235 lines
11 KiB
PHP
235 lines
11 KiB
PHP
<?php
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require_once __DIR__ . '/../includes/bootstrap.php';
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$staff = require_admin_or_permission('manage_automation');
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$pdo = get_db();
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$departments = departments_for_select($pdo, array_map('intval', $pdo->query('SELECT department_id FROM recurring_tickets')->fetchAll(PDO::FETCH_COLUMN)));
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$priorities = $pdo->query('SELECT * FROM priorities ORDER BY sort_order')->fetchAll();
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$agents = $pdo->query('SELECT id, name FROM staff WHERE is_active=1 ORDER BY name')->fetchAll();
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$errors = [];
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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verify_csrf();
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$action = $_POST['action'] ?? '';
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if ($action === 'create' || $action === 'update') {
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$subject = trim($_POST['subject'] ?? '');
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$message = trim($_POST['message'] ?? '');
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$deptId = (int) ($_POST['department_id'] ?? 0);
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$prioId = (int) ($_POST['priority_id'] ?? 0);
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$assignTo = ($_POST['assigned_staff_id'] ?? '') !== '' ? (int)$_POST['assigned_staff_id'] : null;
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$days = max(1, (int) ($_POST['interval_days'] ?? 30));
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$nextRun = trim($_POST['next_run'] ?? date('Y-m-d'));
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$isActive = !empty($_POST['is_active']) ? 1 : 0;
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if ($subject === '') $errors[] = 'Bitte einen Betreff angeben.';
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if ($message === '') $errors[] = 'Bitte eine Nachricht eingeben.';
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if (!$deptId) $errors[] = 'Bitte eine Abteilung wählen.';
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if (!$prioId) $errors[] = 'Bitte eine Priorität wählen.';
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if (!$errors) {
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if ($action === 'create') {
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$pdo->prepare('INSERT INTO recurring_tickets (subject,message,department_id,priority_id,assigned_staff_id,interval_days,next_run,is_active,created_by,created_at) VALUES (?,?,?,?,?,?,?,?,?,?)')
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->execute([$subject, $message, $deptId, $prioId, $assignTo, $days, $nextRun, $isActive, $staff['id'], db_now()]);
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audit_log($staff['id'], "Wiederkehrendes Ticket erstellt: {$subject}");
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flash('success', 'Wiederkehrendes Ticket erstellt.');
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} else {
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$id = (int) $_POST['id'];
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$pdo->prepare('UPDATE recurring_tickets SET subject=?,message=?,department_id=?,priority_id=?,assigned_staff_id=?,interval_days=?,next_run=?,is_active=? WHERE id=?')
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->execute([$subject, $message, $deptId, $prioId, $assignTo, $days, $nextRun, $isActive, $id]);
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audit_log($staff['id'], "Wiederkehrendes Ticket bearbeitet: {$subject}");
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flash('success', 'Gespeichert.');
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}
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redirect('/staff/recurring_tickets.php');
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}
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}
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if ($action === 'delete') {
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$id = (int) $_POST['id'];
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$pdo->prepare('DELETE FROM recurring_tickets WHERE id=?')->execute([$id]);
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audit_log($staff['id'], 'Wiederkehrendes Ticket gelöscht');
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flash('success', 'Gelöscht.');
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redirect('/staff/recurring_tickets.php');
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}
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if ($action === 'toggle') {
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$id = (int) $_POST['id'];
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$pdo->prepare('UPDATE recurring_tickets SET is_active = 1 - is_active WHERE id=?')->execute([$id]);
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redirect('/staff/recurring_tickets.php');
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}
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if ($action === 'run_now') {
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$id = (int) $_POST['id'];
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$rt = $pdo->prepare('SELECT * FROM recurring_tickets WHERE id=?');
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$rt->execute([$id]); $rt = $rt->fetch();
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if ($rt) {
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$tn = generate_ticket_number();
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$now = db_now();
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$nextRun = (new DateTimeImmutable('today'))
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->modify('+' . (int) $rt['interval_days'] . ' days')
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->format('Y-m-d');
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try {
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$pdo->beginTransaction();
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$pdo->prepare(
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'INSERT INTO tickets (ticket_number,subject,requester_name,requester_email,department_id,priority_id,assigned_staff_id,status,source,created_at,updated_at)
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VALUES (?,?,?,?,?,?,?,\'open\',\'staff\',?,?)'
