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DeskHub-Webseite/cron/check_sla.php

@@ -32,6 +32,7 @@ function run_check_sla(PDO $pdo, bool $verbose = false): array
         "SELECT t.*, d.email AS department_email, d.name AS department_name FROM tickets t
          JOIN departments d ON d.id = t.department_id
          WHERE t.status NOT IN ('resolved','closed')
+           AND t.sla_paused_at IS NULL
            AND t.resolution_due_at IS NOT NULL
            AND t.resolution_due_at < ?"
     );
@@ -44,6 +45,7 @@ function run_check_sla(PDO $pdo, bool $verbose = false): array
     foreach ($overdue as $t) {
         if (!$t['is_overdue']) {
             $pdo->prepare('UPDATE tickets SET is_overdue = 1 WHERE id = ?')->execute([$t['id']]);
+            ticket_sla_log_overdue($pdo, (int) $t['id'], 'resolution', (string) $t['resolution_due_at']);
             log_activity($pdo, $t['id'], null, 'SLA überschritten – Ticket als überfällig markiert');
 
             if ($t['department_email']) {
@@ -63,6 +65,12 @@ function run_check_sla(PDO $pdo, bool $verbose = false): array
         }
     }
 
+    $responseStmt = $pdo->prepare("SELECT id, first_response_due_at FROM tickets
+        WHERE first_responded_at IS NULL AND first_response_due_at IS NOT NULL AND first_response_due_at < ?
+          AND sla_paused_at IS NULL AND status NOT IN ('resolved','closed')");
+    $responseStmt->execute([$now]);
+    foreach ($responseStmt->fetchAll() as $ticket) ticket_sla_log_overdue($pdo, (int) $ticket['id'], 'first_response', (string) $ticket['first_response_due_at']);
+
     // Tickets, die nicht mehr überfällig sind (z.B. weil sie gelöst wurden), zurücksetzen
     $pdo->exec("UPDATE tickets SET is_overdue = 0 WHERE status IN ('resolved','closed') AND is_overdue = 1");