Upload pom.xml via GUI

README.md

@@ -16,9 +16,15 @@
 - **Bessere Fehlerausgaben** – Alle Fehler erscheinen im Log und für Admins im Chat, inkl. Validierungs- und Speicherfehler
 - **Debug-Modus & Versionsprüfung** – Für Entwickler und Admins, erkennt veraltete config.yml automatisch
 - **Komplett anpassbar** – Nachrichten, Farben, Limits, Speicherpfade, Archiv-Intervall, Cooldowns, Rechte
-- **Unit-Tests** – Getestete Speicher-Logik für maximale Zuverlässigkeit
+- **Dynamische GUI** – Die Ticket-GUI passt sich automatisch der Ticketanzahl an (bis zu 45 Tickets pro Seite), Item-Material richtet sich nach der konfigurierten Kategorie
-- **Dynamische GUI** – Die Ticket-GUI passt sich automatisch der Ticketanzahl an (bis zu 54 Tickets pro Seite)
 - **Seiten-System** – Bei sehr vielen Tickets wird automatisch geblättert
+- **Kategorie-System** – Frei konfigurierbare Kategorien (Name, Farbe, Material, Aliases) in der config.yml
+- **Prioritäten-System** – Vier Stufen (LOW / NORMAL / HIGH / URGENT), beim Erstellen wählbar und nachträglich via GUI oder Befehl änderbar
+- **Bewertungs-System** – Spieler können nach Ticket-Schließung den Support bewerten (`good` / `bad`), Ergebnisse in `/ticket stats`
+- **Kommentar-System** – Spieler und Support können Nachrichten direkt am Ticket hinterlassen
+- **Offline-Benachrichtigungen** – Verpasste Kommentar-, Schließ- und Status-Benachrichtigungen werden gespeichert und beim nächsten Login angezeigt
+- **Discord-Webhook** – Benachrichtigungen mit Embeds, konfigurierbarem Rollen-Ping und Kategorie/Priorität-Anzeige
+- **Blacklist** – Spieler vom Ticket-System ausschließen
 - **Performance** – Optimiert für große Server, alle Operationen laufen asynchron und ressourcenschonend
 - **Support & Erweiterbarkeit** – Sauberer Code, viele Hooks für eigene Erweiterungen
 
@@ -26,59 +32,38 @@
 
 ## Installation & Setup
 
-1. **config.yml** anpassen (Speicherorte, Nachrichten, Limits, Farben, MySQL-Daten etc.)
+1. **TicketSystem.jar** in den `plugins`-Ordner legen und Server starten
-2. **TicketSystem.jar** in den plugins-Ordner legen und Server starten
+2. **config.yml** anpassen (Speicherorte, Nachrichten, Limits, Farben, MySQL-Daten etc.)
 3. **/ticket**-Befehle nutzen (siehe unten)
 
 ---
 
-## Beispiel-Konfiguration
-
-```yaml
-config-version: 1
-debug: false
-storage:
-  type: "file" # "file" oder "mysql"
-  data-file: "data.yml"
-  archive-file: "archive.yml"
-  mysql:
-    host: "localhost"
-    port: 3306
-    database: "tickets"
-    user: "root"
-    password: "password"
-    useSSL: false
-auto-archive-interval-hours: 24
-messages:
-  prefix: "&7[&eTicket&7]"
-  ticket-created: "&aDein Ticket wurde erstellt!"
-  error: "&cEin Fehler ist aufgetreten!"
-```
-
----
-
 ## Befehle & Rechte
 
 ### Spieler-Befehle
 
 ```
-/ticket                       - Ticket erstellen, verwalten, Status abfragen
+/ticket                                   - Hilfe & Befehlsübersicht
-/ticket create <Nachricht>    - Neues Ticket erstellen
+/ticket create [Kategorie] [Priorität] <Text>  - Neues Ticket erstellen
-/ticket list                  - Zeigt alle Tickets des Spielers
+/ticket list                              - Eigene Tickets in der GUI anzeigen
-/ticket close <ID>            - Ticket schließen
+/ticket comment <ID> <Nachricht>          - Kommentar zu einem Ticket hinzufügen
+/ticket rate <ID> <good|bad>              - Abgeschlossenes Ticket bewerten
 ```
 
-### Admin-Befehle
+### Support/Admin-Befehle
 
 ```
-/ticket reload                  - Plugin neu laden
+/ticket claim <ID>                        - Ticket annehmen
-/ticket migrate                 - Speicherart wechseln (Migration)
+/ticket close <ID> [Kommentar]            - Ticket schließen
-/ticket export/import           - Tickets exportieren/importieren
-/ticket stats                   - Statistiken anzeigen
-/ticket archive                 - Tickets archivieren
-/ticket claim <ID>              - Ticket übernehmen
 /ticket forward <ID> <Spieler>            - Ticket weiterleiten
-/ticket close <ID>              - Ticket schließen
+/ticket setpriority <ID> <low|normal|high|urgent>  - Priorität eines Tickets ändern
+/ticket reload                            - Konfiguration neu laden (inkl. Kategorien)
+/ticket stats                             - Statistiken anzeigen
+/ticket archive                           - Geschlossene Tickets archivieren
+/ticket blacklist <add|remove|list> [Spieler] [Grund]  - Blacklist verwalten
+/ticket migrate <tomysql|tofile>          - Speicherart wechseln
+/ticket export <Dateiname>                - Tickets exportieren
+/ticket import <Dateiname>                - Tickets importieren
 ```
 
 ### Permissions
@@ -86,9 +71,9 @@ messages:
 | Permission | Beschreibung | Standard |
 |---|---|---|
 | `ticket.create` | Ticket erstellen | ✅ alle Spieler |
-| `ticket.support` | Tickets einsehen, claimen & schließen | ❌ manuell vergeben |
+| `ticket.support` | Tickets einsehen, claimen, schließen & Priorität ändern | ❌ manuell vergeben |
 | `ticket.archive` | Archiv öffnen, einsehen & Tickets permanent löschen | ❌ manuell vergeben |
-| `ticket.admin` | Voller Zugriff inkl. Weiterleitung & Reload (beinhaltet `ticket.support`) | OP |
+| `ticket.admin` | Voller Zugriff inkl. Weiterleitung, Reload & Blacklist (beinhaltet `ticket.support`) | OP |
 
 > ⚠️ **Wichtig:** `ticket.archive` ist bewusst **nicht** in `ticket.admin` enthalten und wird auch **nicht automatisch an OPs vergeben**. Das Archiv-Recht muss explizit zugewiesen werden:
 > ```
@@ -97,23 +82,68 @@ messages:
 
 ---
 
+## Kategorie & Priorität beim Erstellen
+
+Beim Erstellen eines Tickets können Kategorie und Priorität optional angegeben werden:
+
+```
+/ticket create <Text>                          → Kategorie: Standard, Priorität: NORMAL
+/ticket create bug <Text>                      → Kategorie: Bug, Priorität: NORMAL
+/ticket create high <Text>                     → Kategorie: Standard, Priorität: HIGH
+/ticket create bug high <Text>                 → Kategorie: Bug, Priorität: HIGH
+/ticket create question urgent <Text>          → Kategorie: Frage, Priorität: URGENT
+```
+
+Verfügbare Prioritäten: `low`, `normal`, `high`, `urgent` (auch auf Deutsch: `niedrig`, `hoch`, `dringend`)
+
+Kategorien und ihre Aliases sind frei in der `config.yml` konfigurierbar.
+
+---
+
+## Discord-Webhook
+
+Der integrierte Discord-Webhook unterstützt:
+
+- **Embeds** mit Kategorie und Priorität als eigene Felder
+- **Rollen-Ping** (`@role`) pro Nachrichtentyp einzeln konfigurierbar
+- **Drei Ereignisse:** Neues Ticket, Ticket geschlossen, Ticket weitergeleitet
+
+Konfiguration in der `config.yml`:
+
+```yaml
+discord:
+  enabled: true
+  webhook-url: "https://discord.com/api/webhooks/..."
+  role-ping-id: "123456789012345678"   # Discord-Rollen-ID (leer = kein Ping)
+  messages:
+    new-ticket:
+      role-ping: true
+      show-category: true
+      show-priority: true
+    ticket-closed:
+      enabled: true
+      role-ping: false
+```
+
+---
+
 ## FAQ
 
 **Kann ich zwischen MySQL und Datei-Speicherung wechseln?**
-> Ja! Das Plugin migriert alle Daten automatisch und sicher.
+> Ja! Mit `/ticket migrate tomysql` oder `/ticket migrate tofile` werden alle Daten automatisch migriert.
 
-**Wie viele Tickets passen in die GUI?**
+**Wie konfiguriere ich eigene Kategorien?**
-> Bis zu 54 pro Seite, bei mehr Tickets wird automatisch geblättert.
+> In der `config.yml` unter `categories:` — Name, Farbe, Material (für die GUI) und Aliases frei wählbar. Änderungen werden mit `/ticket reload` übernommen.
 
-**Wie kann ich Nachrichten und Limits anpassen?**
+**Was passiert mit Benachrichtigungen wenn ein Spieler offline ist?**
-> Alle Texte, Farben und Limits findest du in der `config.yml`.
+> Alle Kommentar-, Schließ- und Status-Benachrichtigungen werden gespeichert und beim nächsten Login gebündelt angezeigt.
+
+**Wie ändere ich die Priorität eines bestehenden Tickets?**
+> Als Support/Admin entweder per Befehl `/ticket setpriority <ID> <Priorität>` oder direkt in der Detail-GUI per Klick.
 
 **Wie aktiviere ich den Debug-Modus?**
 > Setze `debug: true` in der `config.yml`.
 
-**Wie kann ich Tickets exportieren/importieren?**
-> Mit `/ticket export` und `/ticket import` – ideal für Server-Umzüge.
-
 **Wer darf das Ticket-Archiv sehen?**
 > Nur Spieler mit der Permission `ticket.archive`. Diese wird weder automatisch an OPs noch an Admins vergeben und muss explizit zugewiesen werden.
 
@@ -125,9 +155,14 @@ messages:
 |----------------------------------|:------------:|:-------------:|:---------------:|
 | Speicher-Migration               |      ✔️      |      ⚠️      |       ✖️       |
 | Automatische Backups             |      ✔️      |      ⚠️      |       ✖️       |
-| GUI                              |      ✔️      |      ⚠️      |       ✖️       |
+| GUI mit Kategorie-Materialien    |      ✔️      |      ⚠️      |       ✖️       |
 | Archivierung                     |      ✔️      |      ⚠️      |       ✖️       |
 | Rollenbasierter Archiv-Zugriff   |      ✔️      |      ✖️      |       ✖️       |
+| Kategorie-System (konfigurierbar)|      ✔️      |      ✖️      |       ✖️       |
+| Prioritäten-System               |      ✔️      |      ✖️      |       ✖️       |
+| Offline-Benachrichtigungen       |      ✔️      |      ✖️      |       ✖️       |
+| Discord-Webhook mit Rollen-Ping  |      ✔️      |      ✖️      |       ✖️       |
+| Bewertungs-System                |      ✔️      |      ✖️      |       ✖️       |
 | Update-Checker                   |      ✔️      |      ✖️      |       ✖️       |
 
 ---
@@ -143,5 +178,5 @@ Wir antworten in der Regel innerhalb von 24 Stunden!
 
 ## ⭐ Unterstütze das Projekt
 
-Wenn TicketSystem deinen Server bereichert hat, freuen wir uns über eine **5-Sterne Bewertung auf spigotmc**!
+Wenn TicketSystem deinen Server bereichert hat, freuen wir uns über eine **5-Sterne Bewertung auf SpigotMC**!
 Dein Feedback hilft uns, das Plugin weiter zu verbessern.

pom.xml

@@ -6,7 +6,7 @@
 
     <groupId>de.ticketsystem</groupId>
     <artifactId>TicketSystem</artifactId>
-    <version>1.0.2</version>
+    <version>1.0.4</version>
     <packaging>jar</packaging>
 
     <name>TicketSystem</name>

src/main/java/de/ticketsystem/TicketPlugin.java

@@ -5,8 +5,8 @@ import de.ticketsystem.database.DatabaseManager;
 import de.ticketsystem.discord.DiscordWebhook;
 import de.ticketsystem.gui.TicketGUI;
 import de.ticketsystem.listeners.PlayerJoinListener;
+import de.ticketsystem.manager.CategoryManager;
 import de.ticketsystem.manager.TicketManager;
-// WICHTIG: Import hinzugefügt
 import de.ticketsystem.model.Ticket;
 import org.bukkit.ChatColor;
 import org.bukkit.plugin.java.JavaPlugin;
@@ -20,6 +20,7 @@ public class TicketPlugin extends JavaPlugin {
     private boolean debug;
     private DatabaseManager  databaseManager;
     private TicketManager    ticketManager;
+    private CategoryManager  categoryManager;
     private TicketGUI        ticketGUI;
     private DiscordWebhook   discordWebhook;
 
@@ -29,9 +30,8 @@ public class TicketPlugin extends JavaPlugin {
 
         saveDefaultConfig();
 
-        // --- WICHTIG: Ticket-Klasse registrieren ---
+        // Ticket-Klasse für YAML-Serialisierung registrieren
         Ticket.register();
-        // -------------------------------------------
 
         // Update-Checker
         int resourceId = 132757;
@@ -68,6 +68,7 @@ public class TicketPlugin extends JavaPlugin {
         }
 
         // Manager, GUI & Discord-Webhook initialisieren
+        categoryManager = new CategoryManager(this);
         ticketManager   = new TicketManager(this);
         ticketGUI       = new TicketGUI(this);
         discordWebhook  = new DiscordWebhook(this);
@@ -128,6 +129,7 @@ public class TicketPlugin extends JavaPlugin {
     public static TicketPlugin getInstance()          { return instance; }
     public DatabaseManager getDatabaseManager()       { return databaseManager; }
     public TicketManager   getTicketManager()         { return ticketManager; }
+    public CategoryManager getCategoryManager()       { return categoryManager; }
     public TicketGUI       getTicketGUI()             { return ticketGUI; }
     public DiscordWebhook  getDiscordWebhook()        { return discordWebhook; }
     public boolean         isDebug()                  { return debug; }

src/main/java/de/ticketsystem/commands/TicketCommand.java

@@ -2,7 +2,13 @@ package de.ticketsystem.commands;
 
 import de.ticketsystem.TicketPlugin;
 import de.ticketsystem.model.Ticket;
+
+import de.ticketsystem.manager.CategoryManager;
+import de.ticketsystem.model.ConfigCategory;
+import de.ticketsystem.model.TicketComment;
+import de.ticketsystem.model.TicketPriority;
 import org.bukkit.Bukkit;
+import org.bukkit.OfflinePlayer;
 import org.bukkit.command.Command;
 import org.bukkit.command.CommandExecutor;
 import org.bukkit.command.CommandSender;
@@ -12,14 +18,13 @@ import java.io.File;
 import java.util.ArrayList;
 import java.util.Arrays;
 import java.util.List;
+import java.util.UUID;
 
 public class TicketCommand implements CommandExecutor, TabCompleter {
 
     private final TicketPlugin plugin;
 
-    public TicketCommand(TicketPlugin plugin) {
+    public TicketCommand(TicketPlugin plugin) { this.plugin = plugin; }
-        this.plugin = plugin;
-    }
 
     @Override
     public boolean onCommand(CommandSender sender, Command command, String label, String[] args) {
@@ -27,10 +32,8 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             sender.sendMessage("Dieser Befehl kann nur von Spielern ausgeführt werden.");
             return true;
         }
-        if (args.length == 0) {
+        if (args.length == 0) { plugin.getTicketManager().sendHelpMessage(player); return true; }
-            plugin.getTicketManager().sendHelpMessage(player);
+
-            return true;
-        }
         switch (args[0].toLowerCase()) {
             case "create"    -> handleCreate(player, args);
             case "list"      -> handleList(player);
@@ -43,6 +46,10 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
             case "import"    -> handleImport(player, args);
             case "stats"     -> handleStats(player);
             case "archive"   -> handleArchive(player);
+            case "comment"   -> handleComment(player, args);
+            case "blacklist" -> handleBlacklist(player, args);
+            case "rate"      -> handleRate(player, args);
+            case "setpriority" -> handleSetPriority(player, args);
             default          -> plugin.getTicketManager().sendHelpMessage(player);
         }
         return true;
@@ -52,44 +59,113 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
 
     private void handleCreate(Player player, String[] args) {
         if (!player.hasPermission("ticket.create")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
+        }
+
+        // Blacklist-Check
+        if (plugin.getDatabaseManager().isBlacklisted(player.getUniqueId())) {
+            player.sendMessage(plugin.color("&cDu wurdest vom Ticket-System gesperrt und kannst keine Tickets erstellen."));
             return;
         }
+
         if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket create <Beschreibung>"));
+            player.sendMessage(plugin.color("&cBenutzung: /ticket create [Kategorie] [Priorität] <Beschreibung>"));
+            if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+                player.sendMessage(plugin.color("&7Kategorien: &ebug&7, &efrage&7, &ebeschwerde&7, &esonstiges&7, &eallgemein"));
+            }
+            if (plugin.getConfig().getBoolean("priorities-enabled", true)) {
+                player.sendMessage(plugin.color("&7Prioritäten: &alow&7, &enormal&7, &6high&7, &curgent"));
+            }
             return;
         }
+
         if (plugin.getTicketManager().hasCooldown(player.getUniqueId())) {
             long remaining = plugin.getTicketManager().getRemainingCooldown(player.getUniqueId());
-            player.sendMessage(plugin.formatMessage("messages.cooldown")
+            player.sendMessage(plugin.formatMessage("messages.cooldown").replace("{seconds}", String.valueOf(remaining)));
-                    .replace("{seconds}", String.valueOf(remaining)));
             return;
         }
         if (plugin.getTicketManager().hasReachedTicketLimit(player.getUniqueId())) {
             int max = plugin.getConfig().getInt("max-open-tickets-per-player", 2);
-            player.sendMessage(plugin.color("&cDu hast bereits &e" + max
+            player.sendMessage(plugin.color("&cDu hast bereits &e" + max + " &coffene Ticket(s). Bitte warte, bis dein Ticket bearbeitet wurde."));
-                    + " &coffene Ticket(s). Bitte warte, bis dein Ticket bearbeitet wurde."));
             return;
         }
-        String message = String.join(" ", Arrays.copyOfRange(args, 1, args.length));
+
+        // Kategorie und Priorität optional parsen
+        CategoryManager cm = plugin.getCategoryManager();
+        ConfigCategory  category = cm.getDefault();
+        TicketPriority  priority = TicketPriority.NORMAL;
+        int messageStartIndex    = 1;
+
+        boolean categoriesOn  = plugin.getConfig().getBoolean("categories-enabled",  true);
+        boolean prioritiesOn  = plugin.getConfig().getBoolean("priorities-enabled", true);
+
+        if (args.length >= 3) {
+            // args[1]: erst als Kategorie prüfen, dann als Priorität
+            if (categoriesOn) {
+                ConfigCategory parsedCat = cm.resolve(args[1]);
+                if (parsedCat != null) {
+                    category = parsedCat;
+                    messageStartIndex = 2;
+                    // args[2]: Priorität prüfen (nur wenn danach noch Text kommt)
+                    if (prioritiesOn && args.length >= 4) {
+                        TicketPriority parsedPrio = parsePriority(args[2]);
+                        if (parsedPrio != null) {
+                            priority = parsedPrio;
+                            messageStartIndex = 3;
+                        }
+                    }
+                } else {
+                    // Keine Kategorie erkannt → args[1] als Priorität prüfen
+                    if (prioritiesOn) {
+                        TicketPriority parsedPrio = parsePriority(args[1]);
+                        if (parsedPrio != null) {
+                            priority = parsedPrio;
+                            messageStartIndex = 2;
+                        }
+                    }
+                }
+            } else if (prioritiesOn) {
+                // Kategorien aus → args[1] direkt als Priorität prüfen
+                TicketPriority parsedPrio = parsePriority(args[1]);
+                if (parsedPrio != null) {
+                    priority = parsedPrio;
+                    messageStartIndex = 2;
+                }
+            }
+        } else if (args.length == 2) {
+            // Nur ein Argument: könnte Kategorie oder Priorität sein, aber kein Text danach
+            // → einfach als Beschreibung behandeln, nichts parsen
+        }
+
+        String message = String.join(" ", Arrays.copyOfRange(args, messageStartIndex, args.length));
         int maxLen = plugin.getConfig().getInt("max-description-length", 100);
+        if (message.isEmpty()) {
+            player.sendMessage(plugin.color("&cBitte gib eine Beschreibung für dein Ticket an."));
+            return;
+        }
         if (message.length() > maxLen) {
             player.sendMessage(plugin.color("&cDeine Beschreibung ist zu lang! Maximal " + maxLen + " Zeichen."));
             return;
         }
+
+        final ConfigCategory finalCategory = category;
+        final TicketPriority finalPriority  = priority;
         Ticket ticket = new Ticket(player.getUniqueId(), player.getName(), message, player.getLocation());
+        ticket.setCategoryKey(finalCategory.getKey());
+        ticket.setPriority(finalPriority);
+
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             int id = plugin.getDatabaseManager().createTicket(ticket);
-            if (id == -1) {
+            if (id == -1) { player.sendMessage(plugin.color("&cFehler beim Erstellen des Tickets!")); return; }
-                player.sendMessage(plugin.color("&cFehler beim Erstellen des Tickets!"));
-                return;
-            }
             ticket.setId(id);
             plugin.getTicketManager().setCooldown(player.getUniqueId());
             Bukkit.getScheduler().runTask(plugin, () -> {
-                player.sendMessage(plugin.formatMessage("messages.ticket-created")
+                String catInfo  = plugin.getConfig().getBoolean("categories-enabled",  true)
-                        .replace("{id}", String.valueOf(id)));
+                        ? " §7[" + finalCategory.getColored() + "§7]" : "";
-                plugin.getTicketManager().notifyTeam(ticket); // ruft auch Discord-Webhook auf
+                String prioInfo = plugin.getConfig().getBoolean("priorities-enabled", true)
+                        ? " §7[" + finalPriority.getColored() + "§7]" : "";
+                player.sendMessage(plugin.formatMessage("messages.ticket-created").replace("{id}", String.valueOf(id)) + catInfo + prioInfo);
+                plugin.getTicketManager().notifyTeam(ticket);
             });
         });
     }
@@ -99,12 +175,10 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
     private void handleList(Player player) {
         if (player.hasPermission("ticket.support") || player.hasPermission("ticket.admin")) {
             Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
-                    Bukkit.getScheduler().runTask(plugin, () ->
+                    Bukkit.getScheduler().runTask(plugin, () -> plugin.getTicketGUI().openGUI(player)));
-                            plugin.getTicketGUI().openGUI(player)));
         } else {
             Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
-                    Bukkit.getScheduler().runTask(plugin, () ->
+                    Bukkit.getScheduler().runTask(plugin, () -> plugin.getTicketGUI().openPlayerGUI(player)));
-                            plugin.getTicketGUI().openPlayerGUI(player)));
         }
     }
 
