M_Viper/deskhub
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M_Viper
2026-10-23 11:14:31 +00:00
parent a96fed78b4
commit 73bb587197
2 changed files with 8 additions and 0 deletions
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DeskHub-Webseite/api/staff/v1/departments.php
+6
View File
@@ -41,6 +41,8 @@ if ($_SERVER['REQUEST_METHOD'] === 'GET') {
'slaPlanId' => !empty($d['sla_plan_id']) ? (int) $d['sla_plan_id'] : null, 'slaPlanId' => !empty($d['sla_plan_id']) ? (int) $d['sla_plan_id'] : null,
'managerId' => !empty($d['manager_id']) ? (int) $d['manager_id'] : null, 'managerId' => !empty($d['manager_id']) ? (int) $d['manager_id'] : null,
'managerName' => $d['manager_name'] ?? null, 'managerName' => $d['manager_name'] ?? null,
'autoAssignMode' => (string) ($d['auto_assign_mode'] ?? 'none'),
'autoAssignStaffId' => !empty($d['auto_assign_staff_id']) ? (int) $d['auto_assign_staff_id'] : null,
'notes' => $d['notes'] ?? null, 'notes' => $d['notes'] ?? null,
'members' => array_values($membersByDept[(int) $d['id']] ?? []), 'members' => array_values($membersByDept[(int) $d['id']] ?? []),
'createdAt' => $d['created_at'] ?? null, 'createdAt' => $d['created_at'] ?? null,
@@ -62,6 +64,10 @@ try {
// Fehlende Schlüssel (ältere App-Version) lassen Status und SLA-Plan unverändert // Fehlende Schlüssel (ältere App-Version) lassen Status und SLA-Plan unverändert
if (array_key_exists('isActive', $body)) $in['is_active'] = !empty($body['isActive']); if (array_key_exists('isActive', $body)) $in['is_active'] = !empty($body['isActive']);
if (array_key_exists('slaPlanId', $body)) $in['sla_plan_id'] = $body['slaPlanId']; if (array_key_exists('slaPlanId', $body)) $in['sla_plan_id'] = $body['slaPlanId'];
if (array_key_exists('autoAssignMode', $body)) {
$in['auto_assign_mode'] = $body['autoAssignMode'];
$in['auto_assign_staff_id'] = $body['autoAssignStaffId'] ?? null;
}
$newId = department_save($pdo, $id, $in); $newId = department_save($pdo, $id, $in);
audit_log($staff['id'], ($id === 0 ? 'Abteilung erstellt: ' : 'Abteilung aktualisiert: ') . trim((string) ($body['name'] ?? '')) . ' (Mobile App)'); audit_log($staff['id'], ($id === 0 ? 'Abteilung erstellt: ' : 'Abteilung aktualisiert: ') . trim((string) ($body['name'] ?? '')) . ' (Mobile App)');
api_json(['id' => $newId]); api_json(['id' => $newId]);
DeskHub-Webseite/api/staff/v1/ticket.php
+2
View File
@@ -27,6 +27,7 @@ if ($ticket['source'] !== 'chat') {
$ticketLockedBy = $lockedByName; $ticketLockedBy = $lockedByName;
} else { } else {
ticket_acquire_lock((int) $ticket['id'], (int) $staff['id'], $pdo); ticket_acquire_lock((int) $ticket['id'], (int) $staff['id'], $pdo);
ticket_assign_on_open($pdo, $ticket, $staff); // unzugewiesenes Ticket wird dem öffnenden Mitarbeiter zugewiesen
} }
} }
@@ -83,6 +84,7 @@ if ($ticket['source'] === 'chat' && $ticket['status'] !== 'closed') {
$lockedByOtherName = live_chat_locked_by_other($ticket, (int) $staff['id'], $pdo); $lockedByOtherName = live_chat_locked_by_other($ticket, (int) $staff['id'], $pdo);
if (!$lockedByOtherName) { if (!$lockedByOtherName) {
live_chat_acquire_lock((int) $ticket['id'], (int) $staff['id'], $pdo); live_chat_acquire_lock((int) $ticket['id'], (int) $staff['id'], $pdo);
ticket_assign_on_open($pdo, $ticket, $staff);
} }
} }