From 79c6424c77346d9b2878548bb1ad7147ab482049 Mon Sep 17 00:00:00 2001 From: M_Viper Date: Wed, 4 Nov 2026 07:56:07 +0000 Subject: [PATCH] Upload via GUI (396 Dateien) --- DeskHub-Webseite/assets/js/richtext.js | 27 +++ DeskHub-Webseite/assets/js/staff-shortcuts.js | 204 ++++++++++++++++++ DeskHub-Webseite/assets/js/ticket-lightbox.js | 98 +++++++++ DeskHub-Webseite/cron/check_sla.php | 6 +- DeskHub-Webseite/cron/fetch_emails.php | 27 ++- .../cron/send_report_schedules.php | 22 ++ .../cron/send_scheduled_replies.php | 22 ++ DeskHub-Webseite/database/migrate.php | 126 +++++++++++ 8 files changed, 524 insertions(+), 8 deletions(-) create mode 100644 DeskHub-Webseite/assets/js/staff-shortcuts.js create mode 100644 DeskHub-Webseite/assets/js/ticket-lightbox.js create mode 100644 DeskHub-Webseite/cron/send_report_schedules.php create mode 100644 DeskHub-Webseite/cron/send_scheduled_replies.php diff --git a/DeskHub-Webseite/assets/js/richtext.js b/DeskHub-Webseite/assets/js/richtext.js index 5706cd5a..2a2751d0 100644 --- a/DeskHub-Webseite/assets/js/richtext.js +++ b/DeskHub-Webseite/assets/js/richtext.js @@ -198,6 +198,33 @@ imgBtn.addEventListener('click', () => fileInput.click()); toolbar.appendChild(imgBtn); toolbar.appendChild(fileInput); + + // Bild aus der Zwischenablage (Strg + V, zum Beispiel ein Screenshot) oder per Ziehen in das Feld: derselbe Weg wie der Knopf. + // Enthält die Zwischenablage auch Text (Kopie aus Word, Webseite), bleibt das normale Einfügen unverändert. + const imageFrom = (list) => Array.from(list || []).find((f) => /^image\/(png|jpe?g|gif)$/i.test(f.type)); + const uploadPicked = (file) => { + const ext = file.type.toLowerCase() === 'image/jpeg' ? 'jpg' : file.type.split('/')[1].toLowerCase(); + const named = /\.(png|jpe?g|gif)$/i.test(file.name || '') ? file : new File([file], 'screenshot-' + Date.now() + '.' + ext, { type: file.type }); + const dt = new DataTransfer(); + dt.items.add(named); + fileInput.files = dt.files; + fileInput.dispatchEvent(new Event('change')); + }; + editable.addEventListener('paste', (e) => { + const cd = e.clipboardData; + if (!cd || Array.from(cd.types || []).some((t) => t === 'text/plain' || t === 'text/html')) return; + const img = imageFrom(cd.files); + if (!img) return; + e.preventDefault(); + uploadPicked(img); + }); + editable.addEventListener('dragover', (e) => { if (Array.from((e.dataTransfer && e.dataTransfer.types) || []).includes('Files')) e.preventDefault(); }); + editable.addEventListener('drop', (e) => { + const img = imageFrom(e.dataTransfer && e.dataTransfer.files); + if (!img) return; + e.preventDefault(); + uploadPicked(img); + }); } editable.addEventListener('input', () => { textarea.value = editable.innerHTML; }); diff --git a/DeskHub-Webseite/assets/js/staff-shortcuts.js b/DeskHub-Webseite/assets/js/staff-shortcuts.js new file mode 100644 index 00000000..73dc8b94 --- /dev/null +++ b/DeskHub-Webseite/assets/js/staff-shortcuts.js @@ -0,0 +1,204 @@ +/** + * Tastenkürzel im Mitarbeiterbereich. + * + * Ticketliste: j / k = Ticket wählen, Enter oder o = öffnen, r = öffnen und gleich antworten, x = Auswahlfeld, / = Suche, n = neues Ticket + * Ticket: j / k = nächste / vorherige Nachricht, r = Antwort schreiben, u = zurück zur Liste, / = Suche in der Liste + * Überall: ? = Übersicht, Esc = schließen. Strg + Enter im Antwortfeld sendet die Antwort. + * + * Die Kürzel gelten nur, wenn kein Eingabefeld aktiv ist und keine Strg-, Alt- oder Meta-Taste gedrückt wird. Wer sie nicht möchte, + * schaltet sie in der Übersicht (?) ab; die Wahl bleibt im Browser (localStorage). + */ +(function () { + 'use strict'; + if (window.__deskhubShortcuts) return; + window.