getCreatorName())).append("</td>")
+              .append("<td>").append(escHtml(catName)).append("</td>")
+              .append("<td>").append(priorityBadge(t)).append("</td>")
+              .append("<td>").append(statusBadge(t)).append("</td>")
+              .append("<td>").append(created).append("</td>")
+              .append("<td><a href='/ticket/").append(t.getId())
+              .append("' class='btn btn-sm btn-secondary'>")
+              .append(escHtml(wl(plugin, "btn-details")))
+              .append("</a></td>")
+              .append("</tr>");
+        }
+
+        if (recent.isEmpty()) {
+            sb.append("<tr><td colspan='7' style='text-align:center;color:var(--muted);padding:2rem'>")
+              .append(escHtml(wl(plugin, "dash-empty")))
+              .append("</td></tr>");
+        }
+
+        sb.append("</tbody></table></div>");
+
+        // ── Top Ersteller (nur wenn Daten vorhanden) ──
+        if (!stats.byPlayer.isEmpty()) {
+            sb.append("<div class='card'><div class='card-title'>")
+              .append(escHtml(wl(plugin, "dash-section-top")))
+              .append("</div>");
+            sb.append("<table><thead><tr>")
+              .append("<th>").append(escHtml(wl(plugin, "dash-col-player"))).append("</th>")
+              .append("<th>").append(escHtml(wl(plugin, "dash-col-count"))).append("</th>")
+              .append("</tr></thead><tbody>");
+            stats.byPlayer.entrySet().stream()
+                    .sorted(Map.Entry.<String, Integer>comparingByValue().reversed())
+                    .limit(10)
+                    .forEach(e -> sb.append("<tr><td>").append(escHtml(e.getKey()))
+                            .append("</td><td>").append(e.getValue()).append("</td></tr>"));
+            sb.append("</tbody></table></div>");
+        }
+
+        // ── BungeeCord: Tickets pro Server ──
+        if (plugin.isBungeeCordEnabled() && !stats.byServer.isEmpty()) {
+            sb.append("<div class='card'><div class='card-title'>")
+              .append(escHtml(wl(plugin, "dash-section-server")))
+              .append("</div>");
+            sb.append("<table><thead><tr>")
+              .append("<th>").append(escHtml(wl(plugin, "dash-col-server"))).append("</th>")
+              .append("<th>").append(escHtml(wl(plugin, "dash-col-count"))).append("</th>")
+              .append("</tr></thead><tbody>");
+            stats.byServer.entrySet().stream()
+                    .sorted(Map.Entry.<String, Integer>comparingByValue().reversed())
+                    .forEach(e -> sb.append("<tr><td>").append(escHtml(e.getKey()))
+                            .append("</td><td>").append(e.getValue()).append("</td></tr>"));
+            sb.append("</tbody></table></div>");
+        }
+
+        return sb.toString();
+    }
+
+    private void statCard(StringBuilder sb, String value, String label, String colorClass) {
+        sb.append("<div class='stat-card'><div class='stat-value ").append(colorClass).append("'>")
+          .append(escHtml(value)).append("</div><div class='stat-label'>").append(escHtml(label))
+          .append("</div></div>");
+    }
+
+    private String statusBadge(Ticket t) {
+        String s = t.getStatus().name().toLowerCase();
+        return "<span class='badge badge-" + s + "'>" + escHtml(t.getStatus().getDisplayName()) + "</span>";
+    }
+
+    private String priorityBadge(Ticket t) {
+        String p = t.getPriority().name().toLowerCase();
+        return "<span class='badge badge-" + p + "'>" + escHtml(t.getPriority().getDisplayName()) + "</span>";
+    }
+
+    private String getCategoryName(Ticket t) {
+        var cat = plugin.getCategoryManager().fromKey(t.getCategoryKey());
+        return cat != null ? cat.getName() : t.getCategoryKey();
+    }
+}

src/main/java/de/ticketsystem/web/handlers/FaqHandler.java

@@ -0,0 +1,182 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.manager.FaqManager;
+import de.ticketsystem.model.FaqCategory;
+import de.ticketsystem.model.FaqEntry;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+
+import java.io.IOException;
+import java.util.List;
+
+/**
+ * /faq – FAQ-Verwaltung (Anzeige, Hinzufügen, Bearbeiten, Löschen).
+ * Nur für Admins zugänglich.
+ */
+public class FaqHandler extends BaseHandler implements HttpHandler {
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+
+    public FaqHandler(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        WebSession session = requireSession(ex, sessionManager);
+        if (session == null) return;
+        if (!requireAdmin(ex, session, plugin)) return;
+
+        String content = buildFaqPage();
+        sendHtml(ex, 200, layout(wl(plugin, "faq-title"), content, session, plugin));
+    }
+
+    private String buildFaqPage() {
+        FaqManager        faq        = plugin.getFaqManager();
+        List<FaqEntry>    entries    = faq.getAll();
+        List<FaqCategory> categories = faq.getAllCategories();
+        boolean hasCats = faq.hasCategoriesEnabled();
+
+        String titleText   = wl(plugin, "faq-title");
+        String entriesSufx = wl(plugin, "faq-entries-suffix");
+        String btnAddText  = wl(plugin, "faq-btn-add");
+
+        StringBuilder sb = new StringBuilder();
+        sb.append("<div style='display:flex;align-items:center;justify-content:space-between;margin-bottom:1.5rem'>");
+        sb.append("<h1 class='page-title' style='margin:0'>")
+          .append(escHtml(titleText)).append(" <span>").append(entries.size())
+          .append(" ").append(escHtml(entriesSufx)).append("</span></h1>");
+        sb.append("<button class='btn btn-primary' onclick='openModal(\"modal-add-faq\")'>");
+        sb.append(escHtml(btnAddText)).append("</button>");
+        sb.append("</div>");
+
+        // ── Kategorien-Übersicht ──
+        if (hasCats) {
+            sb.append("<div class='card'><div class='card-title'>")
+              .append(escHtml(wl(plugin, "faq-section-cats"))).append("</div>");
+            sb.append("<div style='display:flex;flex-wrap:wrap;gap:.5rem'>");
+            for (FaqCategory cat : categories) {
+                int count = faq.countByCategory(cat.getKey());
+                sb.append("<span class='badge' style='background:var(--surface2);color:var(--text);font-size:.85rem;padding:.35rem .75rem'>")
+                  .append(escHtml(cat.getName()))
+                  .append(" <span style='color:var(--muted)'>").append(count).append("</span></span>");
+            }
+            int uncatCount = faq.countByCategory(FaqManager.UNCATEGORIZED_KEY);
+            if (uncatCount > 0) {
+                sb.append("<span class='badge' style='background:var(--surface2);color:var(--muted);font-size:.85rem;padding:.35rem .75rem'>")
+                  .append(escHtml(wl(plugin, "faq-no-category")))
+                  .append(" <span>").append(uncatCount).append("</span></span>");
+            }
+            sb.append("</div></div>");
+        }
+
+        // ── FAQ-Einträge ──
+        sb.append("<div class='card'>");
+        for (FaqEntry e : entries) {
+            String catLabel = "";
+            if (hasCats && e.hasCategory()) {
+                FaqCategory cat = faq.getCategoryByKey(e.getCategoryKey());
+                catLabel = cat != null
+                        ? " <span class='badge' style='background:var(--surface2);color:var(--muted);font-size:.72rem'>"
+                          + escHtml(cat.getName()) + "</span>"
+                        : "";
+            }
+
+            sb.append("<div class='faq-entry'>");
+            sb.append("<span class='faq-id'>#").append(e.getId()).append("</span>");
+            sb.append("<div style='flex:1'>");
+            sb.append("<div class='faq-q'>").append(escHtml(e.getQuestion())).append(catLabel).append("</div>");
+            sb.append("<div class='faq-a'>").append(escHtml(e.getAnswer())).append("</div>");
+            sb.append("</div>");
+            sb.append("<div class='faq-actions'>");
+            sb.append("<button class='btn btn-sm btn-secondary' onclick='openFaqEdit(")
+              .append(e.getId()).append(",`").append(escJs(e.getQuestion()))
+              .append("`,`").append(escJs(e.getAnswer())).append("`,`")
+              .append(e.hasCategory() ? e.getCategoryKey() : "").append("`)'>✏️</button>");
+            sb.append("<button class='btn btn-sm btn-danger' onclick='deleteFaq(").append(e.getId()).append(")'>🗑</button>");
+            sb.append("</div></div>");
+        }
+
+        if (entries.isEmpty()) {
+            sb.append("<div style='text-align:center;color:var(--muted);padding:2rem'>")
+              .append(escHtml(wl(plugin, "faq-empty"))).append("</div>");
+        }
+        sb.append("</div>");
+
+        // ── Modal: FAQ hinzufügen ──
+        sb.append("<div class=\"modal-backdrop\" id=\"modal-add-faq\" onclick=\"if(event.target===this)closeModal('modal-add-faq')\">");
+        sb.append("  <div class=\"modal\">");
+        sb.append("    <div class=\"modal-title\">").append(escHtml(wl(plugin, "faq-modal-add-title"))).append("</div>");
+        sb.append("    <div class=\"form-group\"><label>").append(escHtml(wl(plugin, "faq-label-question"))).append("</label>");
+        sb.append("      <input id=\"new-faq-q\" placeholder=\"").append(escHtml(wl(plugin, "faq-ph-question"))).append("\"></div>");
+        sb.append("    <div class=\"form-group\"><label>").append(escHtml(wl(plugin, "faq-label-answer"))).append("</label>");
+        sb.append("      <textarea id=\"new-faq-a\" placeholder=\"").append(escHtml(wl(plugin, "faq-ph-answer"))).append("\"></textarea></div>");
+
+        if (hasCats) {
+            sb.append("<div class='form-group'><label>").append(escHtml(wl(plugin, "faq-label-category"))).append("</label>");
+            sb.append("<select id='new-faq-cat'>");
+            sb.append("<option value=''>").append(escHtml(wl(plugin, "faq-no-cat-opt"))).append("</option>");
+            for (FaqCategory cat : categories) {
+                sb.append("<option value='").append(escHtml(cat.getKey())).append("'>")
+                  .append(escHtml(cat.getName())).append("</option>");
+            }
+            sb.append("</select></div>");
+        } else {
+            sb.append("<input type='hidden' id='new-faq-cat' value=''>");
+        }
+
+        sb.append("    <div class=\"modal-actions\">");
+        sb.append("      <button class=\"btn btn-secondary\" onclick=\"closeModal('modal-add-faq')\">")
+          .append(escHtml(wl(plugin, "faq-btn-cancel"))).append("</button>");
+        sb.append("      <button class=\"btn btn-primary\" onclick=\"submitFaqAdd()\">")
+          .append(escHtml(wl(plugin, "faq-btn-add-confirm"))).append("</button>");
+        sb.append("    </div>");
+        sb.append("  </div>");
+        sb.append("</div>");
+
+        // ── Modal: FAQ bearbeiten ──
+        sb.append("<div class=\"modal-backdrop\" id=\"modal-edit-faq\" onclick=\"if(event.target===this)closeModal('modal-edit-faq')\">");
+        sb.append("  <div class=\"modal\">");
+        sb.append("    <div class=\"modal-title\">").append(escHtml(wl(plugin, "faq-modal-edit-title"))).append("</div>");
+        sb.append("    <input type=\"hidden\" id=\"edit-faq-id\">");
+        sb.append("    <div class=\"form-group\"><label>").append(escHtml(wl(plugin, "faq-label-question"))).append("</label>");
+        sb.append("      <input id=\"edit-faq-q\"></div>");
+        sb.append("    <div class=\"form-group\"><label>").append(escHtml(wl(plugin, "faq-label-answer"))).append("</label>");
+        sb.append("      <textarea id=\"edit-faq-a\"></textarea></div>");
+
+        if (hasCats) {
+            sb.append("<div class='form-group'><label>").append(escHtml(wl(plugin, "faq-label-category"))).append("</label>");
+            sb.append("<select id='edit-faq-cat'>");
+            sb.append("<option value=''>").append(escHtml(wl(plugin, "faq-no-cat-opt"))).append("</option>");
+            for (FaqCategory cat : categories) {
+                sb.append("<option value='").append(escHtml(cat.getKey())).append("'>")
+                  .append(escHtml(cat.getName())).append("</option>");
+            }
+            sb.append("</select></div>");
+        } else {
+            sb.append("<input type='hidden' id='edit-faq-cat' value=''>");
+        }
+
+        sb.append("    <div class=\"modal-actions\">");
+        sb.append("      <button class=\"btn btn-secondary\" onclick=\"closeModal('modal-edit-faq')\">")
+          .append(escHtml(wl(plugin, "faq-btn-cancel"))).append("</button>");
+        sb.append("      <button class=\"btn btn-primary\" onclick=\"submitFaqEdit()\">")
+          .append(escHtml(wl(plugin, "faq-btn-save"))).append("</button>");
+        sb.append("    </div>");
+        sb.append("  </div>");
+        sb.append("</div>");
+
+        return sb.toString();
+    }
+
+    /** Escaped einen String für die Verwendung in JS-Template-Literals (Backticks). */
+    private String escJs(String s) {
+        if (s == null) return "";
+        return s.replace("\\", "\\\\").replace("`", "\\`").replace("$", "\\$");
+    }
+}