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)->execute([$tn, $rt['subject'], 'System', 'system@recurring', $rt['department_id'], $rt['priority_id'], $rt['assigned_staff_id'], $now, $now]);
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$ticketId = (int) $pdo->lastInsertId();
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$pdo->prepare('INSERT INTO ticket_threads (ticket_id,author_type,staff_id,message,is_internal_note,created_at) VALUES (?,\'staff\',?,?,0,?)')
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->execute([$ticketId, $staff['id'], $rt['message'], $now]);
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$pdo->prepare('UPDATE recurring_tickets SET next_run = ? WHERE id = ?')
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->execute([$nextRun, $id]);
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$pdo->commit();
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} catch (Throwable $e) {
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if ($pdo->inTransaction()) {
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$pdo->rollBack();
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}
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throw $e;
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}
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flash('success', "Ticket #{$tn} sofort erstellt.");
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}
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redirect('/staff/recurring_tickets.php');
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}
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}
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$items = $pdo->query(
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'SELECT rt.*, d.name AS dept_name, p.name AS prio_name, s.name AS agent_name
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FROM recurring_tickets rt
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JOIN departments d ON d.id=rt.department_id
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JOIN priorities p ON p.id=rt.priority_id
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LEFT JOIN staff s ON s.id=rt.assigned_staff_id
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ORDER BY rt.next_run ASC'
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)->fetchAll();
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$editing = null;
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if (!empty($_GET['edit'])) {
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$stmt = $pdo->prepare('SELECT * FROM recurring_tickets WHERE id=?');
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$stmt->execute([(int)$_GET['edit']]);
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$editing = $stmt->fetch();
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}
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$pageTitle = 'Wiederkehrende Tickets';
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$activePage = 'recurring';
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require __DIR__ . '/_header.php';
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?>
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<div class="topbar">
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<h1>Wiederkehrende Tickets</h1>
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<div class="btn-row">
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<a href="?new=1" class="btn">+ Neues Muster</a>
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</div>
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</div>
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<p class="muted">Tickets die automatisch nach einem festen Intervall neu erstellt werden (z.B. monatliche Wartung). Erstellung per Cronjob: <code>php cron/process_recurring.php</code></p>
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<?php foreach ($errors as $e): ?><div class="flash error"><?= e($e) ?></div><?php endforeach; ?>
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<?php if (!empty($_GET['new']) || $editing): ?>
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<div class="card">
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<h3><?= $editing ? 'Muster bearbeiten' : 'Neues Muster' ?></h3>
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<form method="post">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="<?= $editing ? 'update' : 'create' ?>">
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<?php if ($editing): ?><input type="hidden" name="id" value="<?= $editing['id'] ?>"><?php endif; ?>
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<label>Betreff</label>
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<input type="text" name="subject" value="<?= e($editing['subject'] ?? '') ?>" required>
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<label>Nachricht (erster Thread-Eintrag)</label>
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<textarea name="message" rows="5" required><?= e($editing['message'] ?? '') ?></textarea>
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<div class="field-row">
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<div>
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<label>Abteilung</label>
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<select name="department_id" required>
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<?php foreach ($departments as $d): ?>
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<option value="<?= $d['id'] ?>" <?= ($editing['department_id'] ?? '') == $d['id'] ? 'selected' : '' ?>><?= e($d['name']) ?></option>
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<?php endforeach; ?>
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</select>
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</div>
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<div>
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<label>Priorität</label>
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<select name="priority_id" required>
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<?php foreach ($priorities as $p): ?>
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<option value="<?= $p['id'] ?>" <?= ($editing['priority_id'] ?? '') == $p['id'] ? 'selected' : '' ?>><?= e($p['name']) ?></option>
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<?php endforeach; ?>
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</select>
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</div>
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</div>
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<div class="field-row">
