168 lines
9.0 KiB
PHP
168 lines
9.0 KiB
PHP
<?php
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require_once __DIR__ . '/../includes/bootstrap.php';
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require_once __DIR__ . '/_ui.php';
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$staff = require_admin_or_permission('manage_priorities');
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$pdo = get_db();
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$errors = [];
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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verify_csrf();
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$action = $_POST['action'] ?? '';
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if ($action === 'create' || $action === 'update') {
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$id = (int) ($_POST['id'] ?? 0);
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$name = trim($_POST['name'] ?? '');
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$color = trim($_POST['color'] ?? '#888888');
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$response = (int) ($_POST['response_hours'] ?? 0);
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$resolution = (int) ($_POST['resolution_hours'] ?? 0);
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$sort = (int) ($_POST['sort_order'] ?? 0);
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$notes = trim($_POST['notes'] ?? '');
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if ($name === '') $errors[] = 'Bitte einen Namen angeben.';
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if ($response <= 0 || $resolution <= 0) $errors[] = 'Bitte gültige SLA-Stunden angeben (größer als 0).';
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if ($response > $resolution) $errors[] = 'Die Reaktionszeit darf nicht länger als die Lösungszeit sein.';
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if (!preg_match('/^#[0-9a-fA-F]{6}$/', $color)) $errors[] = 'Bitte eine gültige Farbe im Format #RRGGBB angeben.';
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$dup = $pdo->prepare('SELECT COUNT(*) FROM priorities WHERE LOWER(name) = LOWER(?) AND id <> ?');
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$dup->execute([$name, $id]);
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if ($dup->fetchColumn() > 0) $errors[] = 'Eine Priorität mit diesem Namen existiert bereits.';
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if (!$errors) {
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if ($action === 'create') {
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$pdo->prepare('INSERT INTO priorities (name, color, response_hours, resolution_hours, sort_order, notes, created_at, updated_at) VALUES (?,?,?,?,?,?,?,?)')
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->execute([$name, $color, $response, $resolution, $sort, $notes ?: null, db_now(), db_now()]);
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audit_log($staff['id'], "Priorität erstellt: {$name}");
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flash('success', 'Priorität erstellt.');
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} else {
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$pdo->prepare('UPDATE priorities SET name=?, color=?, response_hours=?, resolution_hours=?, sort_order=?, notes=?, updated_at=? WHERE id=?')
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->execute([$name, $color, $response, $resolution, $sort, $notes ?: null, db_now(), $id]);
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audit_log($staff['id'], "Priorität aktualisiert: {$name}");
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flash('success', 'Änderungen gespeichert.');
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}
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redirect('/staff/priorities.php');
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}
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}
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if ($action === 'delete') {
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$id = (int) $_POST['id'];
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$stmt = $pdo->prepare('SELECT COUNT(*) FROM tickets WHERE priority_id = ?');
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$stmt->execute([$id]);
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if ((int) $stmt->fetchColumn() > 0) {
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flash('error', 'Diese Priorität wird noch von Tickets verwendet und kann nicht gelöscht werden.');
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} else {
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$pdo->prepare('DELETE FROM priorities WHERE id = ?')->execute([$id]);
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audit_log($staff['id'], "Priorität gelöscht: #{$id}");
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flash('success', 'Priorität gelöscht.');
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}
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redirect('/staff/priorities.php');
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}
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}
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$isNew = isset($_GET['new']);
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$editId = (int) ($_GET['edit'] ?? 0);
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$showForm = $isNew || $editId || ($errors && in_array($_POST['action'] ?? '', ['create', 'update'], true));
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$priorities = $pdo->query('SELECT p.*, (SELECT COUNT(*) FROM tickets t WHERE t.priority_id = p.id) AS ticket_count FROM priorities p ORDER BY p.sort_order')->fetchAll();
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$editPrio = null;
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if ($editId) {
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$stmt = $pdo->prepare('SELECT * FROM priorities WHERE id = ?');
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$stmt->execute([$editId]);
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$editPrio = $stmt->fetch() ?: null;
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}
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$hours = fn(int $h) => $h >= 24 && $h % 24 === 0 ? ($h / 24) . ' Tag' . ($h / 24 === 1 ? '' : 'e') : $h . ' Std';
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$pageTitle = 'Prioritäten / SLA';
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$activePage = 'priorities';
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require __DIR__ . '/_header.php';
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?>
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<?php foreach ($errors as $err): ?>
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<div class="flash error"><?= e($err) ?></div>
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<?php endforeach; ?>
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<?php if ($showForm): ?>
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<?php
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$f = fn(string $k, $default = '') => $_POST[$k] ?? $default;
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$v = fn(string $k, string $col, $default = '') => $f($k, $editPrio[$col] ?? $default);
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?>
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<h1>
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<?= $editPrio ? 'Priorität / SLA aktualisieren' : 'Neue Priorität' ?>
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<?php if ($editPrio): ?><span class="muted" style="font-size:1rem;font-weight:400">— <?= e($editPrio['name']) ?></span><?php endif; ?>
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</h1>
