TicketSystem/src/main/java/de/ticketsystem/manager/TicketManager.java

package de.ticketsystem.manager;

import de.ticketsystem.TicketPlugin;
import de.ticketsystem.model.Ticket;
import de.ticketsystem.model.TicketStatus;
import org.bukkit.Bukkit;
import org.bukkit.entity.Player;

import java.util.HashMap;
import java.util.HashSet;
import java.util.Map;
import java.util.Set;
import java.util.UUID;

public class TicketManager {

    private final TicketPlugin plugin;

    /** Cooldown Map: UUID → Zeitstempel letztes Ticket */
    private final Map<UUID, Long> cooldowns = new HashMap<>();

    /** Ticket-IDs für die der Ersteller bereits über Schließung informiert wurde */
    private final Set<Integer> notifiedClosedTickets = new HashSet<>();

    public TicketManager(TicketPlugin plugin) {
        this.plugin = plugin;
    }

    // ─────────────────────────── Cooldown ──────────────────────────────────

    public boolean hasCooldown(UUID uuid) {
        if (!cooldowns.containsKey(uuid)) return false;
        long cooldownSeconds = plugin.getConfig().getLong("ticket-cooldown", 60) * 1000L;
        return (System.currentTimeMillis() - cooldowns.get(uuid)) < cooldownSeconds;
    }

    public long getRemainingCooldown(UUID uuid) {
        long cooldownMillis = plugin.getConfig().getLong("ticket-cooldown", 60) * 1000L;
        long elapsed = System.currentTimeMillis() - cooldowns.getOrDefault(uuid, 0L);
        return Math.max(0, (cooldownMillis - elapsed) / 1000);
    }

    public void setCooldown(UUID uuid) {
        cooldowns.put(uuid, System.currentTimeMillis());
    }

    // ─────────────────────────── Benachrichtigungen ────────────────────────

    /**
     * Benachrichtigt alle Online-Supporter/Admins über ein neues Ticket
     * und sendet optional eine Discord-Webhook-Nachricht.
     */
    public void notifyTeam(Ticket ticket) {
        String msg = plugin.formatMessage("messages.new-ticket-notify")
                .replace("{player}", ticket.getCreatorName())
                .replace("{message}", ticket.getMessage())
                .replace("{id}", String.valueOf(ticket.getId()));

        for (Player p : Bukkit.getOnlinePlayers()) {
            if (p.hasPermission("ticket.support") || p.hasPermission("ticket.admin")) {
                p.sendMessage(msg);
                p.sendMessage(plugin.color("&7» Klicke &e/ticket list &7um die GUI zu öffnen."));
            }
        }

        // Discord-Webhook (asynchron, kein Einfluss auf Server-Performance)
        plugin.getDiscordWebhook().sendNewTicket(ticket);
    }

    /**
     * Benachrichtigt den Ersteller, wenn sein Ticket angenommen wurde.
     */
    public void notifyCreatorClaimed(Ticket ticket) {
        Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
        if (creator != null && creator.isOnline()) {
            String msg = plugin.formatMessage("messages.ticket-claimed-notify")
                    .replace("{id}", String.valueOf(ticket.getId()))
                    .replace("{claimer}", ticket.getClaimerName());
            creator.sendMessage(msg);
        }
    }

    /**
     * Benachrichtigt den Ersteller, wenn sein Ticket weitergeleitet wurde.
     */
    public void notifyCreatorForwarded(Ticket ticket) {
        Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
        if (creator != null && creator.isOnline()) {
            String forwardedTo = ticket.getForwardedToName() != null ? ticket.getForwardedToName() : "einen Supporter";
            String msg = plugin.formatMessage("messages.ticket-forwarded-creator-notify")
                    .replace("{id}", String.valueOf(ticket.getId()))
                    .replace("{supporter}", forwardedTo);
            creator.sendMessage(msg);
        }
    }

    /**
     * Sendet dem weitergeleiteten Supporter eine Benachrichtigung
     * und informiert optional Discord.
     */
    public void notifyForwardedTo(Ticket ticket, String fromName) {
        Player target = Bukkit.getPlayer(ticket.getForwardedToUUID());
        if (target != null && target.isOnline()) {
            String msg = plugin.formatMessage("messages.ticket-forwarded-notify")
                    .replace("{player}", ticket.getCreatorName())
                    .replace("{id}", String.valueOf(ticket.getId()));
            target.sendMessage(msg);
        }

        // Discord
        plugin.getDiscordWebhook().sendTicketForwarded(ticket, fromName);
    }

    /**
     * Benachrichtigt den Ersteller, wenn sein Ticket geschlossen wurde,
     * und informiert optional Discord.
     */
    public void notifyCreatorClosed(Ticket ticket) {
        notifyCreatorClosed(ticket, null);
    }

    /**
     * Benachrichtigt den Ersteller, wenn sein Ticket geschlossen wurde.
     * @param closerName Name des Admins/Supporters der es geschlossen hat (für Discord, kann null sein)
     */
    public void notifyCreatorClosed(Ticket ticket, String closerName) {
        notifiedClosedTickets.add(ticket.getId());

        Player creator = Bukkit.getPlayer(ticket.getCreatorUUID());
        if (creator != null && creator.isOnline()) {
            String comment = (ticket.getCloseComment() != null && !ticket.getCloseComment().isEmpty())
                    ? ticket.getCloseComment() : "";

            String msg = plugin.formatMessage("messages.ticket-closed-notify")
                    .replace("{id}", String.valueOf(ticket.getId()))
                    .replace("{comment}", comment);
            creator.sendMessage(msg);

            if (!comment.isEmpty()) {
                creator.sendMessage(plugin.color("&7Kommentar des Supports: &f" + comment));
            }
        }

        // Discord
        String closer = closerName != null ? closerName : "Unbekannt";
        plugin.getDiscordWebhook().sendTicketClosed(ticket, closer);
    }

    /**
     * Prüft ob der Ersteller für dieses Ticket bereits über die Schließung informiert wurde.
     */
    public boolean wasClosedNotificationSent(int ticketId) {
        return notifiedClosedTickets.contains(ticketId);
    }

    // ─────────────────────────── Hilfsmethoden ─────────────────────────────

    public boolean hasReachedTicketLimit(UUID uuid) {
        int max = plugin.getConfig().getInt("max-open-tickets-per-player", 2);
        if (max <= 0) return false;
        return plugin.getDatabaseManager().countOpenTicketsByPlayer(uuid) >= max;
    }

    public void sendHelpMessage(Player player) {
        player.sendMessage(plugin.color("&8&m                                    "));
        player.sendMessage(plugin.color("&6TicketSystem &7– Befehle"));
        player.sendMessage(plugin.color("&8&m                                    "));
        player.sendMessage(plugin.color("&e/ticket create <Text> &7– Neues Ticket erstellen"));
        player.sendMessage(plugin.color("&e/ticket list &7– Deine Tickets ansehen (GUI)"));
        if (player.hasPermission("ticket.support") || player.hasPermission("ticket.admin")) {
            player.sendMessage(plugin.color("&e/ticket claim <ID> &7– Ticket annehmen"));
            player.sendMessage(plugin.color("&e/ticket close <ID> [Kommentar] &7– Ticket schließen"));
        }
        if (player.hasPermission("ticket.admin")) {
            player.sendMessage(plugin.color("&e/ticket forward <ID> <Spieler> &7– Ticket weiterleiten"));
            player.sendMessage(plugin.color("&e/ticket reload &7– Konfiguration neu laden"));
        }
        player.sendMessage(plugin.color("&8&m                                    "));
    }
}