Upload via GUI (267 Dateien)

2026-10-19 18:05:57 +00:00
parent f3e53e6182
commit c800be9693
12 changed files with 2694 additions and 2082 deletions
@@ -117,16 +117,19 @@ function public_ticket_create(PDO $pdo, array $in, string $clientIp): array
    }
    foreach ($ruleResult['add_tags'] as $tagName) apply_tag_to_ticket($pdo, $ticketId, $tagName);
    apply_auto_reply($pdo, $ticketId, $ruleResult['auto_reply']);
+    $closedByRule = apply_rule_close($pdo, $ticketId, $ruleResult);

    $d = $pdo->prepare('SELECT name, email FROM departments WHERE id = ?');
    $d->execute([$deptId]);
    $dept = $d->fetch();
    $forNotify = ['ticket_number' => $number, 'subject' => $subject, 'requester_name' => $name, 'requester_email' => $email,
                  'department_id' => $deptId, 'department_name' => $dept['name'] ?? null];
-    notify_new_ticket_channels($forNotify, $dept['email'] ?? null);
-    notify_staff_new_ticket($forNotify);
-    notify_customer_ticket_created($forNotify);
-    webhook_dispatch($pdo, 'ticket.created', $ticketId);
+    if (!$closedByRule) {
+        notify_new_ticket_channels($forNotify, $dept['email'] ?? null);
+        notify_staff_new_ticket($forNotify);
+        notify_customer_ticket_created($forNotify);
+        webhook_dispatch($pdo, 'ticket.created', $ticketId);
+    }
    return ['number' => $number, 'id' => $ticketId];
 }