src/main/java/de/ticketsystem/web/handlers/LoginHandler.java

@@ -0,0 +1,304 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+
+import java.io.IOException;
+import java.util.Map;
+
+/**
+ * Verarbeitet /login (GET + POST) und /logout.
+ *
+ * Logo-Konfiguration in config.yml:
+ *   web-panel:
+ *     logo-file: "logo.png"   # Datei im Plugin-Datenordner (optional)
+ *                              # Unterstützte Formate: png, jpg, gif, webp, svg
+ *                              # Leer lassen = Standard-Icon wird verwendet
+ *
+ * Das Logo wird auch als Favicon verwendet (siehe BaseHandler.buildFaviconHtml).
+ */
+public class LoginHandler extends BaseHandler implements HttpHandler {
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+
+    public LoginHandler(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        String path   = ex.getRequestURI().getPath();
+        String method = ex.getRequestMethod();
+
+        // ── /logout ──────────────────────────────────────────────────────
+        if (path.equals("/logout")) {
+            String token = getCookieToken(ex);
+            if (token != null) sessionManager.logout(token);
+            clearSessionCookie(ex);
+            sendRedirect(ex, "/login");
+            return;
+        }
+
+        // ── Bereits eingeloggt? ──────────────────────────────────────────
+        WebSession existing = getSession(ex, sessionManager);
+        if (existing != null) {
+            sendRedirect(ex, "/dashboard");
+            return;
+        }
+
+        // ── GET /login ───────────────────────────────────────────────────
+        if (method.equalsIgnoreCase("GET")) {
+            sendHtml(ex, 200, loginPage(""));
+            return;
+        }
+
+        // ── POST /login ──────────────────────────────────────────────────
+        if (method.equalsIgnoreCase("POST")) {
+            Map<String, String> body = parseBody(ex);
+            String username = body.getOrDefault("username", "").trim();
+            String password = body.getOrDefault("password", "");
+
+            String token = sessionManager.login(username, password);
+            if (token == null) {
+                sendHtml(ex, 401, loginPage(wl(plugin, "login-error")));
+                return;
+            }
+
+            long timeoutMin = plugin.getConfig().getLong("web-panel.session-timeout-minutes", 60);
+            setSessionCookie(ex, token, timeoutMin);
+            sendRedirect(ex, "/dashboard");
+            return;
+        }
+
+        ex.sendResponseHeaders(405, -1);
+        ex.getResponseBody().close();
+    }
+
+    // ─────────────────────────── Logo-Hilfsmethoden ────────────────────────
+
+    /**
+     * Gibt das Logo-HTML zurück.
+     * Wenn "web-panel.logo-file" in der config.yml gesetzt ist, wird ein <img>-Tag
+     * mit /static/logo (+ Dateiendung) verwendet. Ansonsten das Standard-SVG.
+     */
+    private String buildLogoHtml(String sizeClass) {
+        String logoFile = plugin.getConfig().getString("web-panel.logo-file", "").trim();
+        if (!logoFile.isEmpty()) {
+            String safeName = logoFile.replaceAll("[^a-zA-Z0-9._\\-]", "_");
+            return "<img src='/static/" + escHtml(safeName) + "' class='" + sizeClass + "' alt='Logo' "
+                 + "style='object-fit:contain;border-radius:16px;'>";
+        }
+        // Standard-SVG-Icon (Ticket-Symbol)
+        return "<svg class='" + sizeClass + "' viewBox='0 0 48 48' fill='none' xmlns='http://www.w3.org/2000/svg' "
+             + "style='background:linear-gradient(135deg,#3b82f6,#1d4ed8);border-radius:14px;padding:6px;'>"
+             + "<rect x='8' y='14' width='32' height='6' rx='2' fill='white' opacity='.9'/>"
+             + "<rect x='8' y='23' width='20' height='4' rx='2' fill='white' opacity='.6'/>"
+             + "<rect x='8' y='30' width='14' height='4' rx='2' fill='white' opacity='.4'/>"
+             + "<circle cx='37' cy='32' r='6' fill='white' opacity='.15'/>"
+             + "<path d='M34 32l2 2 4-4' stroke='white' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'/>"
+             + "</svg>";
+    }
+
+    // ─────────────────────────── Login-Seite ────────────────────────────────
+
+    private String loginPage(String error) {
+        String errorHtml = error.isEmpty() ? "" :
+                "<div class='login-alert'>" + escHtml(error) + "</div>";
+
+        String logoLeft  = buildLogoHtml("logo-icon-lg");
+        String logoRight = buildLogoHtml("logo-icon-sm");
+
+        return "<!DOCTYPE html>"
+             + "<html lang='de'>"
+             + "<head>"
+             + "<meta charset='UTF-8'>"
+             + "<meta name='viewport' content='width=device-width,initial-scale=1'>"
+             + "<title>" + escHtml(wl(plugin, "login-title")) + "</title>"
+             + buildFaviconHtml(plugin)
+             + "<link rel='preconnect' href='https://fonts.googleapis.com'>"
+             + "<link href='https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap' rel='stylesheet'>"
+             + "<link rel='stylesheet' href='/static/style.css'>"
+             + "<style>"
+             + loginCss()
+             + "</style>"
+             + "</head>"
+             + "<body class='login-body'>"
+             + "<div class='login-split'>"
+
+             // ── Linke Seite ──────────────────────────────────────────────
+             + "  <div class='login-left'>"
+             + "    <div class='login-left-inner'>"
+             + "      " + logoLeft
+             + "      <div class='login-brand'>" + escHtml(getBrandName()) + "</div>"
+             + "      <div class='login-tagline'>" + escHtml(getTagline()) + "</div>"
+             + "    </div>"
+             + "  </div>"
+
+             // ── Rechte Seite ─────────────────────────────────────────────
+             + "  <div class='login-right'>"
+             + "    <div class='login-form-wrap'>"
+             + "      " + logoRight
+             + "      <h1 class='login-heading'>" + escHtml(wl(plugin, "login-heading")) + "</h1>"
+             + "      <p class='login-sub'>" + escHtml(wl(plugin, "login-sub")) + "</p>"
+             + errorHtml
+             + "      <form method='POST' action='/login' class='login-form'>"
+             + "        <div class='lf-group'>"
+             + "          <label class='lf-label' for='username'>" + escHtml(wl(plugin, "login-label-user")) + "</label>"
+             + "          <input class='lf-input' type='text' id='username' name='username' required autofocus autocomplete='username'>"
+             + "        </div>"
+             + "        <div class='lf-group'>"
+             + "          <label class='lf-label' for='password'>" + escHtml(wl(plugin, "login-label-pass")) + "</label>"
+             + "          <input class='lf-input' type='password' id='password' name='password' required autocomplete='current-password'>"
+             + "        </div>"
+             + "        <button type='submit' class='login-btn'>" + escHtml(wl(plugin, "login-btn")) + "</button>"
+             + "      </form>"
+             + "      <div class='login-footer'>" + escHtml(wl(plugin, "login-footer")) + "</div>"
+             + "    </div>"
+             + "  </div>"
+
+             + "</div>"
+             + "</body>"
+             + "</html>";
+    }
+
+    private String getBrandName() {
+        return plugin.getConfig().getString("web-panel.brand-name", "TicketSystem");
+    }
+
+    private String getTagline() {
+        return plugin.getConfig().getString("web-panel.tagline", "Verwalte Support-Tickets effizient und übersichtlich.");
+    }
+
+    // ─────────────────────────── Login-spezifisches CSS ────────────────────
+
+    private static String loginCss() {
+        return ""
+             // Basis
+             + "html,body{height:100%;}"
+             + ".login-body{background:var(--bg);font-family:'Inter',system-ui,sans-serif;}"
+
+             // Zweispaltiges Layout
+             + ".login-split{"
+             +   "display:flex;height:100vh;min-height:600px;"
+             + "}"
+
+             // Linke Panel
+             + ".login-left{"
+             +   "flex:0 0 42%;display:flex;align-items:center;justify-content:center;"
+             +   "background:linear-gradient(160deg,#0d1526 0%,#0a1020 55%,#081020 100%);"
+             +   "border-right:1px solid rgba(255,255,255,.06);"
+             +   "position:relative;overflow:hidden;"
+             + "}"
+             // Dezente Glüheffekte links
+             + ".login-left::before{"
+             +   "content:'';position:absolute;width:400px;height:400px;border-radius:50%;"
+             +   "background:radial-gradient(circle,rgba(59,130,246,.12) 0%,transparent 70%);"
+             +   "top:-80px;left:-80px;pointer-events:none;"
+             + "}"
+             + ".login-left::after{"
+             +   "content:'';position:absolute;width:300px;height:300px;border-radius:50%;"
+             +   "background:radial-gradient(circle,rgba(99,102,241,.08) 0%,transparent 70%);"
+             +   "bottom:-60px;right:-60px;pointer-events:none;"
+             + "}"
+             + ".login-left-inner{"
+             +   "display:flex;flex-direction:column;align-items:center;gap:1.25rem;"
+             +   "text-align:center;padding:2rem;position:relative;z-index:1;"
+             +   "animation:fadeUp .5s ease both;"
+             + "}"
+             + ".login-brand{"
+             +   "font-size:1.75rem;font-weight:800;color:#e8ecf5;letter-spacing:-.03em;margin-top:.25rem;"
+             + "}"
+             + ".login-tagline{"
+             +   "font-size:.875rem;color:rgba(180,190,220,.55);line-height:1.6;max-width:260px;"
+             + "}"
+
+             // Rechte Panel
+             + ".login-right{"
+             +   "flex:1;display:flex;align-items:center;justify-content:center;"
+             +   "background:#0b0f1a;"
+             + "}"
+             + ".login-form-wrap{"
+             +   "width:100%;max-width:420px;padding:2.5rem 2rem;"
+             +   "display:flex;flex-direction:column;align-items:center;gap:.75rem;"
+             +   "animation:fadeUp .45s .1s ease both;"
+             + "}"
+             // Damit Formular-Felder volle Breite behalten
+             + ".login-form-wrap form,.login-form-wrap .login-alert{width:100%;}"
+             + ".login-heading{"
+             +   "font-size:1.6rem;font-weight:800;color:#e8ecf5;letter-spacing:-.03em;"
+             +   "margin-top:.25rem;text-align:center;width:100%;"
+             + "}"
+             + ".login-sub{"
+             +   "font-size:.875rem;color:rgba(160,170,210,.55);margin-bottom:.5rem;"
+             +   "text-align:center;width:100%;"
+             + "}"
+
+             // Alert
+             + ".login-alert{"
+             +   "padding:.75rem 1rem;border-radius:8px;font-size:.82rem;font-weight:500;"
+             +   "background:rgba(239,68,68,.12);border:1px solid rgba(239,68,68,.25);"
+             +   "color:#fca5a5;margin-bottom:.25rem;"
+             + "}"
+
+             // Formular-Felder
+             + ".login-form{display:flex;flex-direction:column;gap:1rem;margin-top:.25rem;}"
+             + ".lf-group{display:flex;flex-direction:column;gap:.4rem;}"
+             + ".lf-label{font-size:.78rem;font-weight:600;color:rgba(160,170,210,.7);letter-spacing:.03em;}"
+             + ".lf-input{"
+             +   "padding:.7rem 1rem;border-radius:8px;font-size:.9rem;font-family:inherit;"
+             +   "background:#111827;border:1px solid rgba(255,255,255,.1);color:#e2e4ef;"
+             +   "outline:none;transition:border-color .15s,box-shadow .15s;"
+             + "}"
+             + ".lf-input:focus{"
+             +   "border-color:rgba(59,130,246,.55);"
+             +   "box-shadow:0 0 0 3px rgba(59,130,246,.12);"
+             + "}"
+             + ".lf-input::placeholder{color:rgba(130,140,180,.35);}"
+
+             // Login-Button
+             + ".login-btn{"
+             +   "margin-top:.5rem;padding:.8rem 1rem;border-radius:8px;font-size:.9rem;"
+             +   "font-weight:600;font-family:inherit;cursor:pointer;border:none;"
+             +   "background:#1e3a5f;color:#e2eaf8;"
+             +   "transition:background .15s,transform .1s,box-shadow .15s;"
+             +   "letter-spacing:.01em;"
+             + "}"
+             + ".login-btn:hover{"
+             +   "background:#25487a;"
+             +   "box-shadow:0 0 20px rgba(59,130,246,.2);"
+             + "}"
+             + ".login-btn:active{transform:scale(.99);}"
+
+             // Footer-Text
+             + ".login-footer{"
+             +   "margin-top:1.5rem;text-align:center;font-size:.75rem;"
+             +   "color:rgba(120,130,170,.4);width:100%;"
+             + "}"
+
+             // Logo-Icons
+             + ".logo-icon-lg{width:100px;height:100px;}"
+             + ".logo-icon-sm{width:72px;height:72px;display:block;margin:0 auto .75rem;}"
+
+             // Animation
+             + "@keyframes fadeUp{from{opacity:0;transform:translateY(16px);}to{opacity:1;transform:translateY(0);}}"
+
+             // Responsiv: unterhalb 768px Spalten stapeln
+             + "@media(max-width:768px){"
+             +   ".login-split{flex-direction:column;height:auto;min-height:100vh;}"
+             +   ".login-left{flex:none;padding:2.5rem 1rem;border-right:none;"
+             +     "border-bottom:1px solid rgba(255,255,255,.06);}"
+             +   ".login-left-inner{flex-direction:row;text-align:left;gap:1rem;}"
+             +   ".login-brand{font-size:1.25rem;}"
+             +   ".login-tagline{display:none;}"
+             +   ".logo-icon-lg{width:64px;height:64px;}"
+             +   ".logo-icon-sm{width:56px;height:56px;}"
+             +   ".login-right{flex:1;padding:1rem;}"
+             +   ".login-form-wrap{padding:1.5rem 1rem;}"
+             + "}";
+    }
+}

