Upload via GUI (258 Dateien)
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<?php
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require_once __DIR__ . '/../includes/bootstrap.php';
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$staff = require_staff_login();
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$pdo = get_db();
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$ticketId = (int)($_GET['id'] ?? 0);
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if (!$ticketId) redirect('/staff/tickets.php');
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$stmt = $pdo->prepare(
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'SELECT t.*, d.name AS department_name, p.name AS priority_name
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FROM tickets t
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JOIN departments d ON d.id = t.department_id
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JOIN priorities p ON p.id = t.priority_id
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WHERE t.id = ?'
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);
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$stmt->execute([$ticketId]);
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$ticket = $stmt->fetch();
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if (!$ticket) { http_response_code(404); die('Ticket nicht gefunden.'); }
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if (!staff_can_access_department($staff, (int) $ticket['department_id'])) { http_response_code(403); die('Sie haben keinen Zugriff auf Tickets dieser Abteilung.'); }
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// Nachrichten laden
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$threads = $pdo->prepare(
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'SELECT tt.*, s.name AS staff_name
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FROM ticket_threads tt
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LEFT JOIN staff s ON s.id = tt.staff_id
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WHERE tt.ticket_id = ? AND tt.is_internal_note = 0
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ORDER BY tt.created_at ASC'
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);
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$threads->execute([$ticketId]);
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$messages = $threads->fetchAll();
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$errors = [];
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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verify_csrf();
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$selectedMsgIds = array_map('intval', $_POST['message_ids'] ?? []);
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$newSubject = trim($_POST['new_subject'] ?? '');
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if (empty($selectedMsgIds)) {
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$errors[] = 'Bitte mindestens eine Nachricht auswählen.';
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} elseif (!$newSubject) {
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$errors[] = 'Bitte einen Betreff für das neue Ticket angeben.';
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} else {
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// Neues Ticket erstellen
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$newNumber = generate_ticket_number();
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$pdo->prepare(
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'INSERT INTO tickets (ticket_number, subject, status, priority_id, department_id,
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user_id, requester_name, requester_email, source, created_at, updated_at)
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VALUES (?,?,?,?,?,?,?,?,?,?,?)'
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)->execute([
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$newNumber, $newSubject, 'open',
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$ticket['priority_id'], $ticket['department_id'],
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$ticket['user_id'], $ticket['requester_name'], $ticket['requester_email'],
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'staff', db_now(), db_now()
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]);
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$newId = $pdo->lastInsertId();
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// Ausgewählte Nachrichten verschieben
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$moved = 0;
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foreach ($selectedMsgIds as $msgId) {
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$rows = $pdo->prepare('UPDATE ticket_threads SET ticket_id=? WHERE id=? AND ticket_id=?');
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$rows->execute([$newId, $msgId, $ticketId]);
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$moved += $rows->rowCount();
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}
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// Anhänge der verschobenen Nachrichten mitnehmen
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if ($moved > 0) {
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$placeholders = implode(',', array_fill(0, count($selectedMsgIds), '?'));
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$pdo->prepare("UPDATE ticket_attachments SET ticket_id=? WHERE thread_id IN ($placeholders)")
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->execute(array_merge([$newId], $selectedMsgIds));
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}
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// Log-Einträge
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log_activity($pdo, $ticketId, $staff['id'], "Ticket aufgeteilt → #{$newNumber} ({$moved} Nachrichten)");
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log_activity($pdo, $newId, $staff['id'], "Erstellt durch Aufteilen von #{$ticket['ticket_number']}");
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audit_log($staff['id'], "Ticket #{$ticket['ticket_number']} aufgeteilt → #{$newNumber}");
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flash('success', "Ticket aufgeteilt. Neues Ticket: #{$newNumber}");
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redirect('/staff/ticket_view.php?n=' . urlencode($newNumber));
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}
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}
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$pageTitle = 'Ticket aufteilen';
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$activePage = 'tickets';
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require __DIR__ . '/_header.php';
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?>
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<div class="topbar">
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<div>
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<h1>Ticket aufteilen</h1>
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<span class="ticket-no">#<?= e($ticket['ticket_number']) ?></span>
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</div>
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<a href="/staff/ticket_view.php?n=<?= urlencode($ticket['ticket_number']) ?>" class="btn secondary">← Zurück</a>
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</div>
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<?php foreach ($errors as $err): ?><div class="flash error"><?= e($err) ?></div><?php endforeach; ?>
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<div style="display:grid; grid-template-columns:2fr 1fr; gap:20px; align-items:start">
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<div class="card">
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<h3>Nachrichten auswählen</h3>
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<p class="muted" style="font-size:.85rem; margin-bottom:16px">
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Wähle die Nachrichten aus die in das neue Ticket verschoben werden sollen. Die gewählten Nachrichten werden aus diesem Ticket entfernt.
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</p>
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<form method="post" id="split-form">
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<?= csrf_field() ?>
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<div style="display:flex; flex-direction:column; gap:10px; margin-bottom:20px">
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<?php foreach ($messages as $msg): ?>
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<label style="display:flex; gap:12px; padding:12px; border:1px solid var(--border); border-radius:8px; cursor:pointer; transition:background .12s"
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onmouseover="this.style.background='var(--bg-soft)'" onmouseout="this.style.background=''">
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<input type="checkbox" name="message_ids[]" value="<?= $msg['id'] ?>"
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style="width:auto; margin-top:3px; flex-shrink:0">
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<div style="min-width:0; flex:1">
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<div style="display:flex; justify-content:space-between; margin-bottom:4px">
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<strong style="font-size:.83rem"><?= e($msg['staff_name'] ?? $ticket['requester_name']) ?></strong>
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<span class="muted" style="font-size:.75rem"><?= format_dt($msg['created_at']) ?></span>
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</div>
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<div style="font-size:.85rem; color:var(--ink-soft); white-space:nowrap; overflow:hidden; text-overflow:ellipsis">
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<?= e(mb_substr(strip_tags($msg['message']), 0, 120)) ?>
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</div>
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</div>
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</label>
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<?php endforeach; ?>
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</div>
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<label>Betreff des neuen Tickets</label>
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<input type="text" name="new_subject" value="<?= e('Re: '.$ticket['subject']) ?>" required>
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<div class="btn-row" style="margin-top:16px">
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<button type="submit" class="btn" onclick="return confirm('Ausgewählte Nachrichten in neues Ticket verschieben?')">
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✂️ Ticket aufteilen
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</button>
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</div>
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</form>
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</div>
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<div class="card">
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<h3>Hinweise</h3>
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<ul style="padding-left:20px; line-height:2; font-size:.85rem; color:var(--muted)">
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<li>Ausgewählte Nachrichten werden in ein <strong style="color:var(--ink)">neues Ticket</strong> verschoben</li>
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<li>Anhänge der Nachrichten werden mitgenommen</li>
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<li>Das ursprüngliche Ticket bleibt mit den verbleibenden Nachrichten erhalten</li>
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<li>Beide Tickets erhalten einen Log-Eintrag</li>
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</ul>
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<div style="background:var(--bg-soft); border-radius:8px; padding:14px; margin-top:16px; font-size:.83rem">
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<div class="muted" style="margin-bottom:6px">Ursprüngliches Ticket</div>
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<strong>#<?= e($ticket['ticket_number']) ?></strong> – <?= e($ticket['subject']) ?>
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<div class="muted" style="margin-top:4px"><?= count($messages) ?> Nachrichten gesamt</div>
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</div>
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</div>
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</div>
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<?php require __DIR__ . '/_footer.php'; ?>
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