__deskhubShortcuts = true; + + var EN = /^en/i.test(document.documentElement.lang || ''); + // Die Seite wird serverseitig übersetzt, Texte aus diesem Skript nicht: deshalb hier die englische Fassung + var TXT = EN ? { + title: 'Keyboard shortcuts', nextMsg: 'Next / previous message', nextTicket: 'Next / previous ticket', open: 'Open the selected ticket (list)', + reply: 'Reply (in the list: open and select the reply field)', tick: 'Tick the selected ticket (list)', search: 'Search', create: 'New ticket', + back: 'Back to the ticket list (in a ticket)', send: 'Send the reply (in the reply field)', help: 'This overview', use: 'Use keyboard shortcuts (this browser only)', + enter: 'Enter or o', ctrl: 'Ctrl + Enter' + } : { + title: 'Tastenkürzel', nextMsg: 'Nächste / vorherige Nachricht', nextTicket: 'Nächstes / vorheriges Ticket', open: 'Gewähltes Ticket öffnen (Liste)', + reply: 'Antworten (in der Liste: öffnen und Antwortfeld wählen)', tick: 'Gewähltes Ticket ankreuzen (Liste)', search: 'Suche', create: 'Neues Ticket', + back: 'Zurück zur Ticketliste (im Ticket)', send: 'Antwort senden (im Antwortfeld)', help: 'Diese Übersicht', use: 'Tastenkürzel verwenden (nur in diesem Browser)', + enter: 'Enter oder o', ctrl: 'Strg + Enter' + }; + var KEY = 'deskhub_shortcuts_off'; + var path = location.pathname; + var onList = /\/staff\/tickets\.php$/.test(path); + var onTicket = /\/staff\/ticket_view\.php$/.test(path); + var cursor = -1; + var help = null; + + function disabled() { try { return localStorage.getItem(KEY) === '1'; } catch (e) { return false; } } + function setDisabled(v) { try { if (v) localStorage.setItem(KEY, '1'); else localStorage.removeItem(KEY); } catch (e) { /* ohne Speicher */ } } + + function typing(el) { + if (!el) return false; + var tag = (el.tagName || '').toLowerCase(); + return tag === 'input' || tag === 'textarea' || tag === 'select' || el.isContentEditable === true; + } + + function rows() { return Array.prototype.slice.call(document.querySelectorAll('table tbody tr')).filter(function (tr) { return tr.querySelector('a.ticket-no'); }); } + function messages() { return Array.prototype.slice.call(document.querySelectorAll('.thread-msg')); } + + function mark(list, i) { + list.forEach(function (el) { el.classList.remove('kb-active'); }); + if (i < 0 || i >= list.length) return; + var el = list[i]; + el.classList.add('kb-active'); + el.scrollIntoView({ block: 'center', behavior: 'smooth' }); + } + + function move(list, delta) { + if (!list.length) return; + var current = list.findIndex(function (el) { return el.classList.contains('kb-active'); }); + cursor = current < 0 ? (delta > 0 ? 0 : list.length - 1) : Math.max(0, Math.min(list.length - 1, current + delta)); + mark(list, cursor); + } + + function activeRow() { return rows().filter(function (tr) { return tr.classList.contains('kb-active'); })[0] || null; } + + function focusReply() { + var field = document.getElementById('message-field'); + if (!field) return false; + var wrap = field.parentNode; + var editable = wrap && wrap.querySelector('[contenteditable]'); + var target = editable || field; + target.scrollIntoView({ block: 'center', behavior: 'smooth' }); + target.focus(); + return true; + } + + function closeHelp() { if (help) { help.remove(); help = null; } } + + function showHelp() { + if (help) return closeHelp(); + var items = [ + ['j / k', onTicket ? TXT.nextMsg : TXT.nextTicket], + [TXT.enter, TXT.open], + ['r', TXT.reply], + ['x', TXT.tick], + ['/', TXT.search], + ['n', TXT.create], + ['u', TXT.back], + [TXT.ctrl, TXT.send], + ['?', TXT.help], + ]; + help = document.createElement('div'); + help.setAttribute('role', 'dialog'); + help.setAttribute('aria-label', TXT.title); + help.style.cssText = 'position:fixed;inset:0;z-index:2147483600;background:rgba(15,23,42,.55);display:flex;align-items:center;justify-content:center;padding:16px'; + var box = document.createElement('div'); + box.style.cssText = 'background:var(--surface,#fff);color:var(--ink,#0f172a);border-radius:12px;padding:20px 24px;max-width:460px;width:100%;box-shadow:0 20px 50px rgba(0,0,0,.35);font:14px/1.5 system-ui,sans-serif'; + var h = document.createElement('div'); + h.style.cssText = 'font-weight:700;font-size:1.05rem;margin-bottom:10px'; + h.textContent = TXT.title; + box.appendChild(h); + items.forEach(function (it) { + var row = document.createElement('div'); + row.style.cssText = 'display:flex;gap:12px;padding:4px 0;border-top:1px solid rgba(148,163,184,.25)'; + var k = document.createElement('kbd'); + k.style.cssText = 'min-width:104px;font:600 12px ui-monospace,monospace;background:rgba(148,163,184,.2);border-radius:5px;padding:2px 7px;align-self:flex-start'; + k.textContent = it[0]; + var d = document.createElement('span'); + d.textContent = it[1]; + row.appendChild(k); + row.appendChild(d); + box.appendChild(row); + }); + var label = document.createElement('label'); + label.style.cssText = 'display:flex;align-items:center;gap:8px;margin-top:14px;font-weight:400'; + var cb = document.createElement('input'); + cb.type = 'checkbox'; + cb.style.width = 'auto'; + cb.checked = !disabled(); + cb.addEventListener('change', function () { setDisabled(!cb.checked); }); + label.appendChild(cb); + label.appendChild(document.createTextNode(TXT.use)); + box.appendChild(label); + help.appendChild(box); + help.addEventListener('click', function (e) { if (e.target === help) closeHelp(); }); + document.body.appendChild(help); + } + + // Auffälliger Rahmen für die gewählte Zeile bzw. Nachricht + var style = document.createElement('style'); + style.textContent = '.kb-active{outline:2px solid var(--primary,#0f6f6a);outline-offset:-2px;background:rgba(15,111,106,.07)}'; + document.head.appendChild(style); + + document.addEventListener('keydown', function (e) { + // Strg + Enter im Antwortfeld sendet die öffentliche Antwort (unabhängig von den Einzeltasten) + if (e.key === 'Enter' && (e.ctrlKey || e.metaKey) && onTicket && !disabled()) { + var editable = e.target && e.target.closest ? e.target.closest('.richtext-editable') : null; + if (editable) { + var form = editable.closest('form'); + var action = form && form.querySelector('#form-action'); + if (form && action && action.value === 'reply') { + e.preventDefault(); + var ta = form.querySelector('textarea[data-richtext]'); + if (ta) ta.value = editable.innerHTML; + if (form.requestSubmit) form.requestSubmit(); else form.submit(); + } + } + return; + } + if (e.key === 'Escape') { if (help) { closeHelp(); e.preventDefault(); } else if (typing(e.target)) e.target.blur(); return; } + if (e.ctrlKey || e.altKey || e.metaKey) return; + if (typing(e.target)) return; + if (e.key === '?') { e.preventDefault(); showHelp(); return; } + if (disabled() || help) return; + + switch (e.key) { + case 'j': case 'k': + if (onList) { e.preventDefault(); move(rows(), e.key === 'j' ? 1 : -1); } + else if (onTicket) { e.preventDefault(); move(messages(), e.key === 'j' ? 1 : -1); } + break; + case 'Enter': case 'o': { + var row = onList ? activeRow() : null; + var link = row && row.querySelector('a.ticket-no'); + if (link) { e.preventDefault(); location.href = link.href; } + break; + } + case 'x': { + var r = onList ? activeRow() : null; + var box = r && r.querySelector('input.ticket-check'); + if (box) { e.preventDefault(); box.checked = !box.checked; box.dispatchEvent(new Event('change', { bubbles: true })); } + break; + } + case 'r': + if (onTicket) { if (focusReply()) e.preventDefault(); } + else if (onList) { + var rr = activeRow(); + var a = rr && rr.querySelector('a.ticket-no'); + if (a) { e.preventDefault(); location.href = a.href + '#reply'; } + } + break; + case '/': { + var search = document.querySelector('input[name="q"]'); + if (search) { e.preventDefault(); search.focus(); search.select(); } + else { e.preventDefault(); location.href = '/staff/tickets.php#search'; } + break; + } + case 'n': + e.preventDefault(); + location.href = '/staff/ticket_create.php'; + break; + case 'u': + if (onTicket) { e.preventDefault(); location.href = '/staff/tickets.php'; } + break; + } + }); + + document.addEventListener('DOMContentLoaded', function () { + if (disabled()) return; + if (location.hash === '#reply' && onTicket) setTimeout(focusReply, 150); + if (location.hash === '#search' && onList) { + var s = document.querySelector('input[name="q"]'); + if (s) { s.focus(); s.select(); } + } + }); +})(); diff --git a/DeskHub-Webseite/assets/js/ticket-lightbox.js b/DeskHub-Webseite/assets/js/ticket-lightbox.js new file mode 100644 index 00000000..1dd26c72 --- /dev/null +++ b/DeskHub-Webseite/assets/js/ticket-lightbox.js @@ -0,0 +1,98 @@ +/** + * Bildvorschau für Anhänge im Ticket: Ein Klick auf ein Vorschaubild zeigt das Bild groß über der Seite, ohne es herunterzuladen. + * Pfeil links/rechts (oder die Knöpfe) blättern durch alle Bilder des Tickets, Esc oder ein Klick daneben schließt. Ohne JavaScript + * öffnet der Link das Bild wie bisher in einem neuen Tab. + */ +(function () { + 'use strict'; + var links = Array.prototype.slice.call(document.querySelectorAll('a[data-lightbox]')); + if (!links.length) return; + + var EN = /^en/i.test(document.documentElement.lang || ''); + var TXT = EN ? { dialog: 'Image preview', prev: 'Previous image (←)', next: 'Next image (→)', download: '⬇ Download', close: '✕ Close', closeTitle: 'Close (Esc)' } + : { dialog: 'Bildvorschau', prev: 'Vorheriges Bild (←)', next: 'Nächstes Bild (→)', download: '⬇ Herunterladen', close: '✕ Schließen', closeTitle: 'Schließen (Esc)' }; + var overlay = null, img = null, caption = null, counter = null, index = 0; + + function build() { + overlay = document.createElement('div'); + overlay.setAttribute('role', 'dialog'); + overlay.setAttribute('aria-modal', 'true'); + overlay.setAttribute('aria-label', TXT.dialog); + overlay.style.cssText = 'position:fixed;inset:0;z-index:2147483500;background:rgba(2,6,23,.88);display:none;flex-direction:column;align-items:center;justify-content:center;padding:16px;gap:10px'; + img = document.createElement('img'); + img.alt = ''; + img.style.cssText = 'max-width:96vw;max-height:80vh;object-fit:contain;border-radius:6px;background:#fff;box-shadow:0 10px 40px rgba(0,0,0,.5)'; + caption = document.createElement('div'); + caption.style.cssText = 'color:#e2e8f0;font:14px system-ui,sans-serif;text-align:center;max-width:90vw;word-break:break-all'; + counter = document.createElement('span'); + counter.style.cssText = 'color:#94a3b8;margin-left:8px'; + var bar = document.createElement('div'); + bar.style.cssText = 'display:flex;gap:8px;flex-wrap:wrap;justify-content:center'; + function btn(label, title, fn) { + var b = document.createElement('button'); + b.type = 'button'; + b.textContent = label; + b.title = title; + b.style.cssText = 'background:#1e293b;color:#fff;border:1px solid #475569;border-radius:8px;padding:7px 14px;cursor:pointer;font:600 14px system-ui,sans-serif'; + b.addEventListener('click', function (e) { e.stopPropagation(); fn(); }); + return b; + } + var download = document.createElement('a'); + download.textContent = TXT.download; + download.style.cssText = 'background:#1e293b;color:#fff;border:1px solid #475569;border-radius:8px;padding:7px 14px;text-decoration:none;font:600 14px system-ui,sans-serif'; + download.addEventListener('click', function (e) { e.stopPropagation(); }); + overlay._download = download; + bar.appendChild(btn('‹', TXT.prev, function () { show(index - 1); })); + bar.appendChild(btn('›', TXT.next, function () { show(index + 