src/main/java/de/ticketsystem/web/handlers/StaticHandler.java

@@ -0,0 +1,436 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+
+import java.io.File;
+import java.io.IOException;
+import java.io.OutputStream;
+import java.nio.charset.StandardCharsets;
+import java.nio.file.Files;
+import java.util.Map;
+
+/**
+ * Liefert statische Ressourcen: style.css, panel.js und optional ein Logo/Favicon.
+ *
+ * Logo konfigurieren:
+ *   web-panel:
+ *     logo-file: "logo.png"   # Datei im Plugin-Datenordner ablegen
+ *
+ * Unterstützte Bildformate: png, jpg/jpeg, gif, webp, svg, ico
+ */
+public class StaticHandler implements HttpHandler {
+
+    private static final Map<String, String> IMAGE_MIME = Map.of(
+            "png",  "image/png",
+            "jpg",  "image/jpeg",
+            "jpeg", "image/jpeg",
+            "gif",  "image/gif",
+            "webp", "image/webp",
+            "svg",  "image/svg+xml",
+            "ico",  "image/x-icon"      // <-- NEU: Support für .ico Dateien
+    );
+
+    private final TicketPlugin plugin;
+
+    public StaticHandler(TicketPlugin plugin) {
+        this.plugin = plugin;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        String path = ex.getRequestURI().getPath();
+
+        if (path.endsWith("style.css")) {
+            sendText(ex, "text/css", buildCss());
+            return;
+        }
+        if (path.endsWith("panel.js")) {
+            sendText(ex, "application/javascript", buildJs());
+            return;
+        }
+
+        // ── Logo & Favicon servieren ───────────────────────────────────
+        String logoFile = plugin.getConfig().getString("web-panel.logo-file", "").trim();
+        if (!logoFile.isEmpty()) {
+            // Sicherheitscheck: keine Pfad-Traversal-Angriffe
+            String safeName = new File(logoFile).getName();
+            String requestedName = new File(path).getName();
+
+            // NEU: Prüfen ob der Browser nach /favicon.ico fragt, oder das Logo direkt angefragt wird
+            boolean isFaviconRequest = path.endsWith("/favicon.ico");
+            
+            if (safeName.equals(requestedName) || isFaviconRequest) {
+                // Wir nutzen die Endung der konfigurierten Logo-Datei für den MIME-Type
+                // (falls logo.png als favicon.ico ausgeliefert wird, bleibt der MIME-Type image/png, was Browser problemlos schlucken)
+                String ext = getExtension(safeName).toLowerCase();
+                String mime = IMAGE_MIME.get(ext);
+                
+                if (mime != null) {
+                    File logoOnDisk = new File(plugin.getDataFolder(), safeName);
+                    if (logoOnDisk.exists() && logoOnDisk.isFile()) {
+                        byte[] bytes = Files.readAllBytes(logoOnDisk.toPath());
+                        ex.getResponseHeaders().set("Content-Type", mime);
+                        ex.getResponseHeaders().set("Cache-Control", "max-age=300");
+                        ex.sendResponseHeaders(200, bytes.length);
+                        try (OutputStream os = ex.getResponseBody()) {
+                            os.write(bytes);
+                        }
+                        return;
+                    }
+                }
+            }
+        }
+
+        ex.sendResponseHeaders(404, -1);
+        ex.getResponseBody().close();
+    }
+
+    private String getExtension(String filename) {
+        int dot = filename.lastIndexOf('.');
+        return dot >= 0 ? filename.substring(dot + 1) : "";
+    }
+
+    private void sendText(HttpExchange ex, String ct, String content) throws IOException {
+        byte[] b = content.getBytes(StandardCharsets.UTF_8);
+        ex.getResponseHeaders().set("Content-Type", ct + "; charset=UTF-8");
+        ex.getResponseHeaders().set("Cache-Control", "max-age=60");
+        ex.sendResponseHeaders(200, b.length);
+        try (OutputStream os = ex.getResponseBody()) { os.write(b); }
+    }
+
+
+    private static String buildCss() {
+        StringBuilder s = new StringBuilder();
+
+        // Reset & Variablen
+        s.append("*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}");
+        s.append(":root{");
+        s.append("--bg:#07080f;");
+        s.append("--surface:#0e1018;");
+        s.append("--surface2:#13161f;");
+        s.append("--surface3:#1a1e2c;");
+        s.append("--border:#1f2335;");
+        s.append("--border2:#2a2f45;");
+        s.append("--accent:#6366f1;");
+        s.append("--accent-hover:#4f52d8;");
+        s.append("--accent-glow:rgba(99,102,241,.18);");
+        s.append("--text:#e2e4ef;");
+        s.append("--text2:#9499b8;");
+        s.append("--text3:#5c6080;");
+        s.append("--green:#22c55e;");
+        s.append("--yellow:#eab308;");
+        s.append("--orange:#f97316;");
+        s.append("--red:#ef4444;");
+        s.append("--blue:#3b82f6;");
+        s.append("--radius:10px;");
+        s.append("--radius-sm:6px;");
+        s.append("--shadow:0 4px 24px rgba(0,0,0,.4);");
+        s.append("}");
+
+        // Body
+        s.append("body{font-family:'Inter',system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;line-height:1.5;font-size:14px;}");
+
+        // Navbar
+        s.append(".navbar{display:flex;align-items:center;padding:0 2rem;height:56px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:100;gap:2rem;backdrop-filter:blur(12px);}");
+        s.append(".nav-brand{font-size:.95rem;font-weight:700;color:var(--accent);letter-spacing:-.01em;white-space:nowrap;}");
+        s.append(".nav-links{display:flex;gap:2px;flex:1;}");
+        s.append(".nav-link{padding:.45rem .85rem;border-radius:var(--radius-sm);color:var(--text2);text-decoration:none;font-size:.85rem;font-weight:500;transition:all .15s;white-space:nowrap;}");
+        s.append(".nav-link:hover{background:var(--surface3);color:var(--text);}");
+        s.append(".nav-link.active{background:var(--accent-glow);color:var(--accent);}");
+        s.append(".nav-user{display:flex;align-items:center;gap:.75rem;margin-left:auto;}");
+        s.append(".nav-avatar{width:30px;height:30px;border-radius:50%;background:var(--accent-glow);border:1px solid var(--accent);display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700;color:var(--accent);}");
+        s.append(".nav-username{font-size:.85rem;color:var(--text2);font-weight:500;}");
+
+        // Container
+        s.append(".container{max-width:1280px;margin:0 auto;padding:2rem 1.5rem;}");
+
+        // Page title
+        s.append(".page-title{font-size:1.3rem;font-weight:700;letter-spacing:-.02em;margin-bottom:1.5rem;color:var(--text);}");
+        s.append(".page-title span{color:var(--text3);font-weight:400;font-size:.9rem;margin-left:.5rem;}");
+
+        // Cards
+        s.append(".card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:1.5rem;margin-bottom:1.25rem;}");
+        s.append(".card-title{font-size:.7rem;font-weight:600;color:var(--text3);margin-bottom:1.25rem;text-transform:uppercase;letter-spacing:.08em;}");
+
+        // Stats
+        s.append(".stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:.875rem;margin-bottom:2rem;}");
+        s.append(".stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:1.25rem;position:relative;overflow:hidden;transition:border-color .2s;}");
+        s.append(".stat-card:hover{border-color:var(--border2);}");
+        s.append(".stat-card::before{content:'';position:absolute;inset:0;background:linear-gradient(135deg,currentColor 0%,transparent 60%);opacity:.04;pointer-events:none;}");
+        s.append(".stat-value{font-size:1.75rem;font-weight:800;line-height:1;margin-bottom:.3rem;letter-spacing:-.03em;}");
+        s.append(".stat-label{font-size:.72rem;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;font-weight:500;}");
+        s.append(".stat-open{color:var(--green);}");
+        s.append(".stat-closed{color:var(--red);}");
+        s.append(".stat-total{color:var(--accent);}");
+        s.append(".stat-claimed{color:var(--yellow);}");
+
+        // Table
+        s.append(".table-wrap{overflow-x:auto;margin:-1.5rem;padding:0;}");
+        s.append("table{width:100%;border-collapse:collapse;}");
+        s.append("th{text-align:left;padding:.65rem 1.25rem;font-size:.7rem;font-weight:600;color:var(--text3);text-transform:uppercase;letter-spacing:.07em;border-bottom:1px solid var(--border);white-space:nowrap;}");
+        s.append("td{padding:.8rem 1.25rem;border-bottom:1px solid var(--border);font-size:.875rem;vertical-align:middle;}");
+        s.append("tr:last-child td{border-bottom:none;}");
+        s.append("tbody tr{transition:background .1s;}");
+        s.append("tbody tr:hover td{background:var(--surface2);}");
+
+        // Badges
+        s.append(".badge{display:inline-flex;align-items:center;gap:.3rem;padding:.2rem .6rem;border-radius:20px;font-size:.72rem;font-weight:600;line-height:1.5;white-space:nowrap;}");
+        s.append(".badge-open{background:rgba(34,197,94,.12);color:var(--green);border:1px solid rgba(34,197,94,.2);}");
+        s.append(".badge-claimed{background:rgba(234,179,8,.1);color:var(--yellow);border:1px solid rgba(234,179,8,.2);}");
+        s.append(".badge-forwarded{background:rgba(249,115,22,.1);color:var(--orange);border:1px solid rgba(249,115,22,.2);}");
+        s.append(".badge-closed{background:rgba(239,68,68,.1);color:var(--red);border:1px solid rgba(239,68,68,.2);}");
+        s.append(".badge-admin{background:var(--accent-glow);color:var(--accent);border:1px solid rgba(99,102,241,.25);}");
+        s.append(".badge-supporter{background:rgba(34,197,94,.1);color:var(--green);border:1px solid rgba(34,197,94,.2);}");
+        s.append(".badge-low{background:rgba(34,197,94,.1);color:var(--green);border:1px solid rgba(34,197,94,.2);}");
+        s.append(".badge-normal{background:rgba(234,179,8,.1);color:var(--yellow);border:1px solid rgba(234,179,8,.2);}");
+        s.append(".badge-high{background:rgba(249,115,22,.1);color:var(--orange);border:1px solid rgba(249,115,22,.2);}");
+        s.append(".badge-urgent{background:rgba(239,68,68,.1);color:var(--red);border:1px solid rgba(239,68,68,.2);}");
+
+        // Buttons
+        s.append(".btn{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;padding:.5rem 1rem;border-radius:var(--radius-sm);font-size:.825rem;font-weight:500;cursor:pointer;text-decoration:none;border:1px solid transparent;transition:all .15s;line-height:1;white-space:nowrap;font-family:inherit;}");
+        s.append(".btn:disabled{opacity:.5;cursor:not-allowed;}");
+        s.append(".btn-primary{background:var(--accent);color:#fff;border-color:var(--accent);}");
+        s.append(".btn-primary:hover{background:var(--accent-hover);border-color:var(--accent-hover);}");
+        s.append(".btn-success{background:rgba(34,197,94,.15);color:var(--green);border-color:rgba(34,197,94,.25);}");
+        s.append(".btn-success:hover{background:rgba(34,197,94,.25);}");
+        s.append(".btn-warning{background:rgba(234,179,8,.15);color:var(--yellow);border-color:rgba(234,179,8,.25);}");
+        s.append(".btn-warning:hover{background:rgba(234,179,8,.25);}");
+        s.append(".btn-danger{background:rgba(239,68,68,.15);color:var(--red);border-color:rgba(239,68,68,.25);}");
+        s.append(".btn-danger:hover{background:rgba(239,68,68,.25);}");
+        s.append(".btn-secondary{background:var(--surface2);color:var(--text2);border-color:var(--border);}");
+        s.append(".btn-secondary:hover{background:var(--surface3);color:var(--text);border-color:var(--border2);}");
+        s.append(".btn-sm{padding:.3rem .65rem;font-size:.775rem;}");
+        s.append(".btn-xs{padding:.2rem .5rem;font-size:.72rem;}");
+
+        // Forms
+        s.append(".form-group{margin-bottom:1rem;}");
+        s.append("label{display:block;margin-bottom:.4rem;font-size:.8rem;font-weight:500;color:var(--text2);}");
+        s.append("input,textarea,select{width:100%;padding:.55rem .85rem;background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);font-size:.875rem;outline:none;transition:border-color .15s,box-shadow .15s;font-family:inherit;appearance:none;}");
+        s.append("input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow);}");
+        s.append("input::placeholder,textarea::placeholder{color:var(--text3);}");
+        s.append("textarea{resize:vertical;min-height:80px;line-height:1.6;}");
+        s.append("select{background-image:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%235c6080' d='M6 8L1 3h10z'/%3E%3C/svg%3E\");background-repeat:no-repeat;background-position:right .75rem center;padding-right:2rem;}");
+
+        // Login
+        s.append(".login-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh;background:radial-gradient(ellipse at 50% 0%,rgba(99,102,241,.08) 0%,transparent 60%);}");
+        s.append(".login-box{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:2.5rem;width:100%;max-width:380px;box-shadow:var(--shadow);}");