@@ -112,13 +186,9 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
 
     private void handleClaim(Player player, String[] args) {
         if (!player.hasPermission("ticket.support") && !player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
-            return;
-        }
-        if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket claim <ID>"));
-            return;
         }
+        if (args.length < 2) { player.sendMessage(plugin.color("&cBenutzung: /ticket claim <ID>")); return; }
         int id;
         try { id = Integer.parseInt(args[1]); }
         catch (NumberFormatException e) { player.sendMessage(plugin.color("&cUngültige ID!")); return; }
@@ -143,40 +213,30 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
 
     private void handleClose(Player player, String[] args) {
         if (!player.hasPermission("ticket.support") && !player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
-            return;
-        }
-        if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket close <ID> [Kommentar]"));
-            return;
         }
+        if (args.length < 2) { player.sendMessage(plugin.color("&cBenutzung: /ticket close <ID> [Kommentar]")); return; }
         int id;
         try { id = Integer.parseInt(args[1]); }
         catch (NumberFormatException e) { player.sendMessage(plugin.color("&cUngültige ID!")); return; }
 
-        String closeComment = args.length > 2
+        String closeComment = args.length > 2 ? String.join(" ", Arrays.copyOfRange(args, 2, args.length)) : "";
-                ? String.join(" ", Arrays.copyOfRange(args, 2, args.length)) : "";
-
         final int ticketId  = id;
         final String comment = closeComment;
-        final String closer    = player.getName();
 
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             boolean success = plugin.getDatabaseManager().closeTicket(ticketId, comment);
             if (success) {
                 Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
                 Bukkit.getScheduler().runTask(plugin, () -> {
-                    player.sendMessage(plugin.formatMessage("messages.ticket-closed")
+                    player.sendMessage(plugin.formatMessage("messages.ticket-closed").replace("{id}", String.valueOf(ticketId)));
-                            .replace("{id}", String.valueOf(ticketId)));
                     if (ticket != null) {
                         ticket.setCloseComment(comment);
-                        // closerName für Discord-Nachricht mitgeben
+                        plugin.getTicketManager().notifyCreatorClosed(ticket, player.getName());
-                        plugin.getTicketManager().notifyCreatorClosed(ticket, closer);
                     }
                 });
             } else {
-                Bukkit.getScheduler().runTask(plugin, () ->
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
-                        player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
             }
         });
     }
@@ -185,161 +245,260 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
 
     private void handleForward(Player player, String[] args) {
         if (!player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
-            return;
-        }
-        if (args.length < 3) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket forward <ID> <Spieler>"));
-            return;
         }
+        if (args.length < 3) { player.sendMessage(plugin.color("&cBenutzung: /ticket forward <ID> <Spieler>")); return; }
         int id;
         try { id = Integer.parseInt(args[1]); }
         catch (NumberFormatException e) { player.sendMessage(plugin.color("&cUngültige ID!")); return; }
 
         Player target = Bukkit.getPlayer(args[2]);
-        if (target == null || !target.isOnline()) {
+        if (target == null) { player.sendMessage(plugin.color("&cSpieler nicht gefunden!")); return; }
-            player.sendMessage(plugin.color("&cSpieler &e" + args[2] + " &cist nicht online!"));
+
+        final int     ticketId = id;
+        final String  fromName = player.getName();
+        final Player  t        = target;
+
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            boolean success = plugin.getDatabaseManager().forwardTicket(ticketId, t.getUniqueId(), t.getName());
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (!success) { player.sendMessage(plugin.formatMessage("messages.ticket-not-found")); return; }
+                Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
+                if (ticket == null) return;
+                player.sendMessage(plugin.color("&aTicket &e#" + ticketId + " &awurde an &e" + t.getName() + " &aweitergeleitet."));
+                plugin.getTicketManager().notifyForwardedTo(ticket, fromName);
+                plugin.getTicketManager().notifyCreatorForwarded(ticket);
+            });
+        });
+    }
+
+    // ─────────────────────────── /ticket comment ───────────────────────────
+
+    private void handleComment(Player player, String[] args) {
+        if (!player.hasPermission("ticket.create") && !player.hasPermission("ticket.support") && !player.hasPermission("ticket.admin")) {
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
+        }
+        if (args.length < 3) { player.sendMessage(plugin.color("&cBenutzung: /ticket comment <ID> <Nachricht>")); return; }
+        int id;
+        try { id = Integer.parseInt(args[1]); }
+        catch (NumberFormatException e) { player.sendMessage(plugin.color("&cUngültige ID!")); return; }
+
+        String msg = String.join(" ", Arrays.copyOfRange(args, 2, args.length));
+        if (msg.length() > 500) { player.sendMessage(plugin.color("&cNachricht zu lang! Maximal 500 Zeichen.")); return; }
+
+        final int     ticketId = id;
+        final String  message  = msg;
+
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
+            if (ticket == null) {
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
+                return;
+            }
+            // Spieler darf nur auf eigene Tickets kommentieren (Supporter/Admin: alle)
+            boolean isOwner   = ticket.getCreatorUUID().equals(player.getUniqueId());
+            boolean isStaff   = player.hasPermission("ticket.support") || player.hasPermission("ticket.admin");
+            if (!isOwner && !isStaff) {
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.color("&cDu kannst nur deine eigenen Tickets kommentieren.")));
+                return;
+            }
+
+            TicketComment comment = new TicketComment(ticketId, player.getUniqueId(), player.getName(), message);
+            boolean success = plugin.getDatabaseManager().addComment(comment);
+
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (success) {
+                    player.sendMessage(plugin.color("&aDein Kommentar zu Ticket &e#" + ticketId + " &awurde gespeichert."));
+                    // Supporter/Admin und Ticket-Ersteller benachrichtigen
+                    notifyCommentReceivers(player, ticket, message);
+                } else {
+                    player.sendMessage(plugin.color("&cFehler beim Speichern des Kommentars."));
+                }
+            });
+        });
+    }
+
+    private void notifyCommentReceivers(Player author, Ticket ticket, String message) {
+        String onlineMsg  = plugin.color("&e[Ticket #" + ticket.getId() + "] &f" + author.getName() + " &7hat kommentiert: &f" + message);
+        String offlineMsg = "&e[Ticket #" + ticket.getId() + "] &f" + author.getName() + " &7hat kommentiert (während du offline warst): &f" + message;
+
+        // Ticket-Ersteller benachrichtigen (wenn nicht der Autor selbst)
+        if (!ticket.getCreatorUUID().equals(author.getUniqueId())) {
+            Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
+            if (creator != null && creator.isOnline()) {
+                creator.sendMessage(onlineMsg);
+            } else {
+                // Offline → für nächsten Login speichern
+                Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
+                        plugin.getDatabaseManager().addPendingNotification(ticket.getCreatorUUID(), offlineMsg));
+            }
+        }
+
+        // Supporter/Admin benachrichtigen (wenn Autor kein Supporter ist)
+        if (!author.hasPermission("ticket.support") && !author.hasPermission("ticket.admin")) {
+            // Claimer des Tickets bevorzugt benachrichtigen
+            UUID claimerUUID = ticket.getClaimerUUID();
+            if (claimerUUID != null && !claimerUUID.equals(author.getUniqueId())) {
+                Player claimer = Bukkit.getPlayer(claimerUUID);
+                if (claimer != null && claimer.isOnline()) {
+                    claimer.sendMessage(onlineMsg);
+                } else {
+                    String claimerOffline = "&e[Ticket #" + ticket.getId() + "] &f" + author.getName() + " &7hat auf dein bearbeitetes Ticket kommentiert (offline): &f" + message;
+                    Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
+                            plugin.getDatabaseManager().addPendingNotification(claimerUUID, claimerOffline));
+                }
+            }
+            // Alle anderen Online-Supporter zusätzlich informieren
+            for (Player p : Bukkit.getOnlinePlayers()) {
+                if (p.getUniqueId().equals(author.getUniqueId())) continue;
+                if (claimerUUID != null && p.getUniqueId().equals(claimerUUID)) continue; // schon oben
+                if (p.hasPermission("ticket.support") || p.hasPermission("ticket.admin")) {
+                    p.sendMessage(onlineMsg);
+                }
+            }
+        }
+    }
+
+    // ─────────────────────────── /ticket rate ──────────────────────────────
+
+    private void handleRate(Player player, String[] args) {
+        if (!plugin.getConfig().getBoolean("rating-enabled", true)) {
+            player.sendMessage(plugin.color("&cBewertungen sind deaktiviert.")); return;
+        }
+        if (args.length < 3) { player.sendMessage(plugin.color("&cBenutzung: /ticket rate <ID> <good|bad>")); return; }
+        int id;
+        try { id = Integer.parseInt(args[1]); }
+        catch (NumberFormatException e) { player.sendMessage(plugin.color("&cUngültige ID!")); return; }
+
+        String ratingArg = args[2].toLowerCase();
+        String rating;
+        if (ratingArg.equals("good") || ratingArg.equals("gut") || ratingArg.equals("thumbsup")) {
+            rating = "THUMBS_UP";
+        } else if (ratingArg.equals("bad") || ratingArg.equals("schlecht") || ratingArg.equals("thumbsdown")) {
+            rating = "THUMBS_DOWN";
+        } else {
+            player.sendMessage(plugin.color("&cUngültige Bewertung! Benutze &egood &coder &ebad&c."));
             return;
         }
 
         final int    ticketId   = id;
-        final Player finalTarget = target;
+        final String finalRating = rating;
-        final String fromName   = player.getName();
 
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-            boolean success = plugin.getDatabaseManager()
-                    .forwardTicket(ticketId, finalTarget.getUniqueId(), finalTarget.getName());
-            if (success) {
             Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
+            if (ticket == null) {
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
+                return;
+            }
+            if (!ticket.getCreatorUUID().equals(player.getUniqueId())) {
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.color("&cDu kannst nur deine eigenen Tickets bewerten.")));
+                return;
+            }
+            if (ticket.hasRating()) {
+                Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.color("&cDu hast dieses Ticket bereits bewertet.")));
+                return;
+            }
+
+            boolean success = plugin.getDatabaseManager().rateTicket(ticketId, finalRating);
             Bukkit.getScheduler().runTask(plugin, () -> {
-                    player.sendMessage(plugin.formatMessage("messages.ticket-forwarded")
+                if (success) {
-                            .replace("{id}", String.valueOf(ticketId))
+                    String emoji = "THUMBS_UP".equals(finalRating) ? "§a👍 Positiv" : "§c👎 Negativ";
-                            .replace("{player}", finalTarget.getName()));
+                    player.sendMessage(plugin.color("&aDanke für deine Bewertung! (" + emoji + "§a)"));
-                    if (ticket != null) {
-                        // fromName für Discord mitgeben
-                        plugin.getTicketManager().notifyForwardedTo(ticket, fromName);
-                        plugin.getTicketManager().notifyCreatorForwarded(ticket);
-                    }
-                });
                 } else {
-                Bukkit.getScheduler().runTask(plugin, () ->
+                    player.sendMessage(plugin.color("&cBewertung konnte nicht gespeichert werden. Ticket geschlossen?"));
-                        player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
                 }
             });
+        });
+    }
+
+    // ─────────────────────────── /ticket blacklist ─────────────────────────
+
+    private void handleBlacklist(Player player, String[] args) {
+        if (!player.hasPermission("ticket.admin")) {
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
+        }
+        if (args.length < 2) {
+            player.sendMessage(plugin.color("&cBenutzung: /ticket blacklist <add|remove|list> [Spieler] [Grund]"));
+            return;
+        }
+
+        switch (args[1].toLowerCase()) {
+            case "add" -> {
+                if (args.length < 3) { player.sendMessage(plugin.color("&cBenutzung: /ticket blacklist add <Spieler> [Grund]")); return; }
+                String targetName = args[2];
+                String reason = args.length > 3 ? String.join(" ", Arrays.copyOfRange(args, 3, args.length)) : "Missbrauch";
+
+                @SuppressWarnings("deprecation")
+                OfflinePlayer target = Bukkit.getOfflinePlayer(targetName);
+                if (target.getUniqueId() == null) { player.sendMessage(plugin.color("&cSpieler nicht gefunden.")); return; }
+
+                Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+                    boolean success = plugin.getDatabaseManager().addBlacklist(
+                            target.getUniqueId(), targetName, reason, player.getName());
+                    Bukkit.getScheduler().runTask(plugin, () -> {
+                        if (success)
+                            player.sendMessage(plugin.color("&a" + targetName + " &awurde zur Ticket-Blacklist hinzugefügt. &7Grund: &e" + reason));
+                        else
+                            player.sendMessage(plugin.color("&cSpieler ist bereits auf der Blacklist."));
+                    });
+                });
+            }
+            case "remove" -> {
+                if (args.length < 3) { player.sendMessage(plugin.color("&cBenutzung: /ticket blacklist remove <Spieler>")); return; }
+                String targetName = args[2];
+                @SuppressWarnings("deprecation")
+                OfflinePlayer target = Bukkit.getOfflinePlayer(targetName);
+
+                Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+                    boolean success = plugin.getDatabaseManager().removeBlacklist(target.getUniqueId());
+                    Bukkit.getScheduler().runTask(plugin, () -> {
+                        if (success) player.sendMessage(plugin.color("&a" + targetName + " &awurde von der Blacklist entfernt."));
+                        else player.sendMessage(plugin.color("&cSpieler war nicht auf der Blacklist."));
+                    });
+                });
+            }
+            case "list" -> {
+                Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+                    var list = plugin.getDatabaseManager().getBlacklist();
+                    Bukkit.getScheduler().runTask(plugin, () -> {
+                        player.sendMessage(plugin.color("&8&m                                    "));
+                        player.sendMessage(plugin.color("&6Ticket-Blacklist &7(" + list.size() + " Einträge)"));
+                        player.sendMessage(plugin.color("&8&m                                    "));
+                        if (list.isEmpty()) {
+                            player.sendMessage(plugin.color("&7Keine gesperrten Spieler."));
+                        } else {
+                            for (String[] entry : list) {
+                                // {uuid, name, reason, bannedBy, bannedAt}
+                                player.sendMessage(plugin.color("&e" + entry[1] + " &7– &f" + entry[2]
+                                        + " &7(gesperrt von &e" + entry[3] + "&7)"));
+                            }
+                        }
+                        player.sendMessage(plugin.color("&8&m                                    "));
+                    });
+                });
+            }
+            default -> player.sendMessage(plugin.color("&cBenutzung: /ticket blacklist <add|remove|list> [Spieler] [Grund]"));
+        }
     }
 
     // ─────────────────────────── /ticket reload ────────────────────────────
 
     private void handleReload(Player player) {
-        if (!player.hasPermission("ticket.admin")) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
         plugin.reloadConfig();
-        player.sendMessage(plugin.color("&aKonfiguration wurde neu geladen."));
+        plugin.getCategoryManager().reload();
+        player.sendMessage(plugin.color("&aKonfiguration wurde neu geladen. &7(inkl. Kategorien)"));
     }
 
