Upload via GUI (364 Dateien)

2026-11-01 11:15:37 +00:00
parent 0945d61744
commit 9b1b7c0d6e
8 changed files with 262 additions and 27 deletions
@@ -332,7 +332,7 @@ function ticket_sla_status_transition_impl(PDO $pdo, int $ticketId, string $oldS
        }
        if (empty($deadlines['resolved_at']) && !empty($deadlines['resolution_due_at']) && $deadlines['resolution_due_at'] < $now) {
            ticket_sla_log_overdue($pdo, $ticketId, 'resolution', (string) $deadlines['resolution_due_at']);
-            $pdo->prepare('UPDATE tickets SET is_overdue = 1 WHERE id = ?')->execute([$ticketId]);
+            $pdo->prepare('UPDATE tickets SET is_overdue = 1, updated_at = updated_at WHERE id = ?')->execute([$ticketId]);
        }
        return;
    }
@@ -1128,7 +1128,7 @@ function live_chat_locked_by_other(array $ticket, int $staffId, PDO $pdo): ?stri
 *  frisch von jemand anderem gehalten – siehe live_chat_locked_by_other()). */
 function live_chat_acquire_lock(int $ticketId, int $staffId, PDO $pdo): void
 {
-    $pdo->prepare('UPDATE tickets SET locked_by = ?, locked_at = ? WHERE id = ?')
+    $pdo->prepare('UPDATE tickets SET locked_by = ?, locked_at = ?, updated_at = updated_at WHERE id = ?')
        ->execute([$staffId, db_now(), $ticketId]);
 }

@@ -1166,7 +1166,7 @@ function ticket_locked_by_other(array $ticket, int $staffId, PDO $pdo): ?string
 *  frisch von jemand anderem gehalten – siehe ticket_locked_by_other()). */
 function ticket_acquire_lock(int $ticketId, int $staffId, PDO $pdo): void
 {
-    $pdo->prepare('UPDATE tickets SET locked_by = ?, locked_at = ? WHERE id = ?')
+    $pdo->prepare('UPDATE tickets SET locked_by = ?, locked_at = ?, updated_at = updated_at WHERE id = ?')
        ->execute([$staffId, db_now(), $ticketId]);
 }