+        s.append(".login-logo{text-align:center;font-size:2.5rem;margin-bottom:.75rem;}");
+        s.append(".login-title{text-align:center;font-size:1.15rem;font-weight:700;margin-bottom:.25rem;letter-spacing:-.02em;}");
+        s.append(".login-sub{text-align:center;font-size:.8rem;color:var(--text3);margin-bottom:2rem;}");
+
+        // Alert
+        s.append(".alert{padding:.75rem 1rem;border-radius:var(--radius-sm);margin-bottom:1rem;font-size:.85rem;display:flex;align-items:center;gap:.5rem;}");
+        s.append(".alert-danger{background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.2);color:#fca5a5;}");
+        s.append(".alert-success{background:rgba(34,197,94,.08);border:1px solid rgba(34,197,94,.2);color:#86efac;}");
+        s.append(".alert-info{background:var(--accent-glow);border:1px solid rgba(99,102,241,.2);color:#a5b4fc;}");
+
+        // Ticket Detail
+        s.append(".ticket-header{margin-bottom:1.5rem;}");
+        s.append(".ticket-id{font-size:1.4rem;font-weight:800;letter-spacing:-.03em;color:var(--text);margin-bottom:.75rem;}");
+        s.append(".ticket-id span{color:var(--accent);}");
+        s.append(".ticket-meta{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center;}");
+        s.append(".ticket-message{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius);padding:1.25rem;margin-bottom:1.5rem;line-height:1.7;white-space:pre-wrap;font-size:.875rem;color:var(--text2);}");
+        s.append(".info-grid{display:grid;grid-template-columns:1fr 1fr;gap:.6rem 2rem;margin-bottom:1.5rem;}");
+        s.append(".info-row{display:flex;gap:.75rem;font-size:.85rem;}");
+        s.append(".info-label{color:var(--text3);min-width:120px;font-size:.8rem;padding-top:.05rem;}");
+        s.append(".info-val{color:var(--text2);}");
+
+        // Actions bar
+        s.append(".actions-bar{display:flex;flex-wrap:wrap;gap:.625rem;align-items:center;padding:1.25rem;background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius);margin-bottom:1.25rem;}");
+        s.append(".actions-bar .sep{width:1px;height:20px;background:var(--border2);margin:0 .125rem;}");
+
+        // Comments
+        s.append(".comments{display:flex;flex-direction:column;gap:.75rem;margin-bottom:1.25rem;}");
+        s.append(".comment{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius);padding:1rem;}");
+        s.append(".comment-header{display:flex;align-items:center;gap:.5rem;margin-bottom:.5rem;}");
+        s.append(".comment-author{font-weight:600;font-size:.825rem;color:var(--accent);}");
+        s.append(".comment-time{font-size:.75rem;color:var(--text3);}");
+        s.append(".comment-text{line-height:1.6;font-size:.875rem;color:var(--text2);white-space:pre-wrap;}");
+        s.append(".comment-input-wrap{display:flex;gap:.75rem;align-items:flex-end;}");
+        s.append(".comment-input-wrap textarea{flex:1;min-height:70px;}");
+
+        // Filter bar
+        s.append(".filter-bar{display:flex;gap:.625rem;flex-wrap:wrap;margin-bottom:1.25rem;align-items:center;}");
+        s.append(".filter-bar select{width:auto;font-size:.825rem;padding:.4rem .75rem;padding-right:2rem;}");
+        s.append(".search-wrap{display:flex;gap:.5rem;align-items:center;margin-left:auto;}");
+        s.append(".search-wrap input{width:200px;font-size:.825rem;padding:.4rem .75rem;}");
+
+        // Pagination
+        s.append(".pagination{display:flex;gap:.375rem;margin-top:1.25rem;justify-content:center;flex-wrap:wrap;}");
+        s.append(".page-btn{padding:.35rem .75rem;border-radius:var(--radius-sm);background:var(--surface2);border:1px solid var(--border);color:var(--text2);text-decoration:none;font-size:.8rem;cursor:pointer;transition:all .15s;}");
+        s.append(".page-btn:hover,.page-btn.active{background:var(--accent);border-color:var(--accent);color:#fff;}");
+
+        // FAQ
+        s.append(".faq-list{display:flex;flex-direction:column;}");
+        s.append(".faq-entry{display:flex;gap:1rem;align-items:flex-start;padding:1rem 0;border-bottom:1px solid var(--border);}");
+        s.append(".faq-entry:last-child{border-bottom:none;}");
+        s.append(".faq-num{color:var(--text3);font-size:.8rem;font-weight:600;min-width:28px;padding-top:.1rem;}");
+        s.append(".faq-body{flex:1;}");
+        s.append(".faq-q{font-weight:600;font-size:.9rem;margin-bottom:.3rem;}");
+        s.append(".faq-a{color:var(--text2);font-size:.85rem;line-height:1.6;}");
+        s.append(".faq-actions{display:flex;gap:.375rem;flex-shrink:0;}");
+
+        // Modal
+        s.append(".modal-backdrop{display:none;position:fixed;inset:0;background:rgba(0,0,0,.65);z-index:200;align-items:center;justify-content:center;backdrop-filter:blur(4px);}");
+        s.append(".modal-backdrop.open{display:flex;}");
+        s.append(".modal{background:var(--surface);border:1px solid var(--border2);border-radius:14px;padding:1.75rem;width:100%;max-width:500px;box-shadow:var(--shadow);animation:modal-in .15s ease;}");
+        s.append("@keyframes modal-in{from{opacity:0;transform:scale(.96) translateY(8px)}to{opacity:1;transform:none}}");
+        s.append(".modal-title{font-size:1rem;font-weight:700;margin-bottom:1.25rem;letter-spacing:-.01em;}");
+        s.append(".modal-actions{display:flex;gap:.625rem;justify-content:flex-end;margin-top:1.25rem;}");
+
+        // Divider
+        s.append(".divider{height:1px;background:var(--border);margin:1.25rem 0;}");
+
+        // Back link
+        s.append(".back-link{display:inline-flex;align-items:center;gap:.4rem;color:var(--text3);text-decoration:none;font-size:.825rem;margin-bottom:1.25rem;transition:color .15s;}");
+        s.append(".back-link:hover{color:var(--text);}");
+
+        // Empty state
+        s.append(".empty{text-align:center;padding:3rem 1rem;color:var(--text3);}");
+        s.append(".empty-icon{font-size:2.5rem;margin-bottom:.75rem;}");
+        s.append(".empty-text{font-size:.9rem;}");
+
+        // Responsive
+        s.append("@media(max-width:700px){");
+        s.append(".navbar{padding:0 1rem;gap:1rem;}");
+        s.append(".container{padding:1.25rem 1rem;}");
+        s.append(".info-grid{grid-template-columns:1fr;}");
+        s.append(".stats-grid{grid-template-columns:repeat(2,1fr);}");
+        s.append(".search-wrap{margin-left:0;width:100%;}");
+        s.append(".search-wrap input{width:100%;}");
+        s.append("}");
+
+        return s.toString();
+    }
+
+    // ── JavaScript ────────────────────────────────────────────────────────────
+
+    private static String buildJs() {
+        StringBuilder s = new StringBuilder();
+
+        // API
+        s.append("async function api(path,method,body){");
+        s.append("if(!method)method='GET';");
+        s.append("var opts={method:method,headers:{'Content-Type':'application/json'}};");
+        s.append("if(body)opts.body=JSON.stringify(body);");
+        s.append("var r=await fetch('/api'+path,opts);");
+        s.append("return r.json();");
+        s.append("}");
+
+        // Modal
+        s.append("function openModal(id){document.getElementById(id).classList.add('open');}");
+        s.append("function closeModal(id){document.getElementById(id).classList.remove('open');}");
+        s.append("document.addEventListener('keydown',function(e){");
+        s.append("if(e.key==='Escape'){document.querySelectorAll('.modal-backdrop.open').forEach(function(m){m.classList.remove('open');});}");
+        s.append("});");
+
+        // Toast
+        s.append("function toast(msg,type){");
+        s.append("var t=document.createElement('div');");
+        s.append("t.style.cssText='position:fixed;bottom:1.5rem;right:1.5rem;padding:.75rem 1.25rem;border-radius:8px;font-size:.85rem;font-weight:500;z-index:9999;animation:modal-in .2s ease;max-width:320px;';");
+        s.append("if(type==='error'){t.style.background='rgba(239,68,68,.15)';t.style.border='1px solid rgba(239,68,68,.3)';t.style.color='#fca5a5';}");
+        s.append("else{t.style.background='rgba(34,197,94,.15)';t.style.border='1px solid rgba(34,197,94,.3)';t.style.color='#86efac';}");
+        s.append("t.textContent=msg;document.body.appendChild(t);");
+        s.append("setTimeout(function(){t.remove();},3000);");
+        s.append("}");
+
+        // Ticket: claim
+        s.append("async function claimTicket(id){");
+        s.append("if(!confirm('Ticket #'+id+' claimen?'))return;");
+        s.append("var r=await api('/ticket/'+id+'/claim','POST');");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // Ticket: close
+        s.append("async function closeTicket(id){");
+        s.append("var el=document.getElementById('close-comment-'+id);");
+        s.append("var comment=el?el.value:'';");
+        s.append("var r=await api('/ticket/'+id+'/close','POST',{comment:comment});");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // Ticket: priority
+        s.append("async function setPriority(id,prio){");
+        s.append("var r=await api('/ticket/'+id+'/priority','POST',{priority:prio});");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // Ticket: comment
+        s.append("async function addComment(id){");
+        s.append("var el=document.getElementById('comment-input-'+id);");
+        s.append("var msg=el?el.value:'';");
+        s.append("if(!msg.trim())return;");
+        s.append("var btn=document.getElementById('comment-btn-'+id);");
+        s.append("if(btn)btn.disabled=true;");
+        s.append("var r=await api('/ticket/'+id+'/comment','POST',{message:msg});");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');if(btn)btn.disabled=false;}");
+        s.append("}");
+
+        // Ticket: forward
+        s.append("async function forwardTicket(id){");
+        s.append("var el=document.getElementById('forward-target-'+id);");
+        s.append("var target=el?el.value:'';");
+        s.append("if(!target.trim()){toast('Spielername angeben','error');return;}");
+        s.append("var r=await api('/ticket/'+id+'/forward','POST',{target:target});");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // FAQ: delete
+        s.append("async function deleteFaq(id){");
+        s.append("if(!confirm('FAQ #'+id+' wirklich loeschen?'))return;");
+        s.append("var r=await api('/faq/'+id,'DELETE');");
+        s.append("if(r.ok){location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // FAQ: open edit
+        s.append("function openFaqEdit(id,question,answer,cat){");
+        s.append("document.getElementById('edit-faq-id').value=id;");
+        s.append("document.getElementById('edit-faq-q').value=question;");
+        s.append("document.getElementById('edit-faq-a').value=answer;");
+        s.append("var c=document.getElementById('edit-faq-cat');if(c)c.value=cat;");
+        s.append("openModal('modal-edit-faq');");
+        s.append("}");
+
+        // FAQ: submit edit
+        s.append("async function submitFaqEdit(){");
+        s.append("var id=document.getElementById('edit-faq-id').value;");
+        s.append("var q=document.getElementById('edit-faq-q').value;");
+        s.append("var a=document.getElementById('edit-faq-a').value;");
+        s.append("var c=document.getElementById('edit-faq-cat');var cat=c?c.value:'';");
+        s.append("var r=await api('/faq/'+id,'PUT',{question:q,answer:a,category:cat});");
+        s.append("if(r.ok){closeModal('modal-edit-faq');location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // FAQ: submit add
+        s.append("async function submitFaqAdd(){");
+        s.append("var q=document.getElementById('new-faq-q').value;");
+        s.append("var a=document.getElementById('new-faq-a').value;");
+        s.append("var c=document.getElementById('new-faq-cat');var cat=c?c.value:'';");
+        s.append("var r=await api('/faq','POST',{question:q,answer:a,category:cat});");
+        s.append("if(r.ok){closeModal('modal-add-faq');location.reload();}else{toast('Fehler: '+r.error,'error');}");
+        s.append("}");
+
+        // Filter persist
+        s.append("document.addEventListener('DOMContentLoaded',function(){");
+        s.append("document.querySelectorAll('.filter-bar select').forEach(function(sel){");
+        s.append("sel.addEventListener('change',function(){");
+        s.append("var url=new URL(location.href);");
+        s.append("url.searchParams.set(sel.name,sel.value);");
+        s.append("url.searchParams.delete('page');");
+        s.append("location.href=url.toString();");
+        s.append("});");
+        s.append("});");
+        // Active nav link
+        s.append("var path=location.pathname;");
+        s.append("document.querySelectorAll('.nav-link').forEach(function(a){");
+        s.append("if(a.getAttribute('href')===path||(path.startsWith('/ticket')&&a.getAttribute('href')==='/tickets')){");
+        s.append("a.classList.add('active');");
+        s.append("}");
+        s.append("});");
+        s.append("});");
+
+        return s.toString();
+    }
+}