     // ─────────────────────────── /ticket archive ───────────────────────────
 
     private void handleArchive(Player player) {
-        if (!player.hasPermission("ticket.admin")) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             int count = plugin.getDatabaseManager().archiveClosedTickets();
             Bukkit.getScheduler().runTask(plugin, () -> {
-                if (count > 0) {
+                if (count > 0) player.sendMessage(plugin.formatMessage("messages.archive-success").replace("{count}", String.valueOf(count)));
-                    player.sendMessage(plugin.formatMessage("messages.archive-success")
+                else player.sendMessage(plugin.formatMessage("messages.archive-fail"));
-                            .replace("{count}", String.valueOf(count)));
-                } else {
-                    player.sendMessage(plugin.formatMessage("messages.archive-fail"));
-                }
-            });
-        });
-    }
-
-    // ─────────────────────────── /ticket migrate ───────────────────────────
-
-    private void handleMigrate(Player player, String[] args) {
-        if (!player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
-        if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket migrate <tomysql|tofile>"));
-            return;
-        }
-        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-            int migrated = 0;
-            String mode = args[1].toLowerCase();
-            if (mode.equals("tomysql"))       migrated = plugin.getDatabaseManager().migrateToMySQL();
-            else if (mode.equals("tofile"))   migrated = plugin.getDatabaseManager().migrateToFile();
-            else { player.sendMessage(plugin.formatMessage("messages.unknown-mode")); return; }
-            int finalMigrated = migrated;
-            Bukkit.getScheduler().runTask(plugin, () -> {
-                if (finalMigrated > 0) {
-                    player.sendMessage(plugin.formatMessage("messages.migration-success")
-                            .replace("{count}", String.valueOf(finalMigrated)));
-                } else {
-                    player.sendMessage(plugin.formatMessage("messages.migration-fail"));
-                }
-            });
-        });
-    }
-
-    // ─────────────────────────── /ticket export ────────────────────────────
-
-    private void handleExport(Player player, String[] args) {
-        if (!player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
-        if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket export <Dateiname>"));
-            return;
-        }
-        String filename = args[1];
-        File exportFile = new File(plugin.getDataFolder(), filename);
-        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-            int count = plugin.getDatabaseManager().exportTickets(exportFile);
-            Bukkit.getScheduler().runTask(plugin, () -> {
-                if (count > 0) {
-                    player.sendMessage(plugin.formatMessage("messages.export-success")
-                            .replace("{count}", String.valueOf(count)).replace("{file}", filename));
-                } else {
-                    player.sendMessage(plugin.formatMessage("messages.export-fail"));
-                }
-            });
-        });
-    }
-
-    // ─────────────────────────── /ticket import ────────────────────────────
-
-    private void handleImport(Player player, String[] args) {
-        if (!player.hasPermission("ticket.admin")) {
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
-        if (args.length < 2) {
-            player.sendMessage(plugin.color("&cBenutzung: /ticket import <Dateiname>"));
-            return;
-        }
-        String filename = args[1];
-        File importFile = new File(plugin.getDataFolder(), filename);
-        if (!importFile.exists()) {
-            player.sendMessage(plugin.formatMessage("messages.file-not-found").replace("{file}", filename));
-            return;
-        }
-        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-            int count = plugin.getDatabaseManager().importTickets(importFile);
-            Bukkit.getScheduler().runTask(plugin, () -> {
-                if (count > 0) {
-                    player.sendMessage(plugin.formatMessage("messages.import-success")
-                            .replace("{count}", String.valueOf(count)));
-                } else {
-                    player.sendMessage(plugin.formatMessage("messages.import-fail"));
-                }
             });
         });
     }
@@ -347,44 +506,190 @@ public class TicketCommand implements CommandExecutor, TabCompleter {
     // ─────────────────────────── /ticket stats ─────────────────────────────
 
     private void handleStats(Player player) {
-        if (!player.hasPermission("ticket.admin")) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
-            player.sendMessage(plugin.formatMessage("messages.no-permission"));
-            return;
-        }
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             var stats = plugin.getDatabaseManager().getTicketStats();
             Bukkit.getScheduler().runTask(plugin, () -> {
-                player.sendMessage(plugin.color("&6--- Ticket Statistik ---"));
+                player.sendMessage(plugin.color("&8&m                                    "));
-                player.sendMessage(plugin.color("&eGesamt: &a" + stats.total
+                player.sendMessage(plugin.color("&6Ticket Statistik"));
-                        + " &7| &eOffen: &a" + stats.open
+                player.sendMessage(plugin.color("&8&m                                    "));
-                        + " &7| &eGeschlossen: &a" + stats.closed
+                player.sendMessage(plugin.color("&eGesamt:        &a" + stats.total));
-                        + " &7| &eWeitergeleitet: &a" + stats.forwarded));
+                player.sendMessage(plugin.color("&eOffen:         &a" + stats.open));
+                player.sendMessage(plugin.color("&eGeschlossen:   &a" + stats.closed));
+                player.sendMessage(plugin.color("&eWeitergeleitet: &a" + stats.forwarded));
+                if (plugin.getConfig().getBoolean("rating-enabled", true)) {
+                    player.sendMessage(plugin.color("&8&m                                    "));
+                    player.sendMessage(plugin.color("&6Support-Bewertungen"));
+                    player.sendMessage(plugin.color("&a👍 Positiv: &f" + stats.thumbsUp
+                            + "  &c👎 Negativ: &f" + stats.thumbsDown));
+                    int total = stats.thumbsUp + stats.thumbsDown;
+                    if (total > 0) {
+                        int percent = (int) Math.round(stats.thumbsUp * 100.0 / total);
+                        player.sendMessage(plugin.color("&7Zufriedenheit: &e" + percent + "%"));
+                    }
+                }
+                player.sendMessage(plugin.color("&8&m                                    "));
                 player.sendMessage(plugin.color("&6Top Ersteller:"));
                 stats.byPlayer.entrySet().stream()
                         .sorted((a, b) -> b.getValue() - a.getValue())
                         .limit(5)
-                        .forEach(e -> player.sendMessage(plugin.color("&e" + e.getKey() + ": &a" + e.getValue())));
+                        .forEach(e -> player.sendMessage(plugin.color("&e  " + e.getKey() + ": &a" + e.getValue())));
+                player.sendMessage(plugin.color("&8&m                                    "));
             });
         });
     }
 
+    // ─────────────────────────── /ticket migrate ───────────────────────────
+
+    private void handleMigrate(Player player, String[] args) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
+        if (args.length < 2) { player.sendMessage(plugin.color("&cBenutzung: /ticket migrate <tomysql|tofile>")); return; }
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            int migrated = 0;
+            String mode = args[1].toLowerCase();
+            if (mode.equals("tomysql"))     migrated = plugin.getDatabaseManager().migrateToMySQL();
+            else if (mode.equals("tofile")) migrated = plugin.getDatabaseManager().migrateToFile();
+            else { player.sendMessage(plugin.formatMessage("messages.unknown-mode")); return; }
+            int f = migrated;
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (f > 0) player.sendMessage(plugin.formatMessage("messages.migration-success").replace("{count}", String.valueOf(f)));
+                else player.sendMessage(plugin.formatMessage("messages.migration-fail"));
+            });
+        });
+    }
+
+    // ─────────────────────────── /ticket export ────────────────────────────
+
+    private void handleExport(Player player, String[] args) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
+        if (args.length < 2) { player.sendMessage(plugin.color("&cBenutzung: /ticket export <Dateiname>")); return; }
+        String filename = args[1];
+        File exportFile = new File(plugin.getDataFolder(), filename);
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            int count = plugin.getDatabaseManager().exportTickets(exportFile);
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (count > 0) player.sendMessage(plugin.formatMessage("messages.export-success").replace("{count}", String.valueOf(count)).replace("{file}", filename));
+                else player.sendMessage(plugin.formatMessage("messages.export-fail"));
+            });
+        });
+    }
+
+    // ─────────────────────────── /ticket import ────────────────────────────
+
+    private void handleImport(Player player, String[] args) {
+        if (!player.hasPermission("ticket.admin")) { player.sendMessage(plugin.formatMessage("messages.no-permission")); return; }
+        if (args.length < 2) { player.sendMessage(plugin.color("&cBenutzung: /ticket import <Dateiname>")); return; }
+        String filename = args[1];
+        File importFile = new File(plugin.getDataFolder(), filename);
+        if (!importFile.exists()) { player.sendMessage(plugin.formatMessage("messages.file-not-found").replace("{file}", filename)); return; }
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            int count = plugin.getDatabaseManager().importTickets(importFile);
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (count > 0) player.sendMessage(plugin.formatMessage("messages.import-success").replace("{count}", String.valueOf(count)));
+                else player.sendMessage(plugin.formatMessage("messages.import-fail"));
+            });
+        });
+    }
+
+    // ─────────────────────────── /ticket setpriority ──────────────────────
+
+    private void handleSetPriority(Player player, String[] args) {
+        if (!player.hasPermission("ticket.support") && !player.hasPermission("ticket.admin")) {
+            player.sendMessage(plugin.formatMessage("messages.no-permission")); return;
+        }
+        if (!plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            player.sendMessage(plugin.color("&cDas Prioritäten-System ist deaktiviert.")); return;
+        }
+        if (args.length < 3) {
+            player.sendMessage(plugin.color("&cBenutzung: /ticket setpriority <ID> <low|normal|high|urgent>")); return;
+        }
+        int ticketId;
+        try { ticketId = Integer.parseInt(args[1]); }
+        catch (NumberFormatException e) {
+            player.sendMessage(plugin.color("&cUngültige Ticket-ID: &e" + args[1])); return;
+        }
+        TicketPriority priority = parsePriority(args[2]);
+        if (priority == null) {
+            player.sendMessage(plugin.color("&cUngültige Priorität! Gültig: &alow&7, &enormal&7, &6high&7, &curgent")); return;
+        }
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            boolean success = plugin.getDatabaseManager().setTicketPriority(ticketId, priority);
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (success) {
+                    player.sendMessage(plugin.color("&aPriorität von Ticket &e#" + ticketId
+                            + " &awurde auf " + priority.getColored() + " &agesetzt."));
+                } else {
+                    player.sendMessage(plugin.color("&cTicket &e#" + ticketId + " &cwurde nicht gefunden."));
+                }
+            });
+        });
+    }
+
+    /** Parst Benutzer-Eingaben wie "high", "hoch", "urgent", "dringend" etc. zu TicketPriority.
+     *  Gibt null zurück wenn keine Übereinstimmung. */
+    private TicketPriority parsePriority(String input) {
+        if (input == null) return null;
+        return switch (input.toLowerCase()) {
+            case "low",    "niedrig"  -> TicketPriority.LOW;
+            case "normal"             -> TicketPriority.NORMAL;
+            case "high",   "hoch"     -> TicketPriority.HIGH;
+            case "urgent", "dringend" -> TicketPriority.URGENT;
+            default -> null;
+        };
+    }
+
     // ─────────────────────────── Tab-Completion ────────────────────────────
 
     @Override
     public List<String> onTabComplete(CommandSender sender, Command command, String label, String[] args) {
         List<String> completions = new ArrayList<>();
         if (!(sender instanceof Player player)) return completions;
+
         if (args.length == 1) {
-            List<String> subs = new ArrayList<>(List.of("create", "list"));
+            List<String> subs = new ArrayList<>(List.of("create", "list", "comment"));
             if (player.hasPermission("ticket.support") || player.hasPermission("ticket.admin"))
                 subs.addAll(List.of("claim", "close"));
+            if (plugin.getConfig().getBoolean("rating-enabled", true)) subs.add("rate");
             if (player.hasPermission("ticket.admin"))
-                subs.addAll(List.of("forward", "reload", "stats", "archive", "migrate", "export", "import"));
+                subs.addAll(List.of("forward", "reload", "stats", "archive", "migrate", "export", "import", "blacklist"));
-            for (String s : subs)
+            if ((player.hasPermission("ticket.support") || player.hasPermission("ticket.admin"))
-                if (s.startsWith(args[0].toLowerCase())) completions.add(s);
+                    && plugin.getConfig().getBoolean("priorities-enabled", true))
+                subs.add("setpriority");
+            for (String s : subs) if (s.startsWith(args[0].toLowerCase())) completions.add(s);
+
+        } else if (args.length == 2 && args[0].equalsIgnoreCase("create")
+                && plugin.getConfig().getBoolean("categories-enabled", true)) {
+            for (ConfigCategory c : plugin.getCategoryManager().getAll())
+                if (c.getKey().startsWith(args[1].toLowerCase())) completions.add(c.getKey());
+            // auch Priorität direkt ohne Kategorie anbieten
+            if (plugin.getConfig().getBoolean("priorities-enabled", true))
+                for (String p : List.of("low", "normal", "high", "urgent"))
+                    if (p.startsWith(args[1].toLowerCase())) completions.add(p);
+
+        } else if (args.length == 3 && args[0].equalsIgnoreCase("create")
+                && plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            // Priorität nach Kategorie
+            for (String p : List.of("low", "normal", "high", "urgent"))
+                if (p.startsWith(args[2].toLowerCase())) completions.add(p);
+
+        } else if (args.length == 3 && args[0].equalsIgnoreCase("setpriority")) {
+            for (String p : List.of("low", "normal", "high", "urgent"))
+                if (p.startsWith(args[2].toLowerCase())) completions.add(p);
+
         } else if (args.length == 3 && args[0].equalsIgnoreCase("forward")) {
             for (Player p : Bukkit.getOnlinePlayers())
                 if (p.getName().toLowerCase().startsWith(args[2].toLowerCase())) completions.add(p.getName());
+
+        } else if (args.length == 2 && args[0].equalsIgnoreCase("blacklist")) {
+            completions.addAll(List.of("add", "remove", "list"));
+
+        } else if (args.length == 3 && args[0].equalsIgnoreCase("blacklist")
+                && (args[1].equalsIgnoreCase("add") || args[1].equalsIgnoreCase("remove"))) {
+            for (Player p : Bukkit.getOnlinePlayers())
+                if (p.getName().toLowerCase().startsWith(args[2].toLowerCase())) completions.add(p.getName());
+
+        } else if (args.length == 3 && args[0].equalsIgnoreCase("rate")) {
+            completions.addAll(List.of("good", "bad"));
         }
         return completions;
     }

src/main/java/de/ticketsystem/discord/DiscordWebhook.java

@@ -1,6 +1,7 @@
 package de.ticketsystem.discord;
 
 import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.model.ConfigCategory;
 import de.ticketsystem.model.Ticket;
 import org.bukkit.Bukkit;
 
@@ -12,7 +13,39 @@ import java.time.Instant;
 
 /**
  * Sendet Benachrichtigungen an einen Discord-Webhook.
- * Unterstützt Embeds mit Farbe, Feldern und Timestamp.
+ * Unterstützt Embeds mit Farbe, Feldern, Timestamp, Kategorie, Priorität und Rollen-Ping.
+ *
+ * Relevante config.yml-Felder:
+ *
+ * discord:
+ *   enabled: true
+ *   webhook-url: "https://discord.com/api/webhooks/..."
+ *   role-ping-id: ""          # Rollen-ID für @Ping, leer = kein Ping
+ *   messages:
+ *     new-ticket:
+ *       title: "🎫 Neues Ticket erstellt"
+ *       color: "3066993"
+ *       footer: "TicketSystem"
+ *       show-position: true
+ *       show-category: true
+ *       show-priority: true
+ *       role-ping: true       # Ping bei neuem Ticket an/aus
+ *     ticket-closed:
+ *       enabled: false
+ *       title: "🔒 Ticket geschlossen"
+ *       color: "15158332"
+ *       footer: "TicketSystem"
+ *       show-category: true
+ *       show-priority: true
+ *       role-ping: false
+ *     ticket-forwarded:
+ *       enabled: false
+ *       title: "🔀 Ticket weitergeleitet"
+ *       color: "15105570"
+ *       footer: "TicketSystem"
+ *       show-category: true
+ *       show-priority: true
+ *       role-ping: false
  */
 public class DiscordWebhook {
 
@@ -30,32 +63,37 @@ public class DiscordWebhook {
     public void sendNewTicket(Ticket ticket) {
         if (!isEnabled()) return;
 
-        String webhookUrl = plugin.getConfig().getString("discord.webhook-url", "");
+        String webhookUrl = getWebhookUrl();
-        if (webhookUrl.isEmpty()) return;
+        if (webhookUrl == null) return;
 
-        // Felder aus Config lesen
+        String  title   = plugin.getConfig().getString ("discord.messages.new-ticket.title",         "🎫 Neues Ticket erstellt");
-        String title    = plugin.getConfig().getString("discord.messages.new-ticket.title",   "🎫 Neues Ticket erstellt");
+        String  color   = plugin.getConfig().getString ("discord.messages.new-ticket.color",         "3066993");
-        String color    = plugin.getConfig().getString("discord.messages.new-ticket.color",   "3066993"); // Grün
+        String  footer  = plugin.getConfig().getString ("discord.messages.new-ticket.footer",        "TicketSystem");
-        String footer   = plugin.getConfig().getString("discord.messages.new-ticket.footer",  "TicketSystem");
         boolean showPos = plugin.getConfig().getBoolean("discord.messages.new-ticket.show-position", true);
+        boolean showCat = plugin.getConfig().getBoolean("discord.messages.new-ticket.show-category", true);
+        boolean showPri = plugin.getConfig().getBoolean("discord.messages.new-ticket.show-priority", true);
+        boolean ping    = plugin.getConfig().getBoolean("discord.messages.new-ticket.role-ping",     true);
 
-        // JSON-Embed aufbauen
         StringBuilder fields = new StringBuilder();
         fields.append(field("Spieler",   ticket.getCreatorName(), true));
-        fields.append(",");
+        fields.append(",").append(field("Ticket ID", "#" + ticket.getId(), true));
-        fields.append(field("Ticket ID",  "#" + ticket.getId(),     true));
+        fields.append(",").append(field("Anliegen",  ticket.getMessage(),  false));
-        fields.append(",");
-        fields.append(field("Anliegen",   ticket.getMessage(),      false));
 
+        if (showCat && plugin.getConfig().getBoolean("categories-enabled", true)) {
+            ConfigCategory cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
+            fields.append(",").append(field("Kategorie", cat.getName(), true));
+        }
+        if (showPri && plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            fields.append(",").append(field("Priorität", ticket.getPriority().getDisplayName(), true));
+        }
         if (showPos) {
-            fields.append(",");
+            fields.append(",").append(field("Welt", ticket.getWorldName(), true));
-            fields.append(field("Welt",   ticket.getWorldName(),    true));
+            fields.append(",").append(field("Position",
-            fields.append(",");
-            fields.append(field("Position",
                     String.format("%.0f, %.0f, %.0f", ticket.getX(), ticket.getY(), ticket.getZ()), true));
         }
 
-        String json = buildPayload(title, Integer.parseInt(color), fields.toString(), footer);
+        String content = ping ? buildRolePing() : "";
+        String json = buildPayload(content, title, Integer.parseInt(color), fields.toString(), footer);
         sendAsync(webhookUrl, json);
     }
 
@@ -66,25 +104,34 @@ public class DiscordWebhook {
         if (!isEnabled()) return;
         if (!plugin.getConfig().getBoolean("discord.messages.ticket-closed.enabled", false)) return;
 
-        String webhookUrl = plugin.getConfig().getString("discord.webhook-url", "");
+        String webhookUrl = getWebhookUrl();
-        if (webhookUrl.isEmpty()) return;
+        if (webhookUrl == null) return;
 
-        String title  = plugin.getConfig().getString("discord.messages.ticket-closed.title",  "🔒 Ticket geschlossen");
+        String  title   = plugin.getConfig().getString ("discord.messages.ticket-closed.title",         "🔒 Ticket geschlossen");
-        String color  = plugin.getConfig().getString("discord.messages.ticket-closed.color",  "15158332"); // Rot
+        String  color   = plugin.getConfig().getString ("discord.messages.ticket-closed.color",         "15158332");
-        String footer = plugin.getConfig().getString("discord.messages.ticket-closed.footer", "TicketSystem");
+        String  footer  = plugin.getConfig().getString ("discord.messages.ticket-closed.footer",        "TicketSystem");
+        boolean showCat = plugin.getConfig().getBoolean("discord.messages.ticket-closed.show-category", true);
+        boolean showPri = plugin.getConfig().getBoolean("discord.messages.ticket-closed.show-priority", true);
+        boolean ping    = plugin.getConfig().getBoolean("discord.messages.ticket-closed.role-ping",     false);
 
         StringBuilder fields = new StringBuilder();
         fields.append(field("Ticket ID",       "#" + ticket.getId(),    true));
-        fields.append(",");
+        fields.append(",").append(field("Ersteller",        ticket.getCreatorName(), true));
-        fields.append(field("Ersteller",  ticket.getCreatorName(),   true));
+        fields.append(",").append(field("Geschlossen von",  closerName,              true));
-        fields.append(",");
+
-        fields.append(field("Geschlossen von", closerName,           true));
+        if (showCat && plugin.getConfig().getBoolean("categories-enabled", true)) {
+            ConfigCategory cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
+            fields.append(",").append(field("Kategorie", cat.getName(), true));
+        }
+        if (showPri && plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            fields.append(",").append(field("Priorität", ticket.getPriority().getDisplayName(), true));
+        }
         if (ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty()) {
-            fields.append(",");
+            fields.append(",").append(field("Kommentar", ticket.getCloseComment(), false));
-            fields.append(field("Kommentar", ticket.getCloseComment(), false));
         }
 
-        String json = buildPayload(title, Integer.parseInt(color), fields.toString(), footer);
+        String content = ping ? buildRolePing() : "";
+        String json = buildPayload(content, title, Integer.parseInt(color), fields.toString(), footer);
         sendAsync(webhookUrl, json);
     }
 
@@ -95,23 +142,32 @@ public class DiscordWebhook {
         if (!isEnabled()) return;
         if (!plugin.getConfig().getBoolean("discord.messages.ticket-forwarded.enabled", false)) return;
 
-        String webhookUrl = plugin.getConfig().getString("discord.webhook-url", "");
+        String webhookUrl = getWebhookUrl();
-        if (webhookUrl.isEmpty()) return;
+        if (webhookUrl == null) return;
 
-        String title  = plugin.getConfig().getString("discord.messages.ticket-forwarded.title",  "🔀 Ticket weitergeleitet");
+        String  title   = plugin.getConfig().getString ("discord.messages.ticket-forwarded.title",         "🔀 Ticket weitergeleitet");
-        String color  = plugin.getConfig().getString("discord.messages.ticket-forwarded.color",  "15105570"); // Orange
+        String  color   = plugin.getConfig().getString ("discord.messages.ticket-forwarded.color",         "15105570");
-        String footer = plugin.getConfig().getString("discord.messages.ticket-forwarded.footer", "TicketSystem");
+        String  footer  = plugin.getConfig().getString ("discord.messages.ticket-forwarded.footer",        "TicketSystem");
+        boolean showCat = plugin.getConfig().getBoolean("discord.messages.ticket-forwarded.show-category", true);
+        boolean showPri = plugin.getConfig().getBoolean("discord.messages.ticket-forwarded.show-priority", true);
+        boolean ping    = plugin.getConfig().getBoolean("discord.messages.ticket-forwarded.role-ping",     false);
 
