'Einzeiliger Text',
'textarea' => 'Mehrzeiliger Text',
'select' => 'Dropdown-Auswahl',
'checkbox' => 'Checkbox (Ja/Nein)',
'number' => 'Zahl',
'date' => 'Datum',
];
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
verify_csrf();
$action = $_POST['action'] ?? '';
if ($action === 'create' || $action === 'update') {
$label = trim($_POST['label'] ?? '');
$type = array_key_exists($_POST['field_type'] ?? '', $fieldTypes) ? $_POST['field_type'] : 'text';
$optionsRaw = trim($_POST['options'] ?? '');
$helpTopicId = ($_POST['help_topic_id'] ?? '') !== '' ? (int) $_POST['help_topic_id'] : null;
$isRequired = !empty($_POST['is_required']) ? 1 : 0;
$isActive = !empty($_POST['is_active']) ? 1 : 0;
$sort = (int) ($_POST['sort_order'] ?? 0);
if ($label === '') $errors[] = 'Bitte eine Bezeichnung angeben.';
if ($type === 'select' && $optionsRaw === '') $errors[] = 'Bitte mindestens eine Option angeben (eine pro Zeile).';
if (!$errors) {
if ($action === 'create') {
$pdo->prepare('INSERT INTO custom_fields (label, field_type, options, help_topic_id, is_required, is_active, sort_order, created_at) VALUES (?,?,?,?,?,?,?,?)')
->execute([$label, $type, $optionsRaw ?: null, $helpTopicId, $isRequired, $isActive, $sort, db_now()]);
audit_log($admin['id'], "Ticket-Feld erstellt: {$label}");
flash('success', 'Feld erstellt.');
} else {
$id = (int) $_POST['id'];
$pdo->prepare('UPDATE custom_fields SET label=?, field_type=?, options=?, help_topic_id=?, is_required=?, is_active=?, sort_order=? WHERE id=?')
->execute([$label, $type, $optionsRaw ?: null, $helpTopicId, $isRequired, $isActive, $sort, $id]);
audit_log($admin['id'], "Ticket-Feld aktualisiert: {$label}");
flash('success', 'Feld aktualisiert.');
}
redirect('/staff/custom_fields.php');
}
}
if ($action === 'delete') {
$id = (int) $_POST['id'];
$labelStmt = $pdo->prepare('SELECT label FROM custom_fields WHERE id = ?');
$labelStmt->execute([$id]);
$delLabel = $labelStmt->fetchColumn();
$pdo->prepare('DELETE FROM custom_fields WHERE id = ?')->execute([$id]);
audit_log($admin['id'], "Ticket-Feld gelöscht: {$delLabel}");
flash('success', 'Feld gelöscht (bereits erfasste Werte bleiben in bestehenden Tickets sichtbar).');
redirect('/staff/custom_fields.php');
}
}
$fields = $pdo->query(
'SELECT cf.*, ht.name AS help_topic_name FROM custom_fields cf
LEFT JOIN help_topics ht ON ht.id = cf.help_topic_id
ORDER BY cf.sort_order, cf.label'
)->fetchAll();
$helpTopics = $pdo->query('SELECT * FROM help_topics ORDER BY name')->fetchAll();
$editId = $_GET['edit'] ?? null;
$editField = null;
if ($editId) {
$stmt = $pdo->prepare('SELECT * FROM custom_fields WHERE id = ?');
$stmt->execute([$editId]);
$editField = $stmt->fetch();
}
$pageTitle = 'Ticket-Felder';
$activePage = 'custom_fields';
require __DIR__ . '/_header.php';
?>
Individuelle Ticket-Felder
Diese Felder erscheinen zusätzlich zu Name, E-Mail, Betreff und Beschreibung auf dem Formular „Neues Ticket erstellen“. Die eingegebenen Werte werden im Ticket angezeigt.
| Bezeichnung | Typ | Hilfe-Thema | Pflichtfeld | Aktiv | |
|---|
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Bearbeiten ·
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| Noch keine individuellen Felder angelegt. |