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<form method="post" class="card" style="padding:0">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="<?= $editPrio ? 'update' : 'create' ?>">
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<?php if ($editPrio): ?><input type="hidden" name="id" value="<?= (int) $editPrio['id'] ?>"><?php endif; ?>
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<?php ui_tab_bar(['prio' => 'Priorität', 'sla' => 'SLA-Zeiten']); ?>
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<div class="tab-pane" data-pane="prio" style="padding:16px 20px">
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<h3 style="margin-top:0">Prioritätsinformationen</h3>
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<label for="name">Name *</label>
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<input type="text" id="name" name="name" value="<?= e($v('name', 'name')) ?>" required>
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<label for="color">Farbe *</label>
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<div style="display:flex;align-items:center;gap:10px;max-width:260px">
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<input type="color" id="color_picker" value="<?= e($v('color', 'color', '#2563eb')) ?>" style="width:46px;padding:2px" oninput="document.getElementById('color').value=this.value">
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<input type="text" id="color" name="color" value="<?= e($v('color', 'color', '#2563eb')) ?>" placeholder="#2563eb" required oninput="if(/^#[0-9a-fA-F]{6}$/.test(this.value))document.getElementById('color_picker').value=this.value">
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</div>
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<label for="sort_order">Sortierung</label>
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<input type="number" id="sort_order" name="sort_order" value="<?= e((string) $v('sort_order', 'sort_order', '0')) ?>" style="max-width:140px">
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<h3>Administratornotizen <span class="muted" style="font-weight:400;font-size:.85rem">– Interne Notizen, sichtbar für alle Administratoren</span></h3>
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<textarea name="notes" rows="5"><?= e($v('notes', 'notes')) ?></textarea>
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</div>
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<div class="tab-pane" data-pane="sla" style="padding:16px 20px;display:none">
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<p class="muted" style="margin-top:0">Zeiten in Stunden ab Ticketerstellung bzw. Prioritätsänderung. Sie gelten kalendarisch (rund um die Uhr) – <strong>sobald unter <a href="/staff/business_hours.php">Geschäftszeiten</a> „Geschäftszeiten für SLA-Berechnung verwenden“ aktiv ist, zählen nur die dort eingetragenen Öffnungszeiten</strong>.</p>
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<div style="display:grid;grid-template-columns:1fr 1fr;gap:12px;max-width:520px">
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<div><label for="response_hours">Reaktionszeit (Std) *</label>
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<input type="number" min="1" id="response_hours" name="response_hours" value="<?= e((string) $v('response_hours', 'response_hours', '24')) ?>" required></div>
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<div><label for="resolution_hours">Lösungszeit (Std) *</label>
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<input type="number" min="1" id="resolution_hours" name="resolution_hours" value="<?= e((string) $v('resolution_hours', 'resolution_hours', '72')) ?>" required></div>
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</div>
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</div>
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<div class="btn-row" style="padding:0 20px 18px">
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<button type="submit" class="btn"><?= $editPrio ? 'Änderungen speichern' : 'Erstellen' ?></button>
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<a href="/staff/priorities.php" class="btn secondary">Abbrechen</a>
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</div>
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</form>
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<?php ui_tab_assets('prio'); ?>
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<?php else: ?>
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<div style="display:flex;justify-content:space-between;align-items:center;gap:12px">
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<h1 style="margin:0">Prioritäten & SLA-Zeiten</h1>
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<a href="/staff/priorities.php?new=1" class="btn">Neue Priorität hinzufügen</a>
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</div>
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<p class="muted">Reaktions- und Lösungszeit ab Ticketerstellung bzw. Prioritätsänderung. Mit aktivierten <a href="/staff/business_hours.php">Geschäftszeiten</a> zählen nur die dort eingetragenen Öffnungszeiten.</p>
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<div class="card">
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<table>
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<thead><tr><th>Priorität</th><th>Reaktion</th><th>Lösung</th><th style="text-align:center">Tickets</th><th>Erstellt</th><th>Zuletzt aktualisiert</th><th></th></tr></thead>
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<tbody>
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<?php foreach ($priorities as $p): ?>
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<tr>
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<td><a href="/staff/priorities.php?edit=<?= (int) $p['id'] ?>"><span class="badge" style="background:<?= e($p['color']) ?>"><?= e($p['name']) ?></span></a></td>
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<td><?= e($hours((int) $p['response_hours'])) ?></td>
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<td><?= e($hours((int) $p['resolution_hours'])) ?></td>
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<td style="text-align:center"><?= (int) $p['ticket_count'] ?></td>
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<td class="muted" style="font-size:.82rem"><?= e(ui_date($p['created_at'] ?? null)) ?></td>
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<td class="muted" style="font-size:.82rem"><?= e(ui_date($p['updated_at'] ?? null)) ?></td>
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<td style="white-space:nowrap">
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<a href="/staff/priorities.php?edit=<?= (int) $p['id'] ?>">Bearbeiten</a> ·
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<form method="post" style="display:inline" onsubmit="return confirm('Priorität wirklich löschen?');">
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<?= csrf_field() ?>
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<input type="hidden" name="action" value="delete">
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<input type="hidden" name="id" value="<?= (int) $p['id'] ?>">
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<button type="submit" style="background:none;border:none;color:#dc2626;cursor:pointer;padding:0;font-size:.9rem">Löschen</button>
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</form>
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</td>
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</tr>
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<?php endforeach; ?>
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</tbody>
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</table>
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</div>
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<?php endif; ?>
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<?php require __DIR__ . '/_footer.php'; ?>
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