         StringBuilder fields = new StringBuilder();
         fields.append(field("Ticket ID",         "#" + ticket.getId(),        true));
-        fields.append(",");
+        fields.append(",").append(field("Ersteller",          ticket.getCreatorName(),   true));
-        fields.append(field("Ersteller",           ticket.getCreatorName(),       true));
+        fields.append(",").append(field("Weitergeleitet von", fromName,                  true));
-        fields.append(",");
+        fields.append(",").append(field("Weitergeleitet an",  ticket.getForwardedToName(), true));
-        fields.append(field("Weitergeleitet von",  fromName,                      true));
-        fields.append(",");
-        fields.append(field("Weitergeleitet an",   ticket.getForwardedToName(),   true));
 
-        String json = buildPayload(title, Integer.parseInt(color), fields.toString(), footer);
+        if (showCat && plugin.getConfig().getBoolean("categories-enabled", true)) {
+            ConfigCategory cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
+            fields.append(",").append(field("Kategorie", cat.getName(), true));
+        }
+        if (showPri && plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            fields.append(",").append(field("Priorität", ticket.getPriority().getDisplayName(), true));
+        }
+
+        String content = ping ? buildRolePing() : "";
+        String json = buildPayload(content, title, Integer.parseInt(color), fields.toString(), footer);
         sendAsync(webhookUrl, json);
     }
 
@@ -121,11 +177,26 @@ public class DiscordWebhook {
         return plugin.getConfig().getBoolean("discord.enabled", false);
     }
 
+    /** Gibt die Webhook-URL zurück oder null wenn nicht gesetzt. */
+    private String getWebhookUrl() {
+        String url = plugin.getConfig().getString("discord.webhook-url", "");
+        return url.isEmpty() ? null : url;
+    }
+
+    /**
+     * Baut den @Rollen-Ping-String aus der konfigurierten Rollen-ID.
+     * Leer wenn keine ID gesetzt.
+     */
+    private String buildRolePing() {
+        String roleId = plugin.getConfig().getString("discord.role-ping-id", "").trim();
+        if (roleId.isEmpty()) return "";
+        return "<@&" + roleId + ">";
+    }
+
     /**
      * Baut einen einzelnen Embed-Field als JSON-String.
      */
     private String field(String name, String value, boolean inline) {
-        // Anführungszeichen und Backslashes im Wert escapen
         String safeValue = value != null
                 ? value.replace("\\", "\\\\").replace("\"", "\\\"")
                 : "–";
@@ -136,11 +207,17 @@ public class DiscordWebhook {
 
     /**
      * Baut den kompletten Webhook-Payload als JSON.
+     * content = optionaler Ping-Text außerhalb des Embeds.
      */
-    private String buildPayload(String title, int color, String fieldsJson, String footer) {
+    private String buildPayload(String content, String title, int color, String fieldsJson, String footer) {
-        String timestamp = Instant.now().toString(); // ISO-8601
+        String timestamp  = Instant.now().toString();
+        String safeTitle  = title.replace("\"", "\\\"");
+        String safeFooter = footer.replace("\"", "\\\"");
+        String safeContent = content.replace("\"", "\\\"");
+
         return String.format("""
                 {
+                  "content": "%s",
                   "embeds": [{
                     "title": "%s",
                     "color": %d,
@@ -149,10 +226,11 @@ public class DiscordWebhook {
                     "timestamp": "%s"
                   }]
                 }""",
-                title.replace("\"", "\\\""),
+                safeContent,
+                safeTitle,
                 color,
                 fieldsJson,
-                footer.replace("\"", "\\\""),
+                safeFooter,
                 timestamp);
     }
 
@@ -180,7 +258,6 @@ public class DiscordWebhook {
                     plugin.getLogger().info("[DEBUG] Discord Webhook Response: " + responseCode);
                 }
 
-                // 204 = No Content → Erfolg bei Discord
                 if (responseCode != 200 && responseCode != 204) {
                     plugin.getLogger().warning("[DiscordWebhook] Unerwarteter Response-Code: " + responseCode);
                 }

src/main/java/de/ticketsystem/gui/TicketGUI.java

@@ -2,6 +2,10 @@ package de.ticketsystem.gui;
 
 import de.ticketsystem.TicketPlugin;
 import de.ticketsystem.model.Ticket;
+import de.ticketsystem.manager.CategoryManager;
+import de.ticketsystem.model.ConfigCategory;
+import de.ticketsystem.model.TicketComment;
+import de.ticketsystem.model.TicketPriority;
 import de.ticketsystem.model.TicketStatus;
 import org.bukkit.Bukkit;
 import org.bukkit.Material;
@@ -16,79 +20,144 @@ import org.bukkit.inventory.ItemStack;
 import org.bukkit.inventory.meta.ItemMeta;
 
 import java.text.SimpleDateFormat;
-import java.util.ArrayList;
+import java.util.*;
-import java.util.HashMap;
-import java.util.List;
-import java.util.Map;
-import java.util.UUID;
 
 public class TicketGUI implements Listener {
 
     // ─────────────────────────── Titel-Konstanten ──────────────────────────
 
-    private static final String GUI_TITLE        = "§8§lTicket-Übersicht";  // Admin/Supporter Übersicht
+    private static final String GUI_TITLE        = "§8§lTicket-Übersicht";
-    private static final String PLAYER_GUI_TITLE = "§8§lMeine Tickets";     // Spieler: eigene Tickets
+    private static final String CLOSED_GUI_TITLE = "§8§lTicket-Archiv";
-    private static final String DETAIL_GUI_TITLE = "§8§lTicket-Details";    // Admin: Detail-Ansicht
+    private static final String PLAYER_GUI_TITLE = "§8§lMeine Tickets";
+    private static final String DETAIL_GUI_TITLE = "§8§lTicket-Details";
+    private static final String ARCHIVE_PERMISSION = "ticket.archive";
+
+    /** Ticket-Slots pro Seite (Reihen 0–4, Slots 0–44) */
+    private static final int PAGE_SIZE = 45;
 
     private static final SimpleDateFormat DATE_FORMAT = new SimpleDateFormat("dd.MM.yyyy HH:mm");
 
     private final TicketPlugin plugin;
 
+    // ─────────────────────────── State-Maps ────────────────────────────────
+
     /** Admin-Übersicht: Slot → Ticket */
     private final Map<UUID, Map<Integer, Ticket>> playerSlotMap       = new HashMap<>();
-
+    /** Admin-Archiv: Slot → Ticket */
+    private final Map<UUID, Map<Integer, Ticket>> playerClosedSlotMap = new HashMap<>();
     /** Spieler-GUI: Slot → Ticket */
     private final Map<UUID, Map<Integer, Ticket>> playerOwnSlotMap    = new HashMap<>();
-
+    /** Detail-Ansicht: UUID → Ticket */
-    /** Detail-Ansicht: Player-UUID → Ticket */
     private final Map<UUID, Ticket>               detailTicketMap     = new HashMap<>();
 
-    /** Wartet auf Chat-Eingabe für Close-Kommentar: Player-UUID → Ticket-ID */
+    /** Aktuelle Seite pro Spieler (Admin, Archiv, Spieler) */
+    private final Map<UUID, Integer> adminPage  = new HashMap<>();
+    private final Map<UUID, Integer> archivePage= new HashMap<>();
+    private final Map<UUID, Integer> playerPage = new HashMap<>();
+
+    /** Kategorie-Filter für die Admin-GUI: null = alle */
+    private final Map<UUID, ConfigCategory> categoryFilter = new HashMap<>();
+
+    /** Wartet auf Chat-Eingabe für Close-Kommentar */
     private final Map<UUID, Integer> awaitingComment = new HashMap<>();
 
-    public TicketGUI(TicketPlugin plugin) {
+    /** Aus Archiv heraus in Detail gegangen */
-        this.plugin = plugin;
+    private final Set<UUID> viewingFromArchive = new HashSet<>();
-    }
+
+    // ─────────────────────────── Konstruktor ───────────────────────────────
+
+    public TicketGUI(TicketPlugin plugin) { this.plugin = plugin; }
 
     // ═══════════════════════════════════════════════════════════════════════
-    //  ADMIN / SUPPORTER GUI  (Übersicht aller Tickets)
+    //  ADMIN / SUPPORTER GUI (paginiert, mit Kategorie-Filter)
     // ═══════════════════════════════════════════════════════════════════════
 
-    public void openGUI(Player player) {
+    public void openGUI(Player player) { openGUI(player, adminPage.getOrDefault(player.getUniqueId(), 0)); }
-        List<Ticket> tickets = plugin.getDatabaseManager().getTicketsByStatus(
+
+    public void openGUI(Player player, int page) {
+        adminPage.put(player.getUniqueId(), page);
+
+        List<Ticket> all = plugin.getDatabaseManager().getTicketsByStatus(
                 TicketStatus.OPEN, TicketStatus.CLAIMED, TicketStatus.FORWARDED);
 
-        if (tickets.isEmpty()) {
+        // Kategorie-Filter anwenden
-            player.sendMessage(plugin.formatMessage("messages.no-open-tickets"));
+        ConfigCategory filter = categoryFilter.getOrDefault(player.getUniqueId(), null);
-            return;
+        if (filter != null && plugin.getConfig().getBoolean("categories-enabled", true)) {
+            all.removeIf(t -> !t.getCategoryKey().equals(filter.getKey()));
         }
 
-        int size = calcSize(tickets.size());
+        // Priorität-Sortierung (URGENT → HIGH → NORMAL → LOW)
-        Inventory inv = Bukkit.createInventory(null, size, GUI_TITLE);
+        if (plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            all.sort((a, b) -> b.getPriority().ordinal() - a.getPriority().ordinal());
+        }
+
+        int totalPages = Math.max(1, (int) Math.ceil((double) all.size() / PAGE_SIZE));
+        page = Math.max(0, Math.min(page, totalPages - 1));
+        adminPage.put(player.getUniqueId(), page);
+
+        Inventory inv = Bukkit.createInventory(null, 54, GUI_TITLE);
         Map<Integer, Ticket> slotMap = new HashMap<>();
 
-        for (int i = 0; i < tickets.size() && i < 54; i++) {
+        int start = page * PAGE_SIZE;
-            Ticket ticket = tickets.get(i);
+        for (int i = 0; i < PAGE_SIZE && (start + i) < all.size(); i++) {
+            Ticket ticket = all.get(start + i);
             inv.setItem(i, buildAdminListItem(ticket));
             slotMap.put(i, ticket);
         }
 
-        fillEmpty(inv);
+        fillAdminNavigation(inv, false, player, page, totalPages);
         playerSlotMap.put(player.getUniqueId(), slotMap);
         player.openInventory(inv);
     }
 
     // ═══════════════════════════════════════════════════════════════════════
-    //  SPIELER-GUI  (nur eigene Tickets, mit Lösch-Option bei OPEN)
+    //  ADMIN ARCHIV GUI
     // ═══════════════════════════════════════════════════════════════════════
 
-    public void openPlayerGUI(Player player) {
+    public void openClosedGUI(Player player) { openClosedGUI(player, archivePage.getOrDefault(player.getUniqueId(), 0)); }
+
+    public void openClosedGUI(Player player, int page) {
+        if (!player.hasPermission(ARCHIVE_PERMISSION)) {
+            player.sendMessage(plugin.color("&cDu hast keine Berechtigung, das Archiv zu öffnen."));
+            return;
+        }
+        archivePage.put(player.getUniqueId(), page);
+
+        List<Ticket> tickets = plugin.getDatabaseManager().getTicketsByStatus(TicketStatus.CLOSED);
+        int totalPages = Math.max(1, (int) Math.ceil((double) tickets.size() / PAGE_SIZE));
+        page = Math.max(0, Math.min(page, totalPages - 1));
+        archivePage.put(player.getUniqueId(), page);
+
+        Inventory inv = Bukkit.createInventory(null, 54, CLOSED_GUI_TITLE);
+        Map<Integer, Ticket> slotMap = new HashMap<>();
+
+        int start = page * PAGE_SIZE;
+        for (int i = 0; i < PAGE_SIZE && (start + i) < tickets.size(); i++) {
+            Ticket ticket = tickets.get(start + i);
+            inv.setItem(i, buildAdminListItem(ticket));
+            slotMap.put(i, ticket);
+        }
+
+        fillAdminNavigation(inv, true, player, page, totalPages);
+        playerClosedSlotMap.put(player.getUniqueId(), slotMap);
+        player.openInventory(inv);
+    }
+
+    // ═══════════════════════════════════════════════════════════════════════
+    //  SPIELER-GUI (paginiert)
+    // ═══════════════════════════════════════════════════════════════════════
+
+    public void openPlayerGUI(Player player) { openPlayerGUI(player, playerPage.getOrDefault(player.getUniqueId(), 0)); }
+
+    public void openPlayerGUI(Player player, int page) {
+        playerPage.put(player.getUniqueId(), page);
+
         List<Ticket> all = plugin.getDatabaseManager().getTicketsByStatus(
                 TicketStatus.OPEN, TicketStatus.CLAIMED, TicketStatus.FORWARDED, TicketStatus.CLOSED);
 
         List<Ticket> tickets = new ArrayList<>();
         for (Ticket t : all) {
-            if (t.getCreatorUUID().equals(player.getUniqueId())) tickets.add(t);
+            if (t.getCreatorUUID().equals(player.getUniqueId()) && !t.isPlayerDeleted()) tickets.add(t);
         }
 
         if (tickets.isEmpty()) {
@@ -96,73 +165,83 @@ public class TicketGUI implements Listener {
             return;
         }
 
-        int size = calcSize(tickets.size());
+        int totalPages = Math.max(1, (int) Math.ceil((double) tickets.size() / PAGE_SIZE));
-        Inventory inv = Bukkit.createInventory(null, size, PLAYER_GUI_TITLE);
+        page = Math.max(0, Math.min(page, totalPages - 1));
+        playerPage.put(player.getUniqueId(), page);
+
+        Inventory inv = Bukkit.createInventory(null, 54, PLAYER_GUI_TITLE);
         Map<Integer, Ticket> slotMap = new HashMap<>();
 
-        for (int i = 0; i < tickets.size() && i < 54; i++) {
+        int start = page * PAGE_SIZE;
-            Ticket ticket = tickets.get(i);
+        for (int i = 0; i < PAGE_SIZE && (start + i) < tickets.size(); i++) {
+            Ticket ticket = tickets.get(start + i);
             inv.setItem(i, buildPlayerTicketItem(ticket));
             slotMap.put(i, ticket);
         }
 
-        fillEmpty(inv);
+        // Nav-Leiste für Spieler-GUI (nur Prev/Next, kein Filter/Archiv)
+        fillPlayerNavigation(inv, page, totalPages);
+
         playerOwnSlotMap.put(player.getUniqueId(), slotMap);
         player.openInventory(inv);
     }
 
     // ═══════════════════════════════════════════════════════════════════════
-    //  ADMIN DETAIL-GUI  (Aktionen für ein einzelnes Ticket)
+    //  ADMIN DETAIL-GUI
     // ═══════════════════════════════════════════════════════════════════════
 
     public void openDetailGUI(Player player, Ticket ticket) {
         Inventory inv = Bukkit.createInventory(null, 27, DETAIL_GUI_TITLE);
 
-        // Slot 4: Ticket-Info (Mitte oben)
+        // Slot 4: Ticket-Info
         inv.setItem(4, buildDetailInfoItem(ticket));
 
-        // Slot 10: Teleportieren (immer verfügbar)
+        // Slot 10: Teleportieren
-        inv.setItem(10, buildActionItem(
+        inv.setItem(10, buildActionItem(Material.ENDER_PEARL, "§b§lTeleportieren",
-                Material.ENDER_PEARL,
-                "§b§lTeleportieren",
                 List.of("§7Teleportiert dich zur", "§7Position des Tickets.")));
 
-        // Slot 12: Claimen (nur wenn OPEN), sonst grauer Platzhalter
+        // Slot 12: Claimen / Löschen / Grau
         if (ticket.getStatus() == TicketStatus.OPEN) {
-            inv.setItem(12, buildActionItem(
+            inv.setItem(12, buildActionItem(Material.LIME_WOOL, "§a§lTicket annehmen",
-                    Material.LIME_WOOL,
-                    "§a§lTicket annehmen",
                     List.of("§7Nimmt dieses Ticket an", "§7und markiert es als bearbeitet.")));
+        } else if (ticket.getStatus() == TicketStatus.CLOSED && player.hasPermission(ARCHIVE_PERMISSION)) {
+            inv.setItem(12, buildActionItem(Material.BARRIER, "§4§lTicket permanent löschen",
+                    List.of("§7Löscht dieses Ticket", "§7unwiderruflich aus der Datenbank.",
+                            "§8§m                            ", "§c§lACHTUNG: §cNicht rückgängig zu machen!")));
         } else {
-            inv.setItem(12, buildActionItem(
+            inv.setItem(12, buildActionItem(Material.GRAY_WOOL, "§8Bereits angenommen",
-                    Material.GRAY_WOOL,
-                    "§8Bereits angenommen",
                     List.of("§7Dieses Ticket wurde bereits", "§7angenommen.")));
         }
 
-        // Slot 14: Schließen — für OPEN, CLAIMED und FORWARDED; grauer Block wenn bereits CLOSED
+        // Slot 14: Schließen
         if (ticket.getStatus() != TicketStatus.CLOSED) {
-            inv.setItem(14, buildActionItem(
+            inv.setItem(14, buildActionItem(Material.RED_WOOL, "§c§lTicket schließen",
-                    Material.RED_WOOL,
+                    List.of("§7Schließt das Ticket.", "§8§m                            ", "§eKlick für Kommentar-Eingabe.")));
-                    "§c§lTicket schließen",
-                    List.of(
-                            "§7Schließt das Ticket.",
-                            "§8§m                            ",
-                            "§eNach dem Klick kannst du im",
-                            "§eChat einen Kommentar eingeben.",
-                            "§7Tippe §c- §7für keinen Kommentar.",
-                            "§7Tippe §ccancel §7zum Abbrechen.")));
         } else {
-            inv.setItem(14, buildActionItem(
+            inv.setItem(14, buildActionItem(Material.GRAY_WOOL, "§8Bereits geschlossen",
-                    Material.GRAY_WOOL,
-                    "§8Bereits geschlossen",
                     List.of("§7Dieses Ticket ist bereits", "§7geschlossen.")));
         }
 
-        // Slot 16: Zurück zur Übersicht
+        // Slot 22: Kommentare anzeigen
-        inv.setItem(16, buildActionItem(
+        inv.setItem(22, buildActionItem(Material.BOOK, "§e§lKommentare anzeigen",
-                Material.ARROW,
+                List.of("§7Zeigt alle Nachrichten/Antworten", "§7zu diesem Ticket im Chat.")));
-                "§7§lZurück",
+
+        // Slot 20: Priorität ändern (nur wenn priorities-enabled und nicht geschlossen)
+        if (plugin.getConfig().getBoolean("priorities-enabled", true)
+                && player.hasPermission("ticket.support")
+                && ticket.getStatus() != TicketStatus.CLOSED) {
+            TicketPriority cur = ticket.getPriority();
+            List<String> prioLore = new ArrayList<>();
+            prioLore.add("§7Aktuell: " + cur.getColored());
+            prioLore.add("§8Klicken zum Wechseln");
+            prioLore.add("§8§m                            ");
+            for (TicketPriority p : TicketPriority.values())
+                prioLore.add((p == cur ? "§a» " : "§7   ") + p.getColored());
+            inv.setItem(20, buildActionItem(cur.getGuiMaterial(), "§6§lPriorität ändern", prioLore));
+        }
+
+        // Slot 16: Zurück
+        inv.setItem(16, buildActionItem(Material.ARROW, "§7§lZurück",
                 List.of("§7Zurück zur Ticket-Übersicht.")));
 
         fillEmpty(inv);
@@ -179,89 +258,168 @@ public class TicketGUI implements Listener {
         if (!(event.getWhoClicked() instanceof Player player)) return;
         String title = event.getView().getTitle();
 