src/main/java/de/ticketsystem/web/handlers/TicketsHandler.java

@@ -0,0 +1,379 @@
+package de.ticketsystem.web.handlers;
+
+import com.sun.net.httpserver.HttpExchange;
+import com.sun.net.httpserver.HttpHandler;
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.database.DatabaseManager;
+import de.ticketsystem.model.*;
+import de.ticketsystem.web.SessionManager;
+import de.ticketsystem.web.WebSession;
+
+import java.io.IOException;
+import java.text.SimpleDateFormat;
+import java.util.*;
+import java.util.stream.Collectors;
+
+/**
+ * /tickets        – Liste aller Tickets (gefiltert, paginiert)
+ * /ticket/{id}    – Detailansicht eines Tickets
+ */
+public class TicketsHandler extends BaseHandler implements HttpHandler {
+
+    private static final int PAGE_SIZE = 20;
+    private final SimpleDateFormat SDF = new SimpleDateFormat("dd.MM.yyyy HH:mm");
+
+    private final TicketPlugin   plugin;
+    private final SessionManager sessionManager;
+
+    public TicketsHandler(TicketPlugin plugin, SessionManager sessionManager) {
+        this.plugin         = plugin;
+        this.sessionManager = sessionManager;
+    }
+
+    @Override
+    public void handle(HttpExchange ex) throws IOException {
+        WebSession session = requireSession(ex, sessionManager);
+        if (session == null) return;
+
+        String path = ex.getRequestURI().getPath();
+
+        if (path.startsWith("/ticket/") && path.length() > 8) {
+            String idStr = path.substring(8).replaceAll("[^0-9]", "");
+            if (!idStr.isEmpty()) {
+                handleDetail(ex, session, Integer.parseInt(idStr));
+                return;
+            }
+        }
+
+        handleList(ex, session);
+    }
+
+    // ─────────────────────────── Ticket-Liste ──────────────────────────────
+
+    private void handleList(HttpExchange ex, WebSession session) throws IOException {
+        Map<String, String> params = parseQuery(ex.getRequestURI().getQuery());
+
+        String filterStatus   = params.getOrDefault("status",   "all");
+        String filterCat      = params.getOrDefault("category", "all");
+        String filterPrio     = params.getOrDefault("priority", "all");
+        String filterSearch   = params.getOrDefault("q",        "").trim();
+        int    page           = parseInt(params.getOrDefault("page", "1"), 1);
+
+        DatabaseManager db = plugin.getDatabaseManager();
+        List<Ticket> all = db.getAllTickets();
+
+        // ── Filter ──
+        List<Ticket> filtered = all.stream()
+                .filter(t -> filterStatus.equals("all") || t.getStatus().name().equalsIgnoreCase(filterStatus))
+                .filter(t -> filterCat.equals("all") || t.getCategoryKey().equalsIgnoreCase(filterCat))
+                .filter(t -> filterPrio.equals("all") || t.getPriority().name().equalsIgnoreCase(filterPrio))
+                .filter(t -> filterSearch.isEmpty()
+                        || t.getCreatorName().toLowerCase().contains(filterSearch.toLowerCase())
+                        || t.getMessage().toLowerCase().contains(filterSearch.toLowerCase())
+                        || String.valueOf(t.getId()).contains(filterSearch))
+                .sorted(Comparator.comparingInt(Ticket::getId).reversed())
+                .collect(Collectors.toList());
+
+        // ── Paginierung ──
+        int total     = filtered.size();
+        int totalPages = Math.max(1, (int) Math.ceil(total / (double) PAGE_SIZE));
+        page = Math.max(1, Math.min(page, totalPages));
+        int fromIdx = (page - 1) * PAGE_SIZE;
+        int toIdx   = Math.min(fromIdx + PAGE_SIZE, total);
+        List<Ticket> pageTickets = filtered.subList(fromIdx, toIdx);
+
+        String content = buildList(pageTickets, total, page, totalPages,
+                filterStatus, filterCat, filterPrio, filterSearch);
+        sendHtml(ex, 200, layout(wl(plugin, "tickets-title"), content, session, plugin));
+    }
+
+    private String buildList(List<Ticket> tickets, int total, int page, int totalPages,
+                             String filterStatus, String filterCat, String filterPrio, String filterSearch) {
+        StringBuilder sb = new StringBuilder();
+        sb.append("<h1 class='page-title'>")
+          .append(escHtml(wl(plugin, "tickets-title")))
+          .append(" <span>").append(total).append(" ")
+          .append(escHtml(wl(plugin, "tickets-total")))
+          .append("</span></h1>");
+
+        // ── Filter-Bar ──
+        sb.append("<div class='filter-bar'>");
+        sb.append(selectFilter("status", filterStatus, List.of(
+                entry("all",       wl(plugin, "filter-all-status")),
+                entry("OPEN",      wl(plugin, "filter-open")),
+                entry("CLAIMED",   wl(plugin, "filter-claimed")),
+                entry("FORWARDED", wl(plugin, "filter-forwarded")),
+                entry("CLOSED",    wl(plugin, "filter-closed")))));
+
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+            List<Map.Entry<String,String>> catOpts = new ArrayList<>();
+            catOpts.add(entry("all", wl(plugin, "filter-all-cat")));
+            plugin.getCategoryManager().getAll().forEach(c -> catOpts.add(entry(c.getKey(), c.getName())));
+            sb.append(selectFilter("category", filterCat, catOpts));
+        }
+
+        if (plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            sb.append(selectFilter("priority", filterPrio, List.of(
+                    entry("all",    wl(plugin, "filter-all-prio")),
+                    entry("LOW",    wl(plugin, "filter-low")),
+                    entry("NORMAL", wl(plugin, "filter-normal")),
+                    entry("HIGH",   wl(plugin, "filter-high")),
+                    entry("URGENT", wl(plugin, "filter-urgent")))));
+        }
+
+        sb.append("<form method='GET' action='/tickets' style='display:flex;gap:.5rem'>");
+        sb.append("<input name='q' placeholder='")
+          .append(escHtml(wl(plugin, "tickets-search-ph")))
+          .append("' value='").append(escHtml(filterSearch)).append("'style='width:180px'>");
+        sb.append("<input name='status' type='hidden' value='").append(escHtml(filterStatus)).append("'>");
+        sb.append("<input name='category' type='hidden' value='").append(escHtml(filterCat)).append("'>");
+        sb.append("<input name='priority' type='hidden' value='").append(escHtml(filterPrio)).append("'>");
+        sb.append("<button type='submit' class='btn btn-secondary btn-sm'>🔍</button></form>");
+        sb.append("</div>");
+
+        // ── Tabelle ──
+        sb.append("<div class='card'><table><thead><tr>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-id"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-player"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-message"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-cat"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-prio"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-status"))).append("</th>")
+          .append("<th>").append(escHtml(wl(plugin, "tickets-col-created"))).append("</th>")
+          .append("<th></th>")
+          .append("</tr></thead><tbody>");
+
+        for (Ticket t : tickets) {
+            String msg = t.getMessage() != null && t.getMessage().length() > 60
+                    ? t.getMessage().substring(0, 60) + "…" : t.getMessage();
+            String created = t.getCreatedAt() != null ? SDF.format(t.getCreatedAt()) : "—";
+            String catName = getCategoryName(t);
+
+            sb.append("<tr>")
+              .append("<td><strong>#").append(t.getId()).append("</strong></td>")
+              .append("<td>").append(escHtml(t.getCreatorName())).append("</td>")
+              .append("<td>").append(escHtml(msg)).append("</td>")
+              .append("<td>").append(escHtml(catName)).append("</td>")
+              .append("<td>").append(priorityBadge(t)).append("</td>")
+              .append("<td>").append(statusBadge(t)).append("</td>")
+              .append("<td style='white-space:nowrap'>").append(created).append("</td>")
+              .append("<td><a href='/ticket/").append(t.getId())
+              .append("' class='btn btn-sm btn-secondary'>")
+              .append(escHtml(wl(plugin, "btn-details")))
+              .append("</a></td>")
+              .append("</tr>");
+        }
+
+        if (tickets.isEmpty()) {
+            sb.append("<tr><td colspan='8' style='text-align:center;color:var(--muted);padding:2rem'>")
+              .append(escHtml(wl(plugin, "tickets-empty")))
+              .append("</td></tr>");
+        }
+
+        sb.append("</tbody></table></div>");
+
+        // ── Paginierung ──
+        if (totalPages > 1) {
+            sb.append("<div class='pagination'>");
+            for (int i = 1; i <= totalPages; i++) {
+                String active = i == page ? " active" : "";
+                sb.append("<a class='page-btn").append(active).append("' href='/tickets?page=").append(i)
+                  .append("&status=").append(filterStatus)
+                  .append("&category=").append(filterCat)
+                  .append("&priority=").append(filterPrio)
+                  .append("&q=").append(escHtml(filterSearch))
+                  .append("'>").append(i).append("</a>");
+            }
+            sb.append("</div>");
+        }
+
+        return sb.toString();
+    }
+
+    // ─────────────────────────── Ticket-Detail ─────────────────────────────
+
+    private void handleDetail(HttpExchange ex, WebSession session, int ticketId) throws IOException {
+        Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
+        if (ticket == null) {
+            sendHtml(ex, 404, errorPage(
+                    wl(plugin, "detail-not-found"),
+                    wl(plugin, "detail-not-found") + " #" + ticketId,
+                    plugin));
+            return;
+        }
+
+        List<TicketComment> comments = plugin.getDatabaseManager().getComments(ticketId);
+        String content = buildDetail(ticket, comments, session);
+        sendHtml(ex, 200, layout("Ticket #" + ticketId, content, session, plugin));
+    }
+
+    private String buildDetail(Ticket t, List<TicketComment> comments, WebSession session) {
+        StringBuilder sb = new StringBuilder();
+        String created = t.getCreatedAt() != null ? SDF.format(t.getCreatedAt()) : "—";
+        String catName = getCategoryName(t);
+
+        // ── Header ──
+        sb.append("<div style='margin-bottom:1.5rem'>");
+        sb.append("<a href='/tickets' class='btn btn-sm btn-secondary' style='margin-bottom:1rem'>")
+          .append(escHtml(wl(plugin, "detail-back"))).append("</a>");
+        sb.append("</div>");
+        sb.append("<div class='ticket-header'>");
+        sb.append("<div class='ticket-id'>#").append(t.getId()).append("</div>");
+        sb.append("<div class='ticket-meta'>");
+        sb.append(statusBadge(t)).append(" ").append(priorityBadge(t));
+        sb.append("<span class='badge' style='background:var(--surface2);color:var(--muted)'>")
+          .append(escHtml(catName)).append("</span>");
+        if (plugin.isBungeeCordEnabled()) {
+            sb.append("<span class='badge' style='background:var(--surface2);color:var(--muted)'>🌐 ")
+              .append(escHtml(t.getServerName())).append("</span>");
+        }
+        sb.append("</div></div>");
+
+        // ── Info-Grid ──
+        sb.append("<div class='info-grid'>");
+        infoRow(sb, wl(plugin, "detail-info-creator"),   t.getCreatorName());
+        infoRow(sb, wl(plugin, "detail-info-created"),   created);
+        infoRow(sb, wl(plugin, "detail-info-claimer"),   t.getClaimerName() != null ? t.getClaimerName() : "—");
+        infoRow(sb, wl(plugin, "detail-info-forwarded"), t.getForwardedToName() != null ? t.getForwardedToName() : "—");
+        if (t.getWorldName() != null) {
+            infoRow(sb, wl(plugin, "detail-info-position"), String.format("%s %.0f / %.0f / %.0f",
+                    t.getWorldName(), t.getX(), t.getY(), t.getZ()));
+        }
+        if (t.getPlayerRating() != null) {
+            String ratingText = "THUMBS_UP".equals(t.getPlayerRating())
+                    ? wl(plugin, "detail-rating-pos")
+                    : wl(plugin, "detail-rating-neg");
+            infoRow(sb, wl(plugin, "detail-info-rating"), ratingText);
+        }
+        sb.append("</div>");
+
+        // ── Nachricht ──
+        sb.append("<div class='card-title'>").append(escHtml(wl(plugin, "detail-section-msg"))).append("</div>");
+        sb.append("<div class='ticket-message'>").append(escHtml(t.getMessage())).append("</div>");
+
+        if (t.getCloseComment() != null && !t.getCloseComment().isEmpty()) {
+            sb.append("<div class='card-title'>").append(escHtml(wl(plugin, "detail-section-closecomment"))).append("</div>");
+            sb.append("<div class='ticket-message'>").append(escHtml(t.getCloseComment())).append("</div>");
+        }
+
+        // ── Aktionen (nur bei aktiven Tickets) ──
+        if (t.getStatus() != TicketStatus.CLOSED) {
+            sb.append("<div class='card'><div class='card-title'>")
+              .append(escHtml(wl(plugin, "detail-section-actions")))
+              .append("</div><div style='display:flex;flex-wrap:wrap;gap:.75rem'>");
+
+            // Claim
+            if (t.getStatus() == TicketStatus.OPEN) {
+                sb.append("<button class='btn btn-success' onclick='claimTicket(").append(t.getId()).append(")'>")
+                  .append(escHtml(wl(plugin, "detail-btn-claim"))).append("</button>");
+            }
+
+            // Priorität
+            if (plugin.getConfig().getBoolean("priorities-enabled", true)) {
+                sb.append("<select id='prio-select-").append(t.getId())
+                  .append("' class='btn btn-secondary' style='width:auto' onchange='setPriority(")
+                  .append(t.getId()).append(", this.value)'>");
+                for (TicketPriority p : TicketPriority.values()) {
+                    String sel = p == t.getPriority() ? " selected" : "";
+                    sb.append("<option value='").append(p.name()).append("'").append(sel).append(">")
+                      .append(escHtml(p.getDisplayName())).append("</option>");
+                }
+                sb.append("</select>");
+            }
+
+            // Weiterleiten (nur Admin)
+            if (session.isAdmin()) {
+                sb.append("<input id='forward-target-").append(t.getId())
+                  .append("' class='btn btn-secondary' style='width:180px' placeholder='")
+                  .append(escHtml(wl(plugin, "detail-ph-forward"))).append("'>");
+                sb.append("<button class='btn btn-warning' onclick='forwardTicket(").append(t.getId()).append(")'>")
+                  .append(escHtml(wl(plugin, "detail-btn-forward"))).append("</button>");
+            }
+
+            // Schließen
+            sb.append("<div style='display:flex;gap:.5rem;align-items:center'>");
+            sb.append("<input id='close-comment-").append(t.getId())
+              .append("' placeholder='").append(escHtml(wl(plugin, "detail-ph-comment")))
+              .append("' style='width:220px'>");
+            sb.append("<button class='btn btn-danger' onclick='closeTicket(").append(t.getId()).append(")'>")
+              .append(escHtml(wl(plugin, "detail-btn-close"))).append("</button>");
+            sb.append("</div>");
+
+            sb.append("</div></div>");
+        }
+
+        // ── Kommentare ──
+        sb.append("<div class='card'><div class='card-title'>")
+          .append(escHtml(wl(plugin, "detail-section-comments")))
+          .append(" (").append(comments.size()).append(")</div>");
+        sb.append("<div class='comments'>");
+        for (TicketComment c : comments) {
+            String cTime = c.getCreatedAt() != null ? SDF.format(c.getCreatedAt()) : "";
+            sb.append("<div class='comment'>");
+            sb.append("<span class='comment-author'>").append(escHtml(c.getAuthorName())).append("</span>");
+            sb.append("<span class='comment-time'>").append(cTime).append("</span>");
+            sb.append("<div class='comment-text'>").append(escHtml(c.getMessage())).append("</div>");
+            sb.append("</div>");
+        }
+        if (comments.isEmpty()) {
+            sb.append("<div style='color:var(--muted);font-size:.875rem'>")
+              .append(escHtml(wl(plugin, "detail-no-comments"))).append("</div>");
+        }
+        sb.append("</div>");
+
+        // Neuer Kommentar
+        if (t.getStatus() != TicketStatus.CLOSED) {
+            sb.append("<div style='display:flex;gap:.75rem;margin-top:1rem'>");
+            sb.append("<textarea id='comment-input-").append(t.getId())
+              .append("' placeholder='").append(escHtml(wl(plugin, "detail-ph-newcomment")))
+              .append("' style='flex:1;min-height:60px'></textarea>");
+            sb.append("<button class='btn btn-primary' onclick='addComment(").append(t.getId()).append(")'>")
+              .append(escHtml(wl(plugin, "detail-btn-send"))).append("</button>");
+            sb.append("</div>");
+        }
+        sb.append("</div>");
+
+        return sb.toString();
+    }
+
+    // ─────────────────────────── Hilfsmethoden ─────────────────────────────
+
+    private String statusBadge(Ticket t) {
+        String s = t.getStatus().name().toLowerCase();
+        return "<span class='badge badge-" + s + "'>" + escHtml(t.getStatus().getDisplayName()) + "</span>";
+    }
+
+    private String priorityBadge(Ticket t) {
+        String p = t.getPriority().name().toLowerCase();
+        return "<span class='badge badge-" + p + "'>" + escHtml(t.getPriority().getDisplayName()) + "</span>";
+    }
+
+    private String getCategoryName(Ticket t) {
+        var cat = plugin.getCategoryManager().fromKey(t.getCategoryKey());
+        return cat != null ? cat.getName() : t.getCategoryKey();
+    }
+
+    private void infoRow(StringBuilder sb, String label, String value) {
+        sb.append("<div class='info-row'><span class='info-label'>").append(escHtml(label)).append("</span>")
+          .append("<span>").append(escHtml(value != null ? value : "—")).append("</span></div>");
+    }
+
+    private String selectFilter(String name, String current, List<Map.Entry<String,String>> options) {
+        StringBuilder sb = new StringBuilder("<select name='").append(name)
+                .append("' class='btn btn-secondary btn-sm' onchange='this.form.submit()'>");
+        for (var opt : options) {
+            String sel = opt.getKey().equals(current) ? " selected" : "";
+            sb.append("<option value='").append(escHtml(opt.getKey())).append("'").append(sel).append(">")
+              .append(escHtml(opt.getValue())).append("</option>");
+        }
+        return sb.append("</select>").toString();
+    }
+
+    private static Map.Entry<String,String> entry(String k, String v) {
+        return Map.entry(k, v);
+    }
+
+    private static int parseInt(String s, int fallback) {
+        try { return Integer.parseInt(s); } catch (NumberFormatException e) { return fallback; }
+    }
+}

