[
'label' => 'Ticket erstellt (an Kunde)',
'placeholders' => ['ticket_number', 'subject', 'customer_name', 'department_name', 'ticket_url', 'lookup_url', 'site_name'],
'default_subject' => 'Ihr Ticket #{ticket_number} wurde erstellt',
'default_body' => email_ticket_created_default_body(),
],
'new_reply' => [
'label' => 'Neue Antwort (an Kunde)',
'placeholders' => ['ticket_number', 'subject', 'customer_name', 'message', 'ticket_url'],
'default_subject' => '[#{ticket_number}] {subject}',
'default_body' => email_new_reply_default_body(),
],
'new_ticket_department' => [
'label' => 'Neues Ticket (an Abteilung)',
'placeholders' => ['ticket_number', 'subject', 'customer_name', 'customer_email', 'department_name', 'ticket_url'],
'default_subject' => 'Neues Ticket [#{ticket_number}] {subject}',
'default_body' => email_new_ticket_department_default_body(),
],
'ticket_overdue' => [
'label' => 'Ticket überfällig (an Admins)',
'placeholders' => ['ticket_number', 'subject', 'department_name', 'ticket_url'],
'default_subject' => 'SLA überschritten: Ticket #{ticket_number}',
'default_body' => email_ticket_overdue_default_body(),
],
'customer_reminder' => [
'label' => 'Erinnerung (an Kunde, wenn er nicht reagiert)',
'placeholders' => ['ticket_number', 'subject', 'customer_name', 'ticket_url', 'close_note'],
'default_subject' => 'Erinnerung zu Ihrem Ticket [#{ticket_number}]',
'default_body' => email_customer_reminder_default_body(),
],
'live_chat_transcript' => [
'label' => 'Chatverlauf (an Kunde, nach Chatende)',
'placeholders' => ['ticket_number', 'customer_name', 'transcript', 'ticket_url'],
'default_subject' => 'Ihr Chatverlauf – Ticket #{ticket_number}',
'default_body' => email_live_chat_transcript_default_body(),
],
];
$errors = [];
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
verify_csrf();
$key = $_POST['template_key'] ?? '';
if (!isset($templates[$key])) {
$errors[] = 'Unbekannte Vorlage.';
} else {
$subject = trim($_POST['subject'] ?? '');
$body = sanitize_staff_html(trim($_POST['body'] ?? ''));
if ($subject === '') $errors[] = 'Bitte einen Betreff angeben.';
if (trim(strip_tags($body)) === '') $errors[] = 'Bitte einen Text angeben.';
if (!$errors) {
set_setting("email_template_{$key}_subject", $subject);
set_setting("email_template_{$key}_body", $body);
audit_log($admin['id'], "E-Mail-Vorlage geändert: {$templates[$key]['label']}");
flash('success', 'Vorlage gespeichert.');
redirect('/staff/email_templates.php');
}
}
if (($_POST['action'] ?? '') === 'reset') {
$key = $_POST['template_key'] ?? '';
if (isset($templates[$key])) {
set_setting("email_template_{$key}_subject", null);
set_setting("email_template_{$key}_body", null);
audit_log($admin['id'], "E-Mail-Vorlage zurückgesetzt: {$templates[$key]['label']}");
flash('success', 'Vorlage auf Standard zurückgesetzt.');
redirect('/staff/email_templates.php');
}
}
}
$pageTitle = 'E-Mail-Vorlagen';
$activePage = 'email_templates';
require __DIR__ . '/_header.php';
?>
E-Mail-Vorlagen
Texte der automatischen E-Mails anpassen. Platzhalter in geschweiften Klammern werden beim Versand durch die echten Werte ersetzt. Der Branding-Rahmen (Kopfzeile mit Firmenname, Fußzeile) wird beim Versand automatisch um diesen Text herum ergänzt – hier nur den Inhalt der Karte anpassen.
$tpl):
$subject = get_setting("email_template_{$key}_subject") ?: $tpl['default_subject'];
$body = get_setting("email_template_{$key}_body") ?: $tpl['default_body'];
$isCustomized = get_setting("email_template_{$key}_subject") !== null;
?>
angepasst
Verfügbare Platzhalter: {}