Upload via GUI (340 Dateien)

2026-10-26 21:19:30 +00:00
parent 2452849c74
commit b6f4370f9c
4 changed files with 12 additions and 1 deletions
@@ -198,8 +198,9 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra
                    'INSERT INTO ticket_threads (ticket_id, author_type, message, is_internal_note, created_at) VALUES (?,?,?,0,?)'
                )->execute([$ticket['id'], 'customer', $body, $now]);

-                $newStatus = in_array($ticket['status'], ['answered', 'resolved']) ? 'open' : $ticket['status'];
+                $newStatus = in_array($ticket['status'], ['answered', 'resolved', 'pending']) ? 'open' : $ticket['status'];
                $pdo->prepare('UPDATE tickets SET status=?, updated_at=? WHERE id=?')->execute([$newStatus, $now, $ticket['id']]);
+                ticket_sla_status_transition($pdo, (int) $ticket['id'], (string) $ticket['status'], $newStatus);
                log_activity($pdo, $ticket['id'], null, 'Antwort per E-Mail empfangen');
                notify_new_reply_channels($ticket, $body);
                webhook_dispatch($pdo, 'ticket.replied', (int) $ticket['id'], ['author' => 'customer']);