Upload via GUI (69 Dateien)
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'use strict';
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// Zusätzliche Verwaltungsbereiche (wie in der Android-App): Teams, Rollen, Eskalationen,
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// Geschäftszeiten, E-Mail-Vorlagen und Ticket-Regeln. Jeder Bereich rendert sich selbst in `body`.
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const PERM_LABELS = {
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reply_ticket: 'Tickets beantworten', close_ticket: 'Tickets lösen/schließen', delete_ticket: 'Tickets löschen', transfer_ticket: 'Tickets verschieben',
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post_note: 'Interne Notizen', assign_ticket: 'Tickets zuweisen', manage_canned: 'Textbausteine verwalten', view_reports: 'Berichte ansehen',
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create_ticket: 'Tickets erstellen', manage_kb: 'Wissensdatenbank', manage_departments: 'Abteilungen', manage_priorities: 'Prioritäten / SLA',
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manage_help_topics: 'Hilfe-Themen', manage_email_addresses: 'E-Mail-Adressen', manage_email_templates: 'E-Mail-Vorlagen', manage_organizations: 'Organisationen',
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manage_teams: 'Teams', manage_roles: 'Rollen', manage_staff: 'Mitarbeiter', view_audit_log: 'Admin-Protokoll', manage_escalations: 'Eskalationsregeln',
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view_time_entries: 'Zeiterfassung', manage_business_hours: 'Geschäftszeiten',
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};
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const WEEKDAYS = { 1: 'Montag', 2: 'Dienstag', 3: 'Mittwoch', 4: 'Donnerstag', 5: 'Freitag', 6: 'Samstag', 0: 'Sonntag' };
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const opt = (arr, val, empty) => [empty ? h('option', { value: '' }, empty) : null, ...arr.map(([v, l]) => h('option', { value: v, selected: String(v) === String(val ?? '') }, l))];
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const named = (list) => list.map((x) => [x.id, x.name]);
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const numOrNull = (v) => (v === '' || v == null ? null : Number(v));
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const row = (...kids) => h('div', { class: 'row' }, ...kids);
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const delBtn = (fn) => h('button', { class: 'btn danger sm', onclick: (e) => { e.stopPropagation(); if (confirm('Wirklich löschen?')) fn(); } }, '✕');
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const table = (heads, rows) => h('div', { class: 'panel' }, rows.length ? h('table', {}, h('tr', {}, ...heads.map((t) => h('th', {}, t))), ...rows) : h('div', { class: 'muted' }, 'Keine Einträge.'));
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// ─── Teams ───────────────────────────────────────────────────────────────────
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async function adminTeams(body, addBtn) {
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const load = async () => {
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const r = await run(() => api('teams.php')); if (!r) return;
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clear(body).append(table(['Name', 'Leitung', 'Mitglieder', 'Aktiv', 'Aktualisiert', ''], r.items.map((t) => h('tr', { class: 'click', onclick: () => edit(t, r) },
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h('td', {}, t.name), h('td', {}, t.leadName || '—'), h('td', {}, t.memberCount),
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h('td', {}, h('input', { type: 'checkbox', checked: t.isActive, onclick: (e) => e.stopPropagation(), onchange: () => run(async () => { await post('teams.php', { action: 'toggle', id: t.id }); load(); }) })),
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h('td', { class: 'muted' }, t.updatedAt ? new Date(t.updatedAt.replace(' ', 'T')).toLocaleString('de-DE', { dateStyle: 'short', timeStyle: 'short' }) : ''),
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h('td', {}, delBtn(() => run(async () => { await post('teams.php', { action: 'delete', id: t.id }); load(); }, 'Gelöscht')))))));
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addBtn.onclick = () => edit(null, r);
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};
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function edit(t, r) {
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const name = h('input', { value: t?.name || '' }), notes = h('textarea', { value: t?.notes || '' });
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const lead = h('select', {}, ...opt(named(r.staffOptions), t?.leadId, '— keine —'));
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const active = h('input', { type: 'checkbox', checked: t ? t.isActive : true }), noAlerts = h('input', { type: 'checkbox', checked: !!t?.noAlerts });
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const members = r.staffOptions.map((s) => ({ s, cb: h('input', { type: 'checkbox', checked: t?.memberIds?.includes(s.id) }) }));
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modal(t ? 'Team bearbeiten' : 'Neues Team', h('div', {}, h('label', {}, 'Name'), name, h('label', {}, 'Leitung'), lead, h('label', { class: 'check' }, active, 'Aktiv'),
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h('label', { class: 'check' }, noAlerts, 'Benachrichtigung bei Ticketzuweisung deaktivieren'), h('label', {}, 'Administratornotizen (intern)'), notes,
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h('label', {}, 'Mitglieder'), h('div', { class: 'checks' }, ...members.map(({ s, cb }) => h('label', { class: 'check' }, cb, s.name)))),
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[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('teams.php', { action: 'save', id: t?.id ?? null, name: name.value, leadId: numOrNull(lead.value), isActive: active.checked, noAlerts: noAlerts.checked, notes: notes.value || null, memberIds: members.filter((m) => m.cb.checked).map((m) => m.s.id) }), 'Gespeichert')) { close(); load(); } } }]);
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}
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load();
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}
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// ─── Rollen ──────────────────────────────────────────────────────────────────
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async function adminRoles(body, addBtn) {
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const load = async () => {
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const r = await run(() => api('roles.php')); if (!r) return;
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clear(body).append(table(['Rolle', 'Status', 'Zugewiesen', 'Rechte', ''], r.items.map((x) => h('tr', { class: 'click', onclick: () => edit(x, r) },
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h('td', {}, x.name), h('td', {}, x.isActive ? 'Aktiv' : 'Deaktiviert'), h('td', {}, x.staffCount), h('td', { class: 'muted' }, Object.values(x.permissions).filter(Boolean).length + ' von ' + r.permissionKeys.length),
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h('td', {}, delBtn(() => run(async () => { await post('roles.php', { action: 'delete', id: x.id }); load(); }, 'Gelöscht')))))));
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addBtn.onclick = () => edit(null, r);
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};
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function edit(x, r) {
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const name = h('input', { value: x?.name || '' }), notes = h('textarea', { value: x?.notes || '' });
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const active = h('input', { type: 'checkbox', checked: x ? x.isActive : true });
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const perms = (x?.permissions) || r.defaultAgentPermissions || {};
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const boxes = r.permissionKeys.map((k) => ({ k, cb: h('input', { type: 'checkbox', checked: !!perms[k] }) }));
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modal(x ? 'Rolle bearbeiten' : 'Neue Rolle', h('div', {}, h('label', {}, 'Name'), name, h('label', { class: 'check' }, active, 'Aktiv (deaktivierte Rolle wird ignoriert)'), h('label', {}, 'Administratornotizen (intern)'), notes, h('label', {}, 'Rechte'),
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h('div', { class: 'checks' }, ...boxes.map(({ k, cb }) => h('label', { class: 'check' }, cb, PERM_LABELS[k] || k)))),
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[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('roles.php', { action: 'save', id: x?.id ?? null, name: name.value, isActive: active.checked, notes: notes.value || null, permissions: Object.fromEntries(boxes.map(({ k, cb }) => [k, cb.checked])) }), 'Gespeichert')) { close(); load(); } } }]);
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}
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load();
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}
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// ─── Eskalationsregeln ───────────────────────────────────────────────────────
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const TRIGGERS = [['no_reply', 'Keine Antwort seit …'], ['no_update', 'Keine Aktualisierung seit …'], ['overdue', 'Überfällig seit …'], ['open_too_long', 'Zu lange offen seit …']];
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async function adminEscalations(body, addBtn) {
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const load = async () => {
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const r = await run(() => api('escalation_rules.php')); if (!r) return;
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clear(body).append(table(['Regel', 'Auslöser', 'Angewendet', 'Aktiv', ''], r.rules.map((x) => h('tr', { class: 'click', onclick: () => edit(x, r) },
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h('td', {}, x.name), h('td', {}, `${(TRIGGERS.find((t) => t[0] === x.triggerType) || [, x.triggerType])[1].replace('…', x.triggerHours + ' Std.')}`), h('td', {}, x.appliedCount),
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h('td', {}, h('input', { type: 'checkbox', checked: x.isActive, onclick: (e) => e.stopPropagation(), onchange: () => run(async () => { await post('escalation_rules.php', { action: 'toggle', id: x.id }); load(); }) })),
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h('td', {}, delBtn(() => run(async () => { await post('escalation_rules.php', { action: 'delete', id: x.id }); load(); }, 'Gelöscht')))))));
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addBtn.onclick = () => edit(null, r);
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};
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function edit(x, r) {
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const f = {
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name: h('input', { value: x?.name || '' }), active: h('input', { type: 'checkbox', checked: x?.isActive ?? true }),
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trig: h('select', {}, ...opt(TRIGGERS, x?.triggerType || 'no_reply')), hours: h('input', { type: 'number', min: 1, value: x?.triggerHours ?? 24 }),
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cStatus: h('select', {}, ...opt(state.meta.statuses.map((s) => [s.value, s.label]), x?.conditionStatus, 'Beliebig')),
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cPrio: h('select', {}, ...opt(named(r.priorities), x?.conditionPriorityId, 'Beliebig')), cDept: h('select', {}, ...opt(named(r.departments), x?.conditionDeptId, 'Beliebig')),
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aPrio: h('select', {}, ...opt(named(r.priorities), x?.actionSetPriorityId, '— nicht ändern —')), aStaff: h('select', {}, ...opt(named(r.staffOptions), x?.actionAssignStaffId, '— nicht ändern —')),
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aStatus: h('select', {}, ...opt([['open', 'Offen'], ['pending', 'Wartend'], ['on_hold', 'Zurückgestellt']], x?.actionSetStatus, '— nicht ändern —')),
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nAdmin: h('input', { type: 'checkbox', checked: x?.actionNotifyAdmin ?? true }), nStaff: h('input', { type: 'checkbox', checked: !!x?.actionNotifyStaff }),
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};
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modal(x ? 'Regel bearbeiten' : 'Neue Eskalationsregel', h('div', {}, h('label', {}, 'Name'), f.name, h('label', { class: 'check' }, f.active, 'Aktiv'),
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h('label', {}, 'Auslöser'), f.trig, h('label', {}, 'Nach Stunden'), f.hours,
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h('h3', {}, 'Bedingungen'), h('label', {}, 'Status'), f.cStatus, h('label', {}, 'Priorität'), f.cPrio, h('label', {}, 'Abteilung'), f.cDept,
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h('h3', {}, 'Aktionen'), h('label', {}, 'Priorität setzen'), f.aPrio, h('label', {}, 'Zuweisen an'), f.aStaff, h('label', {}, 'Status setzen'), f.aStatus,
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h('label', { class: 'check' }, f.nAdmin, 'Admins benachrichtigen'), h('label', { class: 'check' }, f.nStaff, 'Zuständigen benachrichtigen')),
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[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('escalation_rules.php', { action: 'save', id: x?.id ?? null, name: f.name.value, isActive: f.active.checked, triggerType: f.trig.value, triggerHours: +f.hours.value || 24,
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conditionStatus: f.cStatus.value || null, conditionPriorityId: numOrNull(f.cPrio.value), conditionDeptId: numOrNull(f.cDept.value), actionSetPriorityId: numOrNull(f.aPrio.value),
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actionAssignStaffId: numOrNull(f.aStaff.value), actionSetStatus: f.aStatus.value || null, actionNotifyAdmin: f.nAdmin.checked, actionNotifyStaff: f.nStaff.checked, sortOrder: x?.sortOrder ?? 0 }), 'Gespeichert')) { close(); load(); } } }]);
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}
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load();
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}
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// ─── Geschäftszeiten ─────────────────────────────────────────────────────────
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async function adminBusinessHours(body, addBtn) {
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addBtn.classList.add('hidden');
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const load = async () => {
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const r = await run(() => api('business_hours.php')); if (!r) return;
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const enabled = h('input', { type: 'checkbox', checked: r.enabled });
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const rows = r.hours.map((x) => ({ x, open: h('input', { type: 'checkbox', checked: x.isOpen }), from: h('input', { type: 'time', value: x.openTime }), to: h('input', { type: 'time', value: x.closeTime }) }));
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const hDate = h('input', { type: 'date' }), hName = h('input', { placeholder: 'Bezeichnung (z. B. Neujahr)' });
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clear(body).append(h('div', { class: 'panel' }, h('label', { class: 'check' }, enabled, 'SLA-Uhr nur innerhalb der Geschäftszeiten laufen lassen'),
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h('table', {}, ...rows.map(({ x, open, from, to }) => h('tr', {}, h('td', {}, WEEKDAYS[x.weekday]), h('td', {}, open), h('td', {}, from), h('td', {}, to)))),
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row(h('button', { class: 'btn', onclick: () => run(() => post('business_hours.php', { action: 'save_hours', enabled: enabled.checked,
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hours: rows.map(({ x, open, from, to }) => ({ weekday: x.weekday, isOpen: open.checked, openTime: from.value || '09:00', closeTime: to.value || '17:00' })) }), 'Gespeichert') }, 'Speichern'))),
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h('h3', {}, 'Feiertage / Schließtage'),
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h('div', { class: 'panel' }, row(hDate, hName, h('button', { class: 'btn', onclick: () => hDate.value && hName.value && run(async () => { await post('business_hours.php', { action: 'add_holiday', date: hDate.value, name: hName.value }); load(); }) }, 'Hinzufügen')),
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...r.holidays.map((hd) => row(h('span', { class: 'grow' }, `${hd.date} – ${hd.name}`), delBtn(() => run(async () => { await post('business_hours.php', { action: 'delete_holiday', id: hd.id }); load(); }))))));
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};
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load();
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}
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// ─── E-Mail-Vorlagen ─────────────────────────────────────────────────────────
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async function adminEmailTemplates(body, addBtn) {
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addBtn.classList.add('hidden');
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const load = async () => {
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const r = await run(() => api('email_templates.php')); if (!r) return;
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clear(body).append(table(['Vorlage', 'Angepasst'], r.items.map((t) => h('tr', { class: 'click', onclick: () => edit(t) }, h('td', {}, t.label), h('td', {}, t.isCustomized ? '✓' : '')))));
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};
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function edit(t) {
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const subject = h('input', { value: t.subject }), text = h('textarea', { value: t.body, class: 'tall' });
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modal(t.label, h('div', {}, h('label', {}, 'Betreff'), subject, h('label', {}, 'Text'), text,
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h('div', { class: 'muted' }, 'Platzhalter: ' + t.placeholders.join(' '))),
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[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('email_templates.php', { action: 'save', key: t.key, subject: subject.value, body: text.value }), 'Gespeichert')) { close(); load(); } } },
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...(t.isCustomized ? [{ label: 'Zurücksetzen', cls: 'ghost', fn: async (close) => { if (confirm('Auf Standard zurücksetzen?') && await run(() => post('email_templates.php', { action: 'reset', key: t.key }), 'Zurückgesetzt')) { close(); load(); } } }] : [])]);