src/main/resources/config.yml

@@ -14,7 +14,7 @@
 
 # --- GRUNDLEGEND ---
 # Version der Konfigurationsdatei. Nicht ändern!
-version: "2.2"
+version: "2.4"
 
 # ----------------------------------------------------
 # SPRACHE / LANGUAGE
@@ -100,36 +100,20 @@ cache-ttl-seconds: 60           # Wie lange Tickets im In-Memory-Cache gehalten
 # ----------------------------------------------------
 
 # Kategorie-System (true = aktiviert)
-# Spieler können beim Erstellen eine Kategorie wählen: /ticket create [kategorie] [priorität] <text>
 categories-enabled: true
 
 # Prioritäten-System (true = aktiviert)
-# Spieler können beim Erstellen eine Priorität wählen: /ticket create [kategorie] [priorität] <text>
-# Admins/Supporter können die Priorität nachträglich ändern: /ticket setpriority <id> <low|normal|high|urgent>
 priorities-enabled: true
 
 # Dürfen normale Spieler beim Erstellen eine Priorität setzen?
-# false = Nur Admins/Supporter können Prioritäten setzen (ticket.support, ticket.admin)
-# true = Spieler können beim /ticket create dabei Prioritäten angeben
 allow-players-to-set-priority: false
 
 # Bewertungs-System (true = aktiviert)
-# Spieler können nach dem Schließen den Support bewerten: /ticket rate <id> good|bad
-# Ergebnisse sind in /ticket stats sichtbar
 rating-enabled: true
 
 # ----------------------------------------------------
 # KATEGORIEN (nur aktiv wenn categories-enabled: true)
 # ----------------------------------------------------
-# Jede Kategorie hat:
-#   name:     Anzeigename im Chat und in der GUI
-#   color:    Farbcode mit & (Minecraft Farbcodes)
-#   material: Minecraft-Material für das GUI-Item (Großbuchstaben, z.B. PAPER, REDSTONE, BOOK)
-#   aliases:  Alternative Eingaben beim /ticket create Befehl (Kleinbuchstaben!)
-#
-# Das erste eingetragene Item ist die Standard-Kategorie für Tickets ohne Angabe.
-# Du kannst beliebig viele Kategorien hinzufügen oder entfernen.
-# ----------------------------------------------------
 categories:
   general:
     name: "Allgemein"
@@ -240,13 +224,24 @@ gui-settings:
     # Beispiel: content-slots: [1, 3, 5, 7, 10, 12, 14, 16] -> Nur ungerade Slots
     content-slots: []
     
-    # Kopfeinstellungen
+    # Kopfeinstellungen für FAQ-EINTRÄGE
     head-item:
       # Material des FAQ-Items (z.B. PLAYER_HEAD, BOOK, PAPER)
       material: PLAYER_HEAD
       # Optional: Texture-URL für den Kopf (wenn Material PLAYER_HEAD)
       texture: "http://textures.minecraft.net/texture/da2fde34d34c8588e58bfd790ce18025f7843399dee2ab4cedc2c0b463fd1e"
 
+    # Kopfeinstellungen für FAQ-KATEGORIEN (Kategorie-Auswahl-Screen)
+    # Alle Kategorien nutzen denselben Kopf – nur relevant wenn in faqs.yml
+    # Kategorien definiert sind.
+    category-head-item:
+      # Material des Kategorie-Items (z.B. PLAYER_HEAD, BOOK, CHEST)
+      # Bei PLAYER_HEAD wird die texture-URL verwendet.
+      material: PLAYER_HEAD
+      # Texture-URL für den Kategorie-Kopf.
+      # Leer lassen ("") = Standard-Spielerkopf ohne Custom-Skin.
+      texture: "http://textures.minecraft.net/texture/2867f1d66d76bb2952e7a82f0dcf8eac5ae0e035a646db07a72b2d668df7cff2"
+
     # Navigations-Slots (Prev, Next, Add, Page)
     nav:
       prev: 45
@@ -292,3 +287,52 @@ gui-settings:
     nav-back: ARROW
     nav-filter: HOPPER
     nav-add: LIME_WOOL
+
+# ============================================================
+#   WEB-PANEL
+# ============================================================
+# Ermöglicht die Verwaltung von Tickets über den Browser.
+# Zugriff: http://<server-ip>:<port>
+#
+# FIREWALL: Port muss freigegeben sein!
+#
+# SICHERHEIT:
+#   - Passwörter werden beim ersten Start automatisch als
+#     SHA-256-Hash gespeichert (Klartext wird danach entfernt).
+#   - Sessions laufen nach session-timeout-minutes Inaktivität ab.
+#   - bind-address auf "127.0.0.1" setzen wenn nur lokaler
+#     Zugriff gewünscht ist (z.B. hinter Nginx/Apache).
+# ============================================================
+web-panel:
+  enabled: false
+  port: 8085
+
+  # Bind-Adresse:
+  #   "0.0.0.0"   = alle Interfaces (direkt erreichbar)
+  #   "127.0.0.1" = nur lokal (Reverse-Proxy empfohlen)
+  bind-address: "0.0.0.0"
+
+  # Session-Timeout in Minuten (nach Inaktivität)
+  session-timeout-minutes: 60
+
+  logo-file: "logo.png"       # Datei in plugins/TicketSystem/ ablegen
+  brand-name: "TicketSystem"  # optional: eigener Name links
+  tagline: "Verwalte Support-Tickets..."  # optional: eigener Untertitel
+
+  # ── Benutzer ──────────────────────────────────────────────
+  # Rollen:
+  #   admin     → Voller Zugriff: Tickets, FAQ, Weiterleiten
+  #   supporter → Tickets anzeigen, claimen, schließen, kommentieren
+  #
+  # Passwort setzen:
+  #   Trage "password: deinPasswort" ein.
+  #   Beim nächsten Serverstart wird es automatisch gehasht
+  #   und durch "password-hash: ..." ersetzt.
+  # ──────────────────────────────────────────────────────────
+  users:
+    admin:
+      password: "aendere_mich"
+      role: "admin"
+    supporter:
+      password: "aendere_mich"
+      role: "supporter"

src/main/resources/lang_de.yml

@@ -237,6 +237,7 @@ faq:
   created:           "&aFAQ &e#{id} &awurde erfolgreich erstellt!"
   created-question:  "&7Frage: &e{question}"
   created-answer:    "&7Antwort: &f{answer}"
+  created-category-info: "&7Kategorie: {category}"
   updated:           "&aFAQ &e#{id} &awurde erfolgreich aktualisiert!"
   deleted:           "&aFAQ &e#{id} &awurde gelöscht."
   not-found:         "&cFAQ &e#{id} &cwurde nicht gefunden."
@@ -250,6 +251,21 @@ faq:
   hint-open:         "&7Benutze &e{cmd_faq} &7zum Öffnen der GUI."
   admin-commands:    "&7Admin-Befehle: &e{cmd_faq} add | edit | delete | reload | list"
 
+# ============================================================
+# FAQ-KATEGORIEN BEFEHL (/ticket kategorie)
+# ============================================================
+faqcat:
+  usage:          "&cBenutzung: /ticket kategorie <add|delete|list>"
+  usage-add:      "&cBenutzung: /ticket kategorie add <n> [&Farbe] [Beschreibung]"
+  usage-delete:   "&cBenutzung: /ticket kategorie delete <Schlüssel>"
+  created:        "&aFAQ-Kategorie &e{name} &aerstellt! &7(Schlüssel: &e{key}&7)"
+  deleted:        "&aFAQ-Kategorie &e{key} &awurde gelöscht. &7FAQs sind nun unkategorisiert."
+  not-found:      "&cFAQ-Kategorie &e{key} &cwurde nicht gefunden."
+  already-exists: "&cEine FAQ-Kategorie mit dem Schlüssel &e{name} &cexistiert bereits."
+  list-header:    "&6FAQ-Kategorien &7({count} Einträge)"
+  list-empty:     "&7Noch keine FAQ-Kategorien vorhanden."
+  list-entry:     "&e{key} &8→ &r{name} &8| &7{count} FAQ(s) &8| &7{desc}"
+
 # ============================================================
 # HILFE-MENÜ (/ticket ohne Argumente)
 # ============================================================
@@ -407,7 +423,7 @@ gui:
     nav-filter-click:   "§8Klicken zum Wechseln"
     nav-filter-all:     "§7Alle (kein Filter)"
 
-  # ── FAQ GUI Texte (Neu) ─────────────────────────────────
+  # ── FAQ GUI Texte ───────────────────────────────────────
   faq:
     title:       "&#FFD700&lHäufige Fragen (FAQ)"
     admin-title: "§8§lFAQ verwalten"
@@ -447,9 +463,61 @@ gui:
 
     lore-id:        "§7FAQ #{id}"
     lore-separator: "§8§m                                    "
+    lore-category:  "§7Kategorie: {category}"
     question-set:   "§7Frage gesetzt: §e{question}"
     internal-error: "§cInterner Fehler beim Bearbeiten des FAQs."
 