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<div>
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<label>Zugewiesen an (optional)</label>
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<select name="assigned_staff_id">
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<option value="">– nicht zugewiesen –</option>
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<?php foreach ($agents as $a): ?>
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<option value="<?= $a['id'] ?>" <?= ($editing['assigned_staff_id'] ?? '') == $a['id'] ? 'selected' : '' ?>><?= e($a['name']) ?></option>
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<?php endforeach; ?>
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</select>
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</div>
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<div>
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<label>Intervall (Tage)</label>
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<input type="number" name="interval_days" min="1" value="<?= e($editing['interval_days'] ?? 30) ?>" required>
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</div>
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<div>
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<label>Nächste Ausführung</label>
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<input type="date" name="next_run" value="<?= e($editing['next_run'] ?? date('Y-m-d')) ?>" required>
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</div>
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</div>
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<label style="display:flex; align-items:center; gap:8px; margin-top:12px">
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<input type="checkbox" name="is_active" style="width:auto" <?= ($editing['is_active'] ?? 1) ? 'checked' : '' ?>>
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Aktiv
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</label>
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<div class="btn-row" style="margin-top:16px">
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<button type="submit" class="btn">Speichern</button>
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<a href="/staff/recurring_tickets.php" class="btn secondary">Abbrechen</a>
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</div>
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</form>
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</div>
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<?php endif; ?>
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<div class="card">
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<?php if (!$items): ?>
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<div class="empty-state">Noch keine Muster angelegt.</div>
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<?php else: ?>
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<table>
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<thead><tr><th>Betreff</th><th>Abteilung</th><th>Intervall</th><th>Nächste Ausführung</th><th>Status</th><th></th></tr></thead>
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<tbody>
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<?php foreach ($items as $rt): ?>
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<tr>
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<td><strong><?= e($rt['subject']) ?></strong><br><span class="muted" style="font-size:.78rem"><?= e($rt['agent_name'] ?? '–') ?></span></td>
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<td><?= e($rt['dept_name']) ?></td>
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<td>Alle <?= $rt['interval_days'] ?> Tage</td>
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<td class="<?= $rt['next_run'] <= date('Y-m-d') ? 'muted' : '' ?>"><?= e($rt['next_run']) ?></td>
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<td><span class="badge" style="background:<?= $rt['is_active'] ? '#16a34a' : '#6b7280' ?>"><?= $rt['is_active'] ? 'Aktiv' : 'Pausiert' ?></span></td>
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<td style="white-space:nowrap">
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<a href="?edit=<?= $rt['id'] ?>" class="btn secondary" style="font-size:.78rem; padding:4px 10px">Bearbeiten</a>
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<form method="post" style="display:inline">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="toggle">
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<input type="hidden" name="id" value="<?= $rt['id'] ?>">
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<button type="submit" class="btn secondary" style="font-size:.78rem; padding:4px 10px"><?= $rt['is_active'] ? 'Pausieren' : 'Aktivieren' ?></button>
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</form>
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<form method="post" style="display:inline">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="run_now">
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<input type="hidden" name="id" value="<?= $rt['id'] ?>">
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<button type="submit" class="btn secondary" style="font-size:.78rem; padding:4px 10px" title="Jetzt sofort ein Ticket erstellen">▶ Jetzt</button>
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</form>
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<form method="post" style="display:inline" onsubmit="return confirm('Wirklich löschen?')">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="delete">
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<input type="hidden" name="id" value="<?= $rt['id'] ?>">
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<button type="submit" style="background:none;border:1.5px solid var(--danger);color:var(--danger);border-radius:var(--radius);padding:4px 10px;font-size:.78rem;cursor:pointer">Löschen</button>
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</form>
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</td>
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</tr>
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<?php endforeach; ?>
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</tbody>
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</table>
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<?php endif; ?>
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</div>
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<?php require __DIR__ . '/_footer.php'; ?>
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