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}
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load();
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}
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// ─── Ticket-Regeln ───────────────────────────────────────────────────────────
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async function adminTicketRules(body, addBtn) {
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const load = async () => {
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const r = await run(() => api('ticket_rules.php')); if (!r) return;
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const label = (list, v) => (list.find((o) => o.value === v) || { label: v }).label;
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const acEnabled = h('input', { type: 'checkbox', checked: r.autoCloseEnabled }), acDays = h('input', { type: 'number', min: 1, value: r.autoCloseDays, class: 'narrow' });
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clear(body).append(
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h('div', { class: 'panel' }, h('b', {}, 'Automatisch schließen'), row(h('label', { class: 'check' }, acEnabled, 'Beantwortete Tickets nach'), acDays, h('span', {}, 'Tagen schließen'),
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h('button', { class: 'btn sm', onclick: () => run(() => post('ticket_rules.php', { action: 'save_auto_close', enabled: acEnabled.checked, days: +acDays.value || 7 }), 'Gespeichert') }, 'Speichern'))),
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table(['Regel', 'Bedingungen', 'Aktionen', 'Aktiv', ''], r.rules.map((x) => h('tr', { class: 'click', onclick: () => edit(x, r) },
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h('td', {}, x.name), h('td', { class: 'muted' }, x.conditions.map((c) => `${label(r.fieldOptions, c.field)} ${label(r.operatorOptions, c.operator)} „${c.value}“`).join(x.matchType === 'any' ? ' ODER ' : ' UND ')),
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h('td', { class: 'muted' }, x.actions.map((a) => label(r.actionOptions, a.type) + (a.valueLabel ? `: ${a.valueLabel}` : '')).join(', ')),
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h('td', {}, h('input', { type: 'checkbox', checked: x.isActive, onclick: (e) => e.stopPropagation(), onchange: () => run(async () => { await post('ticket_rules.php', { action: 'toggle', id: x.id }); load(); }) })),
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h('td', {}, delBtn(() => run(async () => { await post('ticket_rules.php', { action: 'delete', id: x.id }); load(); }, 'Gelöscht')))))));
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addBtn.onclick = () => edit(null, r);
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};
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function edit(x, r) {
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const name = h('input', { value: x?.name || '' }), match = h('select', {}, ...opt([['all', 'Alle Bedingungen müssen zutreffen'], ['any', 'Mindestens eine Bedingung']], x?.matchType || 'all'));
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const active = h('input', { type: 'checkbox', checked: x?.isActive ?? true }), sort = h('input', { type: 'number', value: x?.sortOrder ?? 0 });
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const conds = h('div'), acts = h('div');
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const valueSource = { set_department: r.departments, set_priority: r.priorities, set_help_topic: r.helpTopics, assign_staff: r.staffOptions, auto_reply: r.cannedResponses };
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const addCond = (c) => { const rowEl = h('div', { class: 'row rule' }, h('select', { 'data-f': 'field' }, ...opt(r.fieldOptions.map((o) => [o.value, o.label]), c?.field)),
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h('select', { 'data-f': 'operator' }, ...opt(r.operatorOptions.map((o) => [o.value, o.label]), c?.operator)), h('input', { 'data-f': 'value', value: c?.value || '', placeholder: 'Wert' }),
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h('button', { class: 'btn ghost sm', onclick: () => rowEl.remove() }, '✕')); conds.append(rowEl); };
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const addAct = (a) => {
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const rowEl = h('div', { class: 'row rule' }), valHolder = h('span', { class: 'grow' });
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const type = h('select', { 'data-f': 'type', onchange: () => paint(type.value, '') }, ...opt(r.actionOptions.map((o) => [o.value, o.label]), a?.type));
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const paint = (t, v) => { clear(valHolder); if (t === 'reject') return; const src = valueSource[t];
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valHolder.append(src ? h('select', { 'data-f': 'value' }, ...opt(named(src), v)) : h('input', { 'data-f': 'value', value: v || '', placeholder: 'Wert' })); };
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rowEl.append(type, valHolder, h('button', { class: 'btn ghost sm', onclick: () => rowEl.remove() }, '✕')); acts.append(rowEl); paint(type.value, a?.value);
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};
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(x?.conditions?.length ? x.conditions : [null]).forEach(addCond); (x?.actions?.length ? x.actions : [null]).forEach(addAct);
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const collect = (box) => [...box.children].map((el) => Object.fromEntries([...el.querySelectorAll('[data-f]')].map((i) => [i.dataset.f, i.value])));
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modal(x ? 'Regel bearbeiten' : 'Neue Ticket-Regel', h('div', {}, h('label', {}, 'Name'), name, h('label', {}, 'Verknüpfung'), match, h('label', { class: 'check' }, active, 'Aktiv'), h('label', {}, 'Reihenfolge'), sort,
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h('h3', {}, 'Wenn …'), conds, h('button', { class: 'btn ghost sm', onclick: () => addCond(null) }, '+ Bedingung'), h('h3', {}, 'Dann …'), acts, h('button', { class: 'btn ghost sm', onclick: () => addAct(null) }, '+ Aktion')),
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[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('ticket_rules.php', { action: 'save', id: x?.id ?? null, name: name.value, matchType: match.value, isActive: active.checked, sortOrder: +sort.value || 0,
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conditions: collect(conds).map((c) => ({ field: c.field, operator: c.operator, value: c.value || '' })), actions: collect(acts).map((a) => ({ type: a.type, value: a.value || '' })) }), 'Gespeichert')) { close(); load(); } } }]);
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}
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load();
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}
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ADMIN.push(
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{ key: 'teams', label: 'Teams', perm: 'manage_teams', custom: adminTeams, add: true },
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{ key: 'roles', label: 'Rollen', perm: 'manage_roles', custom: adminRoles, add: true },
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{ key: 'escalations', label: 'Eskalationsregeln', perm: 'manage_escalations', custom: adminEscalations, add: true },
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{ key: 'business_hours', label: 'Geschäftszeiten', perm: 'manage_business_hours', custom: adminBusinessHours },
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{ key: 'email_templates', label: 'E-Mail-Vorlagen', perm: 'manage_email_templates', custom: adminEmailTemplates },
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{ key: 'ticket_rules', label: 'Ticket-Regeln', admin: true, custom: adminTicketRules, add: true },
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);
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@@ -0,0 +1,876 @@
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'use strict';
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// append() soll null/false/Arrays wie h() behandeln (sonst erscheint der Text "null")
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const _append = Element.prototype.append;
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Element.prototype.append = function (...a) { return _append.apply(this, a.flat(Infinity).filter((x) => x != null && x !== false)); };
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const $app = document.getElementById('app');
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const state = { staff: null, meta: null, since: '', badge: 0, page: 'dashboard', timers: [] };
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// ─── Helfer ──────────────────────────────────────────────────────────────────
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function h(tag, attrs, ...kids) {
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||||
const el = document.createElement(tag);
|
||||
for (const [k, v] of Object.entries(attrs || {})) {
|
||||
if (v === false || v == null) continue;
|
||||
if (k === 'class') el.className = v;
|
||||
else if (k === 'color') el.style.setProperty('background', v);
|
||||
else if (k.startsWith('on')) el.addEventListener(k.slice(2), v);
|
||||
else if (k === 'value') el.value = v;
|
||||
else if (k === 'checked' || k === 'disabled' || k === 'selected') el[k] = !!v;
|
||||
else el.setAttribute(k, v);
|
||||
}
|
||||
for (const kid of kids.flat()) if (kid != null && kid !== false) el.append(kid.nodeType ? kid : document.createTextNode(String(kid)));
|
||||
return el;
|
||||
}
|
||||
const clear = (el) => { while (el.firstChild) el.removeChild(el.firstChild); return el; };
|
||||
const can = (p) => state.staff && (state.staff.role === 'admin' || state.staff.permissions?.[p] === true);
|
||||
const isAdmin = () => state.staff?.role === 'admin';
|
||||
|
||||
function toast(msg, error) {
|
||||
const t = document.getElementById('toast');
|
||||
t.textContent = msg; t.className = 'toast' + (error ? ' error' : '');
|
||||
clearTimeout(toast.t); toast.t = setTimeout(() => t.classList.add('hidden'), error ? 5000 : 2500);
|
||||
}
|
||||
async function api(path, opts = {}) {
|
||||
const r = await window.deskhub.api({ path, ...opts });
|
||||
if (r.error) {
|
||||
const down = r.error.code === 'NETWORK' || [502, 503, 504].includes(r.error.status);
|
||||
if (down) setOffline(true);
|
||||
const e = new Error(down ? 'Keine Verbindung zum Server. Es wird automatisch erneut versucht.' : r.error.message);
|
||||
e.code = r.error.code; e.status = r.error.status; e.offline = down; throw e;
|
||||
}
|
||||
if (state.offline) setOffline(false);
|
||||
return r.data;
|
||||
}
|
||||
|
||||
// ─── Verbindungsstatus & Systemhinweise (Banner unter der Kopfleiste) ───────
|
||||
function setOffline(on) {
|
||||
if (state.offline === on) return;
|
||||
state.offline = on;
|
||||
clearTimeout(state.retryTimer);
|
||||
if (on) { state.retryIn = 10; state.retryTimer = setTimeout(retryTick, 1000); }
|
||||
else { toast('Verbindung wiederhergestellt'); if (state.staff) go(state.page, state.arg); }
|
||||
paintBanners();
|
||||
}
|
||||
async function retryNow() {
|
||||
state.retryIn = 10; paintBanners();
|
||||
try { await api('me.php'); } catch { /* Banner bleibt, Zähler läuft weiter */ }
|
||||
}
|
||||
function retryTick() {
|
||||
if (!state.offline) return;
|
||||
state.retryIn -= 1;
|
||||
if (state.retryIn <= 0) { retryNow().finally(() => { if (state.offline) state.retryTimer = setTimeout(retryTick, 1000); }); return; }
|
||||
paintBanners(); state.retryTimer = setTimeout(retryTick, 1000);
|
||||
}
|
||||
function paintBanners() {
|
||||
const box = document.getElementById('banners'); if (!box) return;
|
||||
clear(box);
|
||||
if (state.offline) {
|
||||
box.append(h('div', { class: 'banner error' }, h('span', { class: 'grow' }, `Keine Verbindung zum Server – nächster Versuch in ${state.retryIn || 10} s. Bereits geladene Daten sind eventuell veraltet.`),
|
||||
h('button', { class: 'btn ghost sm', onclick: retryNow }, 'Jetzt erneut versuchen')));
|
||||
}
|
||||
for (const i of state.health || []) box.append(h('div', { class: 'banner ' + (i.level === 'error' ? 'error' : 'warn') }, h('span', { class: 'grow' }, (i.level === 'error' ? 'Störung: ' : 'Hinweis: ') + i.message)));
|
||||
}
|
||||
const post = (path, body) => api(path, { method: 'POST', body });
|
||||
async function run(fn, okMsg) {
|
||||
try { const r = await fn(); if (okMsg) toast(okMsg); return r; }
|
||||
catch (e) { toast(e.message, true); return undefined; }
|
||||
}
|
||||
const fmtDate = (s) => s ? new Date(s.replace(' ', 'T')).toLocaleString('de-DE', { dateStyle: 'short', timeStyle: 'short' }) : '';
|
||||
const textToHtml = (t) => '<p>' + t.replace(/&/g, '&').replace(/</g, '<').replace(/>/g, '>').split(/\n{2,}/).map((p) => p.replace(/\n/g, '<br>')).join('</p><p>') + '</p>';
|
||||
const statusInfo = (v) => state.meta?.statuses.find((s) => s.value === v) || { label: v, color: '#64748b' };
|
||||
|
||||
function modal(title, bodyEl, buttons) {
|
||||
const bg = h('div', { class: 'modal-bg' });
|
||||
const close = () => bg.remove();
|
||||
bg.append(h('div', { class: 'modal' }, h('h2', {}, title), bodyEl,
|
||||
h('div', { class: 'row', style: null }, ...(buttons || []).map((b) => h('button', { class: 'btn ' + (b.cls || ''), onclick: () => b.fn(close) }, b.label)),
|
||||
h('button', { class: 'btn ghost', onclick: close }, 'Abbrechen'))));
|
||||
bg.addEventListener('mousedown', (e) => { if (e.target === bg) close(); });
|
||||
document.body.append(bg);
|
||||
return close;
|
||||
}
|
||||
|
||||
// ─── Login ───────────────────────────────────────────────────────────────────
|
||||
async function showLogin(prefillUrl) {
|
||||
clear($app);
|
||||
document.body.classList.remove('in-app');
|
||||
const url = h('input', { placeholder: 'https://support.example.de', value: prefillUrl || localStorage.getItem('serverUrl') || '' });
|
||||
const email = h('input', { type: 'email', placeholder: 'mitarbeiter@firma.de' });
|
||||
const pw = h('input', { type: 'password' });
|
||||
const totp = h('input', { placeholder: '6-stelliger Code', maxlength: 6 });
|
||||
const totpRow = h('div', { class: 'hidden' }, h('label', {}, 'Authenticator-Code'), totp);
|
||||
const err = h('div', { class: 'err' });
|
||||
const btn = h('button', { class: 'btn', type: 'submit' }, 'Anmelden');
|
||||
const form = h('form', {}, h('label', {}, 'Server-Adresse'), url, h('label', {}, 'E-Mail'), email, h('label', {}, 'Passwort'), pw, totpRow, err, h('div', { class: 'row' }, btn));
|
||||
form.addEventListener('submit', async (e) => {
|
||||
e.preventDefault(); btn.disabled = true; err.textContent = '';
|
||||
const r = await window.deskhub.login({ serverUrl: url.value, email: email.value, password: pw.value, totpCode: totp.value });
|
||||
btn.disabled = false;
|
||||
if (r.error) { err.textContent = r.error; return; }
|
||||
if (r.requiresTotp) { totpRow.classList.remove('hidden'); totp.focus(); err.textContent = 'Bitte Authenticator-Code eingeben.'; return; }
|
||||
localStorage.setItem('serverUrl', url.value);
|
||||
state.serverUrl = (await window.deskhub.session())?.serverUrl || '';
|
||||
await startApp(r.staff, null, state.serverUrl);
|
||||
});
|
||||
$app.append(h('div', { class: 'login' }, h('div', { class: 'card' }, h('h1', {}, 'DeskHub'), h('div', { class: 'muted' }, 'Mitarbeiter-Anmeldung'), form)));
|
||||
(url.value ? email : url).focus();
|
||||
}
|
||||
|
||||
// ─── App-Rahmen ──────────────────────────────────────────────────────────────
|
||||
const adminSections = () => ADMIN.filter((s) => (s.admin ? isAdmin() : can(s.perm)));
|
||||
const NAV = [['dashboard', 'home', 'Übersicht'], ['tickets', 'ticket', 'Tickets'], ['tasks', 'check', 'Aufgaben'], ['customers', 'users', 'Kunden'], ['chat', 'chat', 'Team-Chat']];
|
||||
|
||||
// Schlichte Linien-Icons (inline SVG, CSP-sicher über createElementNS)
|
||||
const ICONS = {
|
||||
home: 'M3 11l9-8 9 8M5 10v10h5v-6h4v6h5V10',
|
||||
ticket: 'M3 9a2 2 0 002-2V5h14v2a2 2 0 002 2v2a2 2 0 00-2 2v2a2 2 0 002 2v2H5v-2a2 2 0 00-2-2v-2a2 2 0 002-2V9z M9 8v2 M9 14v2',
|
||||
check: 'M4 12l5 5L20 6',
|
||||
users: 'M16 11a4 4 0 10-8 0 4 4 0 008 0 M3 20c0-3.3 4-5 9-5s9 1.7 9 5',
|
||||
chat: 'M4 5h16v11H9l-5 4V5z',
|
||||
bubble: 'M21 12a8 8 0 01-11.6 7.1L4 20l1.1-4.6A8 8 0 1121 12z',
|
||||
dot: 'M12 12m-4 0a4 4 0 108 0 4 4 0 10-8 0',
|
||||
gear: 'M12 15a3 3 0 100-6 3 3 0 000 6z M19 12a7 7 0 00-.1-1.2l2-1.5-2-3.4-2.3 1a7 7 0 00-2-1.2L14.2 3h-4.4l-.4 2.7a7 7 0 00-2 1.2l-2.3-1-2 3.4 2 1.5A7 7 0 005 12c0 .4 0 .8.1 1.2l-2 1.5 2 3.4 2.3-1a7 7 0 002 1.2l.4 2.7h4.4l.4-2.7a7 7 0 002-1.2l2.3 1 2-3.4-2-1.5c.1-.4.1-.8.1-1.2z',
|
||||
sliders: 'M4 6h10 M18 6h2 M4 12h4 M12 12h8 M4 18h12 M20 18h0 M14 4v4 M8 10v4 M16 16v4',
|
||||
search: 'M11 4a7 7 0 100 14 7 7 0 000-14z M21 21l-4.3-4.3',
|
||||
chart: 'M4 20V10 M10 20V4 M16 20v-7 M22 20H2',
|
||||
};
|
||||
function icon(name) {
|
||||
const NS = 'http://www.w3.org/2000/svg';
|
||||
const svg = document.createElementNS(NS, 'svg'); svg.setAttribute('viewBox', '0 0 24 24'); svg.setAttribute('aria-hidden', 'true');
|
||||
for (const d of (ICONS[name] || ICONS.dot).split(' M').map((x, i) => (i ? 'M' + x : x))) { const path = document.createElementNS(NS, 'path'); path.setAttribute('d', d); svg.appendChild(path); }
|
||||
return svg;
|
||||
}
|
||||
const initials = (name) => (name || '?').split(/\s+/).filter(Boolean).slice(0, 2).map((w) => w[0].toUpperCase()).join('');
|
||||
|
||||
// Schneller Start: Oberfläche sofort aus dem Zwischenspeicher aufbauen, Serverdaten danach im Hintergrund erneuern.
|
||||
const metaKey = (url) => 'meta:' + url;
|
||||
async function startApp(staff, cachedMeta, serverUrl) {
|
||||
state.staff = staff;
|
||||
state.since = ''; state.badge = 0;
|
||||
if (!state.prefs) state.prefs = await window.deskhub.settings();
|
||||
applyTheme();
|
||||
const fresh = (async () => {
|
||||
try {
|
||||
const m = await api('metadata.php');
|
||||
const changed = !state.meta || JSON.stringify(m.staff.permissions) !== JSON.stringify(state.meta.staff.permissions) || m.liveChatEnabled !== state.meta.liveChatEnabled;
|
||||
state.meta = m; state.staff = m.staff; state.health = m.health || [];
|
||||
store.set(metaKey(`${serverUrl}:${staff.id}`), m);
|
||||
return changed;
|
||||
} catch (e) { toast(e.message, true); return false; }
|
||||
})();
|
||||
if (cachedMeta) {
|
||||
state.meta = cachedMeta; state.staff = cachedMeta.staff;
|
||||
renderShell(); go('dashboard'); schedulePoll(0);
|
||||
if (await fresh) { renderShell(); go(state.page, state.arg); }
|
||||
} else {
|
||||
await fresh; renderShell(); go('dashboard'); schedulePoll(0);
|
||||
}
|
||||
}
|
||||
|
||||
// Design: "system" folgt der Windows-Einstellung (und reagiert live auf Wechsel), sonst fest Hell/Dunkel.
