Upload via GUI (275 Dateien)

2026-10-23 11:14:28 +00:00
parent 7fcdfa9d2c
commit a96fed78b4
6 changed files with 260 additions and 3 deletions
@@ -384,7 +384,12 @@ function chat_handle_start(PDO $pdo, ?array $user): never
    log_activity($pdo, $ticketId, null, 'Live-Chat gestartet');

    $assignTo = $ruleResult['assign_staff'];
-    if ($assignTo === null) {
+    // Einstellung der Abteilung ("Neue Tickets automatisch zuweisen") vor dem letzten Bearbeiter
+    $deptAssignee = $assignTo === null ? department_auto_assignee($pdo, (int) $deptId) : null;
+    if ($deptAssignee !== null) {
+        $assignTo = $deptAssignee;
+        log_activity($pdo, $ticketId, null, 'Automatisch zugewiesen (Einstellung der Abteilung)');
+    } elseif ($assignTo === null) {
        $prevStmt = $pdo->prepare(
            "SELECT assigned_staff_id FROM tickets
             WHERE LOWER(requester_email) = LOWER(?) AND assigned_staff_id IS NOT NULL