query('SELECT * FROM departments ORDER BY name')->fetchAll();
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
verify_csrf();
$action = $_POST['action'] ?? '';
if ($action === 'create' || $action === 'update') {
$title = trim($_POST['title'] ?? '');
$body = sanitize_staff_html(trim($_POST['body'] ?? ''));
$deptId = $_POST['department_id'] !== '' ? (int) $_POST['department_id'] : null;
if ($title === '') $errors[] = 'Bitte einen Titel angeben.';
if (trim(strip_tags($body)) === '') $errors[] = 'Bitte einen Text angeben.';
if (!$errors) {
if ($action === 'create') {
$pdo->prepare('INSERT INTO canned_responses (title, body, department_id, created_at) VALUES (?,?,?,?)')
->execute([$title, $body, $deptId, db_now()]);
audit_log($admin['id'], "Textbaustein erstellt: {$title}");
flash('success', 'Textbaustein erstellt.');
} else {
$id = (int) $_POST['id'];
$pdo->prepare('UPDATE canned_responses SET title=?, body=?, department_id=? WHERE id=?')
->execute([$title, $body, $deptId, $id]);
audit_log($admin['id'], "Textbaustein aktualisiert: {$title}");
flash('success', 'Textbaustein aktualisiert.');
}
redirect('/staff/canned_responses.php');
}
}
if ($action === 'delete') {
$id = (int) $_POST['id'];
$pdo->prepare('DELETE FROM canned_responses WHERE id = ?')->execute([$id]);
audit_log($admin['id'], "Textbaustein gelöscht: #{$id}");
flash('success', 'Textbaustein gelöscht.');
redirect('/staff/canned_responses.php');
}
}
$responses = $pdo->query(
'SELECT cr.*, d.name AS department_name FROM canned_responses cr
LEFT JOIN departments d ON d.id = cr.department_id
ORDER BY cr.title'
)->fetchAll();
$editId = $_GET['edit'] ?? null;
$editResponse = null;
if ($editId) {
$stmt = $pdo->prepare('SELECT * FROM canned_responses WHERE id = ?');
$stmt->execute([$editId]);
$editResponse = $stmt->fetch();
}
$showForm = isset($_GET['new']) || $editResponse;
$pageTitle = 'Vorlagen';
$activePage = 'canned';
require __DIR__ . '/_header.php';
?>
Vorlagen / Textbausteine
Mitarbeiter können diese Textbausteine beim Beantworten eines Tickets per Klick in die Antwort einfügen.
| Titel | Abteilung | Text (Vorschau) | |
|---|
|
|
$0', e($preview));
?> |
Bearbeiten ·
|