1); })); + bar.appendChild(download); + bar.appendChild(btn(TXT.close, TXT.closeTitle, close)); + caption.appendChild(document.createTextNode('')); + overlay.appendChild(img); + overlay.appendChild(caption); + overlay.appendChild(bar); + overlay.addEventListener('click', close); + document.body.appendChild(overlay); + } + + function show(i) { + if (!links.length) return; + index = (i + links.length) % links.length; + var a = links[index]; + img.src = a.getAttribute('href'); + img.alt = a.getAttribute('title') || ''; + caption.textContent = a.getAttribute('title') || ''; + counter.textContent = links.length > 1 ? '(' + (index + 1) + ' / ' + links.length + ')' : ''; + caption.appendChild(counter); + overlay._download.href = a.getAttribute('data-download') || a.getAttribute('href'); + overlay._download.setAttribute('download', a.getAttribute('title') || ''); + } + + function open(i) { + if (!overlay) build(); + overlay.style.display = 'flex'; + document.body.style.overflow = 'hidden'; + show(i); + } + + function close() { + if (!overlay) return; + overlay.style.display = 'none'; + img.removeAttribute('src'); + document.body.style.overflow = ''; + } + + links.forEach(function (a, i) { + a.addEventListener('click', function (e) { + if (e.ctrlKey || e.metaKey || e.shiftKey || e.button === 1) return; // neuer Tab bleibt möglich + e.preventDefault(); + open(i); + }); + }); + + document.addEventListener('keydown', function (e) { + if (!overlay || overlay.style.display === 'none') return; + if (e.key === 'Escape') { e.preventDefault(); close(); } + else if (e.key === 'ArrowLeft') { e.preventDefault(); show(index - 1); } + else if (e.key === 'ArrowRight') { e.preventDefault(); show(index + 1); } + }); +})(); diff --git a/DeskHub-Webseite/cron/check_sla.php b/DeskHub-Webseite/cron/check_sla.php index 19987a0b..edea8eac 100644 --- a/DeskHub-Webseite/cron/check_sla.php +++ b/DeskHub-Webseite/cron/check_sla.php @@ -67,11 +67,15 @@ function run_check_sla(PDO $pdo, bool $verbose = false): array // Tickets, die nicht mehr überfällig sind (z.B. weil sie gelöst wurden), zurücksetzen $pdo->exec("UPDATE tickets SET is_overdue = 0, updated_at = updated_at WHERE status IN ('resolved','closed') AND is_overdue = 1"); + // Erinnerung an Bearbeiter: Ticket wartet seit mehreren Arbeitsstunden auf Antwort, bevor die Frist reißt + $waitReminders = wait_reminders_run($pdo, $now); + foreach ($waitReminders['log'] as $line) $log[] = $line; + set_setting('cron_check_sla_last_run', $now); $log[] = "[" . date('Y-m-d H:i:s') . "] SLA-Prüfung abgeschlossen. " . count($overdue) . " überfällige Tickets insgesamt, davon {$newlyOverdue} neu erkannt."; - return ['overdueTotal' => count($overdue), 'newlyOverdue' => $newlyOverdue, 'log' => $log]; + return ['overdueTotal' => count($overdue), 'newlyOverdue' => $newlyOverdue, 'waitReminders' => $waitReminders['sent'], 'log' => $log]; } if (php_sapi_name() === 'cli') { diff --git a/DeskHub-Webseite/cron/fetch_emails.php b/DeskHub-Webseite/cron/fetch_emails.php index 1c854793..2b37b531 100644 --- a/DeskHub-Webseite/cron/fetch_emails.php +++ b/DeskHub-Webseite/cron/fetch_emails.php @@ -28,6 +28,7 @@ if (php_sapi_name() !== 'cli' && !defined('DESKHUB_CRON_RUNNER')) { http_respons require_once __DIR__ . '/../includes/bootstrap.php'; require_once __DIR__ . '/../includes/mail_text.php'; +require_once __DIR__ . '/../includes/mail_threading.php'; /** Verarbeitet eine Mail nach dem Einlesen gemäß dem gewählten Modus */ function handle_after_fetch(mixed $mbox, int $emailNum, string $mode, string $folder): void @@ -194,17 +195,23 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra if (trim($body) === '') $body = '(kein Inhalt)'; // ── Antwort auf bestehendes Ticket? ────────────────────────────────── - if (preg_match('/\[#([0-9]{6}-[0-9]{4})\]/', $subject, $m)) { - $ticketNumber = $m[1]; - $stmt = $pdo->prepare('SELECT * FROM tickets WHERE ticket_number = ?'); - $stmt->execute([$ticketNumber]); - $ticket = $stmt->fetch(); + // Zuordnung über die Nummer im Betreff, eine andere Nummer (früheres Ticketsystem) oder die Kopfzeilen In-Reply-To/References + $replyMatch = mail_find_ticket_for_reply($pdo, $subject, (string) @imap_fetchheader($mbox, $emailNum), (string) $fromEmail); + if ($replyMatch) { + $ticket = $replyMatch['ticket']; + $ticketNumber = (string) $ticket['ticket_number']; + $replyVia = ['subject' => '', 'legacy' => ' – zugeordnet über die Nummer im Betreff', 'header' => ' – zugeordnet über die Mail-Kopfzeilen'][$replyMatch['via']] ?? ''; if ($ticket) { $now = db_now(); $pdo->prepare( 'INSERT INTO ticket_threads (ticket_id, author_type, message, is_internal_note, created_at) VALUES (?,?,?,0,?)' )->execute([$ticket['id'], 'customer', $body, $now]); + $replyThreadId = (int) $pdo->lastInsertId(); + $fetchPart = fn(string $no) => (string) imap_fetchbody($mbox, $emailNum, $no); + $htmlBody = ticket_mail_html_ready($pdo) && $structure ? mail_html_for_display($structure, $fetchPart) : null; + if ($htmlBody !== null) $pdo->prepare('UPDATE ticket_threads SET message_html = ? WHERE id = ?')->execute([$htmlBody, $replyThreadId]); + mail_store_attachments($pdo, $structure ?: null, $fetchPart, $replyThreadId, (int) $ticket['id'], $label, $log, false, $htmlBody !== null); $newStatus = in_array($ticket['status'], ['answered', 'resolved', 'pending']) ? 'open' : $ticket['status']; $pdo->prepare('UPDATE tickets SET status=?, updated_at=? WHERE id=?')->execute([$newStatus, $now, $ticket['id']]); @@ -216,7 +223,7 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra 'INSERT INTO ticket_email_sources (ticket_id, imap_account_id, message_uid, message_id, current_folder, created_at) VALUES (?,?,?,?,?,?)' )->execute([$ticket['id'], $account['id'], $messageUid ?: null, $messageId ?: null, $sourceFolderAfterFetch, $now]); - $log[] = "[$label] Antwort zu Ticket #{$ticketNumber} hinzugefügt (von {$fromEmail})."; + $log[] = "[$label] Antwort zu Ticket #{$ticketNumber} hinzugefügt (von {$fromEmail}){$replyVia}."; handle_after_fetch($mbox, $emailNum, $afterFetch, $archiveFolder); $processed++; continue; @@ -303,6 +310,11 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra $pdo->prepare( 'INSERT INTO ticket_threads (ticket_id, author_type, message, is_internal_note, created_at) VALUES (?,?,?,0,?)' )->execute([$ticketId, 'customer', $body, $now]); + $firstThreadId = (int) $pdo->lastInsertId(); + $fetchPart = fn(string $no) => (string) imap_fetchbody($mbox, $emailNum, $no); + $htmlBody = ticket_mail_html_ready($pdo) && $structure ? mail_html_for_display($structure, $fetchPart) : null; + if ($htmlBody !== null) $pdo->prepare('UPDATE ticket_threads SET message_html = ? WHERE id = ?')->execute([$htmlBody, $firstThreadId]); + mail_store_attachments($pdo, $structure ?: null, $fetchPart, $firstThreadId, $ticketId, $label, $log, false, $htmlBody !== null); log_activity($pdo, $ticketId, null, 'Ticket per E-Mail erstellt'); $log[] = "[$label] Neues Ticket #{$ticketNumber} erstellt (von {$fromEmail})."; @@ -365,7 +377,8 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra return ['processed' => $processed, 'log' => $log]; } -if (php_sapi_name() === 'cli') { +// Nur starten, wenn diese Datei selbst aufgerufen wird (Cronjob), nicht wenn sie von einer anderen Datei eingebunden wird (Abruf von Hand, Tests) +if (php_sapi_name() === 'cli' && isset($_SERVER['argv'][0]) && realpath((string) $_SERVER['argv'][0]) === realpath(__FILE__)) { $result = run_fetch_emails(get_db(), true); foreach ($result['log'] as $line) { echo $line . "\n"; diff --git a/DeskHub-Webseite/cron/send_report_schedules.php