|
||||
const darkQuery = window.matchMedia('(prefers-color-scheme: dark)');
|
||||
function applyTheme() {
|
||||
const pref = state.prefs?.theme || 'system';
|
||||
document.documentElement.dataset.theme = pref === 'system' ? (darkQuery.matches ? 'dark' : 'light') : pref;
|
||||
}
|
||||
darkQuery.addEventListener('change', () => applyTheme());
|
||||
|
||||
function renderShell() {
|
||||
clear($app);
|
||||
document.body.classList.add('in-app');
|
||||
const items = [...NAV];
|
||||
if (state.meta?.liveChatEnabled) items.push(['livechat', 'bubble', 'Live-Chat']);
|
||||
if (can('view_reports')) items.push(['reports', 'chart', 'Berichte']);
|
||||
items.push(['availability', 'dot', 'Verfügbarkeit']);
|
||||
if (adminSections().length) items.push(['admin', 'sliders', 'Verwaltung']);
|
||||
const top = h('header', { class: 'topbar' },
|
||||
h('div', { class: 'brand' }, h('span', { class: 'logo' }, 'D'), 'DeskHub'),
|
||||
can('create_ticket') ? h('button', { class: 'btn ok', onclick: () => go('newticket') }, 'Neues Ticket') : null,
|
||||
h('button', { class: 'searchbtn', onclick: openPalette }, h('span', { class: 'nl' }, icon('search'), 'Ticket, Kunde oder Bereich suchen…'), h('kbd', {}, 'Strg K')),
|
||||
h('div', { class: 'spacer' }),
|
||||
h('div', { class: 'who' }, h('div', { class: 'avatar' }, initials(state.staff.name)),
|
||||
h('div', {}, h('div', { class: 'name' }, state.staff.name), h('div', { class: 'role' }, state.staff.role === 'admin' ? 'Administrator' : 'Mitarbeiter'))),
|
||||
h('button', { class: 'btn ghost sm', onclick: doLogout }, 'Abmelden'));
|
||||
const side = h('nav', { class: 'side' },
|
||||
...items.map(([k, ic, label]) => h('button', { class: 'nav', 'data-page': k, onclick: () => go(k) }, h('span', { class: 'nl' }, icon(ic), label), k === 'tickets' ? h('span', { class: 'badge hidden', id: 'badge' }) : null)),
|
||||
h('div', { class: 'spacer' }),
|
||||
h('button', { class: 'nav', 'data-page': 'settings', onclick: () => go('settings') }, h('span', { class: 'nl' }, icon('gear'), 'Einstellungen')));
|
||||
$app.append(h('div', { class: 'shell' }, top, side, h('div', { class: 'mainwrap' }, h('div', { id: 'banners' }), h('main', { class: 'main', id: 'main' }))));
|
||||
paintBanners();
|
||||
}
|
||||
|
||||
const PAGE_GROUP = { ticket: 'tickets', newticket: 'tickets' };
|
||||
const VIEWS_BY_PAGE = () => ({ dashboard: vDashboard, tickets: vTickets, ticket: vTicket, newticket: vNewTicket, tasks: vTasks, customers: vCustomers,
|
||||
chat: vChat, reports: vReports, livechat: vLiveChat, availability: vAvailability, admin: vAdmin, settings: vSettings });
|
||||
|
||||
function go(page, arg) {
|
||||
state.page = page; state.arg = arg;
|
||||
for (const n of document.querySelectorAll('.nav')) n.classList.toggle('active', n.dataset.page === (PAGE_GROUP[page] || page));
|
||||
state.timers.filter((t) => t.page).forEach((t) => clearInterval(t.id));
|
||||
state.timers = state.timers.filter((t) => !t.page);
|
||||
const main = clear(document.getElementById('main'));
|
||||
main.scrollTop = 0;
|
||||
const view = VIEWS_BY_PAGE()[page];
|
||||
if (!view) return;
|
||||
Promise.resolve(view(main, arg)).catch((e) => main.append(h('div', { class: 'warnbox' }, e.message)));
|
||||
}
|
||||
function every(ms, fn) { const id = setInterval(fn, ms); state.timers.push({ id, page: true }); }
|
||||
|
||||
async function doLogout() {
|
||||
clearTimeout(state.pollTimer);
|
||||
await window.deskhub.logout();
|
||||
state.timers.forEach((t) => clearInterval(t.id ?? t)); state.timers = []; state.staff = null;
|
||||
window.deskhub.badge(0, null);
|
||||
showLogin();
|
||||
}
|
||||
|
||||
// ─── Benachrichtigungen & Zähler ────────────────────────────────────────────
|
||||
function badgeImage(n) {
|
||||
const c = document.createElement('canvas'); c.width = c.height = 32;
|
||||
const g = c.getContext('2d');
|
||||
g.fillStyle = '#ef4444'; g.beginPath(); g.arc(16, 16, 15, 0, Math.PI * 2); g.fill();
|
||||
g.fillStyle = '#fff'; g.font = 'bold 20px Segoe UI, sans-serif'; g.textAlign = 'center'; g.textBaseline = 'middle';
|
||||
g.fillText(n > 99 ? '99+' : String(n), 16, 17);
|
||||
return c.toDataURL('image/png');
|
||||
}
|
||||
function paintBadge() {
|
||||
const b = document.getElementById('badge');
|
||||
if (b) { b.textContent = state.badge; b.classList.toggle('hidden', !state.badge); }
|
||||
window.deskhub.badge(state.badge, state.badge ? badgeImage(state.badge) : null);
|
||||
}
|
||||
function resetBadge() { state.badge = 0; paintBadge(); }
|
||||
|
||||
function schedulePoll(delay) {
|
||||
clearTimeout(state.pollTimer);
|
||||
const seconds = Math.max(15, Number(state.prefs?.pollSeconds) || 60);
|
||||
state.pollTimer = setTimeout(async () => { await pollActivity(); if (state.staff) schedulePoll(seconds * 1000); }, delay ?? seconds * 1000);
|
||||
}
|
||||
|
||||
async function pollActivity() {
|
||||
try {
|
||||
const a = await api('activity.php', { query: { since: state.since } });
|
||||
if (state.since && (a.newReplies || a.newUnassigned)) {
|
||||
state.badge += a.newReplies + a.newUnassigned;
|
||||
if (state.prefs?.notifications !== false) {
|
||||
const parts = [];
|
||||
if (a.newReplies) parts.push(`${a.newReplies} Aktualisierung(en) an deinen Tickets`);
|
||||
if (a.newUnassigned) parts.push(`${a.newUnassigned} neue(s) nicht zugewiesene(s) Ticket(s)`);
|
||||
window.deskhub.notify('DeskHub', parts.join(', '));
|
||||
}
|
||||
paintBadge();
|
||||
}
|
||||
state.since = a.serverTime;
|
||||
state.health = a.health || []; paintBanners();
|
||||
} catch {}
|
||||
}
|
||||
|
||||
// ─── Übersicht ───────────────────────────────────────────────────────────────
|
||||
const dueClass = (t) => (t.isOverdue ? 'over' : 'muted');
|
||||
function ticketTable(items, opts = {}) {
|
||||
if (!items.length) return h('div', { class: 'panel muted' }, 'Keine Tickets gefunden.');
|
||||
const selected = opts.selected;
|
||||
const allBox = selected ? h('input', { type: 'checkbox', onchange: (e) => { items.forEach((t) => (e.target.checked ? selected.add(t.number) : selected.delete(t.number))); opts.onSelect?.(); for (const c of document.querySelectorAll('.rowcheck')) c.checked = e.target.checked; } }) : null;
|
||||
return h('div', { class: 'panel flush' }, h('table', { class: 'tickets' },
|
||||
h('tr', {}, selected ? h('th', { class: 'chk' }, allBox) : null, h('th', {}, 'Nr.'), h('th', {}, 'Betreff'), h('th', {}, 'Kunde'), h('th', {}, 'Status'), h('th', {}, 'Priorität'), h('th', {}, 'Zugewiesen'), h('th', {}, 'Fällig'), h('th', {}, 'Aktualisiert')),
|
||||
...items.map((t) => h('tr', { class: 'click' + (t.isOverdue ? ' overdue' : ''), onclick: () => go('ticket', t.number) },
|
||||
selected ? h('td', { class: 'chk', onclick: (e) => e.stopPropagation() }, h('input', { type: 'checkbox', class: 'rowcheck', checked: selected.has(t.number), onchange: (e) => { e.target.checked ? selected.add(t.number) : selected.delete(t.number); e.target.closest('tr').classList.toggle('sel', e.target.checked); opts.onSelect?.(); } })) : null,
|
||||
h('td', { class: 'nowrap' }, t.number), h('td', {}, (t.isSpam ? '🚫 ' : '') + t.subject), h('td', {}, t.requesterName),
|
||||
h('td', { class: 'nowrap' }, h('span', { class: 'pill', color: statusInfo(t.status).color }, statusInfo(t.status).label)),
|
||||
h('td', { class: 'nowrap' }, h('span', { class: 'dot', color: t.priority.color }), t.priority.name),
|
||||
h('td', {}, t.assignedStaff?.name || '—'), h('td', { class: dueClass(t) + ' nowrap' }, t.dueLabel || ''), h('td', { class: 'muted nowrap' }, fmtDate(t.updatedAt))))));
|
||||
}
|
||||
|
||||
async function vDashboard(main) {
|
||||
const body = h('div');
|
||||
const hour = new Date().getHours(), greet = hour < 11 ? 'Guten Morgen' : hour < 18 ? 'Guten Tag' : 'Guten Abend';
|
||||
main.append(h('div', { class: 'pagehead' }, h('div', { class: 'grow' }, h('h2', {}, `${greet}, ${state.staff.name.split(' ')[0]}`),
|
||||
h('div', { class: 'sub' }, new Date().toLocaleDateString('de-DE', { weekday: 'long', day: 'numeric', month: 'long', year: 'numeric' }))),
|
||||
h('button', { class: 'btn ghost sm', onclick: () => load() }, 'Aktualisieren')), body);
|
||||
const load = async () => {
|
||||
const d = await run(() => api('dashboard.php')); if (!d) return;
|
||||
const stat = (n, label, q, cls) => h('div', { class: 'stat ' + (cls || '') + (q ? ' link' : ''), onclick: q ? () => go('tickets', q) : null }, h('div', { class: 'n' }, n), h('div', { class: 'muted' }, label));
|
||||
clear(body).append(h('div', { class: 'cards' },
|
||||
stat(d.myOpen, 'Meine offenen', { view: 'mine' }), stat(d.overdue, 'Überfällig', { view: 'overdue' }, d.overdue ? 'bad' : ''),
|
||||
stat(d.unassigned, 'Nicht zugewiesen', { view: 'unassigned' }, d.unassigned ? 'warn' : ''), stat(d.unanswered, 'Unbeantwortet', { view: 'active' }),
|
||||
stat(d.resolvedToday, 'Heute gelöst', null, 'ok'), d.slaPercent != null ? stat(Math.round(d.slaPercent) + '%', 'SLA-Quote', null, d.slaPercent < 80 ? 'warn' : 'ok') : null),
|
||||
h('div', { class: 'split2' },
|
||||
h('div', {}, h('h3', {}, 'Zuletzt aktualisiert'), ticketTable(d.recent)),
|
||||
d.departments?.length ? h('div', {}, h('h3', {}, 'Abteilungen'), h('div', { class: 'panel' }, ...d.departments.map((x) => {
|
||||
const max = Math.max(1, ...d.departments.map((y) => y.open));
|
||||
return h('div', { class: 'bar' }, h('div', { class: 'row' }, h('span', { class: 'grow' }, x.name), h('span', { class: 'muted' }, `${x.open} offen`), x.overdue ? h('span', { class: 'over' }, `${x.overdue} überfällig`) : null),
|
||||
h('div', { class: 'track' }, h('div', { class: 'fill', 'data-w': Math.round((x.open / max) * 100) })));
|
||||
}))) : null));
|
||||
for (const f of body.querySelectorAll('.fill')) f.style.setProperty('width', f.dataset.w + '%');
|
||||
};
|
||||
await load();
|
||||
every(30000, load);
|
||||
}
|
||||
|
||||
// ─── Tickets ─────────────────────────────────────────────────────────────────
|
||||
const VIEWS = {
|
||||
active: ['Alle aktiven', { status: 'open,pending,answered,on_hold', assigned: '', sla: '' }],
|
||||
mine: ['Meine', { status: 'open,pending,answered,on_hold', assigned: 'me', sla: '' }],
|
||||
unassigned: ['Nicht zugewiesen', { status: 'open,pending,answered,on_hold', assigned: 'unassigned', sla: '' }],
|
||||
overdue: ['Überfällig', { status: 'open,pending,answered,on_hold', assigned: '', sla: 'overdue' }],
|
||||
atrisk: ['Bald fällig', { status: 'open,pending,answered,on_hold', assigned: '', sla: 'at_risk' }],
|
||||
closed: ['Erledigt', { status: 'resolved,closed', assigned: '', sla: '' }],
|
||||
all: ['Alle', { status: 'open,pending,answered,on_hold,resolved,closed', assigned: '', sla: '' }],
|
||||
};
|
||||
const store = {
|
||||
get(k, d) { try { return JSON.parse(localStorage.getItem(k)) ?? d; } catch { return d; } },
|
||||
set(k, v) { try { localStorage.setItem(k, JSON.stringify(v)); } catch {} },
|
||||
del(k) { try { localStorage.removeItem(k); } catch {} },
|
||||
};
|
||||
|
||||
async function vTickets(main, preset) {
|
||||
const saved = store.get('ticketFilter', {});
|
||||
const f = { view: 'active', q: '', departmentId: '', priorityId: '', page: 1, ...saved, ...(preset || {}) };
|
||||
if (!VIEWS[f.view]) f.view = 'active';
|
||||
const selected = new Set();
|
||||
const list = h('div'), bulk = h('div', { class: 'bulk hidden' });
|
||||
const custom = {}; // gespeicherte Ansichten (Serverseite), getrennt von den festen Reitern
|
||||
const filt = () => ({ ...((VIEWS[f.view] || custom[f.view] || ['', {}])[1]), q: f.q, departmentId: f.departmentId, priorityId: f.priorityId, page: f.page });
|
||||
const persist = () => store.set('ticketFilter', { view: f.view, departmentId: f.departmentId, priorityId: f.priorityId });
|
||||
const tabs = h('div', { class: 'tabs wrap' });
|
||||
const viewsBar = h('div', { class: 'viewsbar' });
|
||||
const applyView = (q) => {
|
||||
const k = 'q' + q.id; const { q: text = '', departmentId = '', priorityId = '', ...rest } = q.filters || {};
|
||||
custom[k] = [q.name, { status: '', assigned: '', sla: '', ...rest }];
|
||||
Object.assign(f, { view: k, q: text, departmentId, priorityId, page: 1 }); selected.clear();
|
||||
search.value = text; paintTabs(); paintViews(); load();
|
||||
};
|
||||
const saveView = () => {
|
||||
const name = h('input', { placeholder: 'z. B. Meine überfälligen' }), shared = h('input', { type: 'checkbox' });
|
||||
modal('Ansicht speichern', h('div', {}, h('p', { class: 'muted' }, 'Speichert die aktuellen Filter (Reiter, Suche, Abteilung, Priorität).'), h('label', {}, 'Name'), name, h('label', { class: 'check' }, shared, 'Für alle Mitarbeiter sichtbar')),
|
||||
[{ label: 'Speichern', fn: async (close) => {
|
||||
const { page, ...filters } = filt();
|
||||
if (await run(() => post('queues.php', { action: 'save', name: name.value, isShared: shared.checked, filters }), 'Ansicht gespeichert')) { close(); paintViews(); }
|
||||
} }]);
|
||||
};
|
||||
const paintViews = async () => {
|
||||
const r = await api('queues.php').catch(() => null); const items = r?.items || [];
|
||||
clear(viewsBar).append(items.length ? h('span', { class: 'muted viewlabel' }, 'Ansichten') : null,
|
||||
...items.map((q) => h('span', { class: 'viewchip' + (f.view === 'q' + q.id ? ' active' : '') },
|
||||
h('button', { class: 'viewbtn', title: q.mine ? 'Meine Ansicht' : `Geteilt von ${q.ownerName || ''}`, onclick: () => applyView(q) }, q.name + (q.isShared ? ' ⇄' : '')),
|
||||
q.mine || isAdmin() ? h('button', { class: 'viewx', title: 'Ansicht löschen', onclick: () => confirm('Ansicht löschen?') && run(async () => { await post('queues.php', { action: 'delete', id: q.id }); paintViews(); }) }, '✕') : null)),
|
||||
h('button', { class: 'btn ghost sm', onclick: saveView }, '＋ Ansicht speichern'));
|
||||
};
|
||||
const paintTabs = () => { clear(tabs).append(...Object.entries(VIEWS).map(([k, [label]]) => h('button', { class: 'tab' + (f.view === k ? ' active' : ''), onclick: () => { f.view = k; f.page = 1; selected.clear(); persist(); paintTabs(); load(); } }, label))); };
|
||||
|
||||
const paintBulk = () => {
|
||||
bulk.classList.toggle('hidden', selected.size === 0); clear(bulk);
|
||||
if (!selected.size) return;
|
||||
const act = async (patch, label) => {
|
||||
let ok = 0; const fails = [];
|
||||
for (const number of [...selected]) { try { await api('ticket_update.php', { method: 'PATCH', body: { number, ...patch } }); ok++; } catch (e) { fails.push(`${number}: ${e.message}`); } }
|
||||
toast(`${label}: ${ok} Ticket(s)` + (fails.length ? ` · ${fails.length} Fehler (${fails[0]})` : ''), !!fails.length);
|
||||
selected.clear(); load();
|
||||
};
|
||||
const st = h('select', { onchange: (e) => { if (e.target.value) act({ status: e.target.value }, 'Status gesetzt'); } }, h('option', { value: '' }, 'Status setzen…'), ...state.meta.statuses.map((s) => h('option', { value: s.value }, s.label)));
|
||||
const as = h('select', { onchange: (e) => { if (e.target.value !== '-') act({ assignedStaffId: e.target.value === '' ? null : +e.target.value }, 'Zugewiesen'); } }, h('option', { value: '-' }, 'Zuweisen…'), h('option', { value: '' }, '— niemand —'), ...state.meta.agents.map((a) => h('option', { value: a.id }, a.name)));
|
||||
bulk.append(h('b', {}, `${selected.size} ausgewählt`), can('reply_ticket') || can('close_ticket') ? st : null, can('assign_ticket') ? as : null,
|
||||
can('assign_ticket') ? h('button', { class: 'btn sm', onclick: () => act({ assignedStaffId: state.staff.id }, 'Mir zugewiesen') }, 'Mir zuweisen') : null,
|
||||
h('button', { class: 'btn ghost sm', onclick: () => { selected.clear(); paintBulk(); for (const c of document.querySelectorAll('.rowcheck')) c.checked = false; } }, 'Auswahl aufheben'));
|
||||
};
|
||||
|
||||
const load = async (silent) => {
|
||||
const r = await (silent ? api('tickets.php', { query: filt() }).catch(() => null) : run(() => api('tickets.php', { query: filt() })));
|
||||
if (!r) return;
|
||||
clear(list).append(ticketTable(r.items, { selected, onSelect: paintBulk }), h('div', { class: 'row pager' },
|
||||
h('button', { class: 'btn ghost sm', disabled: f.page <= 1, onclick: () => { f.page--; load(); } }, '‹ Zurück'),
|
||||
h('span', { class: 'muted' }, `Seite ${r.page} · ${r.total} Tickets`),
|
||||
h('button', { class: 'btn ghost sm', disabled: !r.hasMore, onclick: () => { f.page++; load(); } }, 'Weiter ›')));
|
||||
paintBulk();
|
||||
};
|
||||
const sel = (key, opts) => h('select', { onchange: (e) => { f[key] = e.target.value; f.page = 1; persist(); load(); } }, ...opts.map(([v, l]) => h('option', { value: v, selected: String(f[key]) === String(v) }, l)));
|
||||