-        if (!title.equals(GUI_TITLE) && !title.equals(PLAYER_GUI_TITLE) && !title.equals(DETAIL_GUI_TITLE)) return;
+        if (!title.equals(GUI_TITLE) && !title.equals(CLOSED_GUI_TITLE)
+                && !title.equals(PLAYER_GUI_TITLE) && !title.equals(DETAIL_GUI_TITLE)) return;
         event.setCancelled(true);
 
         int slot = event.getRawSlot();
         if (slot < 0) return;
 
-        // ── Admin-Übersicht ──────────────────────────────────────────────
+        // ── Admin Haupt-Übersicht ───────────────────────────────────────────
         if (title.equals(GUI_TITLE)) {
+            handleAdminNavClick(player, slot, false);
+            if (slot < PAGE_SIZE) {
                 Map<Integer, Ticket> slotMap = playerSlotMap.get(player.getUniqueId());
                 if (slotMap == null) return;
                 Ticket ticket = slotMap.get(slot);
-            if (ticket == null) return;
+                if (ticket != null) {
-
+                    viewingFromArchive.remove(player.getUniqueId());
                     player.closeInventory();
-
+                    openTicketDetailAsync(player, ticket);
-            // Frische Daten aus DB holen, dann Detail-GUI öffnen
+                }
-            Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-                Ticket fresh = plugin.getDatabaseManager().getTicketById(ticket.getId());
-                Bukkit.getScheduler().runTask(plugin, () -> {
-                    if (fresh == null) {
-                        player.sendMessage(plugin.formatMessage("messages.ticket-not-found"));
-                        return;
             }
-                    openDetailGUI(player, fresh);
-                });
-            });
             return;
         }
 
-        // ── Spieler-GUI ──────────────────────────────────────────────────
+        // ── Admin Archiv ───────────────────────────────────────────────────
+        if (title.equals(CLOSED_GUI_TITLE)) {
+            handleArchiveNavClick(player, slot);
+            if (slot < PAGE_SIZE) {
+                Map<Integer, Ticket> slotMap = playerClosedSlotMap.get(player.getUniqueId());
+                if (slotMap == null) return;
+                Ticket ticket = slotMap.get(slot);
+                if (ticket != null) {
+                    viewingFromArchive.add(player.getUniqueId());
+                    player.closeInventory();
+                    openTicketDetailAsync(player, ticket);
+                }
+            }
+            return;
+        }
+
+        // ── Spieler-GUI ────────────────────────────────────────────────────
         if (title.equals(PLAYER_GUI_TITLE)) {
+            // Navigationstasten
+            int curPage = playerPage.getOrDefault(player.getUniqueId(), 0);
+            if (slot == 45) { openPlayerGUI(player, curPage - 1); return; }
+            if (slot == 53) { openPlayerGUI(player, curPage + 1); return; }
+
+            if (slot < PAGE_SIZE) {
                 Map<Integer, Ticket> slotMap = playerOwnSlotMap.get(player.getUniqueId());
                 if (slotMap == null) return;
                 Ticket ticket = slotMap.get(slot);
                 if (ticket == null) return;
 
                 player.closeInventory();
-
+                if (ticket.getStatus() == TicketStatus.OPEN || ticket.getStatus() == TicketStatus.CLOSED) {
-            if (ticket.getStatus() == TicketStatus.OPEN) {
+                    boolean success = plugin.getDatabaseManager().markAsPlayerDeleted(ticket.getId());
-                Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-                    boolean deleted = plugin.getDatabaseManager().deleteTicket(ticket.getId());
                     Bukkit.getScheduler().runTask(plugin, () -> {
-                        if (deleted) {
+                        if (success) {
-                            player.sendMessage(plugin.color(
+                            player.sendMessage(plugin.color("&aDein Ticket &e#" + ticket.getId() + " &awurde aus deiner Übersicht entfernt."));
-                                    "&aDein Ticket &e#" + ticket.getId() + " &awurde gelöscht."));
                             openPlayerGUI(player);
                         } else {
-                            player.sendMessage(plugin.color("&cFehler beim Löschen des Tickets."));
+                            player.sendMessage(plugin.color("&cFehler beim Entfernen des Tickets."));
                         }
                     });
-                });
                 } else {
-                player.sendMessage(plugin.color(
+                    player.sendMessage(plugin.color("&cDu kannst dieses Ticket nicht löschen, da es bereits von einem Supporter bearbeitet wird."));
-                        "&cDieses Ticket kann nicht mehr gelöscht werden, " +
+                }
-                        "da es bereits angenommen oder geschlossen wurde."));
             }
             return;
         }
 
-        // ── Admin Detail-GUI ─────────────────────────────────────────────
+        // ── Admin Detail-GUI ───────────────────────────────────────────────
         if (title.equals(DETAIL_GUI_TITLE)) {
             Ticket ticket = detailTicketMap.get(player.getUniqueId());
             if (ticket == null) return;
-
             player.closeInventory();
-
             switch (slot) {
                 case 10 -> handleDetailTeleport(player, ticket);
-                case 12 -> handleDetailClaim(player, ticket);
+                case 12 -> {
+                    if (ticket.getStatus() == TicketStatus.CLOSED && player.hasPermission(ARCHIVE_PERMISSION)) {
+                        handleDetailPermanentDelete(player, ticket);
+                    } else {
+                        handleDetailClaim(player, ticket);
+                    }
+                }
                 case 14 -> handleDetailClose(player, ticket);
-                case 16 -> openGUI(player);
+                case 20 -> handleDetailCyclePriority(player, ticket);
-                // Glasscheiben und andere Slots → nichts tun
+                case 22 -> handleShowComments(player, ticket);
+                case 16 -> {
+                    if (viewingFromArchive.remove(player.getUniqueId())) openClosedGUI(player);
+                    else openGUI(player);
+                }
             }
         }
     }
 
-    // ─────────────────────────── Detail-Aktionen ───────────────────────────
+    // ─────────────────────────── Navigation-Handler ─────────────────────────
+
+    /**
+     * Verarbeitet Klicks auf die Navigationsleiste der Admin-Übersicht (Slots 45–53).
+     */
+    private void handleAdminNavClick(Player player, int slot, boolean isArchive) {
+        int curPage = adminPage.getOrDefault(player.getUniqueId(), 0);
+        switch (slot) {
+            case 45 -> openGUI(player, curPage - 1);  // Zurück
+            case 53 -> openGUI(player, curPage + 1);  // Vor
+            case 49 -> {                               // Archiv-Button oder Zurück im Archiv
+                if (player.hasPermission(ARCHIVE_PERMISSION)) openClosedGUI(player);
+                else player.sendMessage(plugin.color("&cDu hast keine Berechtigung, das Archiv zu öffnen."));
+            }
+            case 47 -> {                               // Kategorie-Filter (wenn aktiviert)
+                if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+                    cycleCategoryFilter(player);
+                    openGUI(player, 0);
+                }
+            }
+        }
+    }
+
+    private void handleArchiveNavClick(Player player, int slot) {
+        int curPage = archivePage.getOrDefault(player.getUniqueId(), 0);
+        switch (slot) {
+            case 45 -> openClosedGUI(player, curPage - 1);
+            case 53 -> openClosedGUI(player, curPage + 1);
+            case 49 -> openGUI(player);  // Zurück zur Hauptübersicht
+        }
+    }
+
+    /** Wechselt zum nächsten Kategorie-Filter */
+    private void cycleCategoryFilter(Player player) {
+        CategoryManager cm = plugin.getCategoryManager();
+        List<ConfigCategory> all = cm.getAll();
+        ConfigCategory current = categoryFilter.getOrDefault(player.getUniqueId(), null);
+
+        if (current == null) {
+            if (!all.isEmpty()) categoryFilter.put(player.getUniqueId(), all.get(0));
+        } else {
+            int idx = all.indexOf(current);
+            int next = idx + 1;
+            if (next >= all.size()) categoryFilter.remove(player.getUniqueId()); // Zurück zu Alle
+            else categoryFilter.put(player.getUniqueId(), all.get(next));
+        }
+        ConfigCategory newFilter = categoryFilter.getOrDefault(player.getUniqueId(), null);
+        String filterName = newFilter != null ? newFilter.getColored() : "§7Alle";
+        player.sendMessage(plugin.color("&7Filter: " + filterName));
+    }
+
+    // ─────────────────────────── Detail-Aktionen ────────────────────────────
+
+    private void openTicketDetailAsync(Player player, Ticket currentTicket) {
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            Ticket fresh = plugin.getDatabaseManager().getTicketById(currentTicket.getId());
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (fresh == null) { player.sendMessage(plugin.formatMessage("messages.ticket-not-found")); return; }
+                openDetailGUI(player, fresh);
+            });
+        });
+    }
 
     private void handleDetailTeleport(Player player, Ticket ticket) {
         if (ticket.getLocation() != null) {
             player.teleport(ticket.getLocation());
-            player.sendMessage(plugin.color(
+            player.sendMessage(plugin.color("&7Du wurdest zu Ticket &e#" + ticket.getId() + " &7teleportiert."));
-                    "&7Du wurdest zu Ticket &e#" + ticket.getId() + " &7teleportiert."));
         } else {
             player.sendMessage(plugin.color("&cDie Welt des Tickets ist nicht geladen!"));
         }
@@ -272,34 +430,44 @@ public class TicketGUI implements Listener {
             player.sendMessage(plugin.formatMessage("messages.already-claimed"));
             return;
         }
-
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
-            boolean success = plugin.getDatabaseManager().claimTicket(
+            boolean success = plugin.getDatabaseManager().claimTicket(ticket.getId(), player.getUniqueId(), player.getName());
-                    ticket.getId(), player.getUniqueId(), player.getName());
-
             Bukkit.getScheduler().runTask(plugin, () -> {
-                if (success) {
+                if (!success) { player.sendMessage(plugin.formatMessage("messages.already-claimed")); return; }
                 player.sendMessage(plugin.formatMessage("messages.ticket-claimed")
                         .replace("{id}", String.valueOf(ticket.getId()))
                         .replace("{player}", ticket.getCreatorName()));
-
+                ticket.setClaimerUUID(player.getUniqueId());
+                ticket.setClaimerName(player.getName());
                 plugin.getTicketManager().notifyCreatorClaimed(ticket);
-
                 if (ticket.getLocation() != null) player.teleport(ticket.getLocation());
-
-                    // ── BUGFIX: Detail-GUI mit frischen DB-Daten neu öffnen ──
-                    // Dadurch verschwindet der Claim-Button und der Schließen-Button
-                    // ist sofort korrekt sichtbar, ohne dass der Admin die GUI
-                    // erst schließen und neu öffnen muss.
                 Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
                     Ticket fresh = plugin.getDatabaseManager().getTicketById(ticket.getId());
-                        Bukkit.getScheduler().runTask(plugin, () -> {
+                    Bukkit.getScheduler().runTask(plugin, () -> { if (fresh != null) openDetailGUI(player, fresh); });
-                            if (fresh != null) openDetailGUI(player, fresh);
                 });
             });
+        });
+    }
 
+    private void handleDetailPermanentDelete(Player player, Ticket ticket) {
+        if (!player.hasPermission(ARCHIVE_PERMISSION)) {
+            player.sendMessage(plugin.color("&cDu hast keine Berechtigung, Tickets permanent zu löschen."));
+            return;
+        }
+        if (ticket.getStatus() != TicketStatus.CLOSED) {
+            player.sendMessage(plugin.color("&cNur geschlossene Tickets können permanent gelöscht werden."));
+            return;
+        }
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            boolean success = plugin.getDatabaseManager().deleteTicket(ticket.getId());
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (success) {
+                    player.sendMessage(plugin.color("&aTicket &e#" + ticket.getId() + " &awurde permanent gelöscht."));
+                    viewingFromArchive.remove(player.getUniqueId());
+                    openClosedGUI(player);
                 } else {
-                    player.sendMessage(plugin.formatMessage("messages.already-claimed"));
+                    player.sendMessage(plugin.color("&cFehler beim Löschen des Tickets."));
+                    openClosedGUI(player);
                 }
             });
         });
@@ -310,93 +478,199 @@ public class TicketGUI implements Listener {
             player.sendMessage(plugin.color("&cDieses Ticket ist bereits geschlossen."));
             return;
         }
-
         awaitingComment.put(player.getUniqueId(), ticket.getId());
         player.sendMessage(plugin.color("&8&m                                        "));
         player.sendMessage(plugin.color("&6Ticket #" + ticket.getId() + " schließen"));
-        player.sendMessage(plugin.color("&7Gib einen Kommentar für den Spieler ein."));
+        player.sendMessage(plugin.color("&7Gib einen Kommentar ein (&e- &7für keinen)."));
-        player.sendMessage(plugin.color("&7Kein Kommentar? Tippe: &e-"));
+        player.sendMessage(plugin.color("&7Abbrechen mit &ccancel"));
-        player.sendMessage(plugin.color("&7Abbrechen? Tippe: &ccancel"));
         player.sendMessage(plugin.color("&8&m                                        "));
     }
 
-    // ─────────────────────────── Chat-Listener (Kommentar-Eingabe) ─────────
+    private void handleDetailCyclePriority(Player player, Ticket ticket) {
+        if (!player.hasPermission("ticket.support") && !player.hasPermission("ticket.admin")) {
+            player.sendMessage(plugin.color("&cDu hast keine Berechtigung, die Priorität zu ändern."));
+            return;
+        }
+        if (!plugin.getConfig().getBoolean("priorities-enabled", true)) return;
+        if (ticket.getStatus() == TicketStatus.CLOSED) {
+            player.sendMessage(plugin.color("&cDie Priorität geschlossener Tickets kann nicht geändert werden."));
+            return;
+        }
+        TicketPriority[] values = TicketPriority.values();
+        TicketPriority next = values[(ticket.getPriority().ordinal() + 1) % values.length];
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            boolean success = plugin.getDatabaseManager().setTicketPriority(ticket.getId(), next);
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                if (success) {
+                    ticket.setPriority(next);
+                    player.sendMessage(plugin.color("&aPriorität auf " + next.getColored() + " &agesetzt."));
+                    openDetailGUI(player, ticket);
+                } else {
+                    player.sendMessage(plugin.color("&cFehler beim Ändern der Priorität."));
+                    openDetailGUI(player, ticket);
+                }
+            });
+        });
+    }
+
+
+    private void handleShowComments(Player player, Ticket ticket) {
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            List<TicketComment> comments = plugin.getDatabaseManager().getComments(ticket.getId());
+            Bukkit.getScheduler().runTask(plugin, () -> {
+                player.sendMessage(plugin.color("&8&m                                        "));
+                player.sendMessage(plugin.color("&6Kommentare zu Ticket #" + ticket.getId()));
+                if (comments.isEmpty()) {
+                    player.sendMessage(plugin.color("&7Noch keine Kommentare vorhanden."));
+                } else {
+                    for (TicketComment c : comments) {
+                        String time = DATE_FORMAT.format(c.getCreatedAt());
+                        player.sendMessage(plugin.color("&e" + c.getAuthorName() + " &7(" + time + ")&8: &f" + c.getMessage()));
+                    }
+                }
+                player.sendMessage(plugin.color("&8&m                                        "));
+                // Gleich wieder Detail-GUI öffnen
+                openDetailGUI(player, ticket);
+            });
+        });
+    }
+
+    // ─────────────────────────── Chat-Events ────────────────────────────────
 
     @EventHandler(priority = EventPriority.LOWEST)
     public void onPlayerChat(AsyncPlayerChatEvent event) {
         Player player = event.getPlayer();
         if (!awaitingComment.containsKey(player.getUniqueId())) return;
-
         event.setCancelled(true);
+
         int ticketId = awaitingComment.remove(player.getUniqueId());
         String input = event.getMessage().trim();
 
         if (input.equalsIgnoreCase("cancel")) {
-            Bukkit.getScheduler().runTask(plugin, () ->
+            Bukkit.getScheduler().runTask(plugin, () -> player.sendMessage(plugin.color("&cAbgebrochen.")));
-                    player.sendMessage(plugin.color("&cSchließen abgebrochen.")));
             return;
         }
 
-        // "-" = bewusst kein Kommentar
         final String comment = input.equals("-") ? "" : input;
-
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             boolean success = plugin.getDatabaseManager().closeTicket(ticketId, comment);
-
             if (success) {
                 Ticket ticket = plugin.getDatabaseManager().getTicketById(ticketId);
                 Bukkit.getScheduler().runTask(plugin, () -> {
-                    player.sendMessage(plugin.formatMessage("messages.ticket-closed")
+                    player.sendMessage(plugin.formatMessage("messages.ticket-closed").replace("{id}", String.valueOf(ticketId)));
-                            .replace("{id}", String.valueOf(ticketId)));
+                    if (!comment.isEmpty()) player.sendMessage(plugin.color("&7Kommentar: &f" + comment));
-
-                    if (!comment.isEmpty()) {
-                        player.sendMessage(plugin.color("&7Kommentar gespeichert: &f" + comment));
-                    }
-
                     if (ticket != null) {
                         ticket.setCloseComment(comment);
-                        plugin.getTicketManager().notifyCreatorClosed(ticket);
+                        plugin.getTicketManager().notifyCreatorClosed(ticket, player.getName());
                     }
                 });
-            } else {
-                Bukkit.getScheduler().runTask(plugin, () ->
-                        player.sendMessage(plugin.formatMessage("messages.ticket-not-found")));
             }
         });
     }
 
-    // ═══════════════════════════════════════════════════════════════════════
+    // ─────────────────────────── Item-Builder ──────────────────────────────
-    //  ITEM-BUILDER
+
-    // ═══════════════════════════════════════════════════════════════════════
+    /**
+     * Füllt die Navigationsleiste (letzte Reihe, Slots 45–53).
+     * Layout: [45]=Zurück | [47]=Filter | [49]=Archiv/Hauptmenü | [51]=leer | [53]=Weiter
+     */
+    private void fillAdminNavigation(Inventory inv, boolean isArchiveView, Player player, int page, int totalPages) {
+        ItemStack glass = makeGlass();
+        for (int i = 45; i < 54; i++) inv.setItem(i, glass);
+
+        // Zurück (Slot 45)
+        if (page > 0) {
+            inv.setItem(45, buildActionItem(Material.ARROW, "§7§l◄ Zurück",
+                    List.of("§7Seite " + page + " von " + totalPages)));
+        }
+
+        // Weiter (Slot 53)
+        if (page < totalPages - 1) {
+            inv.setItem(53, buildActionItem(Material.ARROW, "§7§lWeiter ►",
+                    List.of("§7Seite " + (page + 2) + " von " + totalPages)));
+        }
+
+        // Seitenanzeige (Slot 49)
+        if (!isArchiveView) {
+            if (player.hasPermission(ARCHIVE_PERMISSION)) {
+                inv.setItem(49, buildActionItem(Material.CHEST, "§7§lGeschlossene Tickets",
+                        List.of("§7Zeigt alle abgeschlossenen", "§7Tickets im Archiv an.")));
+            }
+            // Kategorie-Filter (Slot 47), nur wenn aktiviert
+            if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+                ConfigCategory currentFilter = categoryFilter.getOrDefault(player.getUniqueId(), null);
+                String filterLabel = currentFilter != null ? currentFilter.getColored() : "§7Alle";
+                List<String> filterLore = new ArrayList<>();
+                filterLore.add("§7Aktuell: " + filterLabel);
+                filterLore.add("§8Klicken zum Wechseln");
+                filterLore.add("§8§m                        ");
+                for (ConfigCategory cat : plugin.getCategoryManager().getAll()) {
+                    filterLore.add((cat.equals(currentFilter) ? "§a» " : "§7   ") + cat.getColored());
+                }
+                filterLore.add((currentFilter == null ? "§a» " : "§7   ") + "§7Alle (kein Filter)");
+                inv.setItem(47, buildActionItem(Material.HOPPER, "§e§lKategorie-Filter", filterLore));
+            }
+        } else {
+            // Im Archiv: Zurück-Button in Slot 49
+            inv.setItem(49, buildActionItem(Material.ARROW, "§7§lZurück zur Übersicht",
+                    List.of("§7Zeigt alle offenen Tickets.")));
+        }
+
+        // Seitenanzeige Mitte oben (Slot 48)
+        inv.setItem(48, buildActionItem(Material.PAPER, "§8Seite " + (page + 1) + "/" + totalPages,
+                List.of("§7Gesamt: " + (playerSlotMap.containsKey(player.getUniqueId())
+                        ? playerSlotMap.get(player.getUniqueId()).size() + "+" : "?") + " Tickets auf dieser Seite")));
+    }
+
+    private void fillPlayerNavigation(Inventory inv, int page, int totalPages) {
+        ItemStack glass = makeGlass();
+        for (int i = 45; i < 54; i++) inv.setItem(i, glass);
+        if (page > 0) inv.setItem(45, buildActionItem(Material.ARROW, "§7§l◄ Zurück", List.of("§7Seite " + page + " von " + totalPages)));
+        if (page < totalPages - 1) inv.setItem(53, buildActionItem(Material.ARROW, "§7§lWeiter ►", List.of("§7Seite " + (page + 2) + " von " + totalPages)));
+        inv.setItem(49, buildActionItem(Material.PAPER, "§8Seite " + (page + 1) + "/" + totalPages, List.of()));
+    }
+
+    // ─────────────────────────── Item-Builder ──────────────────────────────
 
     private ItemStack buildAdminListItem(Ticket ticket) {
-        Material mat = switch (ticket.getStatus()) {
+        // Material: Kategorie aus Config (z.B. REDSTONE für Bug, BOOK für Frage)
+        // Fallback auf Status-Material wenn categories-enabled: false
+        Material mat;
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+            mat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey()).getMaterial();
+        } else {
+            mat = switch (ticket.getStatus()) {
                 case OPEN      -> Material.PAPER;
                 case CLAIMED   -> Material.YELLOW_DYE;
                 case FORWARDED -> Material.ORANGE_DYE;
-            default        -> Material.PAPER;
+                case CLOSED    -> Material.GRAY_DYE;
             };
+        }
 