+    # ── Kategorie-Auswahl-Screen ────────────────────────
+    cat-title:       "&#FFD700&lFAQ – Kategorie wählen"
+    cat-admin-title: "§8§lFAQ – Kategorie verwalten"
+
+    cat-lore-separator: "§8§m                                    "
+    cat-lore-count:     "§7Einträge: §e{count}"
+    cat-lore-click:     "§e» Klicken zum Öffnen"
+    cat-lore-admin-hint: "§8(Admin: Neue FAQ in diese Kategorie)"
+    cat-lore-shift-hint: "§8Shift+Klick zum Verwalten"
+
+    cat-back-button: "§7§l◄ Kategorien"
+    cat-back-lore:   "§7Zurück zur Kategorieauswahl."
+
+    cat-add-button: "§a§l+ Neue Kategorie"
+    cat-add-lore-1: "§7Erstellt eine neue FAQ-Kategorie."
+    cat-add-lore-2: "§7Nutze: /ticket kategorie add <n>"
+
+    # ── Kategorie-Aktions-GUI ────────────────────────────
+    cat-action-title:  "§8§lKategorie verwalten"
+    cat-edit-button:   "§a§lKategorie bearbeiten"
+    cat-edit-lore-1:   "§7Ändert Name, Farbe und"
+    cat-edit-lore-2:   "§7Beschreibung dieser Kategorie."
+    cat-delete-button: "§c§lKategorie löschen"
+    cat-delete-lore-1: "§7Löscht diese Kategorie."
+    cat-delete-lore-2: "§7FAQs werden auf 'Ohne Kategorie' gesetzt."
+
+    # ── Chat-Flow Kategorie ──────────────────────────────
+    cat-chat-add-title:     "§6§lNeue Kategorie erstellen"
+    cat-chat-edit-title:    "§6§lKategorie bearbeiten: {name}"
+    cat-chat-current-name:  "§7Aktueller Name: §e{name}"
+    cat-chat-current-color: "§7Aktuelle Farbe: {color}"
+    cat-chat-current-desc:  "§7Aktuelle Beschreibung: §f{desc}"
+    cat-chat-name-prompt:   "§7Gib den §eNamen §7ein (oder §ccancel§7):"
+    cat-chat-name-set:      "§7Name gesetzt: §e{name}"
+    cat-chat-color-prompt:  "§7Gib den §eFarbcode §7ein, z.B. §a&a§7 oder §c&c §7(oder §ccancel§7):"
+    cat-chat-color-set:     "§7Farbe gesetzt: {colored}"
+    cat-chat-desc-prompt:   "§7Gib die §eBeschreibung §7ein (§8- §7für keine, oder §ccancel§7):"
+
+    cat-created:       "§aKategorie §e{name} §awurde erstellt!"
+    cat-updated:       "§aKategorie §e{name} §awurde aktualisiert!"
+    cat-deleted:       "§aKategorie §e{name} §awurde gelöscht."
+    cat-already-exists: "§cEine Kategorie mit dem Schlüssel '§e{name}§c' existiert bereits."
+    cat-not-found:     "§cKategorie '§e{name}§c' wurde nicht gefunden."
+
+    # ── Dynamische Titel mit Kategorie ───────────────────
+    title-cat:            "&#FFD700&lFAQ – {category}"
+    admin-title-cat:      "§8§lFAQ – {category}"
+    title-cat-prefix:     "&#FFD700&lFAQ"
+    admin-title-cat-prefix: "§8§lFAQ"
+    chat-category-hint:   "§7Kategorie: {category}"
+
 # ============================================================
 # JOIN-LISTENER
 # ============================================================
@@ -468,3 +536,118 @@ update:
   available-bar:     "===================================================="
   available-line1:   "&6[TicketSystem] &eNEUES UPDATE VERFÜGBAR: v{version}"
   available-line2:   "&6[TicketSystem] &eDownload: https://www.spigotmc.org/resources/132757"
+# ============================================================
+# WEB-PANEL TEXTE (Benutzeroberfläche im Browser)
+# ============================================================
+web:
+  # ── Navigation ────────────────────────────────────────────
+  nav-dashboard:         "Dashboard"
+  nav-tickets:           "Tickets"
+  nav-faq:               "FAQ"
+  nav-logout:            "Abmelden"
+  role-admin:            "Admin"
+  role-supporter:        "Supporter"
+  btn-back:              "Zurück"
+  btn-details:           "Details"
+
+  # ── Fehlerseiten ──────────────────────────────────────────
+  error-403-title:       "403 – Kein Zugriff"
+  error-403-message:     "Diese Seite ist nur für Administratoren zugänglich."
+
+  # ── Login-Seite ───────────────────────────────────────────
+  login-title:           "Login – TicketSystem Panel"
+  login-heading:         "Willkommen zurück"
+  login-sub:             "Melde dich mit deinem Account an, um fortzufahren."
+  login-error:           "Benutzername oder Passwort falsch."
+  login-label-user:      "Benutzername"
+  login-label-pass:      "Passwort"
+  login-btn:             "Anmelden"
+  login-footer:          "TicketSystem Panel · Nur für Supporter & Admins"
+
+  # ── Dashboard ─────────────────────────────────────────────
+  dash-title:            "Dashboard"
+  dash-stat-total:       "Tickets gesamt"
+  dash-stat-open:        "Offen / Aktiv"
+  dash-stat-closed:      "Geschlossen"
+  dash-stat-thumbsup:    "👍 Bewertungen"
+  dash-stat-thumbsdown:  "👎 Bewertungen"
+  dash-stat-rating:      "Zufriedenheit"
+  dash-section-recent:   "Aktuelle Tickets"
+  dash-section-top:      "Top Ticket-Ersteller"
+  dash-section-server:   "Tickets pro Server"
+  dash-empty:            "Keine offenen Tickets 🎉"
+  dash-col-id:           "#"
+  dash-col-player:       "Spieler"
+  dash-col-category:     "Kategorie"
+  dash-col-priority:     "Priorität"
+  dash-col-status:       "Status"
+  dash-col-created:      "Erstellt"
+  dash-col-server:       "Server"
+  dash-col-count:        "Tickets"
+
+  # ── Ticket-Liste ──────────────────────────────────────────
+  tickets-title:         "Tickets"
+  tickets-total:         "gesamt"
+  tickets-empty:         "Keine Tickets gefunden"
+  tickets-search-ph:     "Suche…"
+  tickets-col-id:        "#"
+  tickets-col-player:    "Spieler"
+  tickets-col-message:   "Nachricht"
+  tickets-col-cat:       "Kategorie"
+  tickets-col-prio:      "Priorität"
+  tickets-col-status:    "Status"
+  tickets-col-created:   "Erstellt"
+  filter-all-status:     "Alle Status"
+  filter-open:           "Offen"
+  filter-claimed:        "Angenommen"
+  filter-forwarded:      "Weitergeleitet"
+  filter-closed:         "Geschlossen"
+  filter-all-cat:        "Alle Kategorien"
+  filter-all-prio:       "Alle Prioritäten"
+  filter-low:            "Niedrig"
+  filter-normal:         "Normal"
+  filter-high:           "Hoch"
+  filter-urgent:         "Dringend"
+
+  # ── Ticket-Detail ─────────────────────────────────────────
+  detail-not-found:      "Ticket nicht gefunden"
+  detail-back:           "← Zurück"
+  detail-info-creator:   "Ersteller"
+  detail-info-created:   "Erstellt"
+  detail-info-claimer:   "Bearbeiter"
+  detail-info-forwarded: "Weitergeleitet an"
+  detail-info-position:  "Position"
+  detail-info-rating:    "Bewertung"
+  detail-rating-pos:     "👍 Positiv"
+  detail-rating-neg:     "👎 Negativ"
+  detail-section-msg:    "Nachricht"
+  detail-section-closecomment: "Schließ-Kommentar"
+  detail-section-actions: "Aktionen"
+  detail-section-comments: "Kommentare"
+  detail-btn-claim:      "✅ Claimen"
+  detail-btn-forward:    "🔀 Weiterleiten"
+  detail-btn-close:      "🔒 Schließen"
+  detail-ph-forward:     "Spielername…"
+  detail-ph-comment:     "Kommentar (optional)"
+  detail-ph-newcomment:  "Kommentar schreiben…"
+  detail-btn-send:       "Senden"
+  detail-no-comments:    "Noch keine Kommentare."
+
+  # ── FAQ-Verwaltung ────────────────────────────────────────
+  faq-title:             "FAQ-Verwaltung"
+  faq-entries-suffix:    "Einträge"
+  faq-section-cats:      "Kategorien"
+  faq-no-category:       "Ohne Kategorie"
+  faq-btn-add:           "+ FAQ hinzufügen"
+  faq-empty:             "Noch keine FAQ-Einträge."
+  faq-no-cat-opt:        "Keine Kategorie"
+  faq-modal-add-title:   "FAQ hinzufügen"
+  faq-modal-edit-title:  "FAQ bearbeiten"
+  faq-label-question:    "Frage"
+  faq-label-answer:      "Antwort"
+  faq-label-category:    "Kategorie"
+  faq-ph-question:       "Frage…"
+  faq-ph-answer:         "Antwort…"
+  faq-btn-cancel:        "Abbrechen"
+  faq-btn-save:          "Speichern"
+  faq-btn-add-confirm:   "Hinzufügen"

src/main/resources/lang_en.yml

@@ -7,12 +7,11 @@
 # Placeholders are written in curly braces: {id}, {player}, ...
 #
 # Switch language in config.yml:  language: en
-# Switch command language in config.yml:  command-language: de | en | both
 #
-# {cmd_X} is automatically replaced based on command-language, e.g.:
+# {cmd_X} is automatically replaced based on language, e.g.:
-#   command-language: de   → /ticket erstellen
+#   language: de   → /ticket erstellen
-#   command-language: en   → /ticket create
+#   language: en   → /ticket create
-#   command-language: both → /ticket create (erstellen)
+#   language: both → /ticket create (erstellen)
 # ============================================================
 
 prefix: "&#5555FF[&fTicket&#5555FF] &r"
@@ -183,10 +182,10 @@ stats:
   ratings-header:     "&6Support Ratings &7(total, historical)"
   ratings-summary:    "&a👍 Positive: &f{up}  &c👎 Negative: &f{down}"
   ratings-percent:    "&7Satisfaction: &e{percent}%"
-  staff-header:       "&6Ratings by support staff:"
+  staff-header:       "&6Ratings by Support Staff:"
   staff-table-header: "&7  Name              👍    👎    Tickets  Satisfied"
   staff-entry:        "&e  {name} &a{up} &c{down} &7{total} &e{percent}"
-  servers-header:     "&6Tickets by server:"
+  servers-header:     "&6Tickets by Server:"
   server-entry:       "&b  {server}: &a{count}"
   top-header:         "&6Top-5 Ticket Creators &7(historical, persistent)"
   top-empty:          "&7No data available yet."
@@ -202,7 +201,7 @@ top:
   header: "&6&lTop-5 Ticket Creators"
   empty:  "&7No data available yet."
   entry:  "{medal} &f{name}  &e{count} &7{label}"
-  footer: "&7(Counts are kept even after tickets are deleted)"
+  footer: "&7(Counters persist even after tickets are deleted)"
 
 # ============================================================
 # RELOAD
@@ -238,28 +237,44 @@ faq:
   created:           "&aFAQ &e#{id} &ahas been created successfully!"
   created-question:  "&7Question: &e{question}"
   created-answer:    "&7Answer: &f{answer}"
+  created-category-info: "&7Category: {category}"
   updated:           "&aFAQ &e#{id} &ahas been updated successfully!"
   deleted:           "&aFAQ &e#{id} &ahas been deleted."
   not-found:         "&cFAQ &e#{id} &cwas not found."
   reloaded:          "&aFAQs reloaded. ({count} entries)"
-  list-header:       "&6Frequently Asked Questions &7— {count} entries"
+  list-header:       "&6Frequently Asked Questions (FAQ) &7— {count} entries"
   list-empty:        "&7No FAQs available yet."
   list-entry:        "&e#{id} &f{question}"
   list-answer:       "  &7→ &f{answer}"
   list-admin-hint:   "&7Commands: &e{cmd_faq} add &8| &e{cmd_faq} edit <ID> &8| &e{cmd_faq} delete <ID>"
-  unknown-sub:       "&cUnknown FAQ command."
+  unknown-sub:       "&cUnknown FAQ subcommand."
   hint-open:         "&7Use &e{cmd_faq} &7to open the GUI."
   admin-commands:    "&7Admin commands: &e{cmd_faq} add | edit | delete | reload | list"
 