const search = h('input', { placeholder: 'Suchen (Betreff, Nummer, Kunde, Text)… Strg+F', value: f.q, class: 'search', onkeydown: (e) => { if (e.key === 'Enter') { f.q = e.target.value; f.page = 1; load(); } } });
|
||||
search.id = 'ticket-search';
|
||||
main.append(h('div', { class: 'row' }, h('h2', { class: 'grow' }, 'Tickets'), h('button', { class: 'btn ghost sm', onclick: () => load() }, 'Aktualisieren')),
|
||||
tabs, viewsBar, h('div', { class: 'toolbar' }, search, h('button', { class: 'btn', onclick: () => { f.q = search.value; f.page = 1; load(); } }, 'Suchen'),
|
||||
sel('departmentId', [['', 'Alle Abteilungen'], ...state.meta.departments.map((d) => [d.id, d.name])]), sel('priorityId', [['', 'Alle Prioritäten'], ...state.meta.priorities.map((p) => [p.id, p.name])])),
|
||||
bulk, list);
|
||||
paintTabs(); paintViews(); resetBadge();
|
||||
await load();
|
||||
every(30000, () => { if (!selected.size && !document.querySelector('.modal-bg')) load(true); });
|
||||
}
|
||||
|
||||
// ─── Ticket-Detail ───────────────────────────────────────────────────────────
|
||||
async function vTicket(main, number) {
|
||||
let t;
|
||||
try { t = (await api('ticket.php', { query: { number } })).ticket; }
|
||||
catch (e) { main.append(h('button', { class: 'btn ghost', onclick: () => go('tickets') }, '‹ Zurück'), h('div', { class: 'warnbox' }, e.message)); return; }
|
||||
|
||||
// Rechte gelten pro Abteilung des Tickets; ältere Server liefern sie nicht -> globale Rechte
|
||||
const can = (p) => (t.permissions ? t.permissions[p] === true : (state.staff.role === 'admin' || state.staff.permissions?.[p] === true));
|
||||
const reload = () => go('ticket', number);
|
||||
const update = (patch, msg) => run(async () => { await api('ticket_update.php', { method: 'PATCH', body: { number, ...patch } }); reload(); }, msg);
|
||||
const mkSelect = (opts, val, onchange, disabled) => h('select', { disabled, onchange: (e) => onchange(e.target.value) }, ...opts.map(([v, l]) => h('option', { value: v, selected: String(v) === String(val) }, l)));
|
||||
const mine = t.assignedStaff?.id === state.staff.id;
|
||||
const closed = ['resolved', 'closed'].includes(t.status);
|
||||
|
||||
const statusSel = mkSelect(state.meta.statuses.map((s) => [s.value, s.label]), t.status, (v) => update({ status: v }, 'Status geändert'), !can('reply_ticket') && !can('close_ticket'));
|
||||
const assignSel = mkSelect([['', '— niemand —'], ...state.meta.agents.map((a) => [a.id, a.name])], t.assignedStaff?.id ?? '', (v) => update({ assignedStaffId: v === '' ? null : Number(v) }, 'Zuweisung geändert'), !can('assign_ticket'));
|
||||
|
||||
// Antwort-Editor mit Entwurf
|
||||
let mode = can('reply_ticket') ? 'reply' : 'note';
|
||||
const draftKey = (m) => `draft:${number}:${m}`;
|
||||
const ta = h('textarea', { placeholder: 'Nachricht… (Strg+Enter zum Senden)', class: 'editor' });
|
||||
const loadDraft = () => { ta.value = store.get(draftKey(mode), ''); };
|
||||
ta.addEventListener('input', () => ta.value ? store.set(draftKey(mode), ta.value) : store.del(draftKey(mode)));
|
||||
const tabs = h('div', { class: 'tabs' });
|
||||
const sendStatus = mkSelect([['', 'Status: automatisch'], ...state.meta.statuses.map((s) => [s.value, 'Setzen auf: ' + s.label])], '', () => {});
|
||||
let cannedList = [];
|
||||
const canned = h('select', { onchange: (e) => { const c = cannedList.find((x) => String(x.id) === e.target.value); if (c) { ta.value += (ta.value ? '\n' : '') + c.body.replace(/<br\s*\/?>/gi, '\n').replace(/<\/p>/gi, '\n').replace(/<[^>]+>/g, '').trim(); ta.dispatchEvent(new Event('input')); ta.focus(); } e.target.value = ''; } }, h('option', { value: '' }, 'Textbaustein…'));
|
||||
api('canned_responses.php').then((r) => { cannedList = r.items; cannedList.forEach((c) => canned.append(h('option', { value: c.id }, c.title))); }).catch(() => {});
|
||||
const sendBtn = h('button', { class: 'btn' }, 'Senden');
|
||||
const paintTabs = () => {
|
||||
clear(tabs);
|
||||
if (can('reply_ticket')) tabs.append(h('button', { class: 'tab' + (mode === 'reply' ? ' active' : ''), onclick: () => { mode = 'reply'; loadDraft(); paintTabs(); } }, 'Antwort an Kunden'));
|
||||
if (can('post_note')) tabs.append(h('button', { class: 'tab' + (mode === 'note' ? ' active' : ''), onclick: () => { mode = 'note'; loadDraft(); paintTabs(); } }, 'Interne Notiz'));
|
||||
sendStatus.classList.toggle('hidden', mode !== 'reply');
|
||||
sendBtn.textContent = mode === 'reply' ? 'Antwort senden' : 'Notiz speichern';
|
||||
ta.classList.toggle('noteedit', mode === 'note');
|
||||
};
|
||||
paintTabs(); loadDraft();
|
||||
const send = async () => {
|
||||
if (!ta.value.trim() || sendBtn.disabled) return;
|
||||
if (mode === 'reply' && !confirm('Antwort jetzt an den Kunden senden?')) return;
|
||||
sendBtn.disabled = true;
|
||||
const ok = await run(() => post('ticket_message.php', { number, type: mode, message: textToHtml(ta.value.trim()), setStatus: mode === 'reply' && sendStatus.value ? sendStatus.value : null }), mode === 'reply' ? 'Antwort gesendet' : 'Notiz gespeichert');
|
||||
sendBtn.disabled = false;
|
||||
if (ok) { store.del(draftKey(mode)); reload(); }
|
||||
};
|
||||
sendBtn.addEventListener('click', send);
|
||||
ta.addEventListener('keydown', (e) => { if (e.key === 'Enter' && (e.ctrlKey || e.metaKey)) { e.preventDefault(); send(); } });
|
||||
|
||||
const quote = (m) => { ta.value += (ta.value ? '\n\n' : '') + m.message.split('\n').map((l) => '> ' + l).join('\n') + '\n\n'; ta.dispatchEvent(new Event('input')); ta.focus(); };
|
||||
const threadsEl = h('div', { class: 'threads' }, ...t.threads.map((m) => {
|
||||
const cust = m.authorType !== 'staff' && !m.isInternalNote;
|
||||
return h('div', { class: 'thread ' + (m.isInternalNote ? 'note' : cust ? 'cust' : 'staff') },
|
||||
h('div', { class: 'head' }, h('span', { class: 'who' }, h('span', { class: 'avatar sm' }, initials(m.authorName)), h('b', {}, m.authorName),
|
||||
h('span', { class: 'kind' }, m.isInternalNote ? 'Interne Notiz' : cust ? 'Kunde' : 'Antwort')), h('span', {}, fmtDate(m.createdAt))),
|
||||
h('div', { class: 'body' }, m.message),
|
||||
m.attachments.length ? h('div', { class: 'muted att' }, '📎 ' + m.attachments.map((a) => `${a.name} (${Math.round(a.size / 1024)} KB)`).join(', ') + ' – Download nur im Web') : null,
|
||||
...m.comments.map((c) => h('div', { class: 'comment' }, h('b', {}, c.staff.name + ': '), c.message)),
|
||||
cust && can('reply_ticket') ? h('div', { class: 'tools' }, h('button', { class: 'btn ghost sm', onclick: () => { mode = 'reply'; paintTabs(); loadDraft(); quote(m); } }, 'Zitieren')) : null);
|
||||
}));
|
||||
|
||||
const spamBtn = can('close_ticket') ? h('button', { class: 'btn ghost sm', onclick: () => run(async () => { await post('ticket_spam.php', { number, action: t.isSpam ? 'unspam' : 'spam' }); reload(); }, t.isSpam ? 'Kein Spam' : 'Als Spam markiert') }, t.isSpam ? 'Kein Spam' : 'Spam') : null;
|
||||
const others = h('div', { class: 'muted' }, 'Lade…');
|
||||
if (t.requesterEmail) api('customer.php', { query: { email: t.requesterEmail } }).then((r) => {
|
||||
const rest = r.tickets.filter((x) => x.number !== number).slice(0, 6);
|
||||
clear(others).append(...(rest.length ? rest.map((x) => h('div', { class: 'mini', onclick: () => go('ticket', x.number) }, h('span', { class: 'dot', color: statusInfo(x.status).color }), `${x.number} · ${x.subject}`)) : ['Keine weiteren Tickets.']));
|
||||
}).catch(() => clear(others).append('—'));
|
||||
|
||||
const actions = h('div', { class: 'tkactions' },
|
||||
can('assign_ticket') && !mine ? h('button', { class: 'btn sm', onclick: () => update({ assignedStaffId: state.staff.id }, 'Dir zugewiesen') }, 'Mir zuweisen') : null,
|
||||
!closed && can('close_ticket') ? h('button', { class: 'btn ok sm', onclick: () => update({ status: 'resolved' }, 'Gelöst') }, 'Lösen') : null,
|
||||
!closed && can('close_ticket') ? h('button', { class: 'btn ghost sm', onclick: () => update({ status: 'closed' }, 'Geschlossen') }, 'Schließen') : null,
|
||||
closed && can('reply_ticket') ? h('button', { class: 'btn sm', onclick: () => update({ status: 'open' }, 'Wieder geöffnet') }, 'Wieder öffnen') : null,
|
||||
spamBtn,
|
||||
h('button', { class: 'btn ghost sm', title: 'Ticketnummer kopieren', onclick: () => { navigator.clipboard?.writeText(t.number); toast('Nummer kopiert'); } }, 'Nummer kopieren'),
|
||||
h('button', { class: 'btn ghost sm', onclick: reload }, 'Aktualisieren'));
|
||||
const st = statusInfo(t.status);
|
||||
const prop = (label, ...kids) => [h('dt', {}, label), h('dd', {}, ...kids)];
|
||||
|
||||
main.append(
|
||||
h('div', { class: 'tkhead' },
|
||||
h('div', { class: 'tkhead-top' }, h('button', { class: 'btn ghost sm', onclick: () => go('tickets') }, 'Zurück zu Tickets'), h('span', { class: 'chip' }, '#' + t.number),
|
||||
h('span', { class: 'pill', color: st.color }, st.label), t.isOverdue ? h('span', { class: 'pill', color: '#d63b3b' }, 'Überfällig') : null, t.isSpam ? h('span', { class: 'pill', color: '#667384' }, 'Spam') : null),
|
||||
h('h2', {}, t.subject),
|
||||
h('div', { class: 'sub' }, `${t.requesterName} · ${t.department.name} · erstellt ${fmtDate(t.createdAt)}`),
|
||||
actions),
|
||||
t.lockedByOtherName ? h('div', { class: 'warnbox' }, `Dieser Chat wird gerade von „${t.lockedByOtherName}“ bearbeitet – nur Ansicht.`) : null,
|
||||
h('div', { class: 'split' },
|
||||
h('div', {}, threadsEl, (can('reply_ticket') || can('post_note')) && !t.lockedByOtherName ? h('div', { class: 'panel composer' }, tabs, ta, h('div', { class: 'row' }, canned, sendStatus, h('span', { class: 'grow' }), sendBtn)) : null),
|
||||
h('div', {},
|
||||
h('div', { class: 'panel' }, h('div', { class: 'sect first' }, 'Eigenschaften'),
|
||||
h('dl', { class: 'props' },
|
||||
...prop('Status', statusSel), ...prop('Zugewiesen an', assignSel),
|
||||
...prop('Priorität', h('span', { class: 'dot', color: t.priority.color }), t.priority.name),
|
||||
...prop('Abteilung', t.department.name),
|
||||
...prop('Erstellt', fmtDate(t.createdAt)),
|
||||
...(t.resolutionDueAt ? prop('Lösung fällig', h('span', { class: t.isOverdue ? 'over' : '' }, fmtDate(t.resolutionDueAt))) : []))),
|
||||
h('div', { class: 'panel' }, h('div', { class: 'sect first' }, 'Kunde'),
|
||||
h('div', { class: 'custcard' }, h('span', { class: 'avatar' }, initials(t.requesterName)), h('div', {}, h('b', {}, t.requesterName), h('div', { class: 'muted' }, t.requesterEmail))),
|
||||
t.requesterEmail ? h('div', { class: 'row top' }, h('button', { class: 'btn ghost sm', onclick: () => go('customers', t.requesterEmail) }, 'Kundenprofil')) : null),
|
||||
h('div', { class: 'panel' }, h('div', { class: 'sect first' }, 'Weitere Tickets des Kunden'), others))));
|
||||
|
||||
// Neue Nachrichten von Kunden/Kollegen erkennen, ohne den Entwurf zu verlieren
|
||||
every(45000, async () => {
|
||||
try {
|
||||
const n = (await api('ticket.php', { query: { number } })).ticket;
|
||||
if (n.threads.length !== t.threads.length || n.status !== t.status) { toast('Ticket wurde aktualisiert'); reload(); }
|
||||
} catch {}
|
||||
});
|
||||
threadsEl.lastElementChild?.scrollIntoView({ block: 'nearest' });
|
||||
}
|
||||
|
||||
async function vNewTicket(main) {
|
||||
if (!can('create_ticket')) { main.append(h('div', { class: 'warnbox' }, 'Dir fehlt das Recht „Tickets erstellen“.')); return; }
|
||||
const m = state.meta;
|
||||
const f = { name: h('input'), email: h('input', { type: 'email' }), subject: h('input'), message: h('textarea'),
|
||||
dept: h('select', {}, ...m.departments.map((d) => h('option', { value: d.id }, d.name))),
|
||||
prio: h('select', {}, ...m.priorities.map((p) => h('option', { value: p.id }, p.name))),
|
||||
agent: h('select', {}, h('option', { value: '' }, '— niemand —'), ...m.agents.map((a) => h('option', { value: a.id }, a.name))),
|
||||
notify: h('input', { type: 'checkbox', checked: true }) };
|
||||
main.append(h('button', { class: 'btn ghost', onclick: () => go('tickets') }, '‹ Tickets'), h('h2', {}, 'Neues Ticket'),
|
||||
h('div', { class: 'panel' },
|
||||
h('label', {}, 'Name des Kunden'), f.name, h('label', {}, 'E-Mail des Kunden (optional)'), f.email, h('label', {}, 'Betreff'), f.subject,
|
||||
h('label', {}, 'Beschreibung'), f.message, h('label', {}, 'Abteilung'), f.dept, h('label', {}, 'Priorität'), f.prio,
|
||||
h('label', {}, 'Zuweisen an'), f.agent, h('label', { class: 'check' }, f.notify, 'Kunden per E-Mail benachrichtigen'),
|
||||
h('div', { class: 'row' }, h('button', { class: 'btn', onclick: async () => {
|
||||
const r = await run(() => post('ticket_create.php', { requesterName: f.name.value, requesterEmail: f.email.value, subject: f.subject.value,
|
||||
message: textToHtml(f.message.value), departmentId: +f.dept.value, priorityId: +f.prio.value, assignedStaffId: f.agent.value ? +f.agent.value : null, notifyCustomer: f.notify.checked }), 'Ticket erstellt');
|
||||
if (r) go('ticket', r.ticket.number);
|
||||
} }, 'Ticket erstellen'))));
|
||||
}
|
||||
|
||||
// ─── Aufgaben ────────────────────────────────────────────────────────────────
|
||||
async function vTasks(main) {
|
||||
const body = h('div');
|
||||
main.append(h('div', { class: 'row' }, h('h2', { class: 'grow' }, 'Aufgaben'), h('button', { class: 'btn', onclick: () => newTask() }, '+ Aufgabe')), body);
|
||||
let staffOpts = [];
|
||||
const load = async () => {
|
||||
const r = await api('tasks.php', { query: { filter: 'all' } }).catch((e) => { toast(e.message, true); return null; });
|
||||
if (!r) return; staffOpts = r.staffOptions;
|
||||
clear(body).append(h('div', { class: 'panel' }, r.items.length ? h('table', {}, h('tr', {}, h('th', {}, ''), h('th', {}, 'Aufgabe'), h('th', {}, 'Zuständig'), h('th', {}, 'Fällig'), h('th', {}, '')),
|
||||
...r.items.map((t) => h('tr', {}, h('td', {}, h('input', { type: 'checkbox', checked: t.status === 'done', onchange: (e) => run(async () => { await post('tasks.php', { action: 'update_status', id: t.id, status: e.target.checked ? 'done' : 'open' }); load(); }) })),
|
||||
h('td', {}, h('b', {}, t.title), t.description ? h('div', { class: 'muted' }, t.description) : null, t.ticketNumber ? h('a', { href: '#', onclick: (e) => { e.preventDefault(); go('ticket', t.ticketNumber); } }, ' ' + t.ticketNumber) : null),
|
||||
h('td', {}, t.assignedName || '—'), h('td', {}, fmtDate(t.dueAt)),
|
||||
h('td', {}, h('button', { class: 'btn danger sm', onclick: () => confirm('Aufgabe löschen?') && run(async () => { await post('tasks.php', { action: 'delete', id: t.id }); load(); }) }, '✕'))))) : h('div', { class: 'muted' }, 'Keine Aufgaben.')));
|
||||
};
|
||||
function newTask() {
|
||||
const title = h('input'), desc = h('textarea'), who = h('select', {}, h('option', { value: '' }, '— niemand —'), ...staffOpts.map((s) => h('option', { value: s.id }, s.name))), due = h('input', { type: 'datetime-local' });
|
||||
modal('Neue Aufgabe', h('div', {}, h('label', {}, 'Titel'), title, h('label', {}, 'Beschreibung'), desc, h('label', {}, 'Zuständig'), who, h('label', {}, 'Fällig'), due),
|
||||
[{ label: 'Speichern', fn: async (close) => { if (await run(() => post('tasks.php', { action: 'create', title: title.value, description: desc.value || null, assignedToId: who.value ? +who.value : null, dueAt: due.value ? due.value.replace('T', ' ') + ':00' : null }))) { close(); load(); } } }]);
|
||||
}
|
||||
load();
|
||||
}
|
||||
|
||||
// ─── Kunden ──────────────────────────────────────────────────────────────────
|
||||
async function vCustomers(main, email) {
|
||||
const body = h('div');
|
||||
const search = h('input', { placeholder: 'Name oder E-Mail suchen…', value: email || '', onkeydown: (e) => e.key === 'Enter' && load() });
|
||||
main.append(h('h2', {}, 'Kunden'), h('div', { class: 'toolbar' }, search, h('button', { class: 'btn', onclick: () => load() }, 'Suchen')), body);
|
||||
const load = async () => {
|
||||
const r = await run(() => api('customers.php', { query: { q: search.value } })); if (!r) return;
|
||||
clear(body).append(h('div', { class: 'panel' }, h('table', {}, h('tr', {}, h('th', {}, 'Name'), h('th', {}, 'E-Mail'), h('th', {}, 'Organisation'), h('th', {}, 'Tickets')),
|
||||
...r.items.map((c) => h('tr', { class: 'click', onclick: () => open(c) }, h('td', {}, c.name + (c.isGuest ? ' (Gast)' : '')), h('td', {}, c.email), h('td', {}, c.organizationName || ''), h('td', {}, c.ticketCount))))));
|
||||
};
|
||||
const open = async (c) => {
|
||||
const r = await run(() => api('customer.php', { query: c.id != null ? { userId: c.id } : { email: c.email } })); if (!r) return;
|
||||