         ItemStack item = new ItemStack(mat);
         ItemMeta meta = item.getItemMeta();
         if (meta == null) return item;
 
-        meta.setDisplayName("§6§lTicket #" + ticket.getId() + "  §r" + ticket.getStatus().getColored());
+        // Priorität farblich im Titel anzeigen (wenn aktiviert)
-
+        String priorityPrefix = plugin.getConfig().getBoolean("priorities-enabled", true)
+                ? ticket.getPriority().getColored() + " §8| " : "";
+        meta.setDisplayName(priorityPrefix + "§6§lTicket #" + ticket.getId() + "  §r" + ticket.getStatus().getColored());
         List<String> lore = new ArrayList<>();
         lore.add("§8§m                                ");
         lore.add("§7Ersteller: §e" + ticket.getCreatorName());
         lore.add("§7Anliegen:  §f" + ticket.getMessage());
         lore.add("§7Erstellt:  §e" + DATE_FORMAT.format(ticket.getCreatedAt()));
-        lore.add("§7Welt:      §e" + ticket.getWorldName());
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
-        lore.add(String.format("§7Position:  §e%.0f, %.0f, %.0f", ticket.getX(), ticket.getY(), ticket.getZ()));
+            ConfigCategory _cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
-        if (ticket.getClaimerName() != null)
+            lore.add("§7Kategorie: " + _cat.getColored());
-            lore.add("§7Angenommen: §a" + ticket.getClaimerName());
+        }
-        if (ticket.getForwardedToName() != null)
+        if (plugin.getConfig().getBoolean("priorities-enabled", true))
-            lore.add("§7Weitergeleitet an: §6" + ticket.getForwardedToName());
+            lore.add("§7Priorität: " + ticket.getPriority().getColored());
+        if (ticket.getStatus() == TicketStatus.CLOSED && ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty())
+            lore.add("§7Kommentar: §f" + ticket.getCloseComment());
+        if (ticket.isPlayerDeleted()) lore.add("§cSpieler hat Ticket gelöscht.");
         lore.add("§8§m                                ");
-        lore.add("§e§l» KLICKEN für Details & Aktionen");
+        lore.add("§e§l» KLICKEN für Details");
-
         meta.setLore(lore);
         item.setItemMeta(meta);
         return item;
@@ -409,13 +683,11 @@ public class TicketGUI implements Listener {
             case FORWARDED -> Material.ORANGE_DYE;
             case CLOSED    -> Material.GRAY_DYE;
         };
-
         ItemStack item = new ItemStack(mat);
         ItemMeta meta = item.getItemMeta();
         if (meta == null) return item;
 
         meta.setDisplayName("§6§lTicket #" + ticket.getId() + "  §r" + ticket.getStatus().getColored());
-
         List<String> lore = new ArrayList<>();
         lore.add("§8§m                                ");
         lore.add("§7Ersteller: §e" + ticket.getCreatorName());
@@ -423,22 +695,29 @@ public class TicketGUI implements Listener {
         lore.add("§7Erstellt:  §e" + DATE_FORMAT.format(ticket.getCreatedAt()));
         lore.add("§7Welt:      §e" + ticket.getWorldName());
         lore.add(String.format("§7Position:  §e%.0f, %.0f, %.0f", ticket.getX(), ticket.getY(), ticket.getZ()));
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+            ConfigCategory _cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
+            lore.add("§7Kategorie: " + _cat.getColored());
+        }
+        if (plugin.getConfig().getBoolean("priorities-enabled", true))
+            lore.add("§7Priorität: " + ticket.getPriority().getColored());
         if (ticket.getClaimerName() != null) {
             lore.add("§8§m                                ");
             lore.add("§7Angenommen von: §a" + ticket.getClaimerName());
-            if (ticket.getClaimedAt() != null)
+            if (ticket.getClaimedAt() != null) lore.add("§7Angenommen am:  §a" + DATE_FORMAT.format(ticket.getClaimedAt()));
-                lore.add("§7Angenommen am:  §a" + DATE_FORMAT.format(ticket.getClaimedAt()));
         }
-        if (ticket.getForwardedToName() != null)
-            lore.add("§7Weitergeleitet an: §6" + ticket.getForwardedToName());
         if (ticket.getStatus() == TicketStatus.CLOSED) {
-            if (ticket.getClosedAt() != null)
+            if (ticket.getClosedAt() != null) lore.add("§7Geschlossen am: §c" + DATE_FORMAT.format(ticket.getClosedAt()));
-                lore.add("§7Geschlossen am: §c" + DATE_FORMAT.format(ticket.getClosedAt()));
             if (ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty())
                 lore.add("§7Kommentar: §f" + ticket.getCloseComment());
+            if (plugin.getConfig().getBoolean("rating-enabled", true)) {
+                String rating = ticket.getPlayerRating();
+                String ratingStr = rating == null ? "§7Keine Bewertung" :
+                        "THUMBS_UP".equals(rating) ? "§a👍 Positiv" : "§c👎 Negativ";
+                lore.add("§7Bewertung: " + ratingStr);
+            }
         }
         lore.add("§8§m                                ");
-
         meta.setLore(lore);
         item.setItemMeta(meta);
         return item;
@@ -451,38 +730,38 @@ public class TicketGUI implements Listener {
             case FORWARDED -> Material.ORANGE_DYE;
             case CLOSED    -> Material.GRAY_DYE;
         };
-
         ItemStack item = new ItemStack(mat);
         ItemMeta meta = item.getItemMeta();
         if (meta == null) return item;
 
         meta.setDisplayName("§6§lTicket #" + ticket.getId() + "  §r" + ticket.getStatus().getColored());
-
         List<String> lore = new ArrayList<>();
         lore.add("§8§m                                ");
         lore.add("§7Anliegen:  §f" + ticket.getMessage());
         lore.add("§7Erstellt:  §e" + DATE_FORMAT.format(ticket.getCreatedAt()));
         lore.add("§7Welt:      §e" + ticket.getWorldName());
         lore.add(String.format("§7Position:  §e%.0f, %.0f, %.0f", ticket.getX(), ticket.getY(), ticket.getZ()));
-        if (ticket.getStatus() == TicketStatus.CLAIMED && ticket.getClaimerName() != null)
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
-            lore.add("§7Angenommen von: §a" + ticket.getClaimerName());
+            ConfigCategory _cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
-        if (ticket.getStatus() == TicketStatus.FORWARDED && ticket.getForwardedToName() != null)
+            lore.add("§7Kategorie: " + _cat.getColored());
-            lore.add("§7Bearbeiter: §6" + ticket.getForwardedToName());
+        }
-        if (ticket.getStatus() == TicketStatus.CLOSED
+        if (ticket.getStatus() == TicketStatus.CLOSED) {
-                && ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty()) {
+            if (ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty()) {
                 lore.add("§8§m                                ");
                 lore.add("§7Kommentar des Supports:");
                 lore.add("§f" + ticket.getCloseComment());
             }
+            if (plugin.getConfig().getBoolean("rating-enabled", true)) {
+                String rating = ticket.getPlayerRating();
+                if (rating == null) lore.add("§e» /ticket rate " + ticket.getId() + " good/bad");
+                else lore.add("§7Bewertet: " + ("THUMBS_UP".equals(rating) ? "§a👍" : "§c👎"));
+            }
+        }
         lore.add("§8§m                                ");
         switch (ticket.getStatus()) {
-            case OPEN    -> { lore.add("§c§l» KLICKEN zum Löschen");
+            case OPEN, CLOSED -> { lore.add("§c§l» KLICKEN zum Löschen"); lore.add("§7Entferne dieses Ticket aus deiner Übersicht."); }
-                              lore.add("§7Nur möglich solange noch nicht angenommen."); }
+            default           -> { lore.add("§e» Ticket wird bearbeitet..."); lore.add("§7Kann nicht mehr gelöscht werden."); }
-            case CLOSED  -> lore.add("§8» Dieses Ticket ist abgeschlossen.");
-            default      -> { lore.add("§e» Ticket wird bearbeitet...");
-                              lore.add("§7Kann nicht mehr gelöscht werden."); }
         }
-
         meta.setLore(lore);
         item.setItemMeta(meta);
         return item;
@@ -498,22 +777,15 @@ public class TicketGUI implements Listener {
         return item;
     }
 
-    // ─────────────────────────── Hilfsmethoden ─────────────────────────────
+    private ItemStack makeGlass() {
-
+        ItemStack glass = new ItemStack(Material.GRAY_STAINED_GLASS_PANE);
-    private int calcSize(int ticketCount) {
+        ItemMeta meta = glass.getItemMeta();
-        int size = (int) Math.ceil(ticketCount / 9.0) * 9;
+        if (meta != null) { meta.setDisplayName(" "); glass.setItemMeta(meta); }
-        return Math.max(9, Math.min(54, size));
+        return glass;
     }
 
     private void fillEmpty(Inventory inv) {
-        ItemStack glass = new ItemStack(Material.GRAY_STAINED_GLASS_PANE);
+        ItemStack glass = makeGlass();
-        ItemMeta meta = glass.getItemMeta();
+        for (int i = 0; i < inv.getSize(); i++) { if (inv.getItem(i) == null) inv.setItem(i, glass); }
-        if (meta != null) {
-            meta.setDisplayName(" ");
-            glass.setItemMeta(meta);
-        }
-        for (int i = 0; i < inv.getSize(); i++) {
-            if (inv.getItem(i) == null) inv.setItem(i, glass);
-        }
     }
 }

src/main/java/de/ticketsystem/listeners/PlayerJoinListener.java

@@ -34,13 +34,39 @@ public class PlayerJoinListener implements Listener {
                                 .replace("{count}", String.valueOf(count));
                         player.sendMessage(msg);
                         player.sendMessage(plugin.color("&7» Tippe &e/ticket list &7für die Übersicht."));
-                    }, 40L); // 2 Sekunden Verzögerung
+                    }, 40L);
                 }
             });
         }
 
+        // ── Ausstehende Kommentar-/Schließ-Benachrichtigungen anzeigen ────
+        // (Nachrichten die ankamen während der Spieler offline war)
+        Bukkit.getScheduler().runTaskLater(plugin, () -> {
+            if (!player.isOnline()) return;
+            Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+                List<String> pending = plugin.getDatabaseManager().getPendingNotifications(player.getUniqueId());
+                if (pending.isEmpty()) return;
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    if (!player.isOnline()) return;
+                    player.sendMessage(plugin.color("&8&m                                        "));
+                    player.sendMessage(plugin.color("&6Ticket-Benachrichtigungen &7(während du offline warst):"));
+                    for (String msg : pending) {
+                        player.sendMessage(plugin.color(msg));
+                    }
+                    player.sendMessage(plugin.color("&8&m                                        "));
+                });
+                plugin.getDatabaseManager().clearPendingNotifications(player.getUniqueId());
+            });
+        }, 60L);
+
+        // ── [NEU] Spieler: Ticket-claimed-Benachrichtigung für Offline-Zeit ──
+        // Läuft mit 60 Ticks Verzögerung (3 Sek) damit der Spieler zuerst normal spawnt
+        Bukkit.getScheduler().runTaskLater(plugin, () -> {
+            if (!player.isOnline()) return;
+            plugin.getTicketManager().notifyClaimedWhileOffline(player);
+        }, 60L);
+
         // ── Spieler: über geschlossene Tickets mit Kommentar informieren ──
-        // Nur wenn der Ersteller noch nicht live benachrichtigt wurde
         Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
             List<Ticket> closed = plugin.getDatabaseManager()
                     .getTicketsByStatus(TicketStatus.CLOSED);
@@ -48,8 +74,6 @@ public class PlayerJoinListener implements Listener {
             for (Ticket t : closed) {
                 if (!t.getCreatorUUID().equals(player.getUniqueId())) continue;
                 if (t.getCloseComment() == null || t.getCloseComment().isEmpty()) continue;
-
-                // Nicht erneut senden, wenn bereits live benachrichtigt (In-Memory-Set)
                 if (plugin.getTicketManager().wasClosedNotificationSent(t.getId())) continue;
 
                 Bukkit.getScheduler().runTask(plugin, () ->
@@ -73,7 +97,7 @@ public class PlayerJoinListener implements Listener {
                         player.sendMessage(bar);
                     }
                 });
-            }, 20L); // 1 Sekunde
+            }, 20L);
         }
     }
 }

src/main/java/de/ticketsystem/manager/CategoryManager.java

@@ -0,0 +1,177 @@
+package de.ticketsystem.manager;
+
+import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.model.ConfigCategory;
+import org.bukkit.Material;
+import org.bukkit.configuration.ConfigurationSection;
+
+import java.util.ArrayList;
+import java.util.Collections;
+import java.util.LinkedHashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * Loads and manages ticket categories defined in config.yml under the "categories" section.
+ *
+ * Example config.yml layout:
+ *
+ * categories:
+ *   general:
+ *     name: "Allgemein"
+ *     color: "&7"
+ *     material: "PAPER"
+ *     aliases:
+ *       - "allgemein"
+ *       - "general"
+ *   bug:
+ *     name: "Bug"
+ *     color: "&c"
+ *     material: "REDSTONE"
+ *     aliases:
+ *       - "bug"
+ *       - "fehler"
+ */
+public class CategoryManager {
+
+    private final TicketPlugin plugin;
+
+    /** Ordered map: key → ConfigCategory */
+    private final Map<String, ConfigCategory> categories = new LinkedHashMap<>();
+
+    /** Alias → key mapping for fast resolve() lookups */
+    private final Map<String, String> aliasMap = new LinkedHashMap<>();
+
+    public CategoryManager(TicketPlugin plugin) {
+        this.plugin = plugin;
+        load();
+    }
+
+    // ─────────────────────────── Loading ───────────────────────────────────
+
+    private void load() {
+        categories.clear();
+        aliasMap.clear();
+
+        ConfigurationSection section = plugin.getConfig().getConfigurationSection("categories");
+
+        if (section == null || section.getKeys(false).isEmpty()) {
+            // Fallback: create built-in defaults so the plugin always works
+            loadDefaults();
+            return;
+        }
+
+        for (String key : section.getKeys(false)) {
+            ConfigurationSection cat = section.getConfigurationSection(key);
+            if (cat == null) continue;
+
+            String   name     = cat.getString("name", capitalize(key));
+            String   color    = cat.getString("color", "&7");
+            String   matStr   = cat.getString("material", "PAPER").toUpperCase();
+            Material material;
+            try {
+                material = Material.valueOf(matStr);
+            } catch (IllegalArgumentException e) {
+                plugin.getLogger().warning("[CategoryManager] Unbekanntes Material '" + matStr
+                        + "' für Kategorie '" + key + "'. Fallback: PAPER");
+                material = Material.PAPER;
+            }
+
+            ConfigCategory category = new ConfigCategory(key, name, color, material);
+            categories.put(key.toLowerCase(), category);
+
+            // Register key itself as alias
+            aliasMap.put(key.toLowerCase(), key.toLowerCase());
+
+            // Register additional aliases
+            List<String> aliases = cat.getStringList("aliases");
+            for (String alias : aliases) {
+                aliasMap.put(alias.toLowerCase(), key.toLowerCase());
+            }
+        }
+
+        if (categories.isEmpty()) {
+            plugin.getLogger().warning("[CategoryManager] Keine gültigen Kategorien in der config.yml gefunden. Lade Standardkategorien.");
+            loadDefaults();
+        } else {
+            plugin.getLogger().info("[CategoryManager] " + categories.size() + " Kategorie(n) geladen: " + String.join(", ", categories.keySet()));
+        }
+    }
+
+    /** Built-in fallback categories — mirrors the old TicketCategory enum */
+    private void loadDefaults() {
+        addDefault("general",   "Allgemein",  "&7", Material.PAPER,          "allgemein", "general");
+        addDefault("bug",       "Bug",        "&c", Material.REDSTONE,       "bug", "fehler");
+        addDefault("question",  "Frage",      "&e", Material.BOOK,           "frage", "question");
+        addDefault("complaint", "Beschwerde", "&6", Material.WRITABLE_BOOK,  "beschwerde", "complaint");
+        addDefault("other",     "Sonstiges",  "&8", Material.FEATHER,        "sonstiges", "other");
+        plugin.getLogger().info("[CategoryManager] Standard-Kategorien geladen (5).");
+    }
+
+    private void addDefault(String key, String name, String color, Material mat, String... aliases) {
+        ConfigCategory cat = new ConfigCategory(key, name, color, mat);
+        categories.put(key, cat);
+        aliasMap.put(key, key);
+        for (String alias : aliases) aliasMap.put(alias.toLowerCase(), key);
+    }
+
+    // ─────────────────────────── Public API ────────────────────────────────
+
+    /**
+     * Returns all loaded categories in config order.
+     */
+    public List<ConfigCategory> getAll() {
+        return Collections.unmodifiableList(new ArrayList<>(categories.values()));
+    }
+
+    /**
+     * Returns the first category (default), or a hard-coded fallback if empty.
+     */
+    public ConfigCategory getDefault() {
+        if (categories.isEmpty()) return new ConfigCategory("general", "Allgemein", "&7", Material.PAPER);
+        return categories.values().iterator().next();
+    }
+
+    /**
+     * Looks up a category by exact key (case-insensitive).
+     * Returns null if not found.
+     */
+    public ConfigCategory fromKey(String key) {
+        if (key == null) return getDefault();
+        ConfigCategory cat = categories.get(key.toLowerCase());
+        return cat != null ? cat : getDefault();
+    }
+
+    /**
+     * Resolves a user-supplied string (key or alias) to a ConfigCategory.
+     * Returns null if no match is found (so callers can show an error).
+     */
+    public ConfigCategory resolve(String input) {
+        if (input == null) return null;
+        String key = aliasMap.get(input.toLowerCase());
+        return key != null ? categories.get(key) : null;
+    }
+
+    /**
+     * Returns a human-readable comma-separated list of all category keys,
+     * e.g. "general, bug, question, complaint, other"
+     */
+    public String getAvailableNames() {
+        return String.join(", ", categories.keySet());
+    }
+
+    /**
+     * Reloads categories from the (already reloaded) config.
+     * Call this after plugin.reloadConfig().
+     */
+    public void reload() {
+        load();
+    }
+
+    // ─────────────────────────── Helpers ───────────────────────────────────
+
+    private static String capitalize(String s) {
+        if (s == null || s.isEmpty()) return s;
+        return Character.toUpperCase(s.charAt(0)) + s.substring(1).toLowerCase();
+    }
+}

src/main/java/de/ticketsystem/manager/TicketManager.java

@@ -1,6 +1,7 @@
 package de.ticketsystem.manager;
 
 import de.ticketsystem.TicketPlugin;
+import de.ticketsystem.model.ConfigCategory;
 import de.ticketsystem.model.Ticket;
 import de.ticketsystem.model.TicketStatus;
 import org.bukkit.Bukkit;
@@ -40,9 +41,7 @@ public class TicketManager {
         return Math.max(0, (cooldownMillis - elapsed) / 1000);
     }
 
