prepare( 'SELECT t.id, t.user_id, t.ticket_number FROM tickets t WHERE t.ticket_number = ?' ); $stmt->execute([$number]); $ticket = $stmt->fetch(); if (!$ticket) { echo json_encode(['new_count' => $known]); exit; } // Zugriffsprüfung wie in ticket_view.php $user = current_user(); $allowed = ($user && $ticket['user_id'] == $user['id']) || !empty($_SESSION['guest_ticket_access'][$ticket['ticket_number']]); if (!$allowed) { echo json_encode(['new_count' => $known]); exit; } $stmt = $pdo->prepare( 'SELECT COUNT(*) FROM ticket_threads WHERE ticket_id = ? AND is_internal_note = 0' ); $stmt->execute([$ticket['id']]); $count = (int) $stmt->fetchColumn(); echo json_encode(['new_count' => $count]);