diff --git a/DeskHub-Webseite/api/staff/v1/mail_fetch.php b/DeskHub-Webseite/api/staff/v1/mail_fetch.php
new file mode 100644
index 00000000..826f7bdc
--- /dev/null
+++ b/DeskHub-Webseite/api/staff/v1/mail_fetch.php
@@ -0,0 +1,24 @@
+<?php
+declare(strict_types=1);
+require_once __DIR__ . '/common.php';
+require_once __DIR__ . '/../../../includes/mail_fetch_manual.php';
+
+/**
+ * E-Mail-Abruf von Hand starten (wie der Knopf in der Ticketliste der Weboberfläche). POST ohne Inhalt.
+ * Antwort: ok (ohne Fehler), level (success|info|error), message (fertiger Text), processed, newTickets, replies, errors.
+ */
+api_require_method('POST');
+$staff = api_require_staff();
+$pdo = get_db();
+$r = mail_fetch_manual($pdo);
+audit_log((int) $staff['id'], 'E-Mail-Abruf von Hand gestartet über die App (' . $r['processed'] . ' E-Mail(s))');
+api_json([
+    'ok' => $r['ok'],
+    'level' => $r['level'],
+    'message' => $r['message'],
+    'processed' => $r['processed'],
+    'newTickets' => $r['new_tickets'],
+    'replies' => $r['replies'],
+    'errors' => $r['errors'],
+    'available' => mail_fetch_available($pdo),
+]);
diff --git a/DeskHub-Webseite/api/staff/v1/ticket.php b/DeskHub-Webseite/api/staff/v1/ticket.php
index 0dcc0fcc..a5099e61 100644
--- a/DeskHub-Webseite/api/staff/v1/ticket.php
+++ b/DeskHub-Webseite/api/staff/v1/ticket.php
@@ -40,8 +40,9 @@ $threadStmt = $pdo->prepare(
      ORDER BY tt.created_at ASC, tt.id ASC'
 );
 $threadStmt->execute([$ticket['id']]);
+// Eingebettete Bilder einer Mail (Logos, Fotos im Text) gehören zur Darstellung der Nachricht und sind keine Anhänge
 $attachmentStmt = $pdo->prepare(
-    'SELECT id, original_name, filesize FROM ticket_attachments WHERE thread_id = ? ORDER BY id'
+    'SELECT id, original_name, filesize FROM ticket_attachments WHERE thread_id = ?' . (ticket_mail_html_ready($pdo) ? ' AND COALESCE(is_inline, 0) = 0' : '') . ' ORDER BY id'
 );
 $commentStmt = $pdo->prepare(
     'SELECT tc.id, tc.message, tc.created_at, s.id AS staff_id, s.name AS staff_name
@@ -88,6 +89,8 @@ if ($ticket['source'] === 'chat' && $ticket['status'] !== 'closed') {
     }
 }
 
+ticket_ack($pdo, (int) $ticket['id'], (int) $staff['id']); // gesehen: verschwindet aus dem Zähler der Apps
+
 $summary = api_ticket_summary($ticket);
 $summary['source'] = $ticket['source'];
 $summary['firstResponseDueAt'] = $ticket['first_response_due_at'];
diff --git a/DeskHub-Webseite/api/staff/v1/ticket_mail_reload.php b/DeskHub-Webseite/api/staff/v1/ticket_mail_reload.php
new file mode 100644
index 00000000..ffa77233
--- /dev/null
+++ b/DeskHub-Webseite/api/staff/v1/ticket_mail_reload.php
@@ -0,0 +1,28 @@
+<?php
+declare(strict_types=1);
+require_once __DIR__ . '/common.php';
+require_once __DIR__ . '/../../../includes/mail_reload.php';
+
+/**
+ * Lädt Anhänge, eingebettete Bilder und die Formatierung der Original-E-Mail eines Tickets nach (wie der Knopf im Ticket der
+ * Weboberfläche). POST {"number": "260101-0001"}.
+ */
+api_require_method('POST');
+$staff = api_require_staff();
+$body = api_request_body();
+$number = trim((string) ($body['number'] ?? ''));
+if ($number === '') api_error(422, 'TICKET_NUMBER_REQUIRED', 'Eine Ticketnummer ist erforderlich.');
+$pdo = get_db();
+$ticket = api_find_ticket($pdo, $staff, $number);
+api_require_permission($staff, 'reply_ticket', (int) $ticket['department_id']);
+if ($ticket['source'] !== 'email') api_error(422, 'EMAIL_TICKET_REQUIRED', 'Nur E-Mail-Tickets haben eine Original-E-Mail.');
+$r = reload_ticket_mail_attachments($pdo, $ticket, (int) $staff['id']);
+if ($r['error']) api_error(422, 'MAIL_RELOAD_FAILED', $r['error']);
+api_json([
+    'added' => $r['added'],
+    'inlineImages' => $r['inline'],
+    'formatting' => $r['html'] > 0,
+    'skipped' => $r['skipped'],
+    'alreadyThere' => $r['existing'],
+    'failed' => $r['failed'],
+]);