b/DeskHub-Webseite/cron/send_report_schedules.php new file mode 100644 index 00000000..763dc977 --- /dev/null +++ b/DeskHub-Webseite/cron/send_report_schedules.php @@ -0,0 +1,22 @@ + ['[' . date('Y-m-d H:i:s') . "] Berichte per E-Mail: {$r['sent']} gesendet, {$r['failed']} fehlgeschlagen."]]; +} + +if (php_sapi_name() === 'cli' && realpath($_SERVER['SCRIPT_FILENAME'] ?? '') === __FILE__) { + foreach (run_send_report_schedules(get_db(), true)['log'] as $line) echo $line . "\n"; +} diff --git a/DeskHub-Webseite/cron/send_scheduled_replies.php b/DeskHub-Webseite/cron/send_scheduled_replies.php new file mode 100644 index 00000000..147b68ce --- /dev/null +++ b/DeskHub-Webseite/cron/send_scheduled_replies.php @@ -0,0 +1,22 @@ + ['[' . date('Y-m-d H:i:s') . "] Geplante Antworten: {$r['sent']} gesendet, {$r['failed']} fehlgeschlagen."]]; +} + +if (php_sapi_name() === 'cli' && realpath($_SERVER['SCRIPT_FILENAME'] ?? '') === __FILE__) { + foreach (run_send_scheduled_replies(get_db(), true)['log'] as $line) echo $line . "\n"; +} diff --git a/DeskHub-Webseite/database/migrate.php b/DeskHub-Webseite/database/migrate.php index 7303cc38..c0280bf4 100644 --- a/DeskHub-Webseite/database/migrate.php +++ b/DeskHub-Webseite/database/migrate.php @@ -1980,6 +1980,132 @@ function run_migrations(PDO $pdo, bool $verbose = false): array } } + // E-Mails mit Formatierung und eingebetteten Bildern: HTML-Fassung der Nachricht, Content-ID und Kennzeichnung eingebetteter Bilder + if (!isset($done['php_0070_mail_html'])) { + try { + $drv = $pdo->getAttribute(PDO::ATTR_DRIVER_NAME); + $columns = function (string $table) use ($pdo, $drv): array { + $rows = $pdo->query($drv === 'sqlite' ? "PRAGMA table_info($table)" : "SHOW COLUMNS FROM $table")->fetchAll(); + return array_map(fn($r) => (string) ($r['name'] ?? $r['Field'] ?? ''), $rows); + }; + if (!in_array('message_html', $columns('ticket_threads'), true)) $pdo->exec('ALTER TABLE ticket_threads ADD COLUMN message_html MEDIUMTEXT NULL'); + $att = $columns('ticket_attachments'); + if (!in_array('content_id', $att, true)) $pdo->exec('ALTER TABLE ticket_attachments ADD COLUMN content_id VARCHAR(255) NULL'); + if (!in_array('is_inline', $att, true)) $pdo->exec('ALTER TABLE ticket_attachments ADD COLUMN is_inline TINYINT NOT NULL DEFAULT 0'); + $pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0070_mail_html']); + $result['applied']++; + if ($verbose) $result['log'][] = ' [OK] php_0070_mail_html'; + } catch (Throwable $e) { + $result['errors'][] = 'php_0070_mail_html: ' . $e->getMessage(); + if ($verbose) $result['log'][] = ' [FAIL] php_0070_mail_html - ' . $e->getMessage(); + } + } + + // Migration 0071: verknüpfte Tickets, zeitversetzt gesendete Antworten und Berichte per E-Mail nach Zeitplan. + if (!isset($done['php_0071_links_schedules'])) { + try { + $drv = $pdo->getAttribute(PDO::ATTR_DRIVER_NAME); + $ai = $drv === 'sqlite' ? 'INTEGER PRIMARY KEY AUTOINCREMENT' : 'INT AUTO_INCREMENT PRIMARY KEY'; + $eng = $drv === 'sqlite' ? '' : ' ENGINE=InnoDB DEFAULT CHARSET=utf8mb4'; + $pdo->exec("CREATE TABLE IF NOT EXISTS ticket_links ( + id $ai, + ticket_id INT NOT NULL, + linked_ticket_id INT NOT NULL, + link_type VARCHAR(20) NOT NULL DEFAULT 'related', + created_by INT NULL, + created_at DATETIME NULL, + UNIQUE (ticket_id, linked_ticket_id) + )$eng"); + $pdo->exec("CREATE TABLE IF NOT EXISTS scheduled_replies ( + id $ai, + ticket_id INT NOT NULL, + staff_id INT NOT NULL, + message MEDIUMTEXT NOT NULL, + set_status VARCHAR(20) NOT NULL DEFAULT 'answered', + resolution_code VARCHAR(40) NULL, + resolution_note TEXT NULL, + signature_choice VARCHAR(40) NULL, + send_at DATETIME NOT NULL, + state VARCHAR(12) NOT NULL DEFAULT 'pending', + error TEXT NULL, + created_at DATETIME NULL, + sent_at DATETIME NULL + )$eng"); + $pdo->exec("CREATE TABLE IF NOT