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M_Viper
2026-10-23 11:14:33 +00:00
parent 73bb587197
commit f216dbca1a
2 changed files with 24 additions and 1 deletions
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DeskHub-Webseite/cron/fetch_emails.php
+6 -1
View File
@@ -300,7 +300,12 @@ function fetch_emails_for_account(PDO $pdo, array $account, bool $verbose): arra
// Zuweisung: Ticket-Regel hat Vorrang, danach Auto-Zuweisung an letzten Bearbeiter // Zuweisung: Ticket-Regel hat Vorrang, danach Auto-Zuweisung an letzten Bearbeiter
$assignTo = $ruleResult['assign_staff']; $assignTo = $ruleResult['assign_staff'];
if ($assignTo === null) { // Einstellung der Abteilung ("Neue Tickets automatisch zuweisen") vor dem letzten Bearbeiter
$deptAssignee = $assignTo === null ? department_auto_assignee($pdo, (int) $defaultDeptId) : null;
if ($deptAssignee !== null) {
$assignTo = $deptAssignee;
log_activity($pdo, $ticketId, null, 'Automatisch zugewiesen (Einstellung der Abteilung)');
} elseif ($assignTo === null) {
$assignTo = find_previous_assignee($pdo, $fromEmail); $assignTo = find_previous_assignee($pdo, $fromEmail);
if ($assignTo !== null) { if ($assignTo !== null) {
log_activity($pdo, $ticketId, null, "Automatisch zugewiesen (letzter Bearbeiter: Staff-ID {$assignTo})"); log_activity($pdo, $ticketId, null, "Automatisch zugewiesen (letzter Bearbeiter: Staff-ID {$assignTo})");
DeskHub-Webseite/database/migrate.php
+18
View File
@@ -1209,6 +1209,24 @@ function run_migrations(PDO $pdo, bool $verbose = false): array
} }
} }
// Migration 0043: Abteilungen können neue Tickets automatisch zuweisen (an einen Mitarbeiter oder reihum).
if (!isset($done['php_0043_department_auto_assign'])) {
try {
$has = function (string $col) use ($pdo): bool {
try { $pdo->query("SELECT $col FROM departments LIMIT 1"); return true; } catch (Throwable $e) { return false; }
};
if (!$has('auto_assign_mode')) $pdo->exec("ALTER TABLE departments ADD COLUMN auto_assign_mode VARCHAR(20) NOT NULL DEFAULT 'none'");
if (!$has('auto_assign_staff_id')) $pdo->exec('ALTER TABLE departments ADD COLUMN auto_assign_staff_id INT NULL');
if (!$has('auto_assign_last_id')) $pdo->exec('ALTER TABLE departments ADD COLUMN auto_assign_last_id INT NULL');
$pdo->prepare('INSERT INTO schema_migrations (migration) VALUES (?)')->execute(['php_0043_department_auto_assign']);
$result['applied']++;
if ($verbose) $result['log'][] = ' [OK] php_0043_department_auto_assign';
} catch (Throwable $e) {
$result['errors'][] = 'php_0043_department_auto_assign: ' . $e->getMessage();
if ($verbose) $result['log'][] = ' [FAIL] php_0043_department_auto_assign - ' . $e->getMessage();
}
}
return $result; return $result;
} }