-    public void setCooldown(UUID uuid) {
+    public void setCooldown(UUID uuid) { cooldowns.put(uuid, System.currentTimeMillis()); }
-        cooldowns.put(uuid, System.currentTimeMillis());
-    }
 
     // ─────────────────────────── Benachrichtigungen ────────────────────────
 
@@ -51,10 +50,25 @@ public class TicketManager {
      * und sendet optional eine Discord-Webhook-Nachricht.
      */
     public void notifyTeam(Ticket ticket) {
+        String creatorName = ticket.getCreatorName() != null ? ticket.getCreatorName() : "Unbekannt";
+        String message     = ticket.getMessage()     != null ? ticket.getMessage()     : "";
+
+        // Kategorie & Priorität optional anzeigen
+        String categoryInfo  = "";
+        String priorityInfo  = "";
+        if (plugin.getConfig().getBoolean("categories-enabled", true)) {
+            de.ticketsystem.model.ConfigCategory cat = plugin.getCategoryManager().fromKey(ticket.getCategoryKey());
+            categoryInfo = " §7[§r" + cat.getColored() + "§7]";
+        }
+        if (plugin.getConfig().getBoolean("priorities-enabled", true)) {
+            priorityInfo = " §7Priorität: §r" + ticket.getPriority().getColored();
+        }
+
         String msg = plugin.formatMessage("messages.new-ticket-notify")
-                .replace("{player}", ticket.getCreatorName())
+                .replace("{player}",  creatorName)
-                .replace("{message}", ticket.getMessage())
+                .replace("{message}", message)
-                .replace("{id}", String.valueOf(ticket.getId()));
+                .replace("{id}",      String.valueOf(ticket.getId()))
+                + categoryInfo + priorityInfo;
 
         for (Player p : Bukkit.getOnlinePlayers()) {
             if (p.hasPermission("ticket.support") || p.hasPermission("ticket.admin")) {
@@ -63,21 +77,67 @@ public class TicketManager {
             }
         }
 
-        // Discord-Webhook (asynchron, kein Einfluss auf Server-Performance)
         plugin.getDiscordWebhook().sendNewTicket(ticket);
     }
 
     /**
      * Benachrichtigt den Ersteller, wenn sein Ticket angenommen wurde.
+     * Setzt claimer_notified = true und persistiert es.
      */
     public void notifyCreatorClaimed(Ticket ticket) {
         Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
         if (creator != null && creator.isOnline()) {
+            String claimerName = ticket.getClaimerName();
+            if (claimerName == null && ticket.getClaimerUUID() != null)
+                claimerName = Bukkit.getOfflinePlayer(ticket.getClaimerUUID()).getName();
+            if (claimerName == null) claimerName = "Support";
+
             String msg = plugin.formatMessage("messages.ticket-claimed-notify")
                     .replace("{id}",      String.valueOf(ticket.getId()))
-                    .replace("{claimer}", ticket.getClaimerName());
+                    .replace("{claimer}", claimerName);
             creator.sendMessage(msg);
         }
+        // Persistiert setzen, damit Join-Listener weiß, dass Spieler bereits informiert ist
+        plugin.getDatabaseManager().markClaimerNotified(ticket.getId());
+    }
+
+    /**
+     * Wird beim Server-Join aufgerufen – informiert den Spieler über Tickets,
+     * die geclaimt oder weitergeleitet wurden während er offline war.
+     */
+    public void notifyClaimedWhileOffline(Player player) {
+        // Suche alle Tickets dieses Spielers, die CLAIMED/FORWARDED sind,
+        // aber noch nicht notified wurden
+        Bukkit.getScheduler().runTaskAsynchronously(plugin, () -> {
+            var tickets = plugin.getDatabaseManager().getTicketsByStatus(
+                    TicketStatus.CLAIMED, TicketStatus.FORWARDED);
+
+            for (Ticket t : tickets) {
+                if (!t.getCreatorUUID().equals(player.getUniqueId())) continue;
+                if (t.isClaimerNotified()) continue; // wurde schon informiert
+
+                String claimerName = t.getClaimerName() != null ? t.getClaimerName() : "Support";
+                final String name = claimerName;
+
+                Bukkit.getScheduler().runTask(plugin, () -> {
+                    if (!player.isOnline()) return;
+                    if (t.getStatus() == TicketStatus.CLAIMED) {
+                        String msg = plugin.formatMessage("messages.ticket-claimed-notify")
+                                .replace("{id}",      String.valueOf(t.getId()))
+                                .replace("{claimer}", name);
+                        player.sendMessage(msg);
+                    } else {
+                        String forwardedTo = t.getForwardedToName() != null ? t.getForwardedToName() : "einen Supporter";
+                        String msg = plugin.formatMessage("messages.ticket-forwarded-creator-notify")
+                                .replace("{id}",        String.valueOf(t.getId()))
+                                .replace("{supporter}", forwardedTo);
+                        player.sendMessage(msg);
+                    }
+                });
+
+                plugin.getDatabaseManager().markClaimerNotified(t.getId());
+            }
+        });
     }
 
     /**
@@ -92,63 +152,65 @@ public class TicketManager {
                     .replace("{supporter}", forwardedTo);
             creator.sendMessage(msg);
         }
+        // Auch hier notified setzen
+        plugin.getDatabaseManager().markClaimerNotified(ticket.getId());
     }
 
     /**
-     * Sendet dem weitergeleiteten Supporter eine Benachrichtigung
+     * Sendet dem weitergeleiteten Supporter eine Benachrichtigung.
-     * und informiert optional Discord.
      */
     public void notifyForwardedTo(Ticket ticket, String fromName) {
         Player target = Bukkit.getPlayer(ticket.getForwardedToUUID());
         if (target != null && target.isOnline()) {
+            String creatorName = ticket.getCreatorName() != null ? ticket.getCreatorName() : "Unbekannt";
             String msg = plugin.formatMessage("messages.ticket-forwarded-notify")
-                    .replace("{player}", ticket.getCreatorName())
+                    .replace("{player}", creatorName)
                     .replace("{id}",     String.valueOf(ticket.getId()));
             target.sendMessage(msg);
         }
-
-        // Discord
         plugin.getDiscordWebhook().sendTicketForwarded(ticket, fromName);
     }
 
-    /**
-     * Benachrichtigt den Ersteller, wenn sein Ticket geschlossen wurde,
-     * und informiert optional Discord.
-     */
-    public void notifyCreatorClosed(Ticket ticket) {
-        notifyCreatorClosed(ticket, null);
-    }
-
     /**
      * Benachrichtigt den Ersteller, wenn sein Ticket geschlossen wurde.
-     * @param closerName Name des Admins/Supporters der es geschlossen hat (für Discord, kann null sein)
      */
+    public void notifyCreatorClosed(Ticket ticket) { notifyCreatorClosed(ticket, null); }
+
     public void notifyCreatorClosed(Ticket ticket, String closerName) {
         notifiedClosedTickets.add(ticket.getId());
 
         Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
-        if (creator != null && creator.isOnline()) {
         String comment = (ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty())
                 ? ticket.getCloseComment() : "";
 
+        if (creator != null && creator.isOnline()) {
             String msg = plugin.formatMessage("messages.ticket-closed-notify")
                     .replace("{id}",      String.valueOf(ticket.getId()))
                     .replace("{comment}", comment);
             creator.sendMessage(msg);
-
+            if (!comment.isEmpty())
-            if (!comment.isEmpty()) {
                 creator.sendMessage(plugin.color("&7Kommentar des Supports: &f" + comment));
+            if (plugin.getConfig().getBoolean("rating-enabled", true)) {
+                creator.sendMessage(plugin.color("&8&m                                    "));
+                creator.sendMessage(plugin.color("&6Wie zufrieden bist du mit dem Support?"));
+                creator.sendMessage(plugin.color("&a/ticket rate " + ticket.getId() + " good  &7– 👍 Gut"));
+                creator.sendMessage(plugin.color("&c/ticket rate " + ticket.getId() + " bad   &7– 👎 Schlecht"));
+                creator.sendMessage(plugin.color("&8&m                                    "));
             }
+        } else {
+            // Offline → ausstehende Benachrichtigung speichern
+            String pendingMsg = "&e[Ticket #" + ticket.getId() + "] &7Dein Ticket wurde geschlossen."
+                    + (comment.isEmpty() ? "" : " &7Kommentar: &f" + comment)
+                    + (plugin.getConfig().getBoolean("rating-enabled", true)
+                       ? " &7Bewertung: &e/ticket rate " + ticket.getId() + " good/bad" : "");
+            Bukkit.getScheduler().runTaskAsynchronously(plugin, () ->
+                    plugin.getDatabaseManager().addPendingNotification(ticket.getCreatorUUID(), pendingMsg));
         }
 
-        // Discord
         String closer = closerName != null ? closerName : "Unbekannt";
         plugin.getDiscordWebhook().sendTicketClosed(ticket, closer);
     }
 
-    /**
-     * Prüft ob der Ersteller für dieses Ticket bereits über die Schließung informiert wurde.
-     */
     public boolean wasClosedNotificationSent(int ticketId) {
         return notifiedClosedTickets.contains(ticketId);
     }
@@ -165,15 +227,22 @@ public class TicketManager {
         player.sendMessage(plugin.color("&8&m                                    "));
         player.sendMessage(plugin.color("&6TicketSystem &7– Befehle"));
         player.sendMessage(plugin.color("&8&m                                    "));
-        player.sendMessage(plugin.color("&e/ticket create <Text> &7– Neues Ticket erstellen"));
+        player.sendMessage(plugin.color("&e/ticket create [Kategorie] <Text> &7– Neues Ticket erstellen"));
         player.sendMessage(plugin.color("&e/ticket list &7– Deine Tickets ansehen (GUI)"));
+        player.sendMessage(plugin.color("&e/ticket comment <ID> <Text> &7– Nachricht zu einem Ticket"));
+
+        if (plugin.getConfig().getBoolean("rating-enabled", true))
+            player.sendMessage(plugin.color("&e/ticket rate <ID> <good|bad> &7– Support bewerten"));
+
         if (player.hasPermission("ticket.support") || player.hasPermission("ticket.admin")) {
             player.sendMessage(plugin.color("&e/ticket claim <ID> &7– Ticket annehmen"));
             player.sendMessage(plugin.color("&e/ticket close <ID> [Kommentar] &7– Ticket schließen"));
         }
         if (player.hasPermission("ticket.admin")) {
             player.sendMessage(plugin.color("&e/ticket forward <ID> <Spieler> &7– Ticket weiterleiten"));
+            player.sendMessage(plugin.color("&e/ticket blacklist <add|remove|list> [Spieler] [Grund] &7– Blacklist verwalten"));
             player.sendMessage(plugin.color("&e/ticket reload &7– Konfiguration neu laden"));
+            player.sendMessage(plugin.color("&e/ticket stats &7– Statistiken anzeigen"));
         }
         player.sendMessage(plugin.color("&8&m                                    "));
     }

src/main/java/de/ticketsystem/model/ConfigCategory.java

@@ -0,0 +1,53 @@
+package de.ticketsystem.model;
+
+import org.bukkit.Material;
+
+/**
+ * Eine aus der config.yml geladene Ticket-Kategorie.
+ * Ersetzt das hardcodierte TicketCategory-Enum vollständig.
+ *
+ * Konfigurationsbeispiel (config.yml):
+ *
+ * categories:
+ *   bug:
+ *     name: "Bug"
+ *     color: "&c"
+ *     material: "REDSTONE"
+ *     aliases:
+ *       - "bug"
+ *       - "fehler"
+ */
+public class ConfigCategory {
+
+    /** Interner Schlüssel aus der Config (z.B. "bug", "general") – immer Kleinbuchstaben */
+    private final String key;
+
+    /** Anzeigename (z.B. "Bug", "Allgemein") */
+    private final String name;
+
+    /** Minecraft-Farbcode (z.B. "&c") */
+    private final String color;
+
+    /** GUI-Item-Material */
+    private final Material material;
+
+    public ConfigCategory(String key, String name, String color, Material material) {
+        this.key      = key.toLowerCase();
+        this.name     = name;
+        this.color    = color;
+        this.material = material;
+    }
+
+    public String   getKey()        { return key; }
+    public String   getName()       { return name; }
+    public String   getColor()      { return color; }
+    public Material getMaterial()   { return material; }
+
+    /** Gibt den farbigen Anzeigenamen zurück, z.B. "§cBug" */
+    public String getColored() {
+        return org.bukkit.ChatColor.translateAlternateColorCodes('&', color + name);
+    }
+
+    @Override
+    public String toString() { return key; }
+}

src/main/java/de/ticketsystem/model/Ticket.java

@@ -3,7 +3,6 @@ package de.ticketsystem.model;
 import org.bukkit.Bukkit;
 import org.bukkit.Location;
 import org.bukkit.World;
-import org.bukkit.configuration.ConfigurationSection;
 import org.bukkit.configuration.serialization.ConfigurationSerializable;
 import org.bukkit.configuration.serialization.SerializableAs;
 import org.bukkit.configuration.serialization.ConfigurationSerialization;
@@ -36,181 +35,144 @@ public class Ticket implements ConfigurationSerializable {
     private Timestamp    closedAt;
     private String       closeComment;
 
+    private boolean playerDeleted = false;
+
+    /** Kategorie-Key aus config.yml, z.B. "bug", "general" */
+    private String categoryKey = "general";
+
+    private TicketPriority priority = TicketPriority.NORMAL;
+
+    /** null = nicht bewertet | "THUMBS_UP" | "THUMBS_DOWN" */
+    private String  playerRating    = null;
+    private boolean claimerNotified = false;
 
     public Ticket() {}
 
-
     public Ticket(UUID creatorUUID, String creatorName, String message, Location location) {
         this.creatorUUID = creatorUUID;
         this.creatorName = creatorName;
         this.message     = message;
         this.worldName   = location.getWorld().getName();
-        this.x = location.getX();
+        this.x = location.getX(); this.y = location.getY(); this.z = location.getZ();
-        this.y = location.getY();
+        this.yaw = location.getYaw(); this.pitch = location.getPitch();
-        this.z = location.getZ();
-        this.yaw = location.getYaw();
-        this.pitch = location.getPitch();
         this.status    = TicketStatus.OPEN;
         this.createdAt = new Timestamp(System.currentTimeMillis());
     }
 
-    // --- NEU: Konstruktor zum Laden aus der YAML (Deserialisierung) ---
     public Ticket(Map<String, Object> map) {
         this.id = (int) map.get("id");
-        
+        Object cObj = map.get("creatorUUID");
-        // UUIDs sicher aus String konvertieren
+        this.creatorUUID = cObj instanceof UUID ? (UUID) cObj : UUID.fromString((String) cObj);
-        Object creatorObj = map.get("creatorUUID");
-        this.creatorUUID = creatorObj instanceof UUID ? (UUID) creatorObj : UUID.fromString((String) creatorObj);
-        
         this.creatorName = (String) map.get("creatorName");
         this.message     = (String) map.get("message");
         this.worldName   = (String) map.get("world");
-        
+        this.x = toDouble(map.get("x")); this.y = toDouble(map.get("y")); this.z = toDouble(map.get("z"));
-        // Koordinaten sicher parsen
+        this.yaw = toFloat(map.get("yaw")); this.pitch = toFloat(map.get("pitch"));
-        this.x = map.get("x") instanceof Double ? (Double) map.get("x") : ((Number) map.get("x")).doubleValue();
-        this.y = map.get("y") instanceof Double ? (Double) map.get("y") : ((Number) map.get("y")).doubleValue();
-        this.z = map.get("z") instanceof Double ? (Double) map.get("z") : ((Number) map.get("z")).doubleValue();
-        
-        this.yaw = map.get("yaw") instanceof Float ? (Float) map.get("yaw") : ((Number) map.get("yaw")).floatValue();
-        this.pitch = map.get("pitch") instanceof Float ? (Float) map.get("pitch") : ((Number) map.get("pitch")).floatValue();
-        
         this.status = TicketStatus.valueOf((String) map.get("status"));
-        
+        if (map.get("createdAt") != null) this.createdAt = new Timestamp(toLong(map.get("createdAt")));
-        // Timestamps aus Long (Millis) wieder zu Timestamp machen
+        if (map.get("claimedAt") != null) this.claimedAt = new Timestamp(toLong(map.get("claimedAt")));
-        if (map.get("createdAt") != null) {
+        if (map.get("closedAt")  != null) this.closedAt  = new Timestamp(toLong(map.get("closedAt")));
-            this.createdAt = new Timestamp(((Number) map.get("createdAt")).longValue());
-        }
-        if (map.get("claimedAt") != null) {
-            this.claimedAt = new Timestamp(((Number) map.get("claimedAt")).longValue());
-        }
-        if (map.get("closedAt") != null) {
-            this.closedAt = new Timestamp(((Number) map.get("closedAt")).longValue());
-        }
-        
         this.closeComment = (String) map.get("closeComment");
-
-        // Optionale Felder
         if (map.containsKey("claimerUUID") && map.get("claimerUUID") != null) {
-            Object claimerObj = map.get("claimerUUID");
+            Object o = map.get("claimerUUID");
-            this.claimerUUID = claimerObj instanceof UUID ? (UUID) claimerObj : UUID.fromString((String) claimerObj);
+            this.claimerUUID = o instanceof UUID ? (UUID) o : UUID.fromString((String) o);
             this.claimerName = (String) map.get("claimerName");
         }
-
         if (map.containsKey("forwardedToUUID") && map.get("forwardedToUUID") != null) {
-            Object fwdObj = map.get("forwardedToUUID");
+            Object o = map.get("forwardedToUUID");
-            this.forwardedToUUID = fwdObj instanceof UUID ? (UUID) fwdObj : UUID.fromString((String) fwdObj);
+            this.forwardedToUUID = o instanceof UUID ? (UUID) o : UUID.fromString((String) o);
             this.forwardedToName = (String) map.get("forwardedToName");
         }
+        if (map.containsKey("playerDeleted"))   this.playerDeleted   = (boolean) map.get("playerDeleted");
+        if (map.containsKey("category"))        this.categoryKey     = (String)  map.get("category");
+        if (map.containsKey("priority"))        this.priority        = TicketPriority.fromString((String) map.get("priority"));
+        if (map.containsKey("playerRating"))    this.playerRating    = (String)  map.get("playerRating");
+        if (map.containsKey("claimerNotified")) this.claimerNotified = (boolean) map.get("claimerNotified");
     }
 
-    // --- NEU: Methode zum Speichern in die YAML (Serialisierung) ---
     @Override
     public Map<String, Object> serialize() {
         Map<String, Object> map = new HashMap<>();
-        
         map.put("id", id);
-        // WICHTIG: UUID als String speichern, um !!java.util.UUID Tag zu vermeiden
         map.put("creatorUUID", creatorUUID.toString());
         map.put("creatorName", creatorName);
         map.put("message",     message);
         map.put("world",       worldName);
-        
+        map.put("x", x); map.put("y", y); map.put("z", z);
-        map.put("x", x);
+        map.put("yaw", yaw); map.put("pitch", pitch);
-        map.put("y", y);
-        map.put("z", z);
-        map.put("yaw", yaw);
-        map.put("pitch", pitch);
-        
         map.put("status", status.name());
-        
-        // Timestamps als Long speichern
         if (createdAt != null) map.put("createdAt", createdAt.getTime());
         if (claimedAt != null) map.put("claimedAt", claimedAt.getTime());
         if (closedAt  != null) map.put("closedAt",  closedAt.getTime());
-        
         if (closeComment != null) map.put("closeComment", closeComment);
-
+        if (claimerUUID != null) { map.put("claimerUUID", claimerUUID.toString()); map.put("claimerName", claimerName); }
-        if (claimerUUID != null) {
+        if (forwardedToUUID != null) { map.put("forwardedToUUID", forwardedToUUID.toString()); map.put("forwardedToName", forwardedToName); }
-            map.put("claimerUUID", claimerUUID.toString());
+        map.put("playerDeleted",   playerDeleted);
-            map.put("claimerName", claimerName);
+        map.put("category",        categoryKey);
-        }
+        map.put("priority",        priority.name());
-
+        if (playerRating != null) map.put("playerRating", playerRating);
-        if (forwardedToUUID != null) {
+        map.put("claimerNotified", claimerNotified);
-            map.put("forwardedToUUID", forwardedToUUID.toString());
-            map.put("forwardedToName", forwardedToName);
-        }
-
         return map;
     }
 
