Upload via GUI (335 Dateien)

2026-10-24 20:14:39 +00:00
parent b347bd8405
commit f189918dc4
8 changed files with 239 additions and 27 deletions
@@ -414,11 +414,11 @@ require __DIR__ . '/_header.php';
 <?php endif; ?>

 <div class="stat-grid">
-  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php'"><div class="num"><?= $dashOpenTickets ?></div><div class="lbl">Offene Tickets</div></div>
-  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?assigned=me'"><div class="num"><?= $dashMine ?></div><div class="lbl">Mir zugewiesen</div></div>
-  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?assigned=unassigned'"><div class="num"><?= $dashUnassigned ?></div><div class="lbl">Nicht zugewiesen</div></div>
-  <div class="stat-card overdue" style="cursor:pointer" onclick="location.href='/staff/tickets.php?status=open'"><div class="num"><?= $dashOverdue ?></div><div class="lbl">Überfällig</div></div>
-  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?status=open'"><div class="num"><?= $dashUnanswered ?></div><div class="lbl">Unbeantwortet</div></div>
+  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php'"><div class="num" data-live-count="open"><?= $dashOpenTickets ?></div><div class="lbl">Offene Tickets</div></div>
+  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?assigned=me'"><div class="num" data-live-count="mine"><?= $dashMine ?></div><div class="lbl">Mir zugewiesen</div></div>
+  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?assigned=unassigned'"><div class="num" data-live-count="unassigned"><?= $dashUnassigned ?></div><div class="lbl">Nicht zugewiesen</div></div>
+  <div class="stat-card overdue" style="cursor:pointer" onclick="location.href='/staff/tickets.php?status=open'"><div class="num" data-live-count="overdue"><?= $dashOverdue ?></div><div class="lbl">Überfällig</div></div>
+  <div class="stat-card" style="cursor:pointer" onclick="location.href='/staff/tickets.php?status=open'"><div class="num" data-live-count="unanswered"><?= $dashUnanswered ?></div><div class="lbl">Unbeantwortet</div></div>
  <?php if ($unreadMentions > 0): ?>
  <div class="stat-card" style="cursor:pointer; border-color:#f59e0b" onclick="location.href='/staff/mentions.php'"><div class="num" style="color:#f59e0b"><?= $unreadMentions ?></div><div class="lbl">🔔 Neue Erwähnungen</div></div>
  <?php endif; ?>
@@ -524,6 +524,50 @@ setInterval(refreshDashTeam, 20000);
  <div class="stat-card"><div class="num"><?= $avgResolution !== null ? round($avgResolution, 1) . ' Std' : '–' ?></div><div class="lbl">Ø Lösungszeit</div></div>
 </div>

+<?php
+  // Zufriedenheit (CSAT): nur zeigen, wenn die Abfrage eingeschaltet ist oder es schon Antworten gibt
+  $csat = null;
+  try { $csat = csat_stats($pdo, $rangeFrom, $rangeTo, $myDeptIds); } catch (Throwable $e) { $csat = null; }
+  if ($csat && (csat_enabled() || $csat['sent'] > 0)):
+?>
+<div class="card" style="margin-bottom:16px">
+  <h3>Kundenzufriedenheit <span class="muted" style="font-weight:400; font-size:.8rem">(Bewertungen im gewählten Zeitraum)</span></h3>
+  <?php if (!$csat['sent']): ?>
+    <p class="muted">Im Zeitraum wurden noch keine Abfragen verschickt.</p>
+  <?php else: ?>
+    <div class="stat-grid" style="margin-bottom:12px">
+      <div class="stat-card"><div class="num"><?= $csat['avg'] !== null ? number_format($csat['avg'], 1, ',', '') . ' ★' : '–' ?></div><div class="lbl">Ø Bewertung</div></div>
+      <div class="stat-card"><div class="num"><?= $csat['answered'] ?></div><div class="lbl">Antworten von <?= $csat['sent'] ?> Abfragen</div></div>
+      <div class="stat-card"><div class="num"><?= $csat['rate'] !== null ? number_format($csat['rate'], 0, ',', '') . ' %' : '–' ?></div><div class="lbl">Rücklaufquote</div></div>
+    </div>
+    <?php $distMax = max(1, max($csat['dist'])); ?>
+    <table style="width:100%;max-width:520px">
+      <?php for ($i = 5; $i >= 1; $i--): ?>
+        <tr><td style="white-space:nowrap;width:1%;color:#f5b301"><?= e(csat_stars($i)) ?></td>
+          <td><div style="background:#e2e8f0;border-radius:6px;height:12px"><div style="background:#f5b301;height:12px;border-radius:6px;width:<?= (int) round($csat['dist'][$i] * 100 / $distMax) ?>%"></div></div></td>
+          <td style="width:1%;text-align:right"><?= $csat['dist'][$i] ?></td></tr>
+      <?php endfor; ?>
+    </table>
+    <?php if ($csat['byStaff']): ?>
+      <h4 style="margin:14px 0 6px">Nach Mitarbeiter</h4>
+      <table style="width:100%;max-width:520px"><?php foreach ($csat['byStaff'] as $row): ?>
+        <tr><td><?= e($row['name']) ?></td><td style="text-align:right"><?= number_format($row['avg'], 1, ',', '') ?> ★</td><td class="muted" style="text-align:right;width:1%;white-space:nowrap"><?= $row['count'] ?> Bewertung<?= $row['count'] === 1 ? '' : 'en' ?></td></tr>
+      <?php endforeach; ?></table>
+    <?php endif; ?>
+    <?php if ($csat['recent']): ?>
+      <h4 style="margin:14px 0 6px">Letzte Bewertungen</h4>
+      <?php foreach ($csat['recent'] as $row): ?>
+        <div style="padding:6px 0;border-top:1px solid var(--border,#e3e9ee);font-size:.88rem">
+          <span style="color:#f5b301"><?= e(csat_stars($row['rating'])) ?></span>
+          <a href="/staff/ticket_view.php?n=<?= e(rawurlencode($row['number'])) ?>">#<?= e($row['number']) ?></a> <?= e($row['subject']) ?>
+          <?php if ($row['comment'] !== ''): ?><div class="muted" style="margin-top:2px">„<?= e($row['comment']) ?>“</div><?php endif; ?>
+        </div>
+      <?php endforeach; ?>
+    <?php endif; ?>
+  <?php endif; ?>
+</div>
+<?php endif; ?>
+
 <form method="get" class="filters card">
  <div>
    <label>Berichtszeitraum</label>