clear(body).append(h('button', { class: 'btn ghost', onclick: load }, '‹ Liste'), h('h3', {}, r.customer.name), h('div', { class: 'muted' }, r.customer.email), ticketTable(r.tickets));
|
||||
};
|
||||
load();
|
||||
}
|
||||
|
||||
// ─── Team-Chat ───────────────────────────────────────────────────────────────
|
||||
async function vChat(main) {
|
||||
const list = h('div', { class: 'chatlist' }), box = h('div', { class: 'chatbox' }, h('div', { class: 'msgs muted' }, 'Kollegen auswählen'));
|
||||
main.append(h('h2', {}, 'Team-Chat'), h('div', { class: 'chatwrap' }, list, box));
|
||||
let current = null;
|
||||
const loadContacts = async () => {
|
||||
const r = await api('chat.php').catch(() => null); if (!r) return;
|
||||
clear(list).append(...r.contacts.map((c) => h('div', { class: 'item' + (current === c.id ? ' active' : ''), onclick: () => openChat(c.id) }, c.name, c.unreadCount ? h('span', { class: 'badge' }, c.unreadCount) : null)));
|
||||
};
|
||||
const openChat = async (id) => {
|
||||
current = id;
|
||||
const r = await run(() => api('chat.php', { query: { with: id } })); if (!r) return;
|
||||
const msgs = h('div', { class: 'msgs' }, ...r.messages.map((m) => h('div', { class: 'msg' + (m.fromStaffId === state.staff.id ? ' mine' : '') }, h('small', {}, `${m.fromName} · ${fmtDate(m.createdAt)}`), m.message)));
|
||||
const inp = h('input', { placeholder: 'Nachricht…', onkeydown: (e) => e.key === 'Enter' && send() });
|
||||
const send = async () => { if (!inp.value.trim()) return; const t = inp.value; inp.value = ''; if (await run(() => post('chat.php', { action: 'send', toId: id, message: t }))) openChat(id); };
|
||||
clear(box).append(h('div', { class: 'msgs-title', style: null }), msgs, h('div', { class: 'chatinput' }, inp, h('button', { class: 'btn', onclick: send }, 'Senden')));
|
||||
msgs.scrollTop = msgs.scrollHeight; inp.focus(); loadContacts();
|
||||
};
|
||||
await loadContacts();
|
||||
every(15000, () => { loadContacts(); });
|
||||
}
|
||||
|
||||
// ─── Live-Chat ───────────────────────────────────────────────────────────────
|
||||
async function vLiveChat(main) {
|
||||
const list = h('div', { class: 'chatlist' }), box = h('div', { class: 'chatbox' }, h('div', { class: 'msgs muted' }, 'Chat auswählen'));
|
||||
main.append(h('h2', {}, 'Live-Chat (Kunden)'), h('div', { class: 'chatwrap' }, list, box));
|
||||
let cur = null;
|
||||
const loadList = async () => {
|
||||
const r = await api('live_chat.php', { query: { action: 'list' } }).catch(() => null); if (!r) return;
|
||||
clear(list).append(...(r.items.length ? r.items.map((c) => h('div', { class: 'item' + (cur === c.number ? ' active' : ''), onclick: () => openChat(c.number) }, h('span', {}, c.name, h('div', { class: 'muted' }, c.preview)), c.needsReply ? h('span', { class: 'badge' }, '!') : null)) : [h('div', { class: 'item muted' }, 'Keine aktiven Chats')]));
|
||||
};
|
||||
const openChat = async (number) => {
|
||||
cur = number;
|
||||
const r = await run(() => api('live_chat.php', { query: { action: 'messages', number, since: 0 } })); if (!r) return;
|
||||
const msgs = h('div', { class: 'msgs' }, ...r.messages.map((m) => h('div', { class: 'msg' + (m.authorType === 'staff' ? ' mine' : '') }, h('small', {}, `${m.authorName || r.requesterName} · ${fmtDate(m.createdAt)}`), m.message)));
|
||||
const inp = h('input', { placeholder: 'Antwort…', disabled: !!r.lockedByOtherName, onkeydown: (e) => e.key === 'Enter' && send() });
|
||||
const send = async () => { if (!inp.value.trim()) return; const t = inp.value; inp.value = ''; if (await run(() => post('live_chat.php', { action: 'send', number, message: t }))) openChat(number); };
|
||||
clear(box).append(r.lockedByOtherName ? h('div', { class: 'warnbox' }, `Wird gerade von ${r.lockedByOtherName} bearbeitet.`) : null,
|
||||
h('div', { class: 'row' }, h('b', {}, `${r.requesterName} (${r.departmentName})`), h('button', { class: 'btn danger sm', onclick: () => confirm('Chat beenden?') && run(async () => { await post('live_chat.php', { action: 'end', number }); cur = null; clear(box); loadList(); }) }, 'Chat beenden')),
|
||||
msgs, h('div', { class: 'chatinput' }, inp, h('button', { class: 'btn', disabled: !!r.lockedByOtherName, onclick: send }, 'Senden')));
|
||||
msgs.scrollTop = msgs.scrollHeight;
|
||||
};
|
||||
await loadList();
|
||||
every(5000, () => { loadList(); if (cur && !document.querySelector('.chatinput input')?.value) openChat(cur); });
|
||||
}
|
||||
|
||||
// ─── Berichte (Bericht-Baukasten) ────────────────────────────────────────────
|
||||
async function vReports(main) {
|
||||
const cfg = { dimension: 'department', metrics: ['total', 'open', 'resolved'], from: '', to: '', sort: 'label', desc: false, filters: {} };
|
||||
const out = h('div'), controls = h('div', { class: 'panel' }), savedBar = h('div', { class: 'viewsbar' });
|
||||
let meta = null;
|
||||
const fmt = (v, unit) => (v == null ? '–' : unit === '%' ? `${String(v).replace('.', ',')} %` : unit === 'Std' ? `${String(v).replace('.', ',')} Std` : String(v));
|
||||
const query = (extra = {}) => ({ dimension: cfg.dimension, metrics: cfg.metrics.join(','), from: cfg.from, to: cfg.to, sort: cfg.sort, desc: cfg.desc ? 1 : '', ...cfg.filters, ...extra });
|
||||
const run_ = async (extra) => {
|
||||
const r = await run(() => api('report_builder.php', { query: query(extra) })); if (!r) return;
|
||||
meta = r; Object.assign(cfg, { dimension: r.config.dimension, metrics: r.config.metrics, from: r.config.from, to: r.config.to, sort: r.config.sort, desc: r.config.desc });
|
||||
paintControls(); paintSaved();
|
||||
const max = {}; for (const c of r.columns.slice(1)) max[c.key] = Math.max(1, ...r.rows.map((x) => Number(x[c.key]) || 0));
|
||||
clear(out).append(h('div', { class: 'panel flush' }, r.rows.length ? h('table', {},
|
||||
h('tr', {}, ...r.columns.map((c) => h('th', {}, c.label))),
|
||||
...r.rows.map((row) => h('tr', {}, h('td', {}, h('b', {}, row.label)), ...r.columns.slice(1).map((c) => h('td', {}, fmt(row[c.key], c.unit), c.unit === '' && row[c.key] != null ? h('div', { class: 'track' }, h('div', { class: 'fill', 'data-w': Math.round((row[c.key] / max[c.key]) * 100) })) : null)))),
|
||||
h('tr', { class: 'totalrow' }, h('td', {}, 'Gesamt'), ...r.columns.slice(1).map((c) => h('td', {}, fmt(r.totals[c.key], c.unit))))) : h('div', { class: 'muted pad' }, 'Keine Tickets im gewählten Zeitraum.')));
|
||||
for (const f of out.querySelectorAll('.fill')) f.style.setProperty('width', f.dataset.w + '%');
|
||||
};
|
||||
const paintSaved = () => clear(savedBar).append(meta?.saved?.length ? h('span', { class: 'muted viewlabel' }, 'Gespeichert') : null,
|
||||
...(meta?.saved || []).map((s) => h('span', { class: 'viewchip' }, h('button', { class: 'viewbtn', onclick: () => run_({ saved: s.id }) }, s.name + (s.isShared ? ' ⇄' : '')),
|
||||
s.mine || isAdmin() ? h('button', { class: 'viewx', title: 'Löschen', onclick: () => confirm('Bericht löschen?') && run(async () => { await post('report_builder.php', { action: 'delete', id: s.id }); run_(); }) }, '✕') : null)));
|
||||
const paintControls = () => {
|
||||
const dim = h('select', { onchange: (e) => { cfg.dimension = e.target.value; } }, ...(meta?.dimensions || []).map((d) => h('option', { value: d.key, selected: d.key === cfg.dimension }, d.label)));
|
||||
const from = h('input', { type: 'date', value: cfg.from, onchange: (e) => { cfg.from = e.target.value; } }), to = h('input', { type: 'date', value: cfg.to, onchange: (e) => { cfg.to = e.target.value; } });
|
||||
const dept = h('select', { onchange: (e) => { cfg.filters.departmentId = e.target.value; } }, h('option', { value: '' }, 'Alle Abteilungen'), ...state.meta.departments.map((d) => h('option', { value: d.id, selected: String(cfg.filters.departmentId) === String(d.id) }, d.name)));
|
||||
const prio = h('select', { onchange: (e) => { cfg.filters.priorityId = e.target.value; } }, h('option', { value: '' }, 'Alle Prioritäten'), ...state.meta.priorities.map((p) => h('option', { value: p.id, selected: String(cfg.filters.priorityId) === String(p.id) }, p.name)));
|
||||
const metrics = (meta?.metrics || []).map((m) => h('label', { class: 'check' }, h('input', { type: 'checkbox', checked: cfg.metrics.includes(m.key), onchange: (e) => { cfg.metrics = e.target.checked ? [...cfg.metrics, m.key] : cfg.metrics.filter((k) => k !== m.key); } }), m.label));
|
||||
clear(controls).append(h('div', { class: 'row' }, h('label', {}, 'Gruppieren nach'), dim, h('label', {}, 'Von'), from, h('label', {}, 'Bis'), to), h('div', { class: 'row' }, dept, prio),
|
||||
h('div', { class: 'checks wide' }, ...metrics),
|
||||
h('div', { class: 'row top' }, h('button', { class: 'btn', onclick: () => run_() }, 'Bericht erstellen'),
|
||||
h('button', { class: 'btn ghost', onclick: () => { const name = h('input', { placeholder: 'z. B. Monatsbericht Support' }), shared = h('input', { type: 'checkbox' });
|
||||
modal('Bericht speichern', h('div', {}, h('label', {}, 'Name'), name, h('label', { class: 'check' }, shared, 'Für alle Mitarbeiter sichtbar')), [{ label: 'Speichern', fn: async (close) => { if (await run(() => post('report_builder.php', { action: 'save', name: name.value, isShared: shared.checked, config: { ...cfg } }), 'Bericht gespeichert')) { close(); run_(); } } }]); } }, 'Bericht speichern'),
|
||||
h('span', { class: 'muted' }, 'CSV-Export: in der Weboberfläche unter Bericht-Baukasten.')));
|
||||
};
|
||||
main.append(h('div', { class: 'pagehead' }, h('div', { class: 'grow' }, h('h2', {}, 'Berichte'), h('div', { class: 'sub' }, 'Frei konfigurierbare Auswertungen nach Erstellungsdatum der Tickets'))), controls, savedBar, out);
|
||||
await run_();
|
||||
}
|
||||
|
||||
// ─── Verfügbarkeit ───────────────────────────────────────────────────────────
|
||||
async function vAvailability(main) {
|
||||
const r = await api('availability.php');
|
||||
const labels = { available: '🟢 Verfügbar', busy: '🔴 Beschäftigt', break: '🟡 Pause', offline: '⚪ Offline' };
|
||||
const sel = h('select', {}, ...Object.entries(labels).map(([v, l]) => h('option', { value: v, selected: v === r.myStatus }, l)));
|
||||
const note = h('input', { value: r.myNote, placeholder: 'Notiz (optional)' });
|
||||
main.append(h('h2', {}, 'Verfügbarkeit'), h('div', { class: 'panel' }, h('label', {}, 'Mein Status'), sel, h('label', {}, 'Notiz'), note,
|
||||
h('div', { class: 'row' }, h('button', { class: 'btn', onclick: () => run(() => post('availability.php', { status: sel.value, note: note.value }), 'Gespeichert') }, 'Speichern'))),
|
||||
h('h3', {}, 'Team'), h('div', { class: 'panel' }, h('table', {}, ...r.team.map((m) => h('tr', {}, h('td', {}, m.name), h('td', {}, m.isOnVacation ? '🏖 Urlaub' : labels[m.status] || m.status), h('td', { class: 'muted' }, m.note))))));
|
||||
}
|
||||
|
||||
// ─── Verwaltung (rechtegesteuert, wie in der Android-App) ───────────────────
|
||||
const T = 'text', N = 'number', B = 'bool', A = 'area', H = 'heading', ES = 'emailsel', XD = 'extradepts';
|
||||
const ADMIN = [
|
||||
{ key: 'departments', label: 'Abteilungen', perm: 'manage_departments', file: 'departments.php', cols: [['Name', 'name'], ['Status', (x) => x.isActive ? 'Aktiv' : 'Deaktiviert'], ['Mitglieder', (x) => (x.members || []).length], ['Abteilungsleiter', 'managerName'], ['E-Mail', 'email'], ['Aktualisiert', (x) => x.updatedAt ? fmtDate(x.updatedAt) : '']],
|
||||
fields: [['_h1', 'Abteilungsinformationen', H], ['name', 'Name', T], ['isActive', 'Aktiv', B], ['managerId', 'Abteilungsleiter', 'staffOptions?'], ['slaPlanId', 'SLA-Plan (leer = Zeiten der Priorität)', 'slaPlans?'], ['email', 'Abteilungs-E-Mail (optional, sonst Standardadresse)', ES], ['isDefault', 'Standardabteilung', B], ['signature', 'Signatur', A], ['notes', 'Administratornotizen (intern)', A]],
|
||||
info: (x) => x?.members?.length ? `Mitglieder: ${x.members.map((m) => m.name + (m.isPrimary ? '' : ' (zusätzlich)')).join(', ')}` : '' },
|
||||
{ key: 'priorities', label: 'Prioritäten / SLA', perm: 'manage_priorities', file: 'priorities.php', cols: [['Name', 'name'], ['Reaktion (h)', 'responseHours'], ['Lösung (h)', 'resolutionHours']],
|
||||
fields: [['name', 'Name', T], ['color', 'Farbe (#RRGGBB)', T], ['responseHours', 'Reaktionszeit (Std.)', N], ['resolutionHours', 'Lösungszeit (Std.)', N], ['sortOrder', 'Reihenfolge', N]] },
|
||||
{ key: 'sla_plans', label: 'SLA-Pläne', perm: 'manage_priorities', file: 'sla_plans.php', cols: [['Name', 'name'], ['Status', (x) => x.isActive ? 'Aktiv' : 'Deaktiviert'], ['Reaktion (Std)', 'responseHours'], ['Lösung (Std)', 'resolutionHours'], ['Abteilungen', 'departmentCount'], ['Hilfethemen', 'helpTopicCount']],
|
||||
fields: [['name', 'Name', T], ['isActive', 'Aktiv', B], ['responseHours', 'Reaktionszeit (Std)', N], ['resolutionHours', 'Lösungszeit (Std)', N], ['notes', 'Administratornotizen (intern)', A]] },
|
||||
{ key: 'help_topics', label: 'Hilfethemen', perm: 'manage_help_topics', file: 'help_topics.php', cols: [['Hilfethema', 'path'], ['Status', (x) => x.isActive ? 'Aktiv' : 'Deaktiviert'], ['Typ', (x) => x.isPublic ? 'Öffentlich' : 'Intern'], ['Priorität', 'priorityName'], ['Abteilung', 'departmentName'], ['Aktualisiert', (x) => x.updatedAt ? fmtDate(x.updatedAt) : '']],
|
||||
fields: [['_h1', 'Hilfethemeninformationen', H], ['name', 'Thema', T], ['isActive', 'Aktiv', B], ['isPublic', 'Öffentlich (für Kunden sichtbar)', B], ['parentId', 'Übergeordnetes Thema', 'items?'], ['notes', 'Interne Notizen (vertraulich)', A],
|
||||
['_h2', 'Optionen bei neuem Ticket', H], ['departmentId', 'Abteilung', 'departments'], ['priorityId', 'Priorität', 'priorities'], ['slaPlanId', 'SLA-Plan (leer = Abteilung/Priorität)', 'slaPlans?'], ['sortOrder', 'Reihenfolge', N]] },
|
||||
{ key: 'kb', label: 'Wissensdatenbank', perm: 'manage_kb', file: 'kb.php', list: 'articles', saveAction: 'save_article', deleteAction: 'delete_article', cols: [['Titel', 'title'], ['Kategorie', 'categoryName'], ['Veröffentlicht', (x) => x.isPublished ? '✓' : ''], ['Aufrufe', 'views']],
|
||||
fields: [['title', 'Titel', T], ['categoryId', 'Kategorie', 'categories'], ['body', 'Inhalt', A], ['isPublished', 'Veröffentlicht', B]] },
|
||||
{ key: 'email_addresses', label: 'E-Mail-Adressen', perm: 'manage_email_addresses', file: 'email_addresses.php', cols: [['E-Mail', 'email'], ['Anzeigename', 'label'], ['Status', (x) => x.isActive ? 'Aktiv' : 'Deaktiviert'], ['Abteilung', 'departmentName'], ['Abruf', (x) => x.imapEnabled ? '✓' : '–'], ['Eigener SMTP', (x) => x.smtpEnabled ? '✓' : '–'], ['Aktualisiert', (x) => x.updatedAt ? fmtDate(x.updatedAt) : '']],
|
||||
actions: [['Test-Mail senden', 'sendTest'], ['Postfach testen', 'testImap'], ['SMTP testen', 'testSmtp']],
|
||||
fields: [['_h1', 'Konto', H], ['email', 'E-Mail-Adresse', T], ['label', 'Anzeigename', T], ['isActive', 'Aktiv (sonst deaktiviert)', B], ['departmentId', 'Abteilung', 'departments'], ['priorityId', 'Priorität', 'priorities?'], ['helpTopicId', 'Hilfethema', 'helpTopics?'], ['isDefault', 'Standard-Absenderadresse der Abteilung', B], ['notes', 'Interne Notizen', A],
|
||||
['_h2', 'Entferntes Postfach (Abruf per IMAP)', H], ['imapEnabled', 'Abruf aktivieren', B], ['imapHost', 'Server', T], ['imapPort', 'Port', N],
|
||||
['imapEncryption', 'Verschlüsselung', [['ssl', 'SSL/TLS (993)'], ['tls', 'STARTTLS (143)'], ['none', 'Keine']]], ['imapUsername', 'Benutzername (leer = E-Mail-Adresse)', T], ['imapPassword', 'Passwort (leer = unverändert)', 'pw'],
|
||||
['imapFolder', 'Ordner', T], ['imapAfterFetch', 'Aktion nach Abruf', [['seen', 'Als gelesen markieren'], ['archive', 'In Ordner verschieben'], ['delete', 'Löschen']]], ['imapArchiveFolder', 'Zielordner (bei Verschieben)', T], ['imapSpamFolder', 'Spam-/Junk-Ordner', T],
|
||||
['_h3', 'Abgehend (eigener SMTP-Server)', H], ['smtpEnabled', 'Eigenen SMTP-Server verwenden', B], ['smtpHost', 'Server', T], ['smtpPort', 'Port', N],
|
||||
['smtpEncryption', 'Verschlüsselung', [['tls', 'STARTTLS (587)'], ['ssl', 'SSL/TLS (465)'], ['none', 'Keine']]], ['smtpUsername', 'Benutzername', T], ['smtpPassword', 'Passwort (leer = unverändert)', 'pw']] },
|
||||
{ key: 'organizations', label: 'Organisationen', perm: 'manage_organizations', file: 'organizations.php', cols: [['Name', 'name'], ['Mitglieder', 'memberCount']],
|
||||
fields: [['name', 'Name', T], ['notes', 'Notizen', A]] },
|
||||
{ key: 'staff', label: 'Mitarbeiter', perm: 'manage_staff', file: 'staff_manage.php', cols: [['Name', 'name'], ['E-Mail', 'email'], ['Typ', (x) => x.role === 'admin' ? 'Administrator' : 'Mitarbeiter'], ['Status', (x) => x.isActive ? 'Aktiv' : 'Gesperrt'], ['Hauptabteilung', 'departmentName'], ['Teams', (x) => (x.teamIds || []).length]],
