query(
"SELECT s.*, d.name AS dept_name,
(SELECT COUNT(*) FROM tickets t WHERE t.assigned_staff_id=s.id AND t.status NOT IN ('closed','resolved')) AS open_tickets,
r.name AS role_name
FROM staff s
LEFT JOIN departments d ON d.id = s.department_id
LEFT JOIN roles r ON r.id = s.role_id
WHERE s.is_active = 1
ORDER BY s.name"
)->fetchAll();
$pageTitle = 'Mitarbeiter-Verzeichnis'; $activePage = 'agent_directory';
require __DIR__ . '/_header.php';
?>
Mitarbeiter-Verzeichnis
🌴 Urlaub
Telefon
Abteilung
–' ?>