EXISTS report_schedules ( + id $ai, + report_id INT NOT NULL, + staff_id INT NOT NULL, + recipients TEXT NOT NULL, + frequency VARCHAR(10) NOT NULL DEFAULT 'weekly', + weekday TINYINT NOT NULL DEFAULT 1, + monthday TINYINT NOT NULL DEFAULT 1, + send_time VARCHAR(5) NOT NULL DEFAULT '08:00', + period VARCHAR(12) NOT NULL DEFAULT 'last_7', + enabled TINYINT(1) NOT NULL DEFAULT 1, + next_run_at DATETIME NULL, + last_sent_at DATETIME NULL, + last_error TEXT NULL, + created_at DATETIME NULL + )$eng"); + $pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0071_links_schedules']); + $result['applied']++; + if ($verbose) $result['log'][] = ' [OK] php_0071_links_schedules'; + } catch (Throwable $e) { + $result['errors'][] = 'php_0071_links_schedules: ' . $e->getMessage(); + if ($verbose) $result['log'][] = ' [FAIL] php_0071_links_schedules - ' . $e->getMessage(); + } + } + + // Migration 0072: Merker „Mitarbeiter hat das Ticket gesehen“ für den Zähler in Chrome-Erweiterung und Windows-Programm. + if (!isset($done['php_0072_ticket_acks'])) { + try { + $pdo->exec("CREATE TABLE IF NOT EXISTS ticket_acks ( + staff_id INT NOT NULL, + ticket_id INT NOT NULL, + acked_at DATETIME NOT NULL, + PRIMARY KEY (staff_id, ticket_id) + )" . ($pdo->getAttribute(PDO::ATTR_DRIVER_NAME) === 'sqlite' ? '' : ' ENGINE=InnoDB DEFAULT CHARSET=utf8mb4')); + $pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0072_ticket_acks']); + $result['applied']++; + if ($verbose) $result['log'][] = ' [OK] php_0072_ticket_acks'; + } catch (Throwable $e) { + $result['errors'][] = 'php_0072_ticket_acks: ' . $e->getMessage(); + if ($verbose) $result['log'][] = ' [FAIL] php_0072_ticket_acks - ' . $e->getMessage(); + } + } + + // Migration 0073: weniger Berichts-Mails: nur bei Daten, nur bei Änderung, bei „täglich“ nur an Werktagen. + if (!isset($done['php_0073_report_schedule_quiet'])) { + try { + $drv = $pdo->getAttribute(PDO::ATTR_DRIVER_NAME); + $cols = array_map(fn($r) => (string) ($r['name'] ?? $r['Field'] ?? ''), $pdo->query($drv === 'sqlite' ? 'PRAGMA table_info(report_schedules)' : 'SHOW COLUMNS FROM report_schedules')->fetchAll()); + foreach (['only_if_data' => 'TINYINT NOT NULL DEFAULT 1', 'skip_unchanged' => 'TINYINT NOT NULL DEFAULT 1', 'weekdays_only' => 'TINYINT NOT NULL DEFAULT 0', 'last_hash' => 'VARCHAR(64) NULL', 'last_note' => 'VARCHAR(190) NULL'] as $col => $def) { + if (!in_array($col, $cols, true)) $pdo->exec("ALTER TABLE report_schedules ADD COLUMN {$col} {$def}"); + } + $pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0073_report_schedule_quiet']); + $result['applied']++; + if ($verbose) $result['log'][] = ' [OK] php_0073_report_schedule_quiet'; + } catch (Throwable $e) { + $result['errors'][] = 'php_0073_report_schedule_quiet: ' . $e->getMessage(); + if ($verbose) $result['log'][] = ' [FAIL] php_0073_report_schedule_quiet - ' . $e->getMessage(); + } + } + + // Migration 0074: Merker für die Erinnerung „Ticket wartet auf Antwort“ (eine Erinnerung je Kundennachricht). + if (!isset($done['php_0074_wait_reminder'])) { + try { + $drv = $pdo->getAttribute(PDO::ATTR_DRIVER_NAME); + $cols = array_map(fn($r) => (string) ($r['name'] ?? $r['Field'] ?? ''), $pdo->query($drv === 'sqlite' ? 'PRAGMA table_info(tickets)' : 'SHOW COLUMNS FROM tickets')->fetchAll()); + if (!in_array('wait_reminded_at', $cols, true)) $pdo->exec('ALTER TABLE tickets ADD COLUMN wait_reminded_at DATETIME NULL'); + $pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0074_wait_reminder']); + $result['applied']++; + if ($verbose) $result['log'][] = ' [OK] php_0074_wait_reminder'; + } catch (Throwable $e) { + $result['errors'][] = 'php_0074_wait_reminder: ' . $e->getMessage(); + if ($verbose) $result['log'][] = ' [FAIL] php_0074_wait_reminder - ' . $e->getMessage(); + } + } + return $result; }