|
||||
fields: [['_h1', 'Konto', H], ['name', 'Name', T], ['email', 'E-Mail', T], ['isActive', 'Aktiv (sonst gesperrt)', B], ['password', 'Passwort (leer = unverändert)', 'pw'], ['signature', 'Signatur', A],
|
||||
['_h2', 'Zugang', H], ['departmentId', 'Hauptabteilung', 'departments?'], ['extraDepartments', 'Erweiterter Zugriff', XD],
|
||||
['_h3', 'Berechtigungen', H], ['role', 'Kontotyp', [['agent', 'Mitarbeiter'], ['admin', 'Administrator (alle Rechte)']]], ['roleId', 'Rolle (für Mitarbeiter)', 'roles?'],
|
||||
['_h4', 'Teams', H], ['teamIds', 'Mitglied in Teams', 'multi:teams']] },
|
||||
{ key: 'banlist', label: 'Sperrliste', admin: true, file: 'banlist.php', cols: [['Typ', 'matchType'], ['Wert', 'value'], ['Grund', 'reason'], ['Von', 'addedByName']], saveAction: 'create', noEdit: true,
|
||||
fields: [['matchType', 'Typ', [['email', 'E-Mail-Adresse'], ['domain', 'Domain']]], ['value', 'Wert', T], ['reason', 'Grund', T]] },
|
||||
{ key: 'audit', label: 'Admin-Protokoll', perm: 'view_audit_log', file: 'audit_log.php', readonly: true, paged: true, cols: [['Zeit', (x) => fmtDate(x.createdAt)], ['Mitarbeiter', 'staffName'], ['Aktion', 'action']] },
|
||||
{ key: 'time', label: 'Zeiterfassung', perm: 'view_time_entries', file: 'time_entries.php', readonly: true, list: 'entries', cols: [['Datum', (x) => fmtDate(x.loggedAt)], ['Mitarbeiter', 'staffName'], ['Ticket', 'ticketNumber'], ['Minuten', 'minutes'], ['Notiz', 'note']] },
|
||||
];
|
||||
|
||||
async function vAdmin(main, sectionKey) {
|
||||
const sections = adminSections();
|
||||
if (!sectionKey) {
|
||||
main.append(h('h2', {}, 'Verwaltung'), h('div', { class: 'tiles' }, ...sections.map((s) => h('div', { class: 'tile', onclick: () => go('admin', s.key) }, s.label))),
|
||||
h('p', { class: 'muted' }, 'Sichtbar sind nur Bereiche, für die du freigeschaltet bist. Systemnahe Bereiche (Backup, Update, Postfächer, Einstellungen) gibt es nur in der Weboberfläche.'));
|
||||
return;
|
||||
}
|
||||
const s = sections.find((x) => x.key === sectionKey);
|
||||
if (!s) { main.append(h('div', { class: 'warnbox' }, 'Kein Zugriff.')); return; }
|
||||
const body = h('div'); let page = 1;
|
||||
const addBtn = h('button', { class: 'btn', onclick: () => edit(null) }, '+ Neu');
|
||||
if (s.readonly || (s.custom && !s.add)) addBtn.classList.add('hidden');
|
||||
main.append(h('div', { class: 'row' }, h('button', { class: 'btn ghost', onclick: () => go('admin') }, '‹ Verwaltung'), h('h2', { class: 'grow' }, s.label), addBtn), body);
|
||||
if (s.custom) return s.custom(body, addBtn);
|
||||
let resp;
|
||||
const load = async () => {
|
||||
resp = await run(() => api(s.file, { query: s.paged ? { page } : {} })); if (!resp) return;
|
||||
const items = resp[s.list || 'items'] || [];
|
||||
const cell = (x, c) => typeof c === 'function' ? c(x) : (x[c] ?? '');
|
||||
clear(body).append(h('div', { class: 'panel' }, items.length ? h('table', {}, h('tr', {}, ...s.cols.map((c) => h('th', {}, c[0])), s.readonly ? null : h('th', {})),
|
||||
...items.map((x) => h('tr', { class: s.readonly || s.noEdit ? '' : 'click', onclick: () => !s.readonly && !s.noEdit && edit(x) }, ...s.cols.map((c) => h('td', {}, cell(x, c[1]))),
|
||||
s.readonly ? null : h('td', {}, h('button', { class: 'btn danger sm', onclick: (e) => { e.stopPropagation(); remove(x); } }, '✕'))))) : h('div', { class: 'muted' }, 'Keine Einträge.')),
|
||||
s.paged ? h('div', { class: 'row' }, h('button', { class: 'btn ghost sm', disabled: page <= 1, onclick: () => { page--; load(); } }, '‹'), h('span', { class: 'muted' }, `Seite ${resp.page}`), h('button', { class: 'btn ghost sm', disabled: !resp.hasMore, onclick: () => { page++; load(); } }, '›')) : null);
|
||||
if (s.key === 'time') body.append(h('p', { class: 'muted' }, `Gesamt: ${resp.totalMinutes} Minuten`));
|
||||
};
|
||||
const remove = (x) => confirm('Wirklich löschen?') && run(async () => { await post(s.file, { action: s.deleteAction || 'delete', id: x.id }); load(); }, 'Gelöscht');
|
||||
function edit(x) {
|
||||
const inputs = {};
|
||||
const rows = s.fields.map(([k, label, type]) => {
|
||||
let el;
|
||||
if (type === H) return h('div', { class: 'sect' }, label);
|
||||
if (type === ES) {
|
||||
const cur = String(x?.[k] ?? '').toLowerCase(), opts = resp.emailOptions || [];
|
||||
el = h('select', {}, h('option', { value: '' }, '— Automatisch —'), ...opts.map((o) => h('option', { value: o.email, selected: o.email.toLowerCase() === cur }, `${o.email} (${o.departmentName})`)),
|
||||
cur && !opts.some((o) => o.email.toLowerCase() === cur) ? h('option', { value: x[k], selected: true }, x[k]) : null);
|
||||
inputs[k] = el; return [h('label', {}, label), el];
|
||||
}
|
||||
if (type === XD) {
|
||||
const cur = new Map((x?.[k] || []).map((e) => [e.departmentId, e]));
|
||||
const boxes = (resp.departments || []).map((d) => ({
|
||||
d, on: h('input', { type: 'checkbox', checked: cur.has(d.id) }), nt: h('input', { type: 'checkbox', checked: cur.get(d.id)?.notify ?? true }),
|
||||
role: h('select', {}, h('option', { value: '' }, 'Hauptrolle'), ...(resp.roles || []).map((r) => h('option', { value: r.id, selected: cur.get(d.id)?.roleId === r.id }, r.name))),
|
||||
}));
|
||||
inputs[k] = { get: () => boxes.filter((b) => b.on.checked).map((b) => ({ departmentId: b.d.id, notify: b.nt.checked, roleId: b.role.value === '' ? null : Number(b.role.value) })) };
|
||||
return [h('label', {}, label), h('div', {}, ...boxes.map((b) => h('div', { class: 'row' }, h('label', { class: 'check grow' }, b.on, b.d.name), b.role, h('label', { class: 'check' }, b.nt, 'Benachrichtigungen'))))];
|
||||
}
|
||||
if (typeof type === 'string' && type.startsWith('multi:')) {
|
||||
const cur = new Set(x?.[k] || []), boxes = (resp[type.slice(6)] || []).map((o) => ({ o, el: h('input', { type: 'checkbox', checked: cur.has(o.id) }) }));
|
||||
inputs[k] = { get: () => boxes.filter((b) => b.el.checked).map((b) => b.o.id) };
|
||||
return [h('label', {}, label), h('div', {}, ...(boxes.length ? boxes.map((b) => h('label', { class: 'check' }, b.el, b.o.name)) : [h('span', { class: 'muted' }, 'Keine vorhanden.')]))];
|
||||
}
|
||||
if (type === B) { el = h('input', { type: 'checkbox', checked: x ? !!x[k] : k === 'isActive' || k === 'isPublished' || k === 'isPublic' }); inputs[k] = el; return h('label', { class: 'check' }, el, label); }
|
||||
if (type === A) el = h('textarea', { value: x?.[k] ?? '' });
|
||||
else if (type === N) el = h('input', { type: 'number', value: x?.[k] ?? (k === 'imapPort' ? 993 : k === 'smtpPort' ? 587 : 0) });
|
||||
else if (type === 'pw') el = h('input', { type: 'password' });
|
||||
else if (typeof type === 'string' && type !== T) {
|
||||
const key = type.replace('?', ''), opt = type.endsWith('?');
|
||||
const list = key === 'items' ? (resp.items || []).filter((o) => !x || o.id !== x.id).map((o) => ({ id: o.id, name: o.path || o.name })) : (resp[key] || []);
|
||||
el = h('select', {}, opt ? h('option', { value: '' }, '—') : null, ...list.map((o) => h('option', { value: o.id, selected: x && String(x[k]) === String(o.id) }, o.name)));
|
||||
} else if (Array.isArray(type)) el = h('select', {}, ...type.map(([v, l]) => h('option', { value: v, selected: x && x[k] === v }, l)));
|
||||
else el = h('input', { value: x?.[k] ?? (k === 'imapFolder' ? 'INBOX' : k === 'imapArchiveFolder' ? 'Processed' : k === 'imapSpamFolder' ? 'Junk' : '') });
|
||||
inputs[k] = el;
|
||||
return [h('label', {}, label), el];
|
||||
});
|
||||
if (s.info && s.info(x)) rows.push(h('p', { class: 'muted' }, s.info(x)));
|
||||
const extra = x && s.actions ? s.actions.map(([label, action]) => ({ label, cls: 'ghost', fn: async () => {
|
||||
const r = await run(() => post(s.file, { action, id: x.id })); if (r) toast(r.message || 'OK');
|
||||
} })) : [];
|
||||
modal(x ? 'Bearbeiten' : 'Neu', h('div', {}, ...rows), [...extra, { label: 'Speichern', fn: async (close) => {
|
||||
const body = { action: s.saveAction || 'save' }; if (x) body.id = x.id;
|
||||
for (const [k, , type] of s.fields) {
|
||||
if (type === H) continue;
|
||||
if (inputs[k]?.get) { body[k] = inputs[k].get(); continue; }
|
||||
const el = inputs[k]; let v = type === B ? el.checked : type === N ? Number(el.value) : el.value;
|
||||
if (typeof type === 'string' && ![T, N, B, A, 'pw', ES].includes(type)) v = v === '' ? null : Number(v);
|
||||
if (type === 'pw' && v === '') v = '';
|
||||
body[k] = v;
|
||||
}
|
||||
if (await run(() => post(s.file, body), 'Gespeichert')) { close(); load(); }
|
||||
} }]);
|
||||
}
|
||||
load();
|
||||
}
|
||||
|
||||
// ─── Einstellungen ───────────────────────────────────────────────────────────
|
||||
async function vSettings(main) {
|
||||
const p = await window.deskhub.settings(); state.prefs = p;
|
||||
const save = async (patch, msg) => { state.prefs = await window.deskhub.setSettings(patch); applyTheme(); if ('pollSeconds' in patch) schedulePoll(); if (msg) toast(msg); };
|
||||
const check = (key, label, hint) => h('div', { class: 'setting' }, h('label', { class: 'check' }, h('input', { type: 'checkbox', checked: !!p[key], onchange: (e) => save({ [key]: e.target.checked }, 'Gespeichert') }), label), hint ? h('div', { class: 'muted hint' }, hint) : null);
|
||||
const session = await window.deskhub.session();
|
||||
main.append(h('h2', {}, 'Einstellungen'),
|
||||
h('div', { class: 'panel' }, h('h3', {}, 'Darstellung'),
|
||||
h('label', {}, 'Design'), h('select', { onchange: (e) => save({ theme: e.target.value }, 'Gespeichert') },
|
||||
...[['system', 'Wie Windows (automatisch)'], ['light', 'Hell'], ['dark', 'Dunkel']].map(([v, l]) => h('option', { value: v, selected: (p.theme || 'system') === v }, l)))),
|
||||
h('div', { class: 'panel' }, h('h3', {}, 'Windows'),
|
||||
check('autostart', 'Mit Windows starten', p.packaged ? 'Startet DeskHub beim Anmelden im Hintergrund (Tray).' : 'Nur in der installierten Version verfügbar.'),
|
||||
check('closeToTray', 'Beim Schließen im Infobereich weiterlaufen', 'So kommen Benachrichtigungen auch bei geschlossenem Fenster an. Beenden über das Tray-Menü.')),
|
||||
h('div', { class: 'panel' }, h('h3', {}, 'Benachrichtigungen'),
|
||||
check('notifications', 'Windows-Benachrichtigungen anzeigen', 'Bei neuen Aktualisierungen an deinen Tickets und neuen, nicht zugewiesenen Tickets.'),
|
||||
h('label', {}, 'Abfrage-Intervall'), h('select', { onchange: (e) => save({ pollSeconds: +e.target.value }, 'Gespeichert') },
|
||||
...[[30, 'alle 30 Sekunden'], [60, 'jede Minute'], [120, 'alle 2 Minuten'], [300, 'alle 5 Minuten']].map(([v, l]) => h('option', { value: v, selected: Number(p.pollSeconds) === v }, l))),
|
||||
h('div', { class: 'row top' }, h('button', { class: 'btn ghost sm', onclick: () => window.deskhub.notify('DeskHub', 'Test-Benachrichtigung – so sieht eine Meldung aus.') }, 'Test-Benachrichtigung'))),
|
||||
h('div', { class: 'panel' }, h('h3', {}, 'Konto'),
|
||||
h('div', {}, `${state.staff.name} (${state.staff.email})`), h('div', { class: 'muted' }, session?.serverUrl || ''),
|
||||
h('div', { class: 'row top' }, h('button', { class: 'btn ghost', onclick: doLogout }, 'Abmelden / Server wechseln'),
|
||||
h('button', { class: 'btn ghost', onclick: () => { for (const k of Object.keys(localStorage).filter((k) => k.startsWith('draft:'))) localStorage.removeItem(k); toast('Entwürfe gelöscht'); } }, 'Gespeicherte Entwürfe löschen'))),
|
||||
h('div', { class: 'panel muted' }, `DeskHub Desktop ${p.version} · Rechte und Daten kommen vom Server – genau wie in der Android-App.`),
|
||||
h('div', { class: 'panel' }, h('h3', {}, 'Tastenkürzel'), h('table', {}, ...[['Strg + K', 'Schnellsuche / Befehle'], ['Strg + N', 'Neues Ticket'], ['Strg + Enter', 'Antwort senden'], ['F5', 'Ansicht aktualisieren'], ['Alt + ←', 'Zurück zur Ticketliste'], ['Esc', 'Fenster schließen']]
|
||||
.map(([k, d]) => h('tr', {}, h('td', {}, h('kbd', {}, k)), h('td', {}, d))))));
|
||||
}
|
||||
|
||||
// ─── Schnellsuche (Strg+K) ───────────────────────────────────────────────────
|
||||
function openPalette() {
|
||||
if (!state.staff || document.querySelector('.palette-bg')) return;
|
||||
const input = h('input', { placeholder: 'Ticketnummer, Betreff, Kunde oder Bereich…', class: 'palette-input' });
|
||||
const list = h('div', { class: 'palette-list' });
|
||||
const bg = h('div', { class: 'modal-bg palette-bg' }, h('div', { class: 'palette' }, input, list));
|
||||
let items = [], idx = 0, timer = null;
|
||||
const close = () => bg.remove();
|
||||
const pages = () => {
|
||||
const base = [...NAV.map(([k, , l]) => [k, l]), ['availability', 'Verfügbarkeit'], ['settings', 'Einstellungen']];
|
||||
if (state.meta?.liveChatEnabled) base.push(['livechat', 'Live-Chat']);
|
||||
const cmds = base.map(([k, l]) => ({ label: l, hint: 'Bereich', run: () => go(k) }));
|
||||
if (can('create_ticket')) cmds.push({ label: 'Neues Ticket erstellen', hint: 'Aktion', run: () => go('newticket') });
|
||||
for (const s of adminSections()) cmds.push({ label: s.label, hint: 'Verwaltung', run: () => go('admin', s.key) });
|
||||
return cmds;
|
||||
};
|
||||
const paint = () => {
|
||||
clear(list).append(...(items.length ? items.map((it, i) => h('div', { class: 'palette-item' + (i === idx ? ' active' : ''), onclick: () => { close(); it.run(); } }, h('span', {}, it.label), h('span', { class: 'muted' }, it.hint))) : [h('div', { class: 'muted pad' }, 'Keine Treffer.')]));
|
||||
};
|
||||
const refresh = async () => {
|
||||
const q = input.value.trim().toLowerCase();
|
||||
items = pages().filter((c) => !q || c.label.toLowerCase().includes(q)).slice(0, 6);
|
||||
idx = 0; paint();
|
||||
if (q.length >= 2) {
|
||||
try {
|
||||
const r = await api('tickets.php', { query: { q: input.value.trim(), perPage: 10, status: 'open,pending,answered,on_hold,resolved,closed' } });
|
||||
if (input.value.trim().toLowerCase() !== q) return;
|
||||
items = [...r.items.map((t) => ({ label: `${t.number} · ${t.subject}`, hint: `${t.requesterName} · ${statusInfo(t.status).label}`, run: () => go('ticket', t.number) })), ...items];
|
||||
paint();
|
||||
} catch {}
|
||||
}
|
||||
};
|
||||
input.addEventListener('input', () => { clearTimeout(timer); timer = setTimeout(refresh, 200); });
|
||||
input.addEventListener('keydown', (e) => {
|
||||
if (e.key === 'ArrowDown') { idx = Math.min(items.length - 1, idx + 1); paint(); e.preventDefault(); }
|
||||
else if (e.key === 'ArrowUp') { idx = Math.max(0, idx - 1); paint(); e.preventDefault(); }
|
||||
else if (e.key === 'Enter' && items[idx]) { close(); items[idx].run(); }
|
||||
});
|
||||
bg.addEventListener('mousedown', (e) => { if (e.target === bg) close(); });
|
||||
document.body.append(bg); input.focus(); refresh();
|
||||
}
|
||||
|
||||
document.addEventListener('keydown', (e) => {
|
||||
if (e.key === 'Escape') { const m = document.querySelector('.modal-bg'); if (m) { m.remove(); e.preventDefault(); } return; }
|
||||
if (!state.staff) return;
|
||||
const mod = e.ctrlKey || e.metaKey;
|
||||
if (mod && e.key.toLowerCase() === 'k') { e.preventDefault(); openPalette(); }
|
||||
else if (mod && e.key.toLowerCase() === 'n' && can('create_ticket')) { e.preventDefault(); go('newticket'); }
|
||||
else if (mod && e.key.toLowerCase() === 'f' && state.page === 'tickets') { e.preventDefault(); document.getElementById('ticket-search')?.focus(); }
|
||||
else if (e.key === 'F5') { e.preventDefault(); go(state.page, state.arg); }
|
||||
else if (e.altKey && e.key === 'ArrowLeft') { e.preventDefault(); go('tickets'); }
|
||||
});
|
||||
|
||||
// ─── Start ───────────────────────────────────────────────────────────────────
|
||||
window.deskhub.onSessionExpired(() => { clearTimeout(state.pollTimer); state.staff = null; toast('Sitzung abgelaufen – bitte neu anmelden.', true); showLogin(); });
|
||||
window.deskhub.onNavigate((page) => { if (state.staff) go(page); });
|
||||
(async () => {
|
||||
// erst starten, wenn auch admin-extra.js geladen ist (ergänzt ADMIN)
|
||||
if (document.readyState !== 'complete') await new Promise((r) => window.addEventListener('load', r, { once: true }));
|
||||
state.prefs = await window.deskhub.settings(); applyTheme();
|
||||
const s = await window.deskhub.session();
|
||||
if (!s) return showLogin();
|
||||
state.serverUrl = s.serverUrl;
|
||||
const cached = store.get(metaKey(`${s.serverUrl}:${s.staff.id}`), null);
|
||||
if (cached) { startApp(s.staff, cached, s.serverUrl); return; }
|
||||
try { await api('me.php'); await startApp(s.staff, null, s.serverUrl); }
|
||||
catch { showLogin(s.serverUrl); }
|
||||
})();
|
||||
Binary file not shown.
|
After Width: | Height: | Size: 7.0 KiB |
Binary file not shown.