+# ============================================================
+# FAQ CATEGORY COMMAND (/ticket category)
+# ============================================================
+faqcat:
+  usage:          "&cUsage: /ticket category <add|delete|list>"
+  usage-add:      "&cUsage: /ticket category add <n> [&Color] [Description]"
+  usage-delete:   "&cUsage: /ticket category delete <key>"
+  created:        "&aFAQ category &e{name} &acreated! &7(Key: &e{key}&7)"
+  deleted:        "&aFAQ category &e{key} &ahas been deleted. &7FAQs are now uncategorized."
+  not-found:      "&cFAQ category &e{key} &cwas not found."
+  already-exists: "&cA FAQ category with key &e{name} &calready exists."
+  list-header:    "&6FAQ Categories &7({count} entries)"
+  list-empty:     "&7No FAQ categories yet."
+  list-entry:     "&e{key} &8→ &r{name} &8| &7{count} FAQ(s) &8| &7{desc}"
+
 # ============================================================
 # HELP MENU (/ticket without arguments)
 # ============================================================
 help:
-  header:        "&#00FF00&lTicketSystem &7– Commands"
+  header:        "&#00FFFF&lTicketSystem &7– Commands"
   create:        "&e{cmd_create} [category] <text> &7– Create a new ticket"
   list:          "&e{cmd_list} &7– View your tickets (GUI)"
   comment:       "&e{cmd_comment} <ID> <text> &7– Add a message to a ticket"
-  rate:          "&e{cmd_rate} <ID> <good|bad> &7– Rate the support"
+  rate:          "&e{cmd_rate} <ID> <good|bad> &7– Rate support"
   claim:         "&e{cmd_claim} <ID> &7– Claim a ticket"
   close:         "&e{cmd_close} <ID> [comment] &7– Close a ticket"
   forward:       "&e{cmd_forward} <ID> <player> &7– Forward a ticket"
@@ -272,18 +287,18 @@ help:
 # GUI TEXTS (TicketGUI)
 # ============================================================
 gui:
-  # ── Chat messages ────────────────────────────────────────
+  # ── Chat Messages ───────────────────────────────────────
-  no-archive-permission: "&cYou don't have permission to open the archive."
+  no-archive-permission: "&cYou don't have permission to view the archive."
-  no-tickets:            "&aYou don't have any tickets right now."
+  no-tickets:            "&aYou currently have no tickets."
   filter-label:          "&7Filter: {filter}"
   ticket-removed:        "&aYour ticket &e#{id} &ahas been removed from your overview."
   ticket-remove-error:   "&cFailed to remove the ticket."
-  ticket-remove-claimed: "&cYou cannot delete this ticket because it is already being handled by a supporter."
+  ticket-remove-claimed: "&cYou cannot delete this ticket as it is already being processed by a supporter."
   teleport-success:      "&7You have been teleported to ticket &e#{id}&7."
   world-not-loaded:      "&cThe world of this ticket is not loaded!"
   teleport-disabled:     "&cCross-server teleport is disabled in the config.{hint}"
   teleport-unknown:      "&cTicket server unknown – teleport not possible."
-  bungee-connect:        "&7Connecting to server &b{server} &7for ticket &e#{id}&7..."
+  bungee-connect:        "&7Connecting you to server &b{server} &7for ticket &e#{id}&7..."
   bungee-connect-fail:   "&cServer switch failed. Please connect manually."
   no-delete-permission:  "&cYou don't have permission to permanently delete tickets."
   only-closed-deletable: "&cOnly closed tickets can be permanently deleted."
@@ -292,18 +307,18 @@ gui:
   already-closed:        "&cThis ticket is already closed."
   close-prompt-header:   "&6Close ticket #{id}"
   close-prompt-hint:     "&7Enter a comment (&e- &7for none)."
-  close-prompt-cancel:   "&7Type &ccancel &7to abort."
+  close-prompt-cancel:   "&7Cancel with &ccancel"
   close-cancelled:       "&cCancelled."
   close-comment-echo:    "&7Comment: &f{comment}"
   no-priority-permission: "&cYou don't have permission to change the priority."
   priority-closed:        "&cThe priority of closed tickets cannot be changed."
   priority-set:           "&aPriority set to {priority}&a."
   priority-error:         "&cFailed to change the priority."
-  comments-header:        "&6Comments on ticket #{id}"
+  comments-header:        "&6Comments for ticket #{id}"
   comments-empty:         "&7No comments yet."
   comments-entry:         "&e{author} &7({time})&8: &f{message}"
 
-  # ── Inventory titles ─────────────────────────────────────
+  # ── Inventory Titles ─────────────────────────────────────
   item:
     title-admin:    "§8§lTicket Overview"
     title-archive:  "§8§lTicket Archive"
@@ -408,7 +423,7 @@ gui:
     nav-filter-click:   "§8Click to cycle"
     nav-filter-all:     "§7All (no filter)"
 
-  # ── FAQ GUI Texts (New) ─────────────────────────────────
+  # ── FAQ GUI Texts ─────────────────────────────────────────
   faq:
     title:       "&#00FF00&lFrequently Asked Questions (FAQ)"
     admin-title: "§8§lManage FAQ"
@@ -448,9 +463,61 @@ gui:
 
     lore-id:        "§7FAQ #{id}"
     lore-separator: "§8§m                                    "
+    lore-category:  "§7Category: {category}"
     question-set:   "§7Question set: §e{question}"
     internal-error: "§cInternal error while editing the FAQ."
 
+    # ── Category selection screen ────────────────────────
+    cat-title:       "&#00FF00&lFAQ – Select Category"
+    cat-admin-title: "§8§lFAQ – Manage Category"
+
+    cat-lore-separator:  "§8§m                                    "
+    cat-lore-count:      "§7Entries: §e{count}"
+    cat-lore-click:      "§e» Click to open"
+    cat-lore-admin-hint: "§8(Admin: Add new FAQ to this category)"
+    cat-lore-shift-hint: "§8Shift+Click to manage"
+
+    cat-back-button: "§7§l◄ Categories"
+    cat-back-lore:   "§7Back to category selection."
+
+    cat-add-button: "§a§l+ New Category"
+    cat-add-lore-1: "§7Creates a new FAQ category."
+    cat-add-lore-2: "§7Use: /ticket category add <n>"
+
+    # ── Category action GUI ──────────────────────────────
+    cat-action-title:  "§8§lManage Category"
+    cat-edit-button:   "§a§lEdit Category"
+    cat-edit-lore-1:   "§7Change name, color and"
+    cat-edit-lore-2:   "§7description of this category."
+    cat-delete-button: "§c§lDelete Category"
+    cat-delete-lore-1: "§7Deletes this category."
+    cat-delete-lore-2: "§7FAQs will be set to 'No category'."
+
+    # ── Category chat flow ───────────────────────────────
+    cat-chat-add-title:     "§6§lCreate New Category"
+    cat-chat-edit-title:    "§6§lEdit Category: {name}"
+    cat-chat-current-name:  "§7Current name: §e{name}"
+    cat-chat-current-color: "§7Current color: {color}"
+    cat-chat-current-desc:  "§7Current description: §f{desc}"
+    cat-chat-name-prompt:   "§7Enter the §eName §7(or §ccancel§7):"
+    cat-chat-name-set:      "§7Name set: §e{name}"
+    cat-chat-color-prompt:  "§7Enter the §ecolor code§7, e.g. §a&a§7 or §c&c §7(or §ccancel§7):"
+    cat-chat-color-set:     "§7Color set: {colored}"
+    cat-chat-desc-prompt:   "§7Enter the §eDescription §7(§8- §7for none, or §ccancel§7):"
+
+    cat-created:        "§aCategory §e{name} §awas created!"
+    cat-updated:        "§aCategory §e{name} §awas updated!"
+    cat-deleted:        "§aCategory §e{name} §awas deleted."
+    cat-already-exists: "§cA category with key '§e{name}§c' already exists."
+    cat-not-found:      "§cCategory '§e{name}§c' was not found."
+
+    # ── Dynamic titles with category ─────────────────────
+    title-cat:              "&#00FF00&lFAQ – {category}"
+    admin-title-cat:        "§8§lFAQ – {category}"
+    title-cat-prefix:       "&#00FF00&lFAQ"
+    admin-title-cat-prefix: "§8§lFAQ"
+    chat-category-hint:     "§7Category: {category}"
+
 # ============================================================
 # JOIN LISTENER
 # ============================================================
@@ -469,3 +536,118 @@ update:
   available-bar:     "===================================================="
   available-line1:   "&6[TicketSystem] &eNEW UPDATE AVAILABLE: v{version}"
   available-line2:   "&6[TicketSystem] &eDownload: https://www.spigotmc.org/resources/132757"
+# ============================================================
+# WEB-PANEL TEXTS (browser user interface)
+# ============================================================
+web:
+  # ── Navigation ────────────────────────────────────────────
+  nav-dashboard:         "Dashboard"
+  nav-tickets:           "Tickets"
+  nav-faq:               "FAQ"
+  nav-logout:            "Sign Out"
+  role-admin:            "Admin"
+  role-supporter:        "Supporter"
+  btn-back:              "Back"
+  btn-details:           "Details"
+
+  # ── Error pages ───────────────────────────────────────────
+  error-403-title:       "403 – Access Denied"
+  error-403-message:     "This page is only accessible to administrators."
+
+  # ── Login page ────────────────────────────────────────────
+  login-title:           "Login – TicketSystem Panel"
+  login-heading:         "Welcome back"
+  login-sub:             "Sign in with your account to continue."
+  login-error:           "Username or password incorrect."
+  login-label-user:      "Username"
+  login-label-pass:      "Password"
+  login-btn:             "Sign In"
+  login-footer:          "TicketSystem Panel · For Supporters & Admins only"
+
+  # ── Dashboard ─────────────────────────────────────────────
+  dash-title:            "Dashboard"
+  dash-stat-total:       "Total Tickets"
+  dash-stat-open:        "Open / Active"
+  dash-stat-closed:      "Closed"
+  dash-stat-thumbsup:    "👍 Ratings"
+  dash-stat-thumbsdown:  "👎 Ratings"
+  dash-stat-rating:      "Satisfaction"
+  dash-section-recent:   "Recent Tickets"
+  dash-section-top:      "Top Ticket Creators"
+  dash-section-server:   "Tickets per Server"
+  dash-empty:            "No open tickets 🎉"
+  dash-col-id:           "#"
+  dash-col-player:       "Player"
+  dash-col-category:     "Category"
+  dash-col-priority:     "Priority"
+  dash-col-status:       "Status"
+  dash-col-created:      "Created"
+  dash-col-server:       "Server"
+  dash-col-count:        "Tickets"
+
+  # ── Ticket list ───────────────────────────────────────────
+  tickets-title:         "Tickets"
+  tickets-total:         "total"
+  tickets-empty:         "No tickets found"
+  tickets-search-ph:     "Search…"
+  tickets-col-id:        "#"
+  tickets-col-player:    "Player"
+  tickets-col-message:   "Message"
+  tickets-col-cat:       "Category"
+  tickets-col-prio:      "Priority"
+  tickets-col-status:    "Status"
+  tickets-col-created:   "Created"
+  filter-all-status:     "All Statuses"
+  filter-open:           "Open"
+  filter-claimed:        "Claimed"
+  filter-forwarded:      "Forwarded"
+  filter-closed:         "Closed"
+  filter-all-cat:        "All Categories"
+  filter-all-prio:       "All Priorities"
+  filter-low:            "Low"
+  filter-normal:         "Normal"
+  filter-high:           "High"
+  filter-urgent:         "Urgent"
+
+  # ── Ticket detail ─────────────────────────────────────────
+  detail-not-found:      "Ticket not found"
+  detail-back:           "← Back"
+  detail-info-creator:   "Creator"
+  detail-info-created:   "Created"
+  detail-info-claimer:   "Assigned to"
+  detail-info-forwarded: "Forwarded to"
+  detail-info-position:  "Position"
+  detail-info-rating:    "Rating"
+  detail-rating-pos:     "👍 Positive"
+  detail-rating-neg:     "👎 Negative"
+  detail-section-msg:    "Message"
+  detail-section-closecomment: "Close Comment"
+  detail-section-actions: "Actions"
+  detail-section-comments: "Comments"
+  detail-btn-claim:      "✅ Claim"
+  detail-btn-forward:    "🔀 Forward"
+  detail-btn-close:      "🔒 Close"
+  detail-ph-forward:     "Player name…"
+  detail-ph-comment:     "Comment (optional)"
+  detail-ph-newcomment:  "Write a comment…"
+  detail-btn-send:       "Send"
+  detail-no-comments:    "No comments yet."
+
+  # ── FAQ management ────────────────────────────────────────
+  faq-title:             "FAQ Management"
+  faq-entries-suffix:    "Entries"
+  faq-section-cats:      "Categories"
+  faq-no-category:       "Uncategorized"
+  faq-btn-add:           "+ Add FAQ"
+  faq-empty:             "No FAQ entries yet."
+  faq-no-cat-opt:        "No Category"
+  faq-modal-add-title:   "Add FAQ"
+  faq-modal-edit-title:  "Edit FAQ"
+  faq-label-question:    "Question"
+  faq-label-answer:      "Answer"
+  faq-label-category:    "Category"
+  faq-ph-question:       "Question…"
+  faq-ph-answer:         "Answer…"
+  faq-btn-cancel:        "Cancel"
+  faq-btn-save:          "Save"
+  faq-btn-add-confirm:   "Add"

src/main/resources/plugin.yml

@@ -1,5 +1,5 @@
 name: TicketSystem
-version: 1.0.9
+version: 1.1.2
 main: de.ticketsystem.TicketPlugin
 api-version: 1.20
 author: M_Viper