-    // --- NEU: Registrierung ---
+    public static void register() { ConfigurationSerialization.registerClass(Ticket.class, "Ticket"); }
-    public static void register() {
-        ConfigurationSerialization.registerClass(Ticket.class, "Ticket");
-    }
 
-    // --- Deine ursprüngliche getLocation Methode (beibehalten) ---
     public Location getLocation() {
         World world = Bukkit.getWorld(worldName);
-        if (world == null) return null;
+        return world == null ? null : new Location(world, x, y, z, yaw, pitch);
-        return new Location(world, x, y, z, yaw, pitch);
     }
 
-    // ─────────────────────────── Getter & Setter ────────────────────────────
+    private static double toDouble(Object o) { return o instanceof Double d ? d : ((Number) o).doubleValue(); }
+    private static float  toFloat(Object o)  { return o instanceof Float  f ? f : ((Number) o).floatValue(); }
+    private static long   toLong(Object o)   { return ((Number) o).longValue(); }
 
     public int     getId()                              { return id; }
     public void    setId(int id)                        { this.id = id; }
-
     public UUID    getCreatorUUID()                     { return creatorUUID; }
-    public void setCreatorUUID(UUID creatorUUID) { this.creatorUUID = creatorUUID; }
+    public void    setCreatorUUID(UUID v)               { this.creatorUUID = v; }
-
     public String  getCreatorName()                     { return creatorName; }
-    public void setCreatorName(String creatorName) { this.creatorName = creatorName; }
+    public void    setCreatorName(String v)             { this.creatorName = v; }
-
     public String  getMessage()                         { return message; }
-    public void setMessage(String message) { this.message = message; }
+    public void    setMessage(String v)                 { this.message = v; }
-
     public String  getWorldName()                       { return worldName; }
-    public void setWorldName(String worldName) { this.worldName = worldName; }
+    public void    setWorldName(String v)               { this.worldName = v; }
-
     public double  getX()                               { return x; }
-    public void setX(double x) { this.x = x; }
+    public void    setX(double v)                       { this.x = v; }
-
     public double  getY()                               { return y; }
-    public void setY(double y) { this.y = y; }
+    public void    setY(double v)                       { this.y = v; }
-
     public double  getZ()                               { return z; }
-    public void setZ(double z) { this.z = z; }
+    public void    setZ(double v)                       { this.z = v; }
-
     public float   getYaw()                             { return yaw; }
-    public void setYaw(float yaw) { this.yaw = yaw; }
+    public void    setYaw(float v)                      { this.yaw = v; }
-
     public float   getPitch()                           { return pitch; }
-    public void setPitch(float pitch) { this.pitch = pitch; }
+    public void    setPitch(float v)                    { this.pitch = v; }
-
     public TicketStatus getStatus()                     { return status; }
-    public void setStatus(TicketStatus status) { this.status = status; }
+    public void         setStatus(TicketStatus v)       { this.status = v; }
-
     public UUID    getClaimerUUID()                     { return claimerUUID; }
-    public void setClaimerUUID(UUID claimerUUID) { this.claimerUUID = claimerUUID; }
+    public void    setClaimerUUID(UUID v)               { this.claimerUUID = v; }
-
     public String  getClaimerName()                     { return claimerName; }
-    public void setClaimerName(String claimerName) { this.claimerName = claimerName; }
+    public void    setClaimerName(String v)             { this.claimerName = v; }
-
     public UUID    getForwardedToUUID()                 { return forwardedToUUID; }
-    public void setForwardedToUUID(UUID forwardedToUUID) { this.forwardedToUUID = forwardedToUUID; }
+    public void    setForwardedToUUID(UUID v)           { this.forwardedToUUID = v; }
-
     public String  getForwardedToName()                 { return forwardedToName; }
-    public void setForwardedToName(String forwardedToName) { this.forwardedToName = forwardedToName; }
+    public void    setForwardedToName(String v)         { this.forwardedToName = v; }
-
     public Timestamp getCreatedAt()                     { return createdAt; }
-    public void setCreatedAt(Timestamp createdAt) { this.createdAt = createdAt; }
+    public void      setCreatedAt(Timestamp v)          { this.createdAt = v; }
-
     public Timestamp getClaimedAt()                     { return claimedAt; }
-    public void setClaimedAt(Timestamp claimedAt) { this.claimedAt = claimedAt; }
+    public void      setClaimedAt(Timestamp v)          { this.claimedAt = v; }
-
     public Timestamp getClosedAt()                      { return closedAt; }
-    public void setClosedAt(Timestamp closedAt) { this.closedAt = closedAt; }
+    public void      setClosedAt(Timestamp v)           { this.closedAt = v; }
-
     public String  getCloseComment()                    { return closeComment; }
-    public void setCloseComment(String closeComment) { this.closeComment = closeComment; }
+    public void    setCloseComment(String v)            { this.closeComment = v; }
+    public boolean isPlayerDeleted()                    { return playerDeleted; }
+    public void    setPlayerDeleted(boolean v)          { this.playerDeleted = v; }
+    public String  getCategoryKey()                     { return categoryKey; }
+    public void    setCategoryKey(String v)             { this.categoryKey = v != null ? v.toLowerCase() : "general"; }
+    public TicketPriority getPriority()                 { return priority; }
+    public void           setPriority(TicketPriority v) { this.priority = v; }
+    public String  getPlayerRating()                    { return playerRating; }
+    public void    setPlayerRating(String v)            { this.playerRating = v; }
+    public boolean hasRating()                          { return playerRating != null; }
+    public boolean isClaimerNotified()                  { return claimerNotified; }
+    public void    setClaimerNotified(boolean v)        { this.claimerNotified = v; }
 }

src/main/java/de/ticketsystem/model/TicketCategory.java

@@ -0,0 +1,33 @@
+package de.ticketsystem.model;
+
+import org.bukkit.Material;
+
+public enum TicketCategory {
+    GENERAL   ("Allgemein",   "§7", Material.PAPER),
+    BUG       ("Bug",         "§c", Material.REDSTONE),
+    QUESTION  ("Frage",       "§e", Material.BOOK),
+    COMPLAINT ("Beschwerde",  "§6", Material.WRITABLE_BOOK),
+    OTHER     ("Sonstiges",   "§8", Material.FEATHER);
+
+    private final String displayName;
+    private final String color;
+    private final Material guiMaterial;
+
+    TicketCategory(String displayName, String color, Material guiMaterial) {
+        this.displayName = displayName;
+        this.color       = color;
+        this.guiMaterial = guiMaterial;
+    }
+
+    public String getDisplayName()   { return displayName; }
+    public String getColor()         { return color; }
+    public String getColored()       { return color + displayName; }
+    public Material getGuiMaterial() { return guiMaterial; }
+
+    /** Safely parse from stored string, fall back to GENERAL. */
+    public static TicketCategory fromString(String s) {
+        if (s == null) return GENERAL;
+        try { return valueOf(s.toUpperCase()); }
+        catch (IllegalArgumentException e) { return GENERAL; }
+    }
+}

src/main/java/de/ticketsystem/model/TicketComment.java

@@ -0,0 +1,47 @@
+package de.ticketsystem.model;
+
+import java.sql.Timestamp;
+import java.util.UUID;
+
+/**
+ * Represents a player comment/reply on a ticket.
+ */
+public class TicketComment {
+
+    private int       id;
+    private int       ticketId;
+    private UUID      authorUUID;
+    private String    authorName;
+    private String    message;
+    private Timestamp createdAt;
+
+    public TicketComment() {}
+
+    public TicketComment(int ticketId, UUID authorUUID, String authorName, String message) {
+        this.ticketId   = ticketId;
+        this.authorUUID = authorUUID;
+        this.authorName = authorName;
+        this.message    = message;
+        this.createdAt  = new Timestamp(System.currentTimeMillis());
+    }
+
+    // ─────────────── Getters / Setters ────────────────────────────────────
+
+    public int       getId()                         { return id; }
+    public void      setId(int id)                   { this.id = id; }
+
+    public int       getTicketId()                   { return ticketId; }
+    public void      setTicketId(int ticketId)       { this.ticketId = ticketId; }
+
+    public UUID      getAuthorUUID()                 { return authorUUID; }
+    public void      setAuthorUUID(UUID authorUUID)  { this.authorUUID = authorUUID; }
+
+    public String    getAuthorName()                 { return authorName; }
+    public void      setAuthorName(String authorName){ this.authorName = authorName; }
+
+    public String    getMessage()                    { return message; }
+    public void      setMessage(String message)      { this.message = message; }
+
+    public Timestamp getCreatedAt()                  { return createdAt; }
+    public void      setCreatedAt(Timestamp ts)      { this.createdAt = ts; }
+}

src/main/java/de/ticketsystem/model/TicketPriority.java

@@ -0,0 +1,31 @@
+package de.ticketsystem.model;
+
+import org.bukkit.Material;
+
+public enum TicketPriority {
+    LOW    ("Niedrig", "§a", Material.GREEN_WOOL),
+    NORMAL ("Normal",  "§e", Material.YELLOW_WOOL),
+    HIGH   ("Hoch",    "§6", Material.ORANGE_WOOL),
+    URGENT ("Dringend","§c", Material.RED_WOOL);
+
+    private final String displayName;
+    private final String color;
+    private final Material guiMaterial;
+
+    TicketPriority(String displayName, String color, Material guiMaterial) {
+        this.displayName = displayName;
+        this.color       = color;
+        this.guiMaterial = guiMaterial;
+    }
+
+    public String getDisplayName()   { return displayName; }
+    public String getColor()         { return color; }
+    public String getColored()       { return color + displayName; }
+    public Material getGuiMaterial() { return guiMaterial; }
+
+    public static TicketPriority fromString(String s) {
+        if (s == null) return NORMAL;
+        try { return valueOf(s.toUpperCase()); }
+        catch (IllegalArgumentException e) { return NORMAL; }
+    }
+}

src/main/resources/config.yml

@@ -59,6 +59,80 @@ max-open-tickets-per-player: 2  # Maximale offene Tickets pro Spieler (0 = unbeg
 # ----------------------------------------------------
 auto-archive-interval-hours: 24 # Intervall in Stunden (0 = aus)
 
+# ----------------------------------------------------
+# OPTIONALE FEATURES
+# ----------------------------------------------------
+
+# Kategorie-System (true = aktiviert)
+# Spieler können beim Erstellen eine Kategorie wählen: /ticket create [kategorie] [priorität] <text>
+categories-enabled: true
+
+# Prioritäten-System (true = aktiviert)
+# Spieler können beim Erstellen eine Priorität wählen: /ticket create [kategorie] [priorität] <text>
+# Admins/Supporter können die Priorität nachträglich ändern: /ticket setpriority <id> <low|normal|high|urgent>
+priorities-enabled: true
+
+# Bewertungs-System (true = aktiviert)
+# Spieler können nach dem Schließen den Support bewerten: /ticket rate <id> good|bad
+# Ergebnisse sind in /ticket stats sichtbar
+rating-enabled: true
+
+# ----------------------------------------------------
+# KATEGORIEN (nur aktiv wenn categories-enabled: true)
+# ----------------------------------------------------
+# Jede Kategorie hat:
+#   name:     Anzeigename im Chat und in der GUI
+#   color:    Farbcode mit & (Minecraft Farbcodes)
+#   material: Minecraft-Material für das GUI-Item (Großbuchstaben, z.B. PAPER, REDSTONE, BOOK)
+#   aliases:  Alternative Eingaben beim /ticket create Befehl (Kleinbuchstaben!)
+#
+# Das erste eingetragene Item ist die Standard-Kategorie für Tickets ohne Angabe.
+# Du kannst beliebig viele Kategorien hinzufügen oder entfernen.
+# ----------------------------------------------------
+categories:
+  general:
+    name: "Allgemein"
+    color: "&7"
+    material: "PAPER"
+    aliases:
+      - "allgemein"
+      - "general"
+      - "default"
+  bug:
+    name: "Bug"
+    color: "&c"
+    material: "REDSTONE"
+    aliases:
+      - "bug"
+      - "fehler"
+      - "error"
+  question:
+    name: "Frage"
+    color: "&e"
+    material: "BOOK"
+    aliases:
+      - "frage"
+      - "question"
+      - "help"
+      - "hilfe"
+  complaint:
+    name: "Beschwerde"
+    color: "&6"
+    material: "WRITABLE_BOOK"
+    aliases:
+      - "beschwerde"
+      - "complaint"
+      - "report"
+      - "melden"
+  other:
+    name: "Sonstiges"
+    color: "&8"
+    material: "FEATHER"
+    aliases:
+      - "sonstiges"
+      - "other"
+      - "misc"
+
 # ----------------------------------------------------
 # DISCORD WEBHOOK (Optional)
 # ----------------------------------------------------
@@ -69,6 +143,41 @@ discord:
   # Webhook-URL aus Discord (Kanaleinstellungen → Integrationen → Webhook erstellen)
   webhook-url: ""
 
+  # Rollen-Ping: Discord-Rollen-ID (Rechtsklick auf Rolle → ID kopieren)
+  # Leer lassen ("") = kein Ping
+  role-ping-id: ""
+
+  messages:
+    # ── Neues Ticket ────────────────────────────────────────────────────────
+    new-ticket:
+      title: "🎫 Neues Ticket erstellt"
+      color: "3066993"          # Grün
+      footer: "TicketSystem"
+      show-position: true       # Welt & Koordinaten im Embed anzeigen
+      show-category: true       # Kategorie im Embed anzeigen
+      show-priority: true       # Priorität im Embed anzeigen
+      role-ping: false          # Rollen-Ping bei neuem Ticket senden
+
+    # ── Ticket geschlossen ──────────────────────────────────────────────────
+    ticket-closed:
+      enabled: false            # Webhook-Nachricht beim Schließen senden
+      title: "🔒 Ticket geschlossen"
+      color: "15158332"         # Rot
+      footer: "TicketSystem"
+      show-category: true       # Kategorie im Embed anzeigen
+      show-priority: true       # Priorität im Embed anzeigen
+      role-ping: false          # Rollen-Ping beim Schließen senden
+
+    # ── Ticket weitergeleitet ───────────────────────────────────────────────
+    ticket-forwarded:
+      enabled: false            # Webhook-Nachricht beim Weiterleiten senden
+      title: "🔀 Ticket weitergeleitet"
+      color: "15105570"         # Orange
+      footer: "TicketSystem"
+      show-category: true       # Kategorie im Embed anzeigen
+      show-priority: true       # Priorität im Embed anzeigen
+      role-ping: false          # Rollen-Ping beim Weiterleiten senden
+
 # ----------------------------------------------------
 # SYSTEM-NACHRICHTEN (mit &-Farbcodes)
 # ----------------------------------------------------
@@ -94,12 +203,35 @@ messages:
   ticket-forwarded: "&aTicket &e#{id} &awurde an &e{player} &aweitergeleitet."
   ticket-forwarded-notify: "&eDu hast ein Ticket von &6{player} &eweitergeleitet bekommen. &7(ID: {id})"
 
-  # --- NEU: Benachrichtigungen für den Ticket-Ersteller ---
+  # --- BENACHRICHTIGUNGEN FÜR DEN TICKET-ERSTELLER ---
-  # Wird gesendet, wenn das eigene Ticket geschlossen wurde
   ticket-closed-notify: "&aDein Ticket &e#{id} &awurde geschlossen."
-  # Wird gesendet, wenn das eigene Ticket an einen anderen Supporter weitergeleitet wurde
   ticket-forwarded-creator-notify: "&eDein Ticket &6#{id} &ewurde an &b{supporter} &eweitergeleitet."
 
+  # --- KATEGORIEN ---
+  # {category} wird durch den Anzeigenamen der gewählten Kategorie ersetzt
+  ticket-created-category: "&aTicket &e#{id} &aerstellt! &7Kategorie: {category}"
+  category-invalid: "&cUnbekannte Kategorie: &e{input}&c. Verfügbare Kategorien: &e{categories}"
+
+  # --- KOMMENTARE ---
+  comment-saved: "&aDein Kommentar zu Ticket &e#{id} &awurde gespeichert."
+  comment-notify: "&e[Ticket #{id}] &f{author} &7kommentiert: &f{message}"
+  comment-no-permission: "&cDu kannst nur deine eigenen Tickets kommentieren."
+
+  # --- BEWERTUNGEN ---
+  rating-saved-good: "&aDanke für deine Bewertung! &a👍 Positiv"
+  rating-saved-bad: "&aDanke für deine Bewertung! &c👎 Negativ"
+  rating-already-rated: "&cDu hast dieses Ticket bereits bewertet."
+  rating-not-yours: "&cDu kannst nur deine eigenen Tickets bewerten."
+  rating-disabled: "&cBewertungen sind aktuell deaktiviert."
+  rating-prompt: "&6Wie zufrieden bist du mit dem Support?\n&a/ticket rate {id} good  &7– 👍 Gut\n&c/ticket rate {id} bad   &7– 👎 Schlecht"
+
+  # --- BLACKLIST ---
+  blacklist-added: "&a{player} &awurde zur Ticket-Blacklist hinzugefügt. &7Grund: &e{reason}"
+  blacklist-removed: "&a{player} &awurde von der Blacklist entfernt."
+  blacklist-already: "&cSpieler ist bereits auf der Blacklist."
+  blacklist-not-found: "&cSpieler war nicht auf der Blacklist."
+  blacklist-blocked: "&cDu wurdest vom Ticket-System gesperrt und kannst keine Tickets erstellen."
+
   # --- FEHLER & HINWEISE ---
   no-permission: "&cDu hast keine Berechtigung!"
   no-open-tickets: "&aAktuell gibt es keine offenen Tickets."

src/main/resources/plugin.yml

@@ -1,5 +1,5 @@
 name: TicketSystem
-version: 1.0.2
+version: 1.0.4
 main: de.ticketsystem.TicketPlugin
 api-version: 1.20
 author: M_Viper
@@ -7,19 +7,50 @@ description: Ingame Support Ticket System with MySQL
 
 commands:
   ticket:
-    description: Ticket System Hauptbefehl
+    description: TicketSystem Hauptbefehl
-    usage: /ticket <create|list|claim|close|forward|reload>
+    usage: |
+      /ticket create [Kategorie] <Text>
+      /ticket list
+      /ticket comment <ID> <Nachricht>
+      /ticket rate <ID> <good|bad>
+      /ticket claim <ID>
+      /ticket close <ID> [Kommentar]
+      /ticket forward <ID> <Spieler>
+      /ticket blacklist <add|remove|list> [Spieler] [Grund]
+      /ticket stats
+      /ticket archive
+      /ticket reload
     aliases: [t, support]
 
 permissions:
+
+  # ── Spieler-Permissions ───────────────────────────────────────────────────
+
   ticket.create:
-    description: Spieler kann Tickets erstellen
+    description: Spieler kann Tickets erstellen und kommentieren
     default: true
 
+  # ── Supporter-Permissions ─────────────────────────────────────────────────
+
   ticket.support:
-    description: Supporter kann Tickets einsehen und claimen
+    description: Supporter kann Tickets einsehen, claimen und schließen
     default: false
 
+  ticket.archive:
+    description: Zugriff auf das Ticket-Archiv (öffnen, einsehen, permanent löschen)
+    default: false
+
+  # ── Admin-Permissions ────────────────────────────────────────────────────
+
   ticket.admin:
-    description: Admin hat vollen Zugriff inkl. Weiterleitung und Reload
+    description: >
+      Admin hat vollen Zugriff: Weiterleiten, Blacklist verwalten,
+      Statistiken, Reload, Archiv, Export/Import, Migration
     default: op
+    children:
+      ticket.support: true
+      ticket.blacklist: true
+
+  ticket.blacklist:
+    description: Kann Spieler zur Ticket-Blacklist hinzufügen und entfernen
+    default: false