Upload via GUI (258 Dateien)

2026-10-16 19:12:15 +00:00
parent 491b87f468
commit 56deade877
50 changed files with 23552 additions and 0 deletions
@@ -0,0 +1,98 @@
+<?php
+// Direkter Web-Zugriff (Browser/URL) wird geblockt. Ausnahmen: echter CLI-Cronjob
+// sowie Einbindung per require_once aus dem authentifizierten Backend (staff/settings.php),
+// das vor dem require_once die Konstante DESKHUB_CRON_RUNNER definiert.
+if (php_sapi_name() !== 'cli' && !defined('DESKHUB_CRON_RUNNER')) { http_response_code(403); exit('Kein Web-Zugriff.'); }
+/**
+ * DeskHub – Cron: Wiederkehrende Tickets erstellen
+ * Aufruf: php cron/process_recurring.php
+ * Empfehlung: täglich einmal, z.B. um 06:00 Uhr
+ *   0 6 * * * /usr/bin/php /pfad/zu/deskhub/cron/process_recurring.php >> /pfad/zu/deskhub/cron/recurring.log 2>&1
+ *
+ * Kann außerdem manuell aus dem Backend (Einstellungen → Cron-Jobs) ausgeführt werden.
+ */
+
+define('CRON_CONTEXT', true);
+require_once __DIR__ . '/../includes/bootstrap.php';
+
+/**
+ * Erstellt fällige wiederkehrende Tickets. Kann vom Cron und manuell aus settings.php aufgerufen werden.
+ *
+ * @return array{created: int, log: string[]}
+ */
+function run_process_recurring(PDO $pdo, bool $verbose = false): array
+{
+    $today = date('Y-m-d');
+    $log = [];
+
+    $stmt = $pdo->query(
+        "SELECT rt.*, d.email AS dept_email
+         FROM recurring_tickets rt
+         JOIN departments d ON d.id = rt.department_id
+         WHERE rt.is_active = 1 AND rt.next_run <= '{$today}'"
+    );
+    $due = $stmt->fetchAll();
+
+    if (!$due) {
+        $log[] = date('[Y-m-d H:i:s]') . ' Keine fälligen wiederkehrenden Tickets.';
+        return ['created' => 0, 'log' => $log];
+    }
+
+    $created = 0;
+
+    foreach ($due as $rt) {
+        $tn = generate_ticket_number();
+        $now = db_now();
+        $nextRun = (new DateTimeImmutable($rt['next_run']))
+            ->modify('+' . (int) $rt['interval_days'] . ' days')
+            ->format('Y-m-d');
+
+        try {
+            $pdo->beginTransaction();
+            $pdo->prepare(
+                'INSERT INTO tickets (ticket_number,subject,requester_name,requester_email,department_id,priority_id,assigned_staff_id,status,source,created_at,updated_at)
+                 VALUES (?,?,?,?,?,?,?,\'open\',\'staff\',?,?)'
+            )->execute([
+                $tn,
+                $rt['subject'],
+                'System (Wiederkehrend)',
+                'system@recurring',
+                $rt['department_id'],
+                $rt['priority_id'],
+                $rt['assigned_staff_id'],
+                $now, $now
+            ]);
+            $ticketId = (int) $pdo->lastInsertId();
+
+            $pdo->prepare(
+                'INSERT INTO ticket_threads (ticket_id,author_type,staff_id,message,is_internal_note,created_at) VALUES (?,\'staff\',?,?,0,?)'
+            )->execute([$ticketId, $rt['created_by'], $rt['message'], $now]);
+            $pdo->prepare('UPDATE recurring_tickets SET next_run = ? WHERE id = ?')
+                ->execute([$nextRun, $rt['id']]);
+            $pdo->commit();
+        } catch (Throwable $e) {
+            if ($pdo->inTransaction()) {
+                $pdo->rollBack();
+            }
+            $log[] = date('[Y-m-d H:i:s]') . " Fehler bei Muster \"{$rt['subject']}\": " . $e->getMessage();
+            continue;
+        }
+
+        set_setting('cron_process_recurring_last_run', $now);
+        $created++;
+        if ($verbose) {
+            $log[] = date('[Y-m-d H:i:s]') . " Ticket #{$tn} erstellt für Muster: {$rt['subject']}";
+        }
+    }
+
+    $log[] = date('[Y-m-d H:i:s]') . " Fertig. {$created} Ticket(s) erstellt.";
+
+    return ['created' => $created, 'log' => $log];
+}
+
+if (php_sapi_name() === 'cli') {
+    $result = run_process_recurring(get_db(), true);
+    foreach ($result['log'] as $line) {
+        echo $line . "\n";
+    }
+}