|
After Width: | Height: | Size: 7.0 KiB |
@@ -0,0 +1,17 @@
|
||||
<!doctype html>
|
||||
<html lang="de">
|
||||
<head>
|
||||
<meta charset="utf-8">
|
||||
<meta http-equiv="Content-Security-Policy" content="default-src 'none'; style-src 'self'; script-src 'self'; img-src 'self' data:">
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1">
|
||||
<title>DeskHub</title>
|
||||
<link rel="stylesheet" href="styles.css">
|
||||
</head>
|
||||
<body>
|
||||
<div id="titlebar"><span class="logo sm">D</span>DeskHub</div>
|
||||
<div id="app"></div>
|
||||
<div id="toast" class="toast hidden"></div>
|
||||
<script src="app.js"></script>
|
||||
<script src="admin-extra.js"></script>
|
||||
</body>
|
||||
</html>
|
||||
@@ -0,0 +1,185 @@
|
||||
const { app, BrowserWindow, ipcMain, safeStorage, Notification, shell, Menu, Tray, nativeImage, nativeTheme } = require('electron');
|
||||
const path = require('path');
|
||||
const fs = require('fs');
|
||||
|
||||
app.setAppUserModelId('de.deskhub.desktop');
|
||||
let win = null;
|
||||
const sessionFile = () => path.join(app.getPath('userData'), 'session.bin');
|
||||
|
||||
// ─── Sitzung (Token DPAPI-verschlüsselt über safeStorage) ───────────────────
|
||||
let session = null; // { serverUrl, token, expiresAt, staff }
|
||||
|
||||
function loadSession() {
|
||||
try {
|
||||
const raw = fs.readFileSync(sessionFile());
|
||||
session = JSON.parse(safeStorage.isEncryptionAvailable() ? safeStorage.decryptString(raw) : raw.toString('utf8'));
|
||||
} catch { session = null; }
|
||||
}
|
||||
function saveSession() {
|
||||
if (!session) { try { fs.unlinkSync(sessionFile()); } catch {} return; }
|
||||
const json = JSON.stringify(session);
|
||||
fs.writeFileSync(sessionFile(), safeStorage.isEncryptionAvailable() ? safeStorage.encryptString(json) : json);
|
||||
}
|
||||
|
||||
function normalizeUrl(input) {
|
||||
let s = String(input || '').trim();
|
||||
if (!s) throw new Error('Bitte Server-Adresse eingeben.');
|
||||
if (!s.includes('://')) s = 'https://' + s;
|
||||
const u = new URL(s);
|
||||
if (u.protocol !== 'https:') throw new Error('Die Server-Adresse muss HTTPS verwenden.');
|
||||
if (u.username || u.search || u.hash) throw new Error('Die Server-Adresse ist ungültig.');
|
||||
return u.origin + u.pathname.replace(/\/+$/, '');
|
||||
}
|
||||
|
||||
async function callApi({ path: p, method = 'GET', query, body, auth = true, serverUrl }) {
|
||||
const base = serverUrl || session?.serverUrl;
|
||||
if (!base) throw { status: 401, code: 'UNAUTHENTICATED', message: 'Nicht angemeldet.' };
|
||||
const url = new URL(`${base}/api/staff/v1/${p}`);
|
||||
for (const [k, v] of Object.entries(query || {})) if (v !== undefined && v !== null && v !== '') url.searchParams.set(k, String(v));
|
||||
const headers = { Accept: 'application/json', 'Cache-Control': 'no-cache' };
|
||||
if (auth) {
|
||||
if (!session?.token) throw { status: 401, code: 'UNAUTHENTICATED', message: 'Nicht angemeldet.' };
|
||||
headers.Authorization = `Bearer ${session.token}`;
|
||||
}
|
||||
const init = { method, headers };
|
||||
if (body !== undefined && method !== 'GET') { headers['Content-Type'] = 'application/json'; init.body = JSON.stringify(body); }
|
||||
let res;
|
||||
try { res = await fetch(url, { ...init, signal: AbortSignal.timeout(30000) }); }
|
||||
catch (e) { throw { status: 0, code: 'NETWORK', message: 'Server nicht erreichbar.' }; }
|
||||
const text = await res.text();
|
||||
let data = null;
|
||||
try { data = text ? JSON.parse(text) : null; } catch {}
|
||||
if (!res.ok && res.status !== 202) {
|
||||
if (res.status === 401 && auth) { session = null; saveSession(); win?.webContents.send('session-expired'); }
|
||||
throw { status: res.status, code: data?.error?.code || `HTTP_${res.status}`, message: data?.error?.message || `Serverfehler (${res.status}).` };
|
||||
}
|
||||
return { status: res.status, data };
|
||||
}
|
||||
|
||||
ipcMain.handle('session:get', () => session ? { serverUrl: session.serverUrl, staff: session.staff } : null);
|
||||
|
||||
ipcMain.handle('auth:login', async (_e, { serverUrl, email, password, totpCode }) => {
|
||||
try {
|
||||
const base = normalizeUrl(serverUrl);
|
||||
const r = await callApi({
|
||||
path: 'login.php', method: 'POST', auth: false, serverUrl: base,
|
||||
body: { email, password, totpCode: totpCode || null, deviceName: `Windows Desktop (${require('os').hostname()})` },
|
||||
});
|
||||
if (r.status === 202 || r.data?.requiresTotp) return { requiresTotp: true };
|
||||
session = { serverUrl: base, token: r.data.token, expiresAt: r.data.expiresAt, staff: r.data.staff };
|
||||
saveSession();
|
||||
return { staff: session.staff };
|
||||
} catch (e) { return { error: e.message || String(e) }; }
|
||||
});
|
||||
|
||||
ipcMain.handle('auth:logout', async () => {
|
||||
try { await callApi({ path: 'logout.php', method: 'POST', body: {} }); } catch {}
|
||||
session = null; saveSession();
|
||||
return true;
|
||||
});
|
||||
|
||||
ipcMain.handle('api', async (_e, req) => {
|
||||
if (typeof req?.path !== 'string' || !/^[a-z_]+\.php$/.test(req.path)) return { error: { message: 'Ungültiger Pfad.' } };
|
||||
try {
|
||||
const r = await callApi(req);
|
||||
if (req.path === 'me.php' && r.data?.staff && session) { session.staff = r.data.staff; saveSession(); }
|
||||
return { data: r.data };
|
||||
} catch (e) { return { error: { status: e.status, code: e.code, message: e.message || String(e) } }; }
|
||||
});
|
||||
|
||||
ipcMain.handle('notify', (_e, { title, body }) => {
|
||||
if (Notification.isSupported()) {
|
||||
const n = new Notification({ title: String(title).slice(0, 100), body: String(body).slice(0, 200) });
|
||||
n.on('click', () => showWindow('tickets'));
|
||||
n.show();
|
||||
}
|
||||
});
|
||||
|
||||
// ─── Einstellungen (settings.json im Benutzerordner) ────────────────────────
|
||||
const DEFAULTS = { theme: 'system', autostart: false, closeToTray: true, notifications: true, pollSeconds: 60, startMinimized: false, bounds: null };
|
||||
let settings = { ...DEFAULTS };
|
||||
const settingsFile = () => path.join(app.getPath('userData'), 'settings.json');
|
||||
function loadSettings() { try { settings = { ...DEFAULTS, ...JSON.parse(fs.readFileSync(settingsFile(), 'utf8')) }; } catch { settings = { ...DEFAULTS }; } }
|
||||
function saveSettings() { try { fs.writeFileSync(settingsFile(), JSON.stringify(settings)); } catch {} }
|
||||
function applyAutostart() {
|
||||
if (!app.isPackaged) return;
|
||||
app.setLoginItemSettings({ openAtLogin: !!settings.autostart, args: settings.autostart ? ['--hidden'] : [] });
|
||||
}
|
||||
ipcMain.handle('settings:get', () => ({ ...settings, version: app.getVersion(), packaged: app.isPackaged }));
|
||||
ipcMain.handle('settings:set', (_e, patch) => {
|
||||
for (const k of Object.keys(DEFAULTS)) if (k in patch && k !== 'bounds') settings[k] = patch[k];
|
||||
saveSettings(); applyAutostart();
|
||||
applyNativeTheme();
|
||||
return { ...settings, version: app.getVersion(), packaged: app.isPackaged };
|
||||
});
|
||||
|
||||
// ─── Tray & Zähler ──────────────────────────────────────────────────────────
|
||||
let tray = null, quitting = false;
|
||||
function showWindow(page) {
|
||||
if (!win) return;
|
||||
win.show(); if (win.isMinimized()) win.restore(); win.focus();
|
||||
if (page) win.webContents.send('navigate', page);
|
||||
}
|
||||
function createTray() {
|
||||
const img = nativeImage.createFromPath(path.join(__dirname, 'assets', 'icon.ico'));
|
||||
tray = new Tray(img.resize({ width: 16, height: 16 }));
|
||||
tray.setToolTip('DeskHub');
|
||||
tray.setContextMenu(Menu.buildFromTemplate([
|
||||
{ label: 'DeskHub öffnen', click: () => showWindow() },
|
||||
{ label: 'Tickets', click: () => showWindow('tickets') },
|
||||
{ label: 'Neues Ticket', click: () => showWindow('newticket') },
|
||||
{ type: 'separator' },
|
||||
{ label: 'Beenden', click: () => { quitting = true; app.quit(); } },
|
||||
]));
|
||||
tray.on('click', () => showWindow());
|
||||
}
|
||||
ipcMain.handle('badge', (_e, { count, dataUrl }) => {
|
||||
if (!win) return;
|
||||
try {
|
||||
win.setOverlayIcon(count > 0 && dataUrl ? nativeImage.createFromDataURL(dataUrl) : null, count > 0 ? `${count} neu` : '');
|
||||
tray?.setToolTip(count > 0 ? `DeskHub – ${count} neu` : 'DeskHub');
|
||||
} catch {}
|
||||
});
|
||||
|
||||
// Hell/Dunkel: "system" folgt Windows; die Titelleiste (Fensterknöpfe) wird passend zum Design eingefärbt.
|
||||
const resolvedTheme = () => (settings.theme === 'system' ? (nativeTheme.shouldUseDarkColors ? 'dark' : 'light') : settings.theme);
|
||||
const overlayFor = (theme) => (theme === 'light'
|
||||
? { color: '#28405a', symbolColor: '#e9eff6', height: 54 }
|
||||
: { color: '#0a1119', symbolColor: '#e4ebf3', height: 54 });
|
||||
function applyNativeTheme() {
|
||||
nativeTheme.themeSource = ['light', 'dark'].includes(settings.theme) ? settings.theme : 'system';
|
||||
try { win?.setTitleBarOverlay(overlayFor(resolvedTheme())); win?.setBackgroundColor(resolvedTheme() === 'light' ? '#eef1f5' : '#0d141d'); } catch {}
|
||||
}
|
||||
nativeTheme.on('updated', () => { try { win?.setTitleBarOverlay(overlayFor(resolvedTheme())); } catch {} });
|
||||
|
||||
function createWindow() {
|
||||
const b = settings.bounds || {};
|
||||
win = new BrowserWindow({
|
||||
width: b.width || 1320, height: b.height || 840, x: b.x, y: b.y, minWidth: 960, minHeight: 620,
|
||||
show: false, titleBarStyle: 'hidden', titleBarOverlay: overlayFor(resolvedTheme()), backgroundColor: resolvedTheme() === 'light' ? '#eef1f5' : '#0d141d', title: 'DeskHub', autoHideMenuBar: true,
|
||||
icon: path.join(__dirname, 'assets', 'icon.ico'),
|
||||
webPreferences: { preload: path.join(__dirname, 'preload.js'), contextIsolation: true, nodeIntegration: false, sandbox: true, backgroundThrottling: false },
|
||||
});
|
||||
if (b.maximized) win.maximize();
|
||||
win.loadFile(path.join(__dirname, 'index.html'));
|
||||
win.once('ready-to-show', () => { if (!(process.argv.includes('--hidden') && settings.autostart)) win.show(); });
|
||||
const saveBounds = () => { if (!win || win.isMinimized()) return; settings.bounds = { ...win.getNormalBounds(), maximized: win.isMaximized() }; saveSettings(); };
|
||||
win.on('resized', saveBounds); win.on('moved', saveBounds); win.on('maximize', saveBounds); win.on('unmaximize', saveBounds);
|
||||
win.on('close', (e) => { if (!quitting && settings.closeToTray && tray) { e.preventDefault(); win.hide(); } });
|
||||
win.on('closed', () => { win = null; });
|
||||
// Externe Links nie im App-Fenster öffnen
|
||||
win.webContents.setWindowOpenHandler(({ url }) => { if (/^https:/i.test(url)) shell.openExternal(url); return { action: 'deny' }; });
|
||||
win.webContents.on('will-navigate', (e, url) => { if (!url.startsWith('file://')) e.preventDefault(); });
|
||||
}
|
||||
|
||||
// Vom Setup einmalig aufgerufen: Windows prüft die neue EXE dabei (Defender), der echte Start ist danach schnell.
|
||||
if (process.argv.includes('--prewarm')) app.exit(0);
|
||||
|
||||
const lock = app.requestSingleInstanceLock();
|
||||
if (!lock) app.quit();
|
||||
else {
|
||||
app.on('second-instance', () => showWindow());
|
||||
app.on('before-quit', () => { quitting = true; });
|
||||
app.whenReady().then(() => { Menu.setApplicationMenu(null); loadSettings(); loadSession(); createWindow(); setImmediate(() => { createTray(); applyAutostart(); }); });
|
||||
app.on('window-all-closed', () => { if (quitting || !settings.closeToTray) app.quit(); });
|
||||
}
|
||||
@@ -0,0 +1,14 @@
|
||||
const { contextBridge, ipcRenderer } = require('electron');
|
||||
|
||||
contextBridge.exposeInMainWorld('deskhub', {
|
||||
session: () => ipcRenderer.invoke('session:get'),
|
||||
login: (data) => ipcRenderer.invoke('auth:login', data),
|
||||
logout: () => ipcRenderer.invoke('auth:logout'),
|
||||
api: (req) => ipcRenderer.invoke('api', req),
|
||||
notify: (title, body) => ipcRenderer.invoke('notify', { title, body }),
|
||||
settings: () => ipcRenderer.invoke('settings:get'),
|
||||
setSettings: (patch) => ipcRenderer.invoke('settings:set', patch),
|
||||
badge: (count, dataUrl) => ipcRenderer.invoke('badge', { count, dataUrl }),
|
||||
onNavigate: (cb) => ipcRenderer.on('navigate', (_e, page) => cb(page)),
|
||||
onSessionExpired: (cb) => ipcRenderer.on('session-expired', () => cb()),
|
||||
});
|
||||
@@ -0,0 +1,222 @@
|
||||
/* DeskHub Desktop – "Helpdesk Pro": dunkelblaue Navigation, heller Arbeitsbereich, dichte Tabellen. Hell + Dunkel + System. */
|
||||
:root {
|
||||
--bg: #eef1f5; --panel: #ffffff; --panel2: #f4f6f9; --line: #d9dfe6; --line-soft: #e6eaef;
|
||||
--text: #1c2733; --muted: #667384; --accent: #1f8fe0; --accent2: #1678c2; --accent-soft: rgba(31,143,224,.10); --on-accent: #ffffff; --input: #ffffff;
|
||||
--ok: #2fa05a; --warn: #d98200; --bad: #d63b3b; --note: #fff6dc; --cust: #eef6fd; --row-sel: #fff8c5;
|
||||
--chrome: #28405a; --chrome2: #33506f; --chrome-text: #e9eff6; --chrome-muted: #a9b9cb; --chrome-hover: rgba(255,255,255,.08); --chrome-active: rgba(255,255,255,.16); --chrome-line: rgba(255,255,255,.12);
|
||||
--side: var(--chrome2);
|
||||
--shadow: 0 14px 36px rgba(28,39,51,.18); --shadow-sm: 0 1px 2px rgba(28,39,51,.08);
|
||||
--radius: 8px; --radius-sm: 6px;
|
||||
--font: "Segoe UI Variable Text", "Segoe UI", system-ui, -apple-system, sans-serif;
|
||||
color-scheme: light;
|
||||
}
|
||||
:root[data-theme="dark"] {
|
||||
--bg: #0d141d; --panel: #16212d; --panel2: #1b2836; --line: #2a3b4e; --line-soft: #213040;
|
||||
--text: #e7edf4; --muted: #8c9bad; --accent: #3ea6f0; --accent2: #2f93dd; --accent-soft: rgba(62,166,240,.16); --on-accent: #06192b; --input: #0f1822;
|
||||
--ok: #4cc47c; --warn: #f0a63a; --bad: #f06b6b; --note: #2a2514; --cust: #152433; --row-sel: #2b2d12;
|
||||
--chrome: #0a1119; --chrome2: #101b27; --chrome-text: #e4ebf3; --chrome-muted: #7f90a4; --chrome-hover: rgba(255,255,255,.06); --chrome-active: rgba(62,166,240,.18); --chrome-line: rgba(255,255,255,.08);
|
||||
--shadow: 0 14px 36px rgba(0,0,0,.6); --shadow-sm: 0 1px 2px rgba(0,0,0,.45);
|
||||
color-scheme: dark;
|
||||
}
|
||||
@media (prefers-color-scheme: dark) {
|
||||
:root:not([data-theme]) {
|
||||
--bg: #0d141d; --panel: #16212d; --panel2: #1b2836; --line: #2a3b4e; --line-soft: #213040;
|
||||
--text: #e7edf4; --muted: #8c9bad; --accent: #3ea6f0; --accent2: #2f93dd; --accent-soft: rgba(62,166,240,.16); --on-accent: #06192b; --input: #0f1822;
|
||||
--ok: #4cc47c; --warn: #f0a63a; --bad: #f06b6b; --note: #2a2514; --cust: #152433; --row-sel: #2b2d12;
|
||||
--chrome: #0a1119; --chrome2: #101b27; --chrome-text: #e4ebf3; --chrome-muted: #7f90a4; --chrome-hover: rgba(255,255,255,.06); --chrome-active: rgba(62,166,240,.18); --chrome-line: rgba(255,255,255,.08);
|
||||
--shadow: 0 14px 36px rgba(0,0,0,.6); --shadow-sm: 0 1px 2px rgba(0,0,0,.45);
|
||||
color-scheme: dark;
|
||||
}
|
||||
}
|
||||
* { box-sizing: border-box; }
|
||||
html, body { margin: 0; height: 100%; overflow: hidden; background: var(--bg); color: var(--text); font: 14px/1.5 var(--font); -webkit-font-smoothing: antialiased; }
|
||||
#titlebar { position: fixed; top: 0; left: 0; right: 0; height: 54px; z-index: 5; display: flex; align-items: center; gap: 8px; padding: 0 140px 0 14px; background: var(--chrome); color: var(--chrome-muted); font-size: 12px; font-weight: 600; letter-spacing: .03em; -webkit-app-region: drag; user-select: none; }
|
||||
.logo.sm { width: 18px; height: 18px; border-radius: 5px; font-size: 11px; box-shadow: none; }
|
||||
#app { height: calc(100% - 54px); margin-top: 54px; }
|
||||
body.in-app #titlebar { display: none; } body.in-app #app { height: 100%; margin-top: 0; }
|
||||
.topbar { -webkit-app-region: drag; } .topbar button, .topbar input { -webkit-app-region: no-drag; }
|
||||
.hidden { display: none !important; }
|
||||
::-webkit-scrollbar { width: 10px; height: 10px; } ::-webkit-scrollbar-thumb { background: var(--line); border-radius: 8px; border: 2px solid transparent; background-clip: content-box; } ::-webkit-scrollbar-thumb:hover { background: var(--muted); background-clip: content-box; } ::-webkit-scrollbar-track { background: transparent; }
|
||||
button, input, select, textarea { font: inherit; color: inherit; }
|
||||
input, select, textarea { background: var(--input); border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 8px 11px; width: 100%; transition: border-color .15s, box-shadow .15s; }
|
||||
input:hover, select:hover, textarea:hover { border-color: var(--muted); }
|
||||
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
|
||||
input[type=checkbox] { width: 16px; height: 16px; padding: 0; accent-color: var(--accent); }
|
||||
input.narrow { width: 80px; }
|
||||
textarea { resize: vertical; min-height: 110px; }
|
||||
textarea.tall { min-height: 260px; } textarea.editor { min-height: 140px; } textarea.noteedit { background: var(--note); }
|
||||
label { display: block; margin: 12px 0 5px; color: var(--muted); font-size: 12px; font-weight: 600; letter-spacing: .01em; }
|
||||
label.check { display: flex; gap: 9px; align-items: center; color: var(--text); font-size: 14px; font-weight: 400; margin: 6px 0; cursor: pointer; }
|
||||
kbd { background: var(--panel2); border: 1px solid var(--line); border-bottom-width: 2px; border-radius: 5px; padding: 0 6px; font: 11px var(--font); color: var(--muted); }
|
||||
h4 { margin: 16px 0 6px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
|
||||
|
||||
/* Buttons */
|
||||
.btn { background: var(--accent); border: 1px solid transparent; border-radius: var(--radius-sm); padding: 8px 16px; cursor: pointer; color: var(--on-accent); font-weight: 600; white-space: nowrap; transition: background .15s, transform .05s, box-shadow .15s; box-shadow: var(--shadow-sm); }
|
||||
.btn:hover { background: var(--accent2); }
|
||||
.btn:active { transform: translateY(1px); }
|
||||
.btn:focus-visible, .nav:focus-visible, .tab:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
|
||||
.btn.ghost { background: transparent; border-color: var(--line); color: var(--text); box-shadow: none; font-weight: 500; }
|
||||
.btn.ghost:hover { background: var(--panel2); border-color: var(--muted); }
|
||||
.btn.danger { background: var(--bad); color: #fff; } .btn.danger:hover { filter: brightness(.92); }
|
||||
.btn.ok { background: var(--ok); color: #052e16; }
|
||||
.btn.sm { padding: 3px 10px; font-size: 12px; }
|
||||
.btn:disabled { opacity: .5; cursor: default; box-shadow: none; }
|
||||
.muted { color: var(--muted); } .over { color: var(--bad); } .nowrap { white-space: nowrap; } .pad { padding: 12px; }
|
||||
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 8px; }
|
||||
.row.top { margin-top: 12px; } .row.pager { margin-top: 12px; justify-content: center; }
|
||||
.grow { flex: 1; } .row > select, .row > input:not([type=checkbox]) { width: auto; min-width: 140px; }
|
||||
|
||||
/* Login */
|
||||
.login { height: 100%; display: grid; place-items: center; background: radial-gradient(900px 500px at 15% 0%, var(--accent-soft), transparent 60%), radial-gradient(700px 400px at 100% 100%, var(--accent-soft), transparent 55%), var(--bg); }
|
||||
.login .card { width: 410px; background: var(--panel); border: 1px solid var(--line); border-radius: 18px; padding: 34px; box-shadow: var(--shadow); }
|
||||
.login h1 { margin: 14px 0 4px; font-size: 24px; letter-spacing: -.01em; }
|
||||
.err { color: var(--bad); margin-top: 10px; min-height: 18px; }
|
||||
|
||||
/* Layout */
|
||||
.shell { display: grid; grid-template-columns: 232px 1fr; grid-template-rows: 54px 1fr; height: 100%; }
|
||||
.topbar { grid-column: 1 / -1; display: flex; align-items: center; gap: 14px; padding: 0 154px 0 18px; background: var(--chrome); color: var(--chrome-text); border-bottom: 1px solid var(--chrome-line); }
|
||||
.topbar .brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 17px; letter-spacing: -.01em; min-width: 196px; }
|
||||
.logo { width: 30px; height: 30px; border-radius: 8px; background: linear-gradient(135deg, #3aa7f2, #1769b8); color: #fff; display: grid; place-items: center; font-size: 16px; font-weight: 700; }
|
||||
.topbar .btn.ok { background: #2fa05a; color: #fff; border-color: transparent; }
|
||||
.topbar .btn.ok:hover { background: #278a4d; }
|
||||
.searchbtn { display: flex; justify-content: space-between; align-items: center; gap: 10px; width: 360px; max-width: 38vw; background: #fff; color: #6b7785; border: 1px solid transparent; border-radius: var(--radius-sm); padding: 7px 11px; cursor: pointer; font-weight: 400; }
|
||||
:root[data-theme="dark"] .searchbtn { background: #0f1822; color: #8c9bad; border-color: var(--chrome-line); }
|
||||
.searchbtn:hover { box-shadow: 0 0 0 3px var(--accent-soft); }
|
||||
.searchbtn svg { width: 16px; height: 16px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
|
||||
.searchbtn .nl { display: flex; align-items: center; gap: 8px; }
|
||||
.searchbtn kbd { background: #eef1f5; border-color: #d9dfe6; color: #667384; }
|
||||
:root[data-theme="dark"] .searchbtn kbd { background: #1b2836; border-color: #2a3b4e; color: #8c9bad; }
|
||||
.topbar .spacer { flex: 1; }
|
||||
.topbar .who { display: flex; align-items: center; gap: 10px; }
|
||||
.topbar .avatar { width: 32px; height: 32px; border-radius: 50%; background: rgba(255,255,255,.16); display: grid; place-items: center; font-weight: 700; font-size: 12px; }
|
||||
.topbar .who .name { font-weight: 600; font-size: 13px; line-height: 1.1; } .topbar .who .role { font-size: 11px; color: var(--chrome-muted); }
|
||||
.topbar .btn.ghost { color: var(--chrome-text); border-color: var(--chrome-line); } .topbar .btn.ghost:hover { background: var(--chrome-hover); border-color: var(--chrome-muted); }
|
||||
.side { background: var(--chrome2); display: flex; flex-direction: column; padding: 12px 10px; gap: 2px; overflow: auto; }
|
||||
.nav { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 9px 12px; border-radius: var(--radius-sm); cursor: pointer; color: var(--chrome-muted); border: 0; background: none; text-align: left; width: 100%; font-weight: 500; transition: background .12s, color .12s; position: relative; }
|
||||
.nav .nl { display: flex; align-items: center; gap: 12px; }
|
||||
.nav svg { width: 18px; height: 18px; flex: none; stroke: currentColor; fill: none; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
|
||||
.nav:hover { background: var(--chrome-hover); color: var(--chrome-text); }
|
||||
.nav.active { background: var(--chrome-active); color: #fff; font-weight: 600; }
|
||||
.nav.active::before { content: ""; position: absolute; left: -10px; top: 7px; bottom: 7px; width: 3px; border-radius: 0 3px 3px 0; background: #5bbcff; }
|
||||
.badge { background: var(--bad); color: #fff; border-radius: 10px; padding: 0 7px; font-size: 11px; font-weight: 700; min-width: 20px; text-align: center; }
|
||||
.spacer { flex: 1; }
|
||||
.main { overflow: auto; padding: 20px 28px 40px; background: var(--bg); }
|
||||
h2 { margin: 0 0 18px; font-size: 24px; font-weight: 700; letter-spacing: -.015em; } h3 { margin: 22px 0 10px; font-size: 15px; font-weight: 650; }
|
||||
|
||||
/* Cards / tables */
|
||||
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 14px; margin-bottom: 10px; }
|
||||
.stat { background: var(--panel); border-radius: var(--radius); padding: 16px 18px; border: 1px solid var(--line); box-shadow: var(--shadow-sm); position: relative; overflow: hidden; transition: transform .12s, box-shadow .12s, border-color .12s; }
|
||||
.stat::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 4px; background: var(--accent); }
|
||||
.stat.link { cursor: pointer; } .stat.link:hover { transform: translateY(-2px); box-shadow: var(--shadow); border-color: var(--accent); }
|
||||
.stat .n { font-size: 32px; font-weight: 700; line-height: 1.15; letter-spacing: -.02em; }
|
||||
.stat.bad::before { background: var(--bad); } .stat.bad .n { color: var(--bad); }
|
||||
.stat.warn::before { background: var(--warn); } .stat.ok::before { background: var(--ok); }
|
||||
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; margin-bottom: 16px; }
|
||||
.panel.flush { padding: 0; overflow: hidden; }
|
||||
.split2 { display: grid; grid-template-columns: 1fr 330px; gap: 20px; align-items: start; }
|
||||
.bar { margin-bottom: 12px; } .track { height: 8px; background: var(--panel2); border-radius: 4px; overflow: hidden; margin-top: 5px; } .fill { height: 100%; background: var(--accent); border-radius: 4px; }
|
||||
table { width: 100%; border-collapse: collapse; }
|
||||
th { text-align: left; color: var(--text); font-weight: 650; font-size: 12.5px; padding: 9px 12px; background: var(--panel); border-bottom: 2px solid var(--line); white-space: nowrap; }
|
||||
td { padding: 8px 12px; border-top: 1px solid var(--line-soft); vertical-align: middle; }
|
||||
table.tickets tr.overdue td:first-child { box-shadow: inset 3px 0 var(--bad); }
|
||||
.chk { width: 36px; }
|
||||
tr.click { cursor: pointer; transition: background .08s; } tr.click:hover td { background: var(--accent-soft); } tr.click.sel td { background: var(--row-sel); }
|
||||
.pill { display: inline-block; padding: 2px 11px; border-radius: 999px; font-size: 11px; font-weight: 600; color: #fff; letter-spacing: .01em; }
|
||||
.dot { display: inline-block; width: 9px; height: 9px; border-radius: 50%; margin-right: 7px; }
|
||||
.toolbar { display: flex; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
|
||||
.toolbar input.search { max-width: 400px; } .toolbar select { max-width: 200px; }
|
||||
.bulk { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; background: var(--accent); color: var(--on-accent); padding: 9px 14px; border-radius: var(--radius); margin-bottom: 12px; box-shadow: var(--shadow-sm); }
|
||||
.bulk select { width: auto; color: var(--text); }
|
||||
.checks { max-height: 230px; overflow: auto; border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 4px 12px; background: var(--input); }
|
||||
.tabs { display: flex; gap: 4px; margin-bottom: 14px; padding: 4px; background: var(--panel2); border: 1px solid var(--line-soft); border-radius: var(--radius); } .tabs.wrap { flex-wrap: wrap; }
|
||||
.tab { flex: 1; padding: 7px 14px; border-radius: var(--radius-sm); cursor: pointer; border: 0; background: transparent; color: var(--muted); font-weight: 500; text-align: center; transition: all .12s; }
|
||||
.tab:hover { background: var(--panel); color: var(--text); } .tab.active { background: var(--accent); color: var(--on-accent); font-weight: 600; box-shadow: var(--shadow-sm); }
|
||||
|
||||
/* Ticket */
|
||||
.split { display: grid; grid-template-columns: 1fr 330px; gap: 20px; align-items: start; }
|
||||
.thread { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 17px; margin-bottom: 12px; border-left: 4px solid var(--line); box-shadow: var(--shadow-sm); }
|
||||
.thread.staff { border-left-color: var(--accent); } .thread.cust { background: var(--cust); border-left-color: var(--ok); }
|
||||
.thread.note { border-left-color: var(--warn); background: var(--note); }
|
||||
.thread .head { display: flex; justify-content: space-between; color: var(--muted); font-size: 12px; margin-bottom: 8px; }
|
||||
.thread .body { white-space: pre-wrap; word-break: break-word; line-height: 1.55; }
|
||||
.thread .att, .thread .comment { margin-top: 9px; font-size: 12px; } .thread .tools { margin-top: 9px; }
|
||||
.comment { border-top: 1px dashed var(--line); padding-top: 7px; }
|
||||
.mini { padding: 6px 6px; cursor: pointer; border-radius: 6px; font-size: 12px; } .mini:hover { background: var(--panel2); }
|
||||
.warnbox { background: var(--note); border: 1px solid var(--warn); border-radius: var(--radius); padding: 10px 14px; margin-bottom: 14px; }
|
||||
.setting { margin-bottom: 10px; } .hint { margin: -2px 0 8px 26px; font-size: 12px; }
|
||||
|
||||
/* Chat */
|
||||
.chatwrap { display: grid; grid-template-columns: 260px 1fr; gap: 16px; height: calc(100vh - 130px); }
|
||||
.chatlist { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); overflow: auto; }
|
||||
.chatlist .item { padding: 11px 14px; cursor: pointer; border-bottom: 1px solid var(--line-soft); display: flex; justify-content: space-between; align-items: center; }
|
||||
.chatlist .item.active, .chatlist .item:hover { background: var(--accent-soft); }
|
||||
.chatbox { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); display: flex; flex-direction: column; min-height: 0; padding-top: 8px; }
|
||||
.msgs { flex: 1; overflow: auto; padding: 16px; display: flex; flex-direction: column; gap: 9px; }
|
||||
.msg { max-width: 70%; padding: 8px 13px; border-radius: 14px 14px 14px 4px; background: var(--panel2); white-space: pre-wrap; word-break: break-word; }
|
||||
.msg.mine { align-self: flex-end; background: var(--accent); color: var(--on-accent); border-radius: 14px 14px 4px 14px; }
|
||||
.msg small { display: block; opacity: .65; font-size: 10px; }
|
||||
.chatinput { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--line-soft); }
|
||||
|
||||
/* Modal, Palette, Toast */
|
||||
.modal-bg { position: fixed; inset: 0; background: rgba(8,9,20,.55); backdrop-filter: blur(3px); display: grid; place-items: center; z-index: 10; animation: fade .15s ease; }
|
||||
.modal { background: var(--panel); border: 1px solid var(--line); border-radius: 16px; padding: 24px; width: 600px; max-width: 94vw; max-height: 90vh; overflow: auto; box-shadow: var(--shadow); animation: pop .18s ease; }
|
||||
.modal h2 { font-size: 20px; margin-bottom: 8px; }
|
||||
.modal .row.rule { flex-wrap: nowrap; } .modal .row.rule > * { min-width: 0; }
|
||||
.palette-bg { align-items: start; padding-top: 12vh; }
|
||||
.palette { width: 640px; max-width: 94vw; background: var(--panel); border: 1px solid var(--line); border-radius: 16px; box-shadow: var(--shadow); overflow: hidden; animation: pop .15s ease; }
|
||||
.palette-input { border: 0; border-bottom: 1px solid var(--line); border-radius: 0; padding: 16px 18px; font-size: 16px; background: transparent; }
|
||||
.palette-input:focus { box-shadow: none; }
|
||||
.palette-list { max-height: 360px; overflow: auto; padding: 6px; }
|
||||
.palette-item { display: flex; justify-content: space-between; gap: 12px; padding: 9px 12px; cursor: pointer; border-radius: var(--radius-sm); }
|
||||
.palette-item.active, .palette-item:hover { background: var(--accent); color: var(--on-accent); } .palette-item.active .muted, .palette-item:hover .muted { color: inherit; opacity: .75; }
|
||||
.toast { position: fixed; right: 22px; bottom: 22px; background: var(--panel2); border: 1px solid var(--line); border-left: 4px solid var(--ok); padding: 11px 18px; border-radius: var(--radius-sm); z-index: 30; box-shadow: var(--shadow); animation: pop .18s ease; }
|
||||
.toast.error { border-left-color: var(--bad); }
|
||||
.tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 14px; }
|
||||
.tile { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; cursor: pointer; font-weight: 600; box-shadow: var(--shadow-sm); transition: transform .12s, border-color .12s, box-shadow .12s; }
|
||||
.tile:hover { border-color: var(--accent); transform: translateY(-2px); box-shadow: var(--shadow); color: var(--accent); }
|
||||
.bulk .btn.ghost { color: inherit; border-color: rgba(255,255,255,.55); } .bulk .btn.ghost:hover { background: rgba(255,255,255,.18); }
|
||||
.sect { margin: 16px 0 4px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 700; }
|
||||
.pagehead { display: flex; align-items: flex-start; gap: 12px; margin-bottom: 20px; } .pagehead h2 { margin: 0 0 2px; } .sub { color: var(--muted); font-size: 13px; }
|
||||
|
||||
@keyframes fade { from { opacity: 0; } to { opacity: 1; } }
|
||||
@keyframes pop { from { opacity: 0; transform: translateY(6px) scale(.985); } to { opacity: 1; transform: none; } }
|
||||
@media (prefers-reduced-motion: reduce) { * { animation: none !important; transition: none !important; } }
|
||||
@media (max-width: 980px) { .split, .split2 { grid-template-columns: 1fr; } .shell { grid-template-columns: 210px 1fr; } .main { padding: 20px; } }
|
||||
|
||||
/* Banner (Verbindung / Systemstörungen) */
|
||||
.mainwrap { display: flex; flex-direction: column; min-width: 0; min-height: 0; overflow: hidden; }
|
||||
.mainwrap .main { flex: 1; min-height: 0; }
|
||||
#banners:empty { display: none; }
|
||||
.banner { display: flex; align-items: center; gap: 12px; padding: 9px 20px; font-weight: 500; border-bottom: 1px solid var(--line); }
|
||||
.banner.error { background: var(--bad); color: #fff; border-color: transparent; }
|
||||
.banner.warn { background: var(--note); color: var(--text); border-bottom-color: var(--warn); }
|
||||
.banner .btn.ghost { color: inherit; border-color: rgba(255,255,255,.6); } .banner.warn .btn.ghost { border-color: var(--line); }
|
||||
|
||||
/* Gespeicherte Ansichten */
|
||||
.viewsbar { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin: -4px 0 12px; } .viewsbar:empty { display: none; }
|
||||
.viewlabel { font-size: 11px; text-transform: uppercase; letter-spacing: .06em; font-weight: 700; }
|
||||
.viewchip { display: inline-flex; align-items: center; border: 1px solid var(--line); border-radius: 999px; background: var(--panel); overflow: hidden; }
|
||||
.viewchip.active { border-color: var(--accent); background: var(--accent-soft); }
|
||||
.viewbtn, .viewx { border: 0; background: none; cursor: pointer; color: var(--text); padding: 4px 12px; } .viewx { padding: 4px 8px 4px 2px; color: var(--muted); } .viewx:hover { color: var(--bad); }
|
||||
.viewchip.active .viewbtn { color: var(--accent); font-weight: 600; }
|
||||
|
||||
.checks.wide { display: flex; flex-wrap: wrap; gap: 4px 18px; max-height: none; margin-top: 8px; } .checks.wide .check { margin: 2px 0; }
|
||||
tr.totalrow td { font-weight: 700; background: var(--panel2); border-top: 2px solid var(--line); }
|
||||
|
||||
/* Ticket-Detailansicht */
|
||||
.tkhead { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 20px; margin-bottom: 16px; }
|
||||
.tkhead-top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 8px; }
|
||||
.tkhead h2 { margin: 0 0 4px; font-size: 22px; }
|
||||
.chip { background: var(--panel2); border: 1px solid var(--line); border-radius: 6px; padding: 1px 9px; font-weight: 600; font-size: 12px; color: var(--muted); }
|
||||
.tkactions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--line-soft); }
|
||||
.sect.first { margin-top: 0; }
|
||||
.props { display: grid; grid-template-columns: 110px 1fr; gap: 8px 12px; margin: 0; align-items: center; }
|
||||
.props dt { color: var(--muted); font-size: 12px; font-weight: 600; } .props dd { margin: 0; min-width: 0; }
|
||||
.props select { width: 100%; }
|
||||
.avatar { width: 36px; height: 36px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: grid; place-items: center; font-weight: 700; font-size: 13px; flex: none; }
|
||||
.avatar.sm { width: 24px; height: 24px; font-size: 10px; }
|
||||
.custcard { display: flex; align-items: center; gap: 12px; }
|
||||
.thread .head .who { display: inline-flex; align-items: center; gap: 8px; }
|
||||
.thread .kind { background: var(--panel2); border-radius: 999px; padding: 0 8px; font-size: 11px; font-weight: 600; }
|
||||
.thread.note .kind { background: rgba(217,130,0,.18); color: var(--warn); } .thread.cust .kind { background: rgba(47,160,90,.16); color: var(--ok); }
|
||||
.composer { border-top: 3px solid var(--accent); }
|
